Rated 5 out of 5 by GOLFERMOM2 Sad Changes...........
Have been staying here for 24 years. The warm and cozy feeling is not here anymore. They took out beautiful trees, the lobby is looking like a hospital and it's not inviting. There are no flowers, welcome treats, nothing inviting except for the staff. Sure hope you don't get rid of them.
July 28, 2014
Rated 2 out of 5 by Alison11 Poor service
I booked my stay for 3 days, 2 nights, but ended up hating the hotel so much I stayed 1 night. My bed was creaking, hard as a rock and I ended up not sleeping a wink. Woke up the next morning to find out that that a hair dryer was not provided. Called the front desk asking for one to which they replied they would send one right up. 10 minutes later, still no hair dryer. Called the front desk again requesting hair dryer. 15 minutes later, still no hair dryer. After 25 minutes of waiting for a hair dryer, I had to leave for my business meeting. Hair soaking wet. Never staying here again.
July 21, 2014
Rated 4 out of 5 by raehiggs great, friendly staff
i love the staff here. they make the crazy QVC hours fade away when you walk in the doors.
i did find a used washcloth in the shower on this visit, which is out of the norm as the rooms are always clean.
July 21, 2014
Rated 4 out of 5 by DetroitRockCity Comfortable hotel for business travelers
The rooms were clean and the beds were comfortable. Friendly, helpful and responsive staff. Would definitely stay here again.
SPG rate included breakfast which was enjoyable.
Internet was included in price which I expect from a hotel stay, especially from a brand like Sheraton.
July 18, 2014
Rated 3 out of 5 by Joseph35343 Decent place in the Exton area
While the facility is a bit aged, the beds are very comfortable and makes a well rested and quiet stay possible. I do wish that, like other Sheratons I have been to that they extend access to concierge lounge to SPG Gold members.
July 17, 2014
Rated 5 out of 5 by coy58 The hoel staff is amazing!!
love the staff. Great homey feeling.
very friendly and make your stay enjoyable
July 16, 2014
Rated 5 out of 5 by GOLFERMOM2 Home away from Home
I have been staying at this property for over 24 years. I am there almost weekly. Great place. I sure miss my snack and the flowers in the lobby. That welcome feeling is gone.
July 15, 2014
Rated 5 out of 5 by KLeighP27 Makes you feel at home
Traveling for work so often, it is a gift to find a hotel that treats you like family! Staff is friendly, helpful and takes great care of their loyal customers. Upgraded rooms on the 5th floor are worth the extra money…
July 11, 2014
Rated 4 out of 5 by ROADTRIP500 PASSING THRU
30-45 to/from central Philadelphia.
Great value. We had a newly redone room.
Great night sleep.
July 7, 2014
Rated 2 out of 5 by Chris951357 Needs to be renovated
The hotel had a rundown feel, the room was ~1/3 drop ceiling (at about 7' height)including the bathroom. The shower was lowered to accommodate the ceiling and the shower head reached about eye level. The carpets were dingy looking with large stained areas. The only good thing about the room was the bed which is why I generally stay at Sheraton family hotels.
July 7, 2014
Rated 5 out of 5 by SusieS2086 Another wonderful stay ...
Very comfortable and clean. Staff extremely pleasant, accommodating and helpful. Excellent set-up for business travelers - Club Level, Business Center, easy access. Can't wait for my next trip to the area.
July 3, 2014
Rated 5 out of 5 by BorderCollieMom Dog Friendly and People Friendly
Stay here frequently for dog competitions and it is always a wonderful experience.
June 30, 2014
Rated 4 out of 5 by RyanT Sheraton Experience on 6/24-6/26
This Sheraton needs a makeover like the rest of the Sheratons I've been to over the past two years. The wall paper is old as well as some of the other painting and carpets.
June 27, 2014
Rated 4 out of 5 by AdaB Comfortable room
Room was comfortable and clean.
June 24, 2014
Rated 4 out of 5 by Sparky09 Great location for our needs
We found this hotel on the internet after our daughter said she was moving into the area and we will be looking at a hotel when we will be staying here every month. Upon booking we upgraded to the club level, but to our surprise when we went to the club lounge, it was overcrowded with teenagers that were unsupervised and we found it wasn't what we expected. Later on in the evening we thought we might go to the pool and relax, but again the pool was filled with kids and very little supervision. While we were sitting at the lounge having a drink, (Rocco & Pat are GREAT) at 10 pm when the pool was closed, we saw about 20 to 25 kids walk out of main lobby with their parents (obviously not staying at the hotel). I am sure the main desk had to see this was going on as a Lacrosse tournament was taking place, but nothing was done. We plan on staying here in the future because it is convenient & staff was great, but the situation turned us off. We did not complain to the main desk, because it was too late in the weekend.
June 23, 2014
Rated 4 out of 5 by Slslmt Good location
Booked the Club floor...need security for lacrosse players who overuse and abuse the Club room. Other than that the stay was wonderful...too bad a few, without adult supervision feel the need to trash a place.
June 23, 2014
Rated 5 out of 5 by Stevie99 The best service
From the minute I entered the hotel, there was someone to assist me. Beautiful room, great bar & restaurant.
June 18, 2014
Rated 5 out of 5 by Cfred18 Great stay
Everyone is very friendly and helpful. Great location.
June 18, 2014
Rated 5 out of 5 by Cobswan As always, great!
New rooms are excellent, gym has top notch equipment, pool is good size, and staff is excellent. SPG Gold lounge has good breakfast and snacks. Great overall
June 6, 2014
Rated 4 out of 5 by Rangers99 A Good Hotel
Stayed three (3) nights in hotel for the 2nd straight year over Memorial Weekend as part of the FCDelco Soccer Tournament. Staff is extremely responsive to all needs. Kids enjoyed the indoor pool and hotel is very close to the highway. Rate this hotel a 4.5 out of 5 stars.
May 27, 2014
Rated 5 out of 5 by Sean078 Great Hotel
Excellent rooms, very nice staff and facilities
May 23, 2014
Rated 5 out of 5 by GOLFERMOM2 Feels like Home.....
The staff, the service, the pillows, yes they all make me feel like I am at home. I work crazy hours and to be able to come back to the hotel and beable to sleep in a very comfortable bed and lay your head in the softest pillows, it just makes sleep better. Thanks for such a nice hotel!
May 21, 2014
Rated 1 out of 5 by Sellamu n/a
I supposed to stay in downtown Sheraton.to attend the workshop organized by Summit-Mac Insurance (Captive) on 5/14 and 5/15/14.
I was given a room at sheraton about 30 miles away from down town Philadelphia.
As a result i have to spend additional $$$ and had to start 6 am from that location. I never had this kind of experience in my 20 years business travel.
May 19, 2014
Rated 5 out of 5 by Cobswan Great for Business and Personal Stays
I've stays at this hotel every other week for the past 5 months...staff is excellent, White Horse Tavern is good, and rooms are newly renovated. Even brought my family to stay one weekend and enjoy the pool and surrounding Great Valley area. Overall great!
May 13, 2014
Rated 5 out of 5 by kadish0930 It's the little things
This is the only Sheraton where every room on the club floor consistently has every bathroom amenity supplied (great job housekeeping). Is it raining during your stay? Grab an umbrella right by the front entrance. The infused water and treats await guests in the lobby at all hours.
It is the little things that you'd expect at a historic city hotel or sprawling luxury resort that always impresses me with Sheraton Great Valley!
May 12, 2014
Rated 3 out of 5 by Andrew1966 A once great hotel
This hotel is a little run-down. You can see it was once a very fine hotel that is just suffering from neglect. It's not a dump, but you can see things are getting a little shabby.
The air conditioning unit in my room made a loud "brrrrt!" noise every five minutes. The weather was pleasant so I just turned it off. I can't imagine getting a decent night's sleep with that noise in colder or warmer months.
Breakfast buffet was not spartan but at $15.95 you can do better just about anywhere else. Fresh fruit was a little spare, No wheat bread for toast. Service was very prompt and friendly. Overall, a good place for a breakfast meeting.
There is an Outback Steakhouse nextdoor, so you can get something to eat without driving anywhere (I generally don't eat at hotels). There are a lot of other restaurants, shopping within a 3-4 mile drive.
You could do a lot worse, but this hotel falls short of the standard SPG has set at other similar properties.
May 9, 2014
Rated 5 out of 5 by margie888 This hotel is reasonably priced and well kept! Staff extremely helpful.
We stayed 2 nights for a wedding and enjoyed the stay. Clean, well kept premises. Staff helpful.
May 5, 2014
Rated 5 out of 5 by AJB33 Outstanding Service
The staff here is always great - helpful, courteous... But this past stay exceeded all expectations. I had a late start in planning my trip and by the time I went to book my stay the Sheraton was full. I ended up booking a room in a competing hotel in the area. A few days before the start of my trip I decided to give the Sheraton another shot hoping that there had been an available room. I was fortunate to reach Eric, he took some time, worked some magic and was able to get me in. By itself maybe not extraordinary...However, two days into my trip may colleague arrived, he too tried to get into the Sheraton but was unable and booked elsewhere. After letting me know he was hoping to stay at the Sheraton I made a call to Eric...he did it again!
May 4, 2014
Rated 5 out of 5 by Cobswan Excellent staff, good location, updated rooms
I've been staying at this particular hotel regularly over the last 6 months. Staff is attentive, rooms have been updated, and beds are comfy. Happy to recommend.
April 26, 2014
Rated 5 out of 5 by SPGFav48 Stay at Sheraton
Another great stay. Always impressive; the service, staff, and quality of everything.
April 24, 2014