Rated 3 out of 5 by Michael1950 Poor service
Checked in, said I have insulin, need fridge. Took 5 hours and four calls to get one. First one delivered was broken. Same story for extra towels/pillows- 4 hours, numerous calls. Very noisy to sleep as doors all slam hard when closing. Beautiful looking hotel in an equisite setting but holiday inn quality service.
August 18, 2014
Rated 5 out of 5 by ADFBDFB always nice
have stayed here a few times, always nice
September 3, 2013
Rated 5 out of 5 by Bella0482 #2's a Charm
In May 2012 my boyfriend and I did not have the best experience at the hotel between long waits at the restaurant, broken elevator, not getting the room we asked for, a/c broken, etc. We were not happy at all. I filled out the hotel's survey after our stay and they offered us a 2nd chance and complimentary stay on them. At first we were hesitant to return, but upon our arrival they placed us in a junior suite and it was great! Super comfy bed, clean, great view, and we loved our room's layout. They really redeemed themselves and we are now happy customers! They didn't have to do this, but the hotel staff really cared to make sure we were satisfied.
July 25, 2012
Rated 4 out of 5 by FrequentTraveler13 AVERAGE WEEKEND STAY
POSITIVES:I love this hotel for my weekend stays. The staff is amazing and the location is beautiful.
There were two weddings this weekend at this location
NEGATIVES: This is a popular location for weddings in summer especially Indian weddings wherein a few hundred people converge upon this property creating total havoc. The elevators are hard to access during these times as hundreds of people can be in line and it might be a while before you reach your room. There a 3 elevators numbered 9. 10, 11 and they have limited capacity. The wedding invitees tend to cram in there like sardines making the situation dangerous.
CLUB LOUNGE: When there are weddings at this hotel the quality of club lounge food deteriorates and I noticed it during this visit. The cheese was stale and tasted awful and the fruit was also stale. This NEVER happens on other weekends. The club lounge also had a stench of cheap ladies perfume as the wedding invitees had used the lounge until 1800 hrs on one day as their personal dressing room. The club bathroom smelled horribly too.
In addition some guy walked into the club lounge with a ton load of alcohol bottles stating that he wanted 20 people to party in the club lounge and wanted to empty the lounge fridge to store his alcohol. The club lounge attendant informed him that it was not possible to party in the lounge but he insisted that the front desk had approved it. The front desk had to be called for clarification. All this transpired while there were children in the lounge.
JUNIOR SUITES ON 20TH FLOOR: The junior suites on the 20th floor are NOT at par with the suites located on the 21st and 22nd floor. Hairdryer in 2015 had steam oozing out of it and I was very scared to use it. I reported it to the staff but unfortunately it could not be replaced. The staff is amazing but were very busy on this weekend.
Overall this is a great hotel and in a beautiful location which you will enjoy. I just wanted fellow SPG members to be aware of the pros and cons.
June 4, 2013
Rated 4 out of 5 by shmiel this hotel has everythng for a biz traveller
i was able to work from the road , with ease, while my family enjoyed the facilities and the local shopping. the business center is very useful
August 17, 2014
Rated 5 out of 5 by FrequentTraveler13 ANOTHER FABULOUS STAY
This is a beautiful hotel in a beautiful location.
ROOMS; Have beautiful mountain views. Thank you for upgrading me to a JUNIOR SUITE.
LOCATION: The hotel structure is magnificent and it is located in beautiful Bergen County, New Jersey amidst mountains.
GARDEN: It is one of the prettiest garden ever with a magnificent and majestic fountain. Multiple Canadian geese flock here.
WEDDINGS: This hotel is VERY popular wedding destination. Beautiful and colorful Indian weddings can be seen here during wedding season.
DINING; Fountain View restaurant has great food with beautiful views and the staff is friendly.
STAFF; Very friendly and helpful. Thank you Jonathan, Lisa, Makeda, Kathy, Christine and others.
CLUB LOUNGE: Located on the 22nd floor. It has beautiful views of Bergen County and fantastic food.
TRANSPORTATION: You have to have a car here otherwise you will be stuck at the hotel. If you choose not to rent a car then just take a cab to Ramsey Route 17 Train Station. The New Jersey Transit has multiple trains running on this line. If you wish to go to New York City then take a train to SECAUCUS and transfer to another train to NEW YORK 34th STREET PENN STATION. There is a lot to do in Manhattan on foot. The train ride will be about 1 hour 10 minutes including the transfer. The trains also go from Ramsey Route 17 to HOBOKEN. You can go and meet the Cake Boss on Washington Street in Hoboken. Its walking distance from Hoboken Terminus. From Hoboken you can also take the PATH train to Manhattan.
NEWARK AIRPORT (EWR): Ramsey Route 17 to Secaucus and transfer to trains stopping at the airport. If you check the monitors there will be a tiny airplane sign next to the train number indicating that all trains with that sign stop that the airport.
NEW YORK JFK AIRPORT: Ramsey Route 17 to Secaucus transfer to New York 34th Street Penn Station. Take New York City Subway A train to HOWARD BEACH. From Howard Beach you can board the AIRTRAIN to all terminals. This is the cheapest and quickest way to JFK.
NEW YORK LA GUARDIA (LGA) AIRPORT: Ramsey Route 17 to Secaucus Transfer train to New York 34th street Penn Station. Take a cab to LGA. It will cost about 35 bucks and is the quickest way. You can also take a shuttle that cost $13 but will take about 2 hours as you have to transfer at Grand Central Terminal.
OVERALL: One of my favorite SPG hotels and I love it.
October 27, 2013
Rated 3 out of 5 by WED14 this hotel needs improvement
You have a great site,but as far as the hotel- it needs to be improved as far as having families meet for events. The rooms don't have refrigerators. They are available but for a fee. You charge for bottled water. Nice quilts but double beds are miserable to sleep in. You have an unheated indoor pool. You due bridal room blocks but no suites, connecting rooms are given but you pay for both. Seem to cater to HIndu/Indian weddings. Which is fine as I am sure that's what keeps hotel going. But, the smaller room blocks of 20-25 have guests separated. We were to have that but on holiday weekend the 4th was booked even though those rooms were supposed to be held. They were sold out way in advance of our closeout date.
July 8, 2014
Rated 4 out of 5 by Ruby20 Billing error
I was a guest of the Platt Randazzo wedding and I was charged the wrong price and I am still waiting for a credit. I was lied to from the staff when I arrived and our wedding gift bag was not in our room, I asked the staff if I was charged the wedding fee of $119.00 and they said our fee was $2.30 cheaper than the wedding fee. We were charged $165.65. When we met with family yesterday they told us what they paid. I called the hotel and the desk said they would take care of it and I have not received my credit. I called again this morning and now I am still waiting for a manager to call me. So I am not happy to be cheated.
April 14, 2014
Rated 5 out of 5 by Cynthia32 Business Features work well in this hotel
I traveled here for a business trip, and the features of this hotel were close to my office at home. Printer, WiFi and a large desk area to complete assignments in the evenings, made it easy for my team and I to finish work and then enjoy the amenities.
Not only is the location beautiful, but functional too.
August 11, 2014
Rated 2 out of 5 by FreezingShower Cold Showers
Without advanced warning, the hotel performed maintenance on the water system. The note under the door explained that the water would be shut off for 2 hours in the afternoon. After running brown water and sediment through all of the faucets, I did not have hot water. The next morning, I still did not have any hot water so I was forced to endure an ice cold shower. Several folks from our company did not have hot water for at least two days and therefore were unable to shower at all. There was no warning, no information regarding when the hot water would return, and no mention of compensation, not even some extra SPG points! Poorly communicated, poorly handled.
November 4, 2013
Rated 4 out of 5 by Z1962 Good environment out side but...
I stayed 3 nights and very like this outside environment, but inside was not like outside because you can hear people talking in corridor, an India wedding reception,they made a big noise in middle night 1 AM, too bad.
August 11, 2014
Rated 3 out of 5 by d251 Shower issue
low shower head and slow drain in tub....good way to prevent long showers :)
August 12, 2014
Rated 4 out of 5 by fenny the hotel is comfortable
the hotel was lovely and the staff was excellent. There were only 2 things I didn't care for. One was a billing problem. Apparently they didn't charge some guests, but then put those charges on my son and his father in law's cards. And they did overcharge my other son by $60.00. They really messed that up. The other was the club that opens on Sat. night. The place was fine (although outdated), but the music was horrible and sent many of us back to our rooms. We were really hoping to enjoy an after party, but that just didn't cut it. Otherwise the accomodations and staff were terrific. The bellhop is a sweetheart. He did his job with a big smile. I would stay here again.
October 22, 2013
Rated 3 out of 5 by Rude Rude
This Hotel is beautiful inside and out. It is an excellent location for weddings. The guest services staff was rude. I felt unwelcomed due to my StarHot rate. I reserved queen double beds but received cots instead. I was charged for the cot which was later rudely refunded. My room was never cleaned or trash emptied during my stay. I made 3 requests for clean towels. Finally I requested the towels from a guest services attendant on the floor, he behaved as if I was bothering him. This is definitely the worse Starwoods location in guest services I have ever stayed.
June 24, 2014
Rated 4 out of 5 by Faith2008 The bed and pillows were great.
I stayed overnight at the Sheraton Mahwah for a wedding on June 29, 2012. The room was nice and clean and the bed and pillows were extremely comfortable. The catering and food were superb for the wedding reception. I was disappointed that the pool water was warmer that the Jacuzzi. Also, in the room I would have liked to have had drawers in the bedside tables and a refrigerator. Towel racks in the bathroom would have been a nice touch. What ever happened to the coffee carafe? The coffee maker only makes one paper cup at a time. This room was fine for one night but I wouldn't recommend it for an extended stay.
July 3, 2012
Rated 3 out of 5 by MarkS01 Ok at best
This is the closest Starwood to Woodburry commons outlets. Hotel is ok, nobody to help with bags we had a lot being with the kids. No real upgrade for a platinum member which I would have excepted being with 4 people. The club lounge was handy to feed the kids breakfast. Resturant recommendation being with kids was weak at best, staff really didn't seem to care, felt like robots behind the desk.
July 28, 2014
Rated 2 out of 5 by GPGL Lack of comfort and service
I have back problems so I called to the hotel to inquire any information possible about the mattress used in this chain.I visited a Sheraton near home where I was allowed to briefly try lying on a mattress to evaluate if the mattress would work for my needs. My husband, who has no back problems, and I found the mattress way too soft. We are not large people, but the mattress sagged even just sitting on it. I went to bed feeling fine and awoke (only able to sleep for 4 hours due to discomfort)
in pain. When I went to the front desk in the morning to inform them, both the desk clerk and the manager seemed disinterested and had nothing to say. I will certainly not stay here again.
May 30, 2012
Rated 3 out of 5 by dljones The Hotel That TIme Forgot
elevator rides are more exciting than they need to be. the pool is kept at a refreshing 55 degrees or so. lots of property and no place to sit outside unless you drag out your own chair from the bizarre pool area- just remember to prop that door with a towel! nice bartenders. Kudos to the group sales department tho. lots of weddings. My room was surprisingly small and smelled heavily of bad cologne. Windows do not open even a crack. beds are comfortable. depressing lobby with plastic flowers and randomly placed furniture...
July 7, 2014
Rated 4 out of 5 by Lisa50 OUTSTANDING STAFF
If you have an employee of the month program, I feel that you should recognize Lisa from the front desk, who provide over the top assistants during the incident that happen on Sunday Jan 5th. Lisa provided clear communication to the guest, made sure everyone was safe and helped with getting children to their parents; she is a very well organized professional, with a great take charge attitude. She made sure everyone was being taken care of and also making sure that all emergency personal had clear path to get to the area that was flooding. Lisa should be give award for she professional go to attitude.
January 7, 2014
Rated 4 out of 5 by PartyTime82 Very Nice Hotel
Convenient, Clean and Comfortable hotel with a professional and accommodating staff! Would definitely stay here again.
August 4, 2014
Rated 5 out of 5 by Dhiren Excellent hotel to stay
Fantastic place to stay in Mahwah, NJ and surrounded by many good restaurants.
August 1, 2014
Rated 2 out of 5 by TOMMY07920 July 11,2014
THIS HOTEL CLAIMS TO BE THE BEST IN THE AREA. HOWEVER THE FURNITURE IN THE ROOMS WAS OLD, CHIPPED AND IN NEED OF REPAIR. GIVEN THE OTHER HOTELS IN THE AREA I WILL USE ONE OF THEM ON MY NEXT VISIT. AND I WAS ON THE CLUB LEVEL AT THAT.
July 25, 2014
Rated 3 out of 5 by Adam Average
I've stayed at this hotel a number of times. I would describe it as "ordinary." The rooms are what you would expect from a Sheraton. The staff is well trained and helpful.
The restaurant is mediocre, but there are some good local choices...particularly if you are willing to drive five minutes.
They have a nice indoor pool.
March 10, 2012
Rated 5 out of 5 by LJS9403 5 star hotel! superior customer service
The best place to unwind and relax.
amazing food on Club Level! yes, book a club level room.
Super pet friendly
clean and dust free rooms!
July 25, 2014
Rated 2 out of 5 by Rude Highly Disappointed
This is an absolutely beautiful location and excellent for weddings. However, guest services was very rude. I felt unwelcomed due to my StarHot rate. My reservations were for double beds; I received cots in which I was also billed for and eventually rudely refunded. This has been the worse experience with Starwoods personnel in all my stays. My room was never cleaned and when requested clean towels the attendant acted as if I was disturbing him.
June 25, 2014
Rated 3 out of 5 by jen409 The hotel could use some improvement
1) I like that you have a parking deck - I don't like that it is poorly lit. I usually leave the hotel for work before the sun comes up and after it goes down, the parking deck just does not feel safe.
2) The showers and sinks drain poorly!
3) The doors are loud and poor sound proof - you can hear everything in the halls clearly, including the elevator ding, from your room.
4) There is usually at least one long dark hair in the bathroom every time I come - I am a blond.
5) coffee in the lobby would be a nice perk.
6) some rooms really need new carpet/furniture
February 7, 2013
Rated 3 out of 5 by ROMER20 Never Coming Back
The telephone in our room (2226) was not working and we have contacted the desk service twice. It was never fixed.
July 21, 2014
Rated 3 out of 5 by captaineddieb great hotel
i have to say i was very disappointed this stay! I had no water to shower and I ordered coffee and never delivered. When I went to front desk the girls response was I forgot!
July 19, 2014
Rated 5 out of 5 by Grammie28 Great upgrade
Room and staff were fine. Breakfast in the hotel restaurant was very costly.The food was okay as well as the service. The bill was outrageous. Two of us got a side of eggs and a prepackaged bagel with cream cheese. The cost: $20. Four people cost over $70 with tip!
July 15, 2014
Rated 5 out of 5 by KMoe4325 Weekend Wedding
The staff was great with working with us to get us into a room as soon as possible. Room service and stay was much better than to be expected. Only downfall was the room did not seem as new as it should. The blind pull was broken, bathroom seemed like it needed a little tlc. Would def. recommend staying here. Views of the surrounding area were awesome.
July 7, 2014