Rated 5 out of 5 by Boss21 Downtown gem
The staff made checkin/ checkout easy and quick. The room was spacious and well-appointed, the bed was comfortable and cozy.
Special requests were handled quickly. Every staff member used the phrase, "My pleasure", which means management cares enough about customer service to train them in how do speak to customers. We had one minor mistake (an overcharge on our breakfast bill), but the staff handled it quickly and to our satisfaction.
One suggestion - there was no towel near the wet bar. That would have been a nice touch.
13 de abril de 2014
Rated 5 out of 5 by TFactor Beautiful Clean Room
I was very pleased with my stay at this hotel. The room decor was nice, everything was clean and smell fresh. The bed was also very comfortable.
31 de marzo de 2014
Rated 5 out of 5 by lauraann917 Oasis in the Storm
I was lucky to get a room during the last snowstorm. The room was clean, quiet and comfortable. I had a delicious dinner and breakfast the next morning waiting for the roads to clear. It was a great experience.
23 de enero de 2014
Rated 5 out of 5 by cherilynn Awesome getaway weekend
The staff was client-centered and the rooms were nicely appointed. The Bistro has a nice menu and was good food with beautiful presentation. Room service was prompt and enjoyable. Our experience was grade A and we will be back again. The hotel sits on the edge of downtown and within walking distance of the trendy Trolley Square area with its great restaurants and bars. And the Brandywine River and walkway is just a few blocks away and feels like another world.
23 de diciembre de 2013
Rated 5 out of 5 by Ridley74 Thank you, great service
Was stranded in Delaware due to the snowstorm, and checked into the hotel to get out of the snow. The thing that is really impressive about this hotel is just how super nice everyone is! Every single staff we met was amazingly pleasant and friendly.
The physical plant is very nice and clean as well. Room is comfortable and spacious, and all hardware is well-maintained.
Note the indoor parking only takes cars under 6 ft tall, so if you're driving a full size SUV, you need to find alternatives. Ask the staff for help!
By the way, the restaurant Basil is very nice, much better than what I had expected.
9 de diciembre de 2013
Rated 5 out of 5 by pensabfg Staff
Your staff are outstanding. They are responsive to everything that is presented to them and on every occassion I have visited, I have left happy given that I usually take up residence for more than 10 days at a time.
You are to be congratulated.
5 de diciembre de 2013
Rated 5 out of 5 by Catbabe Relaxing, Comfortable Stay
We stayed here for a romantic weekend getaway. We went to a show at The Queen- whcih was within walking distance. The Grand is within walking distance too along with some other clubs that have live music.
4 de diciembre de 2013
Rated 5 out of 5 by marie358 Excellent Stay!
This experience was wonderful! Great room, great service, wonderful time. The bartender in the restaurant was very pleasant and helpful. The only thing that would have made the facility outstanding was to have a hot tub in the pool area.
18 de noviembre de 2013