Rated 4 out of 5 by Amie45 Always really enjoy is hotel
We have stayed here before and will come again...our daughter loves the pool...we had a minor issue this time with what appeared to be blood on the hide a bed mattress, and when I informed the front desk about it nothing was done about...I informed them again when I checked out so hopefully something was done about it afterwards...the rooms in general are very nice and the beds very comfortable...the service in the lounge was good and the people who worked throughout the hotel were very friendly...we were there for the long weekend and it was extremely busy.
September 6, 2012
Rated 5 out of 5 by Jo60 Great Place to Stay
We spent three days here last week, and really enjoyed our stay. The room was clean, very comfortable, and had everything we needed.
We ate at Carver's the first night ......... was wonderful! They have the best cheesecake ever! A couple of other times we ordered room service and were very impressed by the speed of arrival, and the quality of the food. Very yummy and great portions.
We went in the pools one night, and had a very nice time. It's a great place to bring your kids for sure!
We would highly recommmend this hotel to anyone, and we will be back.
May 16, 2012
Rated 3 out of 5 by jats78 Nicely renovated
Enjoyed the newly renovated room and Club Lounge. The clerk at front desk was very curt. Checked on internet in lobby regarding upgrade and noticed 3 available suites. When we asked for the upgrade, we were told we already received an upgrade to the Club Floor and were told that there were no suites available. I called Starwood and was told that the suites were available. Is that the way to treat your Platinum members? Even though the Club Lounge opens at 7:30am thre was no hot water available for tea till 8am and the boiled eggs arrived later than that.
August 19, 2012
Rated 4 out of 5 by Smurfette This time was for the Dogs!
We try to use the Sheraton Cavalier for a winter family getaway once or twice a year. The renovations have made the rooms even better (awesome showers), with the pull-out couch and king bed there is more than enough room for our family of 5 to be extremely comfortable. The colours restaurant's pasta buffet and quality of the kids menu items is unmatched. And the staff is generally top notch.
Despite having a fantastic time as usual there were a couple of annoyances. On our second night there were DOGS barking a few doors down from 8pm- midnight. After mentioning it to staff it seems nothing was done. We had the worst night sleep there ever, plus our two year old was woke up as well. We understand that dogs are family too, but let them stay at a motel or lower quality hotel. We didn't book a motel or inn for a reason. It was terrible and we were very disappointed not more was done.
Also the speed of the elevators are fantastic but the need for a key card for access was very annoying as well. We were wondering why this change was done, but no one seemed to have an answer. Were there security issues in the past?
Despite the annoyances, we will still go back. Just hopefully with no dogs to bunk down the hall from....
March 28, 2012
Rated 5 out of 5 by GC99 Above and Beyond
While I was on business, my husband (who had recently had an accident) was not. I was given an early check in so he didn't have to hang around the lobby waiting for me to get back from an appointment and an extended check-out time a couple of days later so he could enjoy the first round of the Masters in our room while waiting for me to finish for the day. It was really good to have him close at hand in case of a problem and also to know that he could be comfortable and private. Many thanks to the Sheraton Cavalier for accommodating our special needs.
April 12, 2013
Rated 2 out of 5 by kirbowla What a customer says and what hotel staff choose to hear.
As a soon to be life-time Platinum member, I preferentially stay at Sheraton properties often. The Sheraton Cavalier in Calgary has been my 'go-to' property in that city for some time. Sadly, staffing changes sometimes bring a reduction in customer service. My stay at this property was related to our family amassing to celebrate our grandmothers 99th birthday. I made arrangements for both of my sons (22 and 23) to be in Calgary for this occasion. I spent far too much time on the phone with the staff explaining to them that I needed a room with a King size bed and a pull-out sofa bed. When I repeatedly specified this requirement, what the staff kept hearing was "Oh, so you want a suite." What they gave me was a suite with a King size bed and no pull-out sofa. I had to call down for a cot and the staff happily informed me that they would charge me an additional $15 for this - which they did. My experience is that very often Sheraton properties have rooms (not necessarily suites) with pull-out sofa beds. There is so much value in actually listening to what your customers are saying as opposed to jumping ahead of them with what you think they are asking for. This was a disappointing stay that wound up complicating what should have been a very positive celebration for my family and I. I recommend the management at this hotel dialogue with their sister property in Richmond, BC. Now there is a management team that truly knows how to listen to their most loyal customers and execute excellent customer service! Kirby Briggs
December 8, 2013
Rated 1 out of 5 by monday What?
We drove in from Saskatchewan to do some shopping. We had stayed here before. My wife wanted to stay overnight and have a hot bath after a day of shopping. $239 room and no bathtub! We were very disappointed.
November 28, 2013
Rated 4 out of 5 by GRP1921 Nice Renovations
I have stayed at this hotel many times before, but it had been a little while since my last stay. The renovations conducted since my last stay were starting to be needed and aside from rejuvenating things they have added some very nice upgrades - glass shower and pull-out couch.
My TV was not working properly so I called the front desk and fairly quickly maintenance arrived. Unfortunately it took two replacement TV's to get things rectified - no fault of maintenance though. Beyond that, things were one again enjoyable - I was given a room on the 7th floor that looked towards the mountains - beautiful to go to bed to and to wake up to.
While on business this time, I will be back with the family so we can enjoy the Hotel's waterslides!
April 4, 2012
Rated 4 out of 5 by Shannon32 Disappointment with Carver's
I was eating by myself and wanted a couple glasses of wine during dinner and then was going to have one back in my room. As a result is waslooking at the bottles. I was disappointed to find that there was not one bottle under $40. What was even disappointing was what you were charging for the bottles.
There was Wine O' Clock from Oliver, BC. I have purchsed it before in the liquor store for less than $10 a bottle. Carver's price was $45. I understand there is a mark up. Usually I experience a double mark up. To mark up the wine 4.5 times is ridiculous. This was very frustrating and now it makes me think twice about returning. I still bought a bottle of wine with my meal and so my bill came to over $100 plus tip. I was at the mercy of Carver's wine menu.
January 26, 2013
Rated 4 out of 5 by Kathy21 Great Family Fun
The Sheraton has great family fun.
With pleasure also comes business. Todays work world doesn't stop, a feature that would have been nice at the Sheraton would have been full service wifi, not lite at no extra charge.
The Sheraton is a great place for the family the pool is great, but no people were in it because it was cold.
Waking up to beer cans out the front door entry in the planters was not so family friendly.
We understand that the Sheraton provides lots of banquet functions, but seeing broken glass and beer cans is not what I want my children to see first thing in the morning.
Overall we had a great time. The new life jackets were wonderful. And provided at no charge was nice.
Thank-you for the new suite and coffee, overall happy with our stay and we will be back.
September 11, 2012
Rated 3 out of 5 by Expatnomore Nice reno, but honesty is the best policy
When I checked in after midnight I was told that I had been upgraded (yay) to a suite (#745). I told the clerk that the only thing I cared about was quiet, don't care about views or anything else. She assured me directly that it was a quiet room. Perhaps but the elevator shaft next door kicked into gear in the early hours and my sleep was awful. There is no way that room could be considered quiet and she lied directly to my face. Bad show SPG and certainly not what I usually experience at your hotels.
January 18, 2013
Rated 5 out of 5 by RefiningRuss Great experience
I have been the presenter at a number of classes at this location. During the most recent visit I found all staff exceptionally courteous and friendly, and the catering group very attentive to all my needs. The food provided was exceptional. A job well done by all members of the hotel staff. I could certainly recommend this hotel as a site for your meetings.
October 25, 2013
Rated 5 out of 5 by Kelly52 Comfy and Classy
This is the third time I have been to the Sheraton Cavalier in Calgary for business. The hotel is easy to get to, just off the Deerfoot trail and surrounded by many restaurants if you wish to eat outside the hotel. Some of my group ate at the hotel bar and the food was delicious and the service very good.
This trip our meeting was in the McKnight East boardroom. This room is perfect for smaller groups, we had 30 folks at our meeting. The meeting rooms have all been refurbished since our last visit and wow, very nice. New comfortable chairs and beautiful lighting.
The staff are first class, polite and attentive. Martin our coordinator couldn't have done enough for us.
The guest rooms are large and bright with wonderful beds,very comfortable mattress with pillows that you just melt into!
October 29, 2012
Rated 5 out of 5 by captainhappy Calgary Weekend
First time to Calgary and selected the Sheraton based on various reviews. The older looking exterior gave way to a very elegant, modern and well maintained lobby and main floor certer. Room was very nice and overlooked the pool complex. Great fun for kids and the hot tub.jacuzzi was a well respite after long days. Close to shopping, restaturants, etc. WOuld stay again.
October 14, 2013
Rated 5 out of 5 by happymom31 This Hotel was excellent
This Hotel was amazing, any one with kids would enjoy this place. my kids loved it because of the indoor water park, rooms were clean and well maintained, The bed was very comfy. We ended up getting the calaway package, if u plan on staying at this hotel and u have kids I would get there package. My calaway package included one night, 2 adult tickets and 2 kids ticket to calaway park and $25.00 food voucher for the Hotel . My next trip to Calgary I will be staying at this Hotel.
September 6, 2012
Rated 4 out of 5 by Traveller1624 Nice Hotel
I enjoyed staying at the Sheraton by the Calgary Airport. The hotel is very large so there are a lot of things you can do right inside the hotel- swimming, pubs, dinner, etc. The pool looked like it would be alot of fun and the view from the rooms were great. The only problem I had was I was next door to the lounge on the 8th floor so at sometimes it was loud or I could hear the door opening and closing which made my sleep a little uncomfortable as it is open 24 hours.
October 29, 2012
Rated 4 out of 5 by Chrissy99 This hotel is awesome for families with small kids!
I previously stayed at this hotel back in the mid 80's to 90's with my parents and sister and it was always our hotel of choice while we stayed in Calgary, during summer holidays as we loved the waterpark. My family had a day to burn last week while we went to Calaway Park, so we booked a night at the Sheraton Cavalier as I knew my 2 & 5 yr old boys would love the waterslides. The hotel didn't disappoint, and everyone had a great time.
August 20, 2013
Rated 4 out of 5 by Familytravelerfor4 Booking doesn't matter
Despite pre booking a room prior to travel we arrived and were told the room we booked was sold out. There was zero effort to accommodate our needs and we were forced to take a different room. in the the end the room worked out though quite typical of any hotel we have stayed in with exception to the view which was quite stunning.
Very disappointed in the restaurant! No food we wanted, reeked of deep fried garlic from the over rated pasta bar and very expensive.
August 17, 2012
Rated 3 out of 5 by Gordon52 Unsatisfactory Room Cleanliness
When we arrived the face cloths in the bathroom were soaking wet. This was quite disgusting and caused me to be very concerned about the cleanliness of the room. Extreme lack of judgement by the cleaning staff to intentionally leave wet face cloths in a bathroom. They could not have been placed there without noticing that they were soaking wet.
The pool area needs updating. Do not understand why the indoor pool is not heated.
August 26, 2013
Rated 5 out of 5 by jfoulston31 will always be a family favorite
Ever since I have been 7 years old my parents have taken me to Sheraton I always remember the fun times,now that I have 2 small boys of my own I decided it would be fun to bring them,well even though they just turned 2and 3 they had a blast,we were given life jackets and spent the whole evening going Down the slides,after we ordered great room service and the kids were out!what a great place still,thanks for the years of memories and for more to come;-)
February 9, 2013
Rated 3 out of 5 by Tam27 Staff Overview
When I am greeted by Saleem or Enuardo, my stay is always special. The new staff treat platinum guests the same as any other guests. The new manager of the lounge is incredibly rude. I was just receiving my order from Leslie (who is lovely) and he comes to my table and proceeds to tell her to get moving. Completely unprofessional. I have been staying at this hotel for approx. 20 stays a year/year for the last 4 years. I am evaluating changing hotels
May 30, 2013
Rated 3 out of 5 by Lisabn So-so
We purchased the Calaway stay & play package. The hotel is beautiful and clean, but our room had a shower only and no fridge and microwave, so not ideal for travelling with toddlers. The pool was great. We received a $25 food voucher in the package which we used for the pancake breakfast at Colours. The food was not great. No different then continental breakfast foods, which are free at other hotels. And my 2 year old had to pay $8.95 for her food, plus $2 for a glass of milk. I thought that was kind of silly since she ate 1/2 a pancake and a couple chunks of fruit. Two & under should be free. Even with the $25 voucher our bill was still $28. So a $53 total for sub par food for a family of 4. Not overly impressed. After adding it all up it would have been cheaper to stay somewhere else that had free breakfast, and buying our calaway park tickets at the gate.
August 4, 2013
Rated 4 out of 5 by Victoria0713 terrible room location
My room had to be in the worst location of the building. We overlooked the pool area and the entrance to the pool was beside our room. The noise from the pool area came into the room as if we were in the pool and every time someone went in or out of the pool area the door slams and the wall shakes. Since the pool is open until 10pm it was impossible to put my child to bed prior to 10:30 when things settled down.
July 16, 2013
Rated 5 out of 5 by Chan2013 This hotel has great features
Service, Cleanliness and Room was great. Left my child's toy in the hotel room, and the admin asst immediately fed-ex'ed the toy and we received it days later. Great location as it's close to the Crossiron mills mall, not too far from the Calgary zoo, definetly family friendly with their great waterpark. Thanks for the stay, we will be staying at the Sheraton next time we are in Calgary.
August 16, 2013
Rated 5 out of 5 by Mac456 Very Pleasantly Surprised!
I went looking for a special place to spend New Year's Eve with my grandchildren and found that the Sheraton Cavalier offered in room dining and water slides. Perfect! I reserved 2 rooms, thinking that the Hotel was probably a little dated, but offered what I was looking for. Wow, was I surprised! The room was beautiful; very clean and well appointed. We all had a blast at the water park and in-room dining was delicious.
January 3, 2013
Rated 5 out of 5 by YQRPlat Consistently great hotel
I love staying here, especially since the upgrades to the fitness centre and the club lounge.
The staff are always helpful and attentive, the renovated rooms are great, and no matter how busy they find ways to accommodate my needs.
The hotel has always treated me extremely well as a Platinum guest.
The location is excellent for travel inside and outside the city, as you can have quick access to most major arteries.
January 30, 2013
Rated 5 out of 5 by Rumrunner Wedding Celebration
My son and his new bride got married in the ballroom. Immediately after the ceremony, while photos were being taken, the room was converted for the reception. Many guests stayed overnight at the hotel including my wife and I who flew in from Ontario. Family and friends all appreciated the convenience of having everything under one roof. Thank you to all the staff who made this special occasion a very memorable one.
August 23, 2012
Rated 2 out of 5 by Markdf A little dissappointing for the price
For a "club floor room" the room was an average room in size the bathroom was small and only had a shower (was expecting a jetted tub, the website is a little confusing and misleading) the breakfast is only until 8:30 so if you sleep in you are out of luck and the lounge closes at 10:00 so if you go out for a nice late dinner you are out of luck there as well. I will say the room was nice and bright and clean.
April 25, 2013
Rated 4 out of 5 by KitKat1 Price point for members
I have always had great service and pricing with this hotel except this time. I did not notice my room rates till I arrived home. Not only that I am a Platium Member i also have a corporate rate under Mountain Shores development Corp / Mountain Shores Land Ventures Inc. Last stay in the same room $169,00 this one was well over $200.00 for each of my rooms. i will have to price check next. time i stay.
November 18, 2012
Rated 5 out of 5 by 1spgfan Great staff ..Great benefits !
Considering I was in Calgary for a two day medical treatment ..the highlight of my recent trip was knowing I was staying here on the Club floor. I would have limited mobility because of my treatment ..the staff were helpful ..club services and food couldnt have been better ! A great Gold member benefit was late checkout...as I had recovery issues. Thank you to each of u...from room 809.
September 23, 2012