Rated 5 out of 5 by Maggie Exquisite comfort with best in-room coffee
I stayed for one night. The suite was clean, great floor plan, quiet and super comfortable bed.
I really appreciate the crisp white duvet cover, sheets and pillows. So much cleaner than a hotel that uses bedspreads that are rarely if ever laundered.
The Starbucks coffee was superb.
The only negative is there was no free wireless internet service. I was only staying for one night so this was not a deal breaker.
May 18, 2013
Rated 5 out of 5 by jschluet Good Area/Great Staff
If you are looking for a hotel that reasonably priced and outside of downtown, then this is it. You get what you pay for. The staff was extremely helpful, and top notch. The management there remembered me, and spoke to me daily about my stay. The rooms had plenty of space, and were comfortable. The hotel and staff deserves a great deal of respect for helping my colleagues and I to have a great stay in Columbus.
March 5, 2012
Rated 5 out of 5 by sashiker I HAVE STAYED AT THIS HOTEL 6 TIMES
Sheraton on Hutchinson is conveniently located with several restaurants within walking distance. However, I always chose to eat at the restaurant. Food is very good, and the bartenter, Sammy, is an asset to the hotel. Room is clean, bed comfortable - as one reason I always choose Starwood hotels over other hotels. If I drive to east coast again, I will choose this hotel as my halfway resting place.
October 31, 2013
Rated 5 out of 5 by Marcmat Terrific Value!
This was a GREAT room for the money! Clean and comfortable. Could have stayed in that bed for days! Suites are a little small, and French doors, while a nice touch, make it even smaller, so I would not recommend more than 2 guests per suite. Location is ideal -- right off 23 and 270, with great food and shopping right nearby. Can't wait to return with the kids in the summer and use the pool!
April 5, 2012
Rated 5 out of 5 by Kimberly62 Great hotel for pets
The hotel was very accommodating of our pet dog. We truly appreciate how friendly and helpful the staff was to my husband and I, my daughter and our dog. The suite was wonderful. There were alot of baseball families at the hotel when we checked in and the elevators were crammed at times. The lobbies and hallways were very warm. However, I will stay here again when we come to Columbus.
June 24, 2013
Rated 5 out of 5 by so1952 The lounge` The lady at the front desk.
The bartender only seemed to be interested in the young women in the lounge, and didn`t seem to want to serve a single person in our party. The lady at the front desk seem to have an attitude about weather our party got the internet or points. My daughter was staying there, and usually she has no problem with any of the staff. I would appreciate you looking in to this. Thank You,
June 17, 2013
Rated 5 out of 5 by Jane60 Excellent experience
The staff was excellent, room was great, breakfast was really enjoyable. When we arrived, the young lady at the front desk greeted us warmly and within less than a minute had us checked in with keys in hand. Best front desk service ever! The waitress at breakfast was sweet, helpful, and attentive. Everyone was polite and welcoming. Great place to stay! Would definitely recommend.
January 9, 2012
Rated 3 out of 5 by Beanie04 Not on of my favorite Starwood hotels
I stay at a Sheraton almost every week and this location needs the most help with customer service and updating systems. They aren't equipped to automatically handle "green service" in the computer at check in & they don't automatically clean the room on the 3rd day. The employees can actually be rude & I'm platinum, which shouldn't matter.
November 1, 2013
Rated 4 out of 5 by Crash1959 Breakfast buffett needs improvement..
Hotel is clean and comfy but the Breakfast buffett needs improving. The food is not warm at all in the warming trays. We stay with you often when my company brings us into town. i am considering staying at another hotel next time because their breakfast is much better. You also ran out of liquor that my friends wanted that was not good.
April 17, 2013
Rated 5 out of 5 by Tony14 the rooms were great with the most comfortable beds of any motel I have stayed with in the last 5 years.
The motel is located just minutes from many attractions in the Northern Columbus area with many great resturants within walking distance. We have stayed at this location once before when we visited the Columbus Zoo, a great place to visit. Our family will be planning another trip and will stay at the same location.
July 27, 2012
Rated 5 out of 5 by Norrie Great Weekend
We thoroughly enjoyed our stay, including the room we had, the gracious desk staff (especially Evelyn), and the late night food we had in the lobby area. In fact, the gentleman who waited on us in that lobby bar/eatery handled all 20 of us with courtesy and caring service, all by himself!! We would definitely stay here again.
May 19, 2014
Rated 5 out of 5 by Pamela56 Great rooms
This hotel is an ideal set up for traveling with your children. we had a 10 month old baby with us and were able to put her to bed early while we watched TV in the other room. Love that their is a Refrigerator to use. Beds were very comfortable and the linens were fluffy and cozy. Very pleased.
June 3, 2013
Rated 1 out of 5 by ChiBuckeye Not up to SPG Standards
As a frequent business traveler, as well as a diehard SPG fan, I have to say this is one of the worst Starwood properties that I have stayed at. A group from my company stayed here for a few weeks and each week we were charged for internet (baked into our contract with Starwood), got dirty towels, did not receive services requested (replacement of room amenities), and requests were ignored by the staff...including the manager. This does not even include the fact that they left one elevator closed for a whole day and the other elevator was malfunctioning.
Save yourself the time and stay at another property in the Columbus area.
March 13, 2014
Rated 2 out of 5 by KDV8888 Okay hotel, below average staff
Hotel room was dirty when we checked in, was told that they didnt have any other rooms, or the staff to come clean it. Was told to clean it ourselves and put prior occupants stuff out in hallway... Really?!?!? at this level of a hotel? At the rates we were paying?!?!?!
October 28, 2013
Rated 5 out of 5 by hockeymamma Very accomidating
Excellent hotel..VERY accomidating to our group~Staff was helpful and friendly. The suites were excellent size for 2 families to share a room. Beds were the most comfortable hotel bed i've slept in! If we are ever in the area again, we will choose Sheraton!
October 8, 2013
Rated 3 out of 5 by HDhockeyfans great location-not much else
My wife and I stayed for 4 nights in the hotel and were very pleased with easy access to the freeway and free parking. The hotel was clean and well kept and the staff seemed friendly, although we did not have much interaction. Free coffee was provided in the room, but the single cup coffee maker was not designed for the 4 cup pouches provided. We did require a replacement coffee maker as ours had "stuff" floating in the reservoir, and it was attended to immediately. We spent very little time in the room so not much to comment on. We were disappointed at the additional fees for everything . Wifi was extra, local phone calls were .99 each and I was charged for three calls even though the line was busy on the first two dials. The staff later corrected this on the bill. There was no coffee or snacks in the lobby, and not even a free daily paper. I tried to check my bill on the TV, but this service did not work. We were here strictly on leisure travel, but we would not consider this hotel again due to the hotel's surcharges on everything.
November 10, 2011
Rated 4 out of 5 by WestlakeK2 Great, but...wireless not free
Wireless has become a free staple in most every location by now, having to pay for this service is a big disappointment for a Hotel of thier stature. A very behind the times level of service in a hotel that exceeds expectations everywhere else.
April 15, 2013
Rated 5 out of 5 by Lee519 Family Visit
Your hotel is one of the hotels that makes me feel good excepting my dog. It is hard to find hotels that will except amimals plus the rooms are clean and sleeping in your very comfortable beds helps.
August 31, 2013
Rated 2 out of 5 by Sonny3 Getting Worse
My family and I stay at this hotel probably at least once a year for various reasons. We used to love this hotel (the staff used to be friendly, rooms clean, and always had positive experiences). However, our last couple of visits have not been as smooth. This last time we stayed it was not good at all. The gentleman who checked me in was not friendly. Then the t.v. in the sitting room (where our kids sleep on pull-out) did not work properly (no signal). If it hadn't been getting late and we hadn't already unpacked everything we probably would have switched rooms. Then when my wife went to take a shower she found an old wash rag hanging in the shower curtain. Finally, when I got our invoice, it had $40 worth of improper charges that had to be removed (although the young lady that checked us out was friendly and helpful). It was not a positive experience. Might have been our last visit to that hotel, even though it has been a yearly tradition for the last 6 years. I will probably start researching another property or another hotel chain altogether when we stay in Columbus.
July 6, 2013
Rated 4 out of 5 by Trebor95 Regular Visitor
I regularly stay at this hotel. This time, however, was not the best. The shower curtain had what looked like ink stains on it. One of my bath towels was gray looking. Not up to their usual standards.
July 13, 2013
Rated 2 out of 5 by Yesterday55 ATM Debit Cards
I couldn't believe Sheraton is still flying its flag over this one. All you could see in the lobby were hand written paper signs reading " minimum $$$ amount will be taken out of your checking account if you use a Debit card" which means you're catering to people without credit cards who abuse hotel rooms.. Pool door broken and housekeeping knocked on my door for 10 minutes while I was in shower and then denied it. Night clerk 's shirt look like he slept in it. This was a Super 8 with Sheraton flag. Starwood needs to fix it.
May 2, 2014
Rated 5 out of 5 by traveler320 metting
Great experience, they accomodated to my recent glunten free dietary needs
December 16, 2013
Rated 5 out of 5 by parents2escape Great Escape in Columbus
If you want a clean, quiet, convenient, place to escape to, this is it.
December 16, 2013
Rated 5 out of 5 by Havoc13 comfortable room. Great bed and pillows
Spacious room . Quiet. Well appointed.
Great bed and comfortable pillows. Good shower and towels. Helpful staff. Good location with very good places to eat near by.
May 19, 2014
Rated 5 out of 5 by cupcakequeen Awesome staff and super clean!
Staff was extremely helpful and friendly. Room was spotless and the bed was ultra comfortable.
July 15, 2013
Rated 3 out of 5 by Scot Fallen Off
Seeminly all new staff
Service was poor
Food not good
April 18, 2013
Rated 5 out of 5 by panchohio what you expect
clean, comfortable. just what you expect
December 5, 2012
Rated 5 out of 5 by Tina Great Stay
Great room very comfortable.
March 16, 2012
Rated 1 out of 5 by Evpearl Hotel Manager - Uneducated and uncaring
Due to underage kids at the hotel they broke the emergency water spout in the room and it flooded a whole chain of rooms below. My room was diagonally located and at 12 midnight they decided to wet vac the room which was so loud it woke me out of a sleep and they continued for 45 min. The desk Clerk informed me that the manager had gone home and there was nothing he could do. He wanted to move my room at 12 midnight when the Manger was well aware of this problem at 8 pm and did nothing to show some respect for his hotel guests and move their rooms. Instead he went home and had a good night sleep. I had to get up a 6 am the next morning for work. I was there on business.
March 14, 2014
Rated 5 out of 5 by Sensei1 Home a way from Home!
Very friendly staff. Great Gym!
May 19, 2014