Rated 3 out of 5 by Scot Fallen Off
Seeminly all new staff
Service was poor
Food not good
April 18, 2013
Rated 5 out of 5 by panchohio what you expect
clean, comfortable. just what you expect
December 5, 2012
Rated 5 out of 5 by Tina Great Stay
Great room very comfortable.
March 16, 2012
Rated 3 out of 5 by natasha80 So disappointed!
I had stayed at this hotel in September when I was in town with my daughter for a family event & had a wonderful experience. My second stay at the hotel in November, for another family event was terrible. When I arrived, I found that my 2 room reservation had been canceled. The front desk clerk was unhelpful & it was only when the manager intervened that I received even a small amount of courtesy. The problem with the reservation was resolved, or so I thought. Two mornings later, I awoke to find that instead of reinstating the reservation as it had been originally placed (2 rooms, 3 nights), the reservation had been altered to 1 room for 3 nights & 1 room for 2 nights. Simple enough mistake, except that when I went to the front desk to fix the problem, I was told by the clerk that he couldn't help me & that there wasn't going to be anyone in that day (Sunday) who could. So rather than have the front desk at the hotel fix the problem that they had created in the first place, I was only able to resolve the problem through a 15 minute call to the 800 reservation number for Sheraton. & while this was annoying, I was also disappointed had how poorly the rooms were cleaned. Towels used were not replenished, nor were all of the dirty glasses replaced. All in all, not a good hotel experience. I will not return to this hotel, even though it is very convenient to my family. I will look elsewhere.
November 14, 2011
Rated 5 out of 5 by joefish Great Stay, only 1 comment on service
Hi, I have stay here many times over the years for a few weeks a year. The only thing I don't understand is the towels placed in my room. Usually there are 3 of each: Bath, Hand,Wash. This stay after the first night of 5 there was never the same amount placed in the room. Usually there was only 2 of one oft h sets placed in the room. It didn't much matter as I don't use them all but it stopped me from putting the Go green for no room service as I needed towels. If three of each were placed I would have gone green every other day. Being there were only 2 of each I needed replacements as I usully use 1-2 of one of the sets. Other than that it was a great stay as usual.
August 2, 2014
Rated 4 out of 5 by BrownChampions Baseball Tournament
We were in town for a baseball tournament and the hotel was very kid friendly. There were at least a hundred boys running down the hallways, in the pool and clogging the elevator during the day! But at night, it was quiet as could be. The staff managed this very well. The only tip I can give is that we stayed in the king suite while our son stayed on the pullout sofa. The french doors that separate the room have sheer curtains so there was no privacy. Every time someone had to change, we were fighting over the bathroom. Would be a good idea to put dark curtains for more privacy. Fantastic place to stay, would definitely recommend it.
June 17, 2013
Rated 2 out of 5 by DoctorC Lots of stays here but never again
The utter lack of recognition for a Platinum member is amazing! Here's how to kill your hotel with Platinum guests - start with sending a message suggesting we spend 30% more for a "club level" room. If it's available Platinum is supposed to get upgraded. At check-in be told you've been upgraded (but not to the best available) because access to your floor is restricted. Of course the room is the same size, amenities are the same, and it is exactly the same as non-"restricted" floors, but HEY! it's an upgrade! By the way, that "welcoming gift"? You better want points because the front desk staff is going to give you an alternative by asking. Go to your room and find they've ignored your requests for extra towels and pillows. (This is guaranteed or compensated in other plans folks!) Now ask for those additional items and have the person delivering only the towels drop them off and just leave without a word. What a stupid guest, you should have KNOWN those extra pillows were in a bag in the closet (where they may have been for the last 6 months for all you know.) Check the next day, and find out there's an entire floor of much larger, nicer rooms on the executive level. And guess what? They are available for your entire stay. Now be told you can reserve that level next time (at additional cost of course.) So much for the upgrade, but we're not done. Now if you really want to put a dagger in the hotel's Platinum heart, have one of your keys not work. Then send your spouse down with your Platinum key-jacket to get one that does. Can you see this coming? The staff person keeps the non-working key and says you need your ID (that's back up in the room) because they want to be security conscious. The Platinum jacket isn't enough because you might have found or stolen it. It doesn't matter that they talked to you less than 24 hours ago and heard your complaints then. Please, Platinum member, we must abuse you just a bit more. Stayed here more than 10 years and probably close to 50 times but I'm done. I recommend you stay away from here if you are an elite member who knows how a property is SUPPOSED to treat you. They didn't even send a manager to talk to me.
January 29, 2012
Rated 5 out of 5 by rtnk Upgraded to a top floor room
I was upgraded to a 19th floor suite without being asked and it was a nice surprise. We loved our room and we also received complimentary breakfast coupons which was a great bonus. One thing I would like complain is that the night crew (even the front desk staff) should pay more attention to the cleanliness of the hotel. One of the elevators was messy and one of the rooms on my floor had an empty beer case left in front of the room (in the hallway) that didn't get cleaned up until the next day. We noticed the night staff (front desk) playing with a computer that is mean to be used by the guests instead of patrolling the hotel to make sure it's kept clean.
July 4, 2012
Rated 1 out of 5 by ChiBuckeye Not up to SPG Standards
As a frequent business traveler, as well as a diehard SPG fan, I have to say this is one of the worst Starwood properties that I have stayed at. A group from my company stayed here for a few weeks and each week we were charged for internet (baked into our contract with Starwood), got dirty towels, did not receive services requested (replacement of room amenities), and requests were ignored by the staff...including the manager. This does not even include the fact that they left one elevator closed for a whole day and the other elevator was malfunctioning.
Save yourself the time and stay at another property in the Columbus area.
March 13, 2014
Rated 3 out of 5 by Notthebestexperience Not very informative.
The girl at the front desk that checked us in was less than informative. When I booked the stay I was told that breakfast came with our room. We checked in and the girl told us we were on the club level. We never were told were to go for breakfast or what club level included. Turns out the breakfast that was included was only between 7:30-9:30. We missed it.
The room we were given was a handicaped room and the shower dripped the entire night long. It was our Anniversary that we came to Columbus for. Not the best hotel experience we have had at this hotel! We have stayed here before and had great experiences. Just not this time.
October 14, 2013
Rated 5 out of 5 by JNM78 I ONLY HAVE ONE ISSUE WITH THIS HOTEL
I had 2 rooms at The Sheraton Suites Columbus, Oh rm 927 and 701 (I used 8000 spg points) When i made the reservation I was told that I would have free comp breakfast in the lounge(927) club fl and 2 adult comp breakfast(701) club fl in the restaurant. Well when we went to have breakfast we were told that it was not compt. So we had to purchase our breakfast. I called the Sheraton reservation center and spoke with a very pleasant rep. she said that it showed on her screen that our breakfast should have been free. She in turn placed me on hold and called the hotel. We were told in order to get our refund we had to contact the general manager Des i believe thats his name. I have called and left 2 messages since Ive been home and no response or refund.
February 26, 2013
Rated 1 out of 5 by GC1007 Overbooked
Arrived for my business stay at 11:45 pm with a reservation confirmed and guaranteed to my credit card. Was told hotel was overbooked and had no rooms. Staff seemed unsure what to do. The staff member made one unsuccessful attempt to call another hotel for room availability. Staff then offered a room without working heat. I was offered a free breakfast coupon as compensaton which seemed inadequate to me. No price reduction or other accomodation was offered. I was unhappy with the overbooking of a confirmed and guaranteed resrervation (policy was not the staff's fault) and puzzled by the lack of staff training on how to handle this situation and help the guest.
April 29, 2013
Rated 2 out of 5 by verybadhotel05 Very unhappy
The hotel elevator did not work for the first 2 days, the hotel was full and there were long lines to get to your floor. I was on the fourth floor, and took the steps, through a back door into the offices of the lobby, all exits lead to the outside- not friendly. the hideway bed had rod that jabbed me all night, the hideway bed was not made when i first opened it up, towels were dirty. not to mention i put a complaint into your email back on the 13th of june inqurin as to why i was being charged a stay back in April 9, were i did not stay- they NEVER GOT BACK WITH ME TO THIS DAY- I WANT THAT CORRECTED AS WELL.
July 15, 2014
Rated 4 out of 5 by berkshirebob Great location
We used points for our one night stay on the way home from the mid-west. Staff was cordial and friendly. The bar staff were efficient and welcoming. We are frustrated with Sheraton, not this hotel in particular in that the "new" coffee makers in rooms are horrible. It was bad enough when the chain went to paper cups, but now it is impossible to make two decent cups of coffe, one is like mud, the second like dishwater. Secondly, even low end hotel chains now offer free wifi in the rooms; to pay an additional $10 a day for what we could have for free at any number of perfectly adequate hotels seems over the top. It's the 21st century and wifi is a necessary service..
October 1, 2012
Rated 4 out of 5 by RoloT Consistently great experience
I have been staying at the Sheraton Suites since it was re-branded years ago and it is always my first choice for suburban Columbus. The staff is excellent especially Alex D who always greets me by name even after a long absence. It's nice to have the extra room and the restaurant/bar is pretty good.
My only concern is the fact that some of the room furnishings need to be updated. Also, there is currently a massive road construction project close to the hotel but they seem to have traffic flow decently well maintained. Be alert for tie-ups during morning and evening rush hours.
August 14, 2014
Rated 1 out of 5 by Evpearl Hotel Manager - Uneducated and uncaring
Due to underage kids at the hotel they broke the emergency water spout in the room and it flooded a whole chain of rooms below. My room was diagonally located and at 12 midnight they decided to wet vac the room which was so loud it woke me out of a sleep and they continued for 45 min. The desk Clerk informed me that the manager had gone home and there was nothing he could do. He wanted to move my room at 12 midnight when the Manger was well aware of this problem at 8 pm and did nothing to show some respect for his hotel guests and move their rooms. Instead he went home and had a good night sleep. I had to get up a 6 am the next morning for work. I was there on business.
March 14, 2014
Rated 5 out of 5 by WJ123 Better than expected
If you have read some of the negative reviews, you may have some reservations about booking. I am a SPG gold member, and was able to stay on the top floor. The room was well equipped, clean and comfortable. It was quiet in the hall and I had no problems with noise. There are many good restaurants within walking and driving distance, and a grocery store is about 1 mile away from the hotel.
The only problems I had was the wait for the elevators (only two elevators) and the extreme number of children in the pool. If you plan to swim, forget about it during the summer, as there are far too many kids there for softball tournaments.
Otherwise, I would highly recommend this hotel.
July 29, 2013
Rated 5 out of 5 by Frank03 Great Location
This is a great location with a lot of hotels
and restaurants in a close proximity. The
Sheraton is clean, comfortable, friendly and quiet.
September 29, 2014
Rated 4 out of 5 by LisaP Happy Holidays
Staff is friendly and helpful. Room is clean, quiet and comfortable. Location is excellant close to restaurants, shopping (polaris mall) and to a very nice movie theatre. Pool area is clean and comfortable and exercise room is good. Room service is great and not horribly expensive. The only thing I would change is the breakfast buffet. Went down there 3 times and all 3 times replenishment of the food items wasn't happening. Had to ask for things like bacon, pancakes and the potatoes. The staff is attentive and went to the kitchen to see what the problem was but my question is why does it come to this? Who is responsible for watching the levels of this? Otherwise, this hotel is great.
November 26, 2012
Rated 3 out of 5 by Sean Overbooked in terms of staff to handle busy weekend
I stayed this past weekend. After upgrading (and paying more), we arrived to find the club essentially closed all weekend. I upgraded to be able to stay away from the crowd in the mornings and evenings. Instead of appetizers in the evenings, there was a stale cheese tray, no crackers and a mess in the lounge. I stayed for 30 minutes expecting the staff to replenish but no one came. Morning breakfast was ridiculously busy. Pool area packed from morning to night. I understand that there was an event and the hotel is not normally like this but I feel like I was mislead when asked if I wanted to upgrade.
April 29, 2013
Rated 5 out of 5 by Luren Great place.
Nice!!!! Will definitely be back.
September 29, 2014
Rated 3 out of 5 by prema Service Recovery issue
AS you can see from my star rating I had a great experience till just now when I asked for a copy of my statment. I had made a prepaid booking and then on arrival I asked the desk person if I could get the conference rate and she said yes, and she took care of it and I also gave her a tax exempt letter that she put in a binder at the desk.
Now I learn that she did not have the authority to override anything and also the tax exempt status did not apply. It really is not my issue that she was not allowed to override rates, the fact is she did and that should be honored as a a business of repute.
March 13, 2013
Rated 5 out of 5 by JEMGIL GREAT STAY!!
My family & I truly enjoyed our stay at the SSC. The rooms were nice & spacious, the staff was friendly & the hotel is in a great location that is near multiple food options, the highway & other useful locations.
Ebony at the front desk was a SUPERSTAR!! Very friendly, professional, & efficient - - FABULOIUS JOB!!
Also, Sam the bartender was exceptional. He singlehandedly managed to take great care of my large group, pouring great drinks & delivering food in a timely manner, all while engaging the guests in fun & friendly conversation. The drinks & food were much better than I expected.
May 19, 2014
Rated 5 out of 5 by GeoG Great property and staff
Arrived late to Columbus for the Air Force Marathon and decided to stay local before driving to Dayton for the race. This property was very nice indeed. I would totally stay at this property again while in Columbus.
September 22, 2014
Rated 5 out of 5 by BCuz Excellent Stay
Hotel was wonderful. From the flowers out front, the check-in/check-out staff and suites we couldn't have asked for anything better. The rooms were very clean and the beds were very comfortable. We didn't use the pool or hot tub, but did walk down to see them and they looked very nice. Overall it was a great experience and I will gladly tell anyone to stay there.
August 19, 2013
Rated 5 out of 5 by SleepingBeauty91 Amazing stay!
This was mine and my boyfriends first stay at the Sheraton Suites and we loved it! The room was amazing and the service was perfection!
We only had two qualms with the entire stay.
Number 1: our toilet was funky; always running and had an extremely slow flush, but nothing we couldn't handle on our own.
Number 2: the exit to get to the hotel was under mass construction; nothing that the hotel could have done about that, but it would have been nice to have been alerted before arrival.
Overall, a great weekend away, thanks to the Sheraton Suites!
July 28, 2014
Rated 3 out of 5 by SftBll2014 Good Hotel with a few issues
This Hotel has excellent rooms and facilities, however there are a couple negatives to this hotel. First of all there is a bar as soon as you come in the front entrance and every evening there was alot of people in the lobby (next to the front desk and elevators) drinking and being very loud. Not an environment I would expect for the Sheraton. Second the Continental breakfast was not very good, however this is to be expected with a restaurant in the hotel. The last issue was the house cleaning, we were woke up on sunday morning at 8:00 by house keeping wanting to know if you needed anything, and this was our checkout day. Then house keeping came back about an hour later with towels (that was not ours by the way) and asked when we would be leaving.
July 21, 2014
Rated 5 out of 5 by Bulldog77 This Hotel exceded all our expectations
Check in was quick and easy. The room was clean and comfortable. The pool and jacuzzi were very nice. The view from the room was nice as well. The staff was very friendly and helpful at all times. Cehck out was easy as well Thank you for a wonderful week.
August 24, 2013
Rated 4 out of 5 by Angel81 Great Stay
The hotel was easy to locate and is in a great area with lots of shopping, restaurants and movie theatre. The front desk staff was very friendly and helpful. The room was very clean and a great size and I love the suites as it provides good separation. Our only issue was when ordering food, we made sure to tell them we had a Star Hot discount. However, when the food was brought to our room, we received a full price check and the staff had to take it back and then we were given a large coffee instead of a small coffee. I just felt like they were trying to over charge us.
November 4, 2013
Rated 5 out of 5 by Judy54 This is a great hotel
The club room on the 9th floor was a real treat for us. The young lady that is in the club room taking care of service was so nice and went out of her way to accommodate us. Thanks to your staff once again we had a wonderful stay. Thank you
August 16, 2013