Rated 1 out of 5 by Tony Dirty Room and Poor Hotel Customer Service
Upon entering the room I noticed a smell with a large piece of gum stuck to the carpet at the door entrance. The room wasnt clean with debris on the carpet in several places. Also the sink was dirty and with a musty smell in the room.
I called the front desk to request a move change and I was told the person who checked me in was in the back office as they were in the middle so a shift change!! I had to go back down stairs wait back in line to be told ' They Told me the Room Was Clean"! Terrible customer service to pass the buck and not address the customer with lugguage and bags at 11pm!
This Sheraton Hotel has been crossed off my list!! NOT HAPPY!
March 29, 2013
Rated 4 out of 5 by BleepBlapBloop Good Hotel
The parking situation is a little difficult if you arrive after 7pm, however that attests to the fact so many people like to stay here. Truthfully everything was excellent EXCEPT my check in. I paid for a King bed, and somehow they were "sold out" of those during my stay. However I book my travel for work purposes and always at least a month in advance. This was the only thing I was confused about, and I know the rooms don't cost the same; but as I had just traveled for 10 hours I was in no mood to argue, I simply wanted to go to bed.
The staff really was great, bar was nice. good food and everyone was smiling. No other complaints.
February 25, 2013
Rated 5 out of 5 by VancouverDuo Another GREAT stay
Another GREAT stay at the Sheraton Airport Tempe. There are about a dozen other SPG properties in the Phoenix area, but we keep having great stays here, so we keep coming back. Everybody exceeded our expectations, once again. Excellent all around. From the restaurant lounge, to the pool/hottub, to the outdoor fire pit, to the fitness centre. It has all we are looking for in a stay. But what sets it apart for us is that it truly appears that each and every person (from the front desk, to airport shuttle staff, to the cleaning staff, and those working the club lounge) truly care about making your stay a good one. Thank you Sheraton Airport Tempe. We will see you again.
February 1, 2014
Rated 3 out of 5 by Robbie52 Nice Airport Property but can be noisy
This Sheraton is an old property renovated fairly recently. Nice lounge/bar restaurant area and a very nice Club Lounge for members with status.
The staff at this property are quite friendly and professional.
While the room itself is comfortable and nicely appointed, the bathroom is small and the shower a bit difficult to navigate. But terrific water pressure and great hot water, so kudos here!
However, I did not get a restful night’s sleep as the hotel has old style (outdoor) AC units that are quite loud, I was woken up several times throughout the night as the AC came on periodically. I don’t come to Phoenix often - about once or twice a year - and I always seem to forget about this aspect of the property. I am a light sleeper so perhaps you may not be impacted by this noise. But you can always bring earplugs and you should be fine!
April 17, 2014
Rated 5 out of 5 by Sunsetclub Staff accommodates your needs
My husband and I had just gotten off a red eye flight and got to the hotel at 10:30 a.m. We were so tired! But I knew that check in was much later. I approached the desk and asked if there was a chance to check in early and they said, no problem. We were able to get the blessed rest we needed right away without having to wait around. I have stayed at this hotel numerous times and I'm always amazed at the great service. Everything was top rate from the room to the bar and restaurant. Never disappointed. We will definitely stay here again!
July 6, 2012
Rated 3 out of 5 by Tiredoftraveling Addressing guest by proper title and television stations availability.
I have not been a "Ms" for many years and also worked many years to obtain my "Dr." title. It is on the credit card when I check in and would like to have it entered as such when I registered. I would l ike to be addressed by the correct title by the Front Desk. This would be more important for European guests who have a clear status definied on titles. Overall my stay was enjoyable, however, it was very frustrating to have limited choices with TV Channels. I like watching news channels and seeing ALL perspectives from political arguments. That there are 3 FOX Channels and CNN and no MSNBC was disconcerning. Also, the number of sports channels was disappointing.
October 18, 2012
Rated 3 out of 5 by windgeno Overall Good Experience
Good Staff , Friendly and Efficient . Hotel is a little worn and need update
April 25, 2014
Rated 3 out of 5 by Cobra Improved
My review of last years visit was somewhat negative, i.e., hotel in disrepair, noisy, poor food in restaurant. All of these categories have improved over our last visit - congratulations!
April 22, 2014
Rated 4 out of 5 by Jebtiburon PHX Room recovery
My room's A/C was not working when I arrived at 9pm, after a long flight. Although it took 45 minutes for maintenance to show up to fix it, the managemen apologized, bought me a drink and the A/C was now working.
April 17, 2014
Rated 2 out of 5 by Pam32 This hotel is tired and need of a facelift
I stayed at this Sheraton a few years back and recall being impressed with the level of service received, and the overall cleanliness and maintenance of the hotel. This visit was completely different. I am a Gold SPG member and was not given a room on the preferred floor. I was less than thrilled and asked for a better room. I was given a room on the "Club Level" which included a few more amenities but the room was still tired and dingy. The upside is that the room was quiet. I will be traveling to Phoenix an average of once/month, and I will not return to this Starwood property.
February 12, 2014
Rated 4 out of 5 by AZtvlpro Nice Property
We had two rooms as I was traveling with family. Check-in was quick and everything went smooth. You can tell the property is a bit older but in good shape. Clean and comfortable. No complaints!
April 17, 2014
Rated 2 out of 5 by mjpeak Hotel has potential, but needs to be updated
As a frequent traveller, I usually get a sense of a hotel fairly immediately after walking through the doors. First they sent me twice to a room where my key wouldn't work, then I figured out it was because someone was already booked into that room! Back at the desk they informed me they would upgrade me to a King room due to my trouble...which would have been great except I had inquired about a King room upon my arrival and was informed all the King rooms were booked. Carpets were old and dirty, hotel needs a renovation.
Onsite restaurant was very good.
February 28, 2014
Rated 1 out of 5 by jackmagic1 Don't stay here!!
There are plenty of hotels right next door that will offer FREE refrigerators and microwaves. I was denied even being able to pay for a fridge due to lack of inventory. Paid $120 night where my smart friends enjoyed a fridge, and microwave for half the price. Should you visit the restaurant, I hope you will not have the terrible service we had. If you see a crowd, don't even bother. They only have so many plates... I'll leave it at that...
February 8, 2012
Rated 4 out of 5 by JohnieB Airport proximity
Good hotel close to the airport.
April 18, 2014
Rated 5 out of 5 by ptprism My Wife Loves This Place!
...and believe me, she's really picky about hotels. But the first time we stayed here--about six months ago--she said, "You know, I REALLY like this hotel." That unsolicited remark came as a complete surprise to me, since she usually only talks about the negatives of where we stay. Anyway, when another trip to Phoenix came up, I decided to book it again. And made my wife very happy. She liked it even better this time. She likes the staff, the rooms, the cleanliness, the restaurant, the location. She likes it all. And, as they say, "If momma is happy, then everybody is happy!"
February 4, 2014
Rated 5 out of 5 by wolfeman Enjoyed Our Stay
We have been staying at the Sheraton Phoenix Airport every spring for the last several years and hope to continue this tradition. It has been an excellent location to stay while we watch baseball. The staff works hard to care for our needs. Antonio in the the Fire + Spice Lounge provided exceptional service. Ester and Gloria in the club lounge worked very hard and were a joy to be around. I visited with the Chef "John" I believe and enjoyed his input. The pool area really added to our enjoyment. This and much more makes the Sheraton Phoenix our hotel of choice when we visit Phoenix for baseball.
April 16, 2013
Rated 5 out of 5 by Jayjay Best Sheraton in Tempe
I chose this hotel for the club level so my husband and I could start the day with breakfast, be comfortable and stay connected to his work. We had some difficult family matters that brought us to town and at the last minute we had to make some reservation changes. Everyone was accommodating and helpful. We had some late nights before we could have dinner together and found the Fire and Spice restaurant to be delicious and convenient. Alright, surprisingly delicious.
Parking wasn't a problem after we realized our room was close to the elevator and the back door. This location has great access to many parts of the valley by freeway or city streets, This is my go-to Sheraton in Tempe Arizona.
May 17, 2013
Rated 3 out of 5 by Guest20135 Hotel is nice, but staffing needs development
Overall, the hotel was clean. I was frustrated that a refrigerator and microwave cost extra each day to have in room as these are normally basic amenities in hotels these days. I also had significant housekeeping issues during my stay. My room was left untouched more than once, despite calling before 8am and specifically requesting that the room be cleaned one day. Also had trouble having toiletry/towels replaced. The Fire & Spice restaurant wait staff was awful. Food was usually late, some orders were messed up, beverages couldn't be refilled without a significant wait, servers would disappear. That being said, Kyle provided top level service and I would highly recommend dining during his shifts.
November 11, 2013
Rated 2 out of 5 by Hhm12 Needs attention
Walked into 2 moldy smelly rooms. Had to get reassigned rooms. Still mildly smelly room I accepted since it was very late and I had to wake up early. Rugs in ll 3 rooms were totally awful. The shower head in the room I stayed had black moldy things on It. I asked them to bleach it out after my shower the next morning. Upon checkin I was told that I have to call a 800 number everyday so hat the ISP could ask mr questions about my computer to activate my connection. and was then given a wrong number (honest mistake) but imagine my frustration after the room debacle. Everything about his hotel was very " unmaintained". SPG please inspect this hotel and clean up this one. It is a shame on your brand.
January 27, 2013
Rated 4 out of 5 by chilielover7 This hotel works surprisingly well
Upon arriving at this hotel I must admit my first impression was disappointing - the hotel is older and the room decor and furnishing reflects this. But there are many redeeming features - the Fire + Spice Bar and Grill serves EXCELLENT food; the pool area is very comfortable and provides both shade and sun; the location of the Hotel is close to the airport with shuttle service provided; the Starwood Lounge on the 4th floor is comfortable providing good food and service; and the staff in the hotel are bar are very accommodating and friendly. Overall the stay proved to be very comfortable.
October 20, 2012
Rated 5 out of 5 by JC2014 Great staff
I stayed at this hotel on a business trip to PHX. The hotel is clean and comfortable. What impressed me the most is the friendly staff there. I noticed there were at least two staff there with special needs. I was so impressed with how they were integrated into the hotel staff. I have the utmost respect for the hotel management team for being inclusive and helping every person reach their full potential.
March 27, 2014
Rated 4 out of 5 by JustTeresa Changing Gold Member benefits
I choose to stay at this property mainly because I am a Starwood Gold Member. One of the benefits has been free upgrades which include the Club Lounge. This was my 3rd stay at this property. I was told at checkin that the upgrade to the Club Lounge was no longer free. When I questioned them I was told their manager said they were losing a lot of money by offering the upgrade to Club Lounge for free. I challenged the benefits of being a Gold Member. He said he could give it to me, this one time. I enjoyed the stay however may not choose this property again due to the loss of benefits.
August 5, 2012
Rated 4 out of 5 by BossWest Great experience
First time at this Sheraton and my expectations were met.
April 11, 2014
Rated 5 out of 5 by sr4uk Great but...
The room was great. I stayed there Monday - Friday. I did notice a dead moth on the floor under the table between the beds when I arrived Monday. Even after having my room made up every day the moth was still there Friday when I left. Do they not vacuum every day?
April 5, 2014
Rated 5 out of 5 by Tucson44 Good location
Stayed here while attending a bike race in Mesa. was located great for going out later in the night to Mill Ave. Easy access on/off freeway.
April 8, 2014
Rated 2 out of 5 by Ericwb May have been a bad week but...
I am normally very pleased with my Starwood hotel experiences. This visit did not meet expectations. Several things that could have been better: 1) Upon arrival I was given a room with two double beds when the request at the counter was for a King. 2) The television had to be fixed two times during my stay because the signal was not correctly coming through. 3) On day three of five the coffee maker stopped working. 4) The elevator was broken all week. I was on the third floor and made do fine but I could see that other guest were frustrated.
Good points... The gym was decent, and the pool was pleasant.
Things happen and these items individually are minor in nature.... Combined though it was disappointing.
March 30, 2013
Rated 1 out of 5 by Shannon99 Poor Customer Service and Follow Thru
We checked in and our reservation for the correct beds was wrong. The gentlemen that checked us in basically had a take it or leave it attitude. When we got in our rooms there was gum on the floor stuck in the carpet. My other co-workers room there was a kleenex stuffed in the peep hole and you could tell both bathrooms hadn't been cleaned entirely. We had arranged for a shuttle as this hotel was featured in our training manual. They were not happy they had to take us. We will not be staying at this hotel ever and have contacted our training center to not feature this hotel.
March 11, 2013
Rated 5 out of 5 by Lacy Welcoming and Great Value
We love staying at the Sheraton Tempe Hotel. It is a welcoming environment with wonderful food. The staff is great. Keep up the good work.
April 5, 2014
Rated 4 out of 5 by 12Voltman Second time as good as the first.
This was our second stay at this location and I have to say both stays have been enjoyable. However, on this visit, the room we stayed in could have been cleaner. The cleaning staff should make sure that hair from the previous guest is removed from the tub and bathroom floors.
March 30, 2014
Rated 3 out of 5 by hv12 A little disappointed
We were a little disappointed in this Sheraton in that it was pretty worn looking. Carpets quite stained-tiles cracked in the bathroom and the overall cleanliness was not that good. The location was pretty convenient in that it was easy on and off the expressway but not many places close by such as places to eat, drug stores, etc. You had to get in the car and drive 2-3 miles. The staff was very nice-just not enough of them. Once I had to call the front desk 3 times to get anyone to answer. The in house rest.'s were pretty good and the outdoor fireplace was great.
February 28, 2012