Rated 5 out of 5 by Kalia357 Great Customer Service
The customer service at this Sheraton went above and beyond other Sheratons at which I've stayed. I felt very appreciated and makes the hotel feel more like a resort. I appreciated all the little details, such as q-tips in the bathroom.
June 6, 2014
Rated 2 out of 5 by jk93 terrible condition
I used to stay at this hotel quite a bit over the past few years, but this will be my last stay. The past 2 stays have been very disappointing. The condition of the hotel continues to get worse. dirty stained carpets. peeling wall paper in the halls. showers do not drain. stoppers do not work in sinks. so sad to see this very convenient hotel go so far down hill.
May 31, 2014
Rated 5 out of 5 by Sunsetclub Staff accommodates your needs
My husband and I had just gotten off a red eye flight and got to the hotel at 10:30 a.m. We were so tired! But I knew that check in was much later. I approached the desk and asked if there was a chance to check in early and they said, no problem. We were able to get the blessed rest we needed right away without having to wait around. I have stayed at this hotel numerous times and I'm always amazed at the great service. Everything was top rate from the room to the bar and restaurant. Never disappointed. We will definitely stay here again!
July 6, 2012
Rated 5 out of 5 by aj707 Great hotel
The facility was very clean, the beds comfortable, and it was pet friendly. The breakfast was excellent.
June 6, 2014
Rated 5 out of 5 by VancouverDuo Another GREAT stay
Another GREAT stay at the Sheraton Airport Tempe. There are about a dozen other SPG properties in the Phoenix area, but we keep having great stays here, so we keep coming back. Everybody exceeded our expectations, once again. Excellent all around. From the restaurant lounge, to the pool/hottub, to the outdoor fire pit, to the fitness centre. It has all we are looking for in a stay. But what sets it apart for us is that it truly appears that each and every person (from the front desk, to airport shuttle staff, to the cleaning staff, and those working the club lounge) truly care about making your stay a good one. Thank you Sheraton Airport Tempe. We will see you again.
February 1, 2014
Rated 4 out of 5 by DEC011051 Great Staff
Staff was very attentive and helped out with local restaurant options.
June 5, 2014
Rated 3 out of 5 by Tiredoftraveling Addressing guest by proper title and television stations availability.
I have not been a "Ms" for many years and also worked many years to obtain my "Dr." title. It is on the credit card when I check in and would like to have it entered as such when I registered. I would l ike to be addressed by the correct title by the Front Desk. This would be more important for European guests who have a clear status definied on titles. Overall my stay was enjoyable, however, it was very frustrating to have limited choices with TV Channels. I like watching news channels and seeing ALL perspectives from political arguments. That there are 3 FOX Channels and CNN and no MSNBC was disconcerning. Also, the number of sports channels was disappointing.
October 18, 2012
Rated 2 out of 5 by Posy4u Needs work
The front desk staff at this hotel could be a bit more friendly. They acted like they were doing us a favor by checking us in. The heating and cooling system didn't work properly in the room and the morning we were leaving the toilet wasn't working either. Not to mention the dryer that was trying to dry out wet carpet on our floor. As a Gold member I would think they would upgrade us to another floor. Not sure why we are Gold members when we are treated like this.
May 8, 2014
Rated 4 out of 5 by MFlorida Good Choice!
We stayed on first night and last night of Phoenix vacation. Nice location, near enough to airport, but not in an isolated location. Good airport shuttle service. In a nice area, easy to get in and out of hotel and around Phoenix by car. Pool area is very nice at night, with little white overhead lights and a big fire in a large fireplace. Room was clean and comfortable.
May 17, 2014
Rated 1 out of 5 by jackmagic1 Don't stay here!!
There are plenty of hotels right next door that will offer FREE refrigerators and microwaves. I was denied even being able to pay for a fridge due to lack of inventory. Paid $120 night where my smart friends enjoyed a fridge, and microwave for half the price. Should you visit the restaurant, I hope you will not have the terrible service we had. If you see a crowd, don't even bother. They only have so many plates... I'll leave it at that...
February 8, 2012
Rated 5 out of 5 by Ferg008 Hidden Gem
Due to its location the Phoenix Airport, Tempe, Sheraton may not have the high visibility of others in the area. I was pleasantly surprised when everything on site from food, beverage, room, and amenities exceeded levels that have been the norm at other properties
May 20, 2014
Rated 5 out of 5 by wolfeman Enjoyed Our Stay
We have been staying at the Sheraton Phoenix Airport every spring for the last several years and hope to continue this tradition. It has been an excellent location to stay while we watch baseball. The staff works hard to care for our needs. Antonio in the the Fire + Spice Lounge provided exceptional service. Ester and Gloria in the club lounge worked very hard and were a joy to be around. I visited with the Chef "John" I believe and enjoyed his input. The pool area really added to our enjoyment. This and much more makes the Sheraton Phoenix our hotel of choice when we visit Phoenix for baseball.
April 16, 2013
Rated 5 out of 5 by Jayjay Best Sheraton in Tempe
I chose this hotel for the club level so my husband and I could start the day with breakfast, be comfortable and stay connected to his work. We had some difficult family matters that brought us to town and at the last minute we had to make some reservation changes. Everyone was accommodating and helpful. We had some late nights before we could have dinner together and found the Fire and Spice restaurant to be delicious and convenient. Alright, surprisingly delicious.
Parking wasn't a problem after we realized our room was close to the elevator and the back door. This location has great access to many parts of the valley by freeway or city streets, This is my go-to Sheraton in Tempe Arizona.
May 17, 2013
Rated 2 out of 5 by Pam32 This hotel is tired and need of a facelift
I stayed at this Sheraton a few years back and recall being impressed with the level of service received, and the overall cleanliness and maintenance of the hotel. This visit was completely different. I am a Gold SPG member and was not given a room on the preferred floor. I was less than thrilled and asked for a better room. I was given a room on the "Club Level" which included a few more amenities but the room was still tired and dingy. The upside is that the room was quiet. I will be traveling to Phoenix an average of once/month, and I will not return to this Starwood property.
February 12, 2014
Rated 3 out of 5 by asklasifhasduihasfdi 3 star room at a 4 star price
This motel is adequate. Not bad, not great, but adequate. I would consider it to be closer to a $59 - $79 rate motel rather than the $119 - $139 rate that it is.
The beds are "double" not queen,.... double. A little cramped for a married couple.
It was clean, I thought it was very quiet. the shower had a touch of mildew (unusual for Arizona)
No complementary breakfast. There was a buffet for a price.
I attended a conference, and they ran out of the food served, (twice)
April 28, 2014
Rated 3 out of 5 by Guest20135 Hotel is nice, but staffing needs development
Overall, the hotel was clean. I was frustrated that a refrigerator and microwave cost extra each day to have in room as these are normally basic amenities in hotels these days. I also had significant housekeeping issues during my stay. My room was left untouched more than once, despite calling before 8am and specifically requesting that the room be cleaned one day. Also had trouble having toiletry/towels replaced. The Fire & Spice restaurant wait staff was awful. Food was usually late, some orders were messed up, beverages couldn't be refilled without a significant wait, servers would disappear. That being said, Kyle provided top level service and I would highly recommend dining during his shifts.
November 11, 2013
Rated 4 out of 5 by chilielover7 This hotel works surprisingly well
Upon arriving at this hotel I must admit my first impression was disappointing - the hotel is older and the room decor and furnishing reflects this. But there are many redeeming features - the Fire + Spice Bar and Grill serves EXCELLENT food; the pool area is very comfortable and provides both shade and sun; the location of the Hotel is close to the airport with shuttle service provided; the Starwood Lounge on the 4th floor is comfortable providing good food and service; and the staff in the hotel are bar are very accommodating and friendly. Overall the stay proved to be very comfortable.
October 20, 2012
Rated 2 out of 5 by Hhm12 Needs attention
Walked into 2 moldy smelly rooms. Had to get reassigned rooms. Still mildly smelly room I accepted since it was very late and I had to wake up early. Rugs in ll 3 rooms were totally awful. The shower head in the room I stayed had black moldy things on It. I asked them to bleach it out after my shower the next morning. Upon checkin I was told that I have to call a 800 number everyday so hat the ISP could ask mr questions about my computer to activate my connection. and was then given a wrong number (honest mistake) but imagine my frustration after the room debacle. Everything about his hotel was very " unmaintained". SPG please inspect this hotel and clean up this one. It is a shame on your brand.
January 27, 2013
Rated 5 out of 5 by ptprism My Wife Loves This Place!
...and believe me, she's really picky about hotels. But the first time we stayed here--about six months ago--she said, "You know, I REALLY like this hotel." That unsolicited remark came as a complete surprise to me, since she usually only talks about the negatives of where we stay. Anyway, when another trip to Phoenix came up, I decided to book it again. And made my wife very happy. She liked it even better this time. She likes the staff, the rooms, the cleanliness, the restaurant, the location. She likes it all. And, as they say, "If momma is happy, then everybody is happy!"
February 4, 2014
Rated 4 out of 5 by JustTeresa Changing Gold Member benefits
I choose to stay at this property mainly because I am a Starwood Gold Member. One of the benefits has been free upgrades which include the Club Lounge. This was my 3rd stay at this property. I was told at checkin that the upgrade to the Club Lounge was no longer free. When I questioned them I was told their manager said they were losing a lot of money by offering the upgrade to Club Lounge for free. I challenged the benefits of being a Gold Member. He said he could give it to me, this one time. I enjoyed the stay however may not choose this property again due to the loss of benefits.
August 5, 2012
Rated 2 out of 5 by mjpeak Hotel has potential, but needs to be updated
As a frequent traveller, I usually get a sense of a hotel fairly immediately after walking through the doors. First they sent me twice to a room where my key wouldn't work, then I figured out it was because someone was already booked into that room! Back at the desk they informed me they would upgrade me to a King room due to my trouble...which would have been great except I had inquired about a King room upon my arrival and was informed all the King rooms were booked. Carpets were old and dirty, hotel needs a renovation.
Onsite restaurant was very good.
February 28, 2014
Rated 2 out of 5 by Ericwb May have been a bad week but...
I am normally very pleased with my Starwood hotel experiences. This visit did not meet expectations. Several things that could have been better: 1) Upon arrival I was given a room with two double beds when the request at the counter was for a King. 2) The television had to be fixed two times during my stay because the signal was not correctly coming through. 3) On day three of five the coffee maker stopped working. 4) The elevator was broken all week. I was on the third floor and made do fine but I could see that other guest were frustrated.
Good points... The gym was decent, and the pool was pleasant.
Things happen and these items individually are minor in nature.... Combined though it was disappointing.
March 30, 2013
Rated 1 out of 5 by Shannon99 Poor Customer Service and Follow Thru
We checked in and our reservation for the correct beds was wrong. The gentlemen that checked us in basically had a take it or leave it attitude. When we got in our rooms there was gum on the floor stuck in the carpet. My other co-workers room there was a kleenex stuffed in the peep hole and you could tell both bathrooms hadn't been cleaned entirely. We had arranged for a shuttle as this hotel was featured in our training manual. They were not happy they had to take us. We will not be staying at this hotel ever and have contacted our training center to not feature this hotel.
March 11, 2013
Rated 3 out of 5 by Robbie52 Nice Airport Property but can be noisy
This Sheraton is an old property renovated fairly recently. Nice lounge/bar restaurant area and a very nice Club Lounge for members with status.
The staff at this property are quite friendly and professional.
While the room itself is comfortable and nicely appointed, the bathroom is small and the shower a bit difficult to navigate. But terrific water pressure and great hot water, so kudos here!
However, I did not get a restful night’s sleep as the hotel has old style (outdoor) AC units that are quite loud, I was woken up several times throughout the night as the AC came on periodically. I don’t come to Phoenix often - about once or twice a year - and I always seem to forget about this aspect of the property. I am a light sleeper so perhaps you may not be impacted by this noise. But you can always bring earplugs and you should be fine!
April 17, 2014
Rated 3 out of 5 by hv12 A little disappointed
We were a little disappointed in this Sheraton in that it was pretty worn looking. Carpets quite stained-tiles cracked in the bathroom and the overall cleanliness was not that good. The location was pretty convenient in that it was easy on and off the expressway but not many places close by such as places to eat, drug stores, etc. You had to get in the car and drive 2-3 miles. The staff was very nice-just not enough of them. Once I had to call the front desk 3 times to get anyone to answer. The in house rest.'s were pretty good and the outdoor fireplace was great.
February 28, 2012
Rated 3 out of 5 by denny83 Food below par/ Wrong room charges
I ordered room service.. First, there was not a room service menu in the room. Second, once I found a restaurant menu in the hallway, the food that arrived was nothing like what was described and barely edible.
When I asked about it, the comment was, we're changing our menu.
Second, when I received my bill under the door in the morning, it had a charge that wasn't mine. When I checked out and indicated this.. instead of just dealing with it, I waited as the staff person went back to find the receipts and look through them. I have never had this at another hotel.
August 8, 2013
Rated 4 out of 5 by BusinessClient Near Arizona Sky Harbor and reliable
The hotel was close to Sky Harbor and had very comfortable amenities. The staff was great at checking with us by the pool to refresh our water. The menu had some nice South Western items.
May 7, 2014
Rated 4 out of 5 by Pinolillo Great location and good hotel
The hotel location (close to the sky harbor international airport) is ideal. My room was very comfortable. Fitness center was great.
My only issue with the hotel was with their restaurant, I ordered navajo duck tacos, and my food was cold, so I told the waiter, he took my food away, so they could re-do my order, but same story, food was cold (corroborated by the waiter). So I ordered something else. The waiter took 20% off the bill, which it was a nice gesture after waiting for a long time waiting for a long time while my colleagues ate their dinner.
February 15, 2013
Rated 4 out of 5 by TravelLots Second Stay
Our first stay was in February, 2013 and I preferred that interior room on the 4th floor over our recent stay on the 3rd floor exterior side of the building. When I made the reservation I requested a room on the quiet side of the building away from the road noise. It wasn't available when we checked in and our room's carpet was very soiled, didn't like that at all and was told later that evening the hotel was waiting for a less busy time to start a renovation on everything, beginning with the carpets. Will return as we like the staff and conveniences offered when we go out of town, park the car and ride a shuttle bus to the airport. The food in the restaurant was excellent with very good service. All hotel staff members very helpful and pleasant.
March 15, 2013
Rated 2 out of 5 by TG2013 Horrible rooms!
The lobby and bar area were beautiful! The rooms, however, were TERRIBLE! They look NOTHING like the pictures presented here. I was supposedly on the "club level", but the rooms were terribly run down. My windows had so much condensation there were puddles of water everywhere and the entire lining of the windows were full of mold! The curtains also had mold everywhere! The bathroom had moldy caulk and the tub was very dirty. There was dust all along the baseboards...NOT CLEAN AT ALL! Even the coffee creamer was curdled!
I saw staff members shoveling food into their faces after a business meeting had ended...not on a plate...hand over fist out of the serving trays~ I would NEVER recommend this place to anyone. EVER!
VERY disappointing for a Sheraton.
February 27, 2013