Rated 5 out of 5 by mksd The staff went above and beyond
I traveled to Dallas with 2 business associates for a conference being held at the convention center downtown. The king suite was great and the executive lounge was fully stocked and provided a wonderful breakfast each morning.
The front desk and shuttle staff were outstanding!! It's because of them we will return again and again. William, Jeremy, Donte, Thomas, and Anthony delivered World Class service throughout our entire stay.
July 21, 2014
Rated 4 out of 5 by Zoo16 hotel features
Hotel was fine. Pool and workout a plus.
July 28, 2014
Rated 3 out of 5 by Kip032 This hotel was not restful or clean
My linens were never changed (there was a group of holes in the sheets to mark this) the entire 4 days (3 nights) I stayed! The traffic is horrible from the highway and kept me up all night!!! The concierge room attendant was unavailable because he was smoking? On the deck outside the concierge room. It was blowing back into the room for all to enjoy.
I have been in 4 hotels in 4 weeks and this was horrible.
July 21, 2014
Rated 3 out of 5 by djtx Older & average at best
this is an obviously older facility, as signs of wear evident at elevator,doors, sinks, tubs.. check-in was fast & friendly. given club floor which is ok... like the choc milk but coffee machine was not functioning. the sofa bed was in bad shape, sunk in the middle, made it very hard to sleep. the main bed my mom was in was nice with soft pillows. overall ok probably will look for newer
July 22, 2014
Rated 2 out of 5 by Chuck65 Not a Good Experience This time
I've stayed at this hotel many times over the last 10 year or so, and the experience has typically been what I would expect. However, my latest stay was not very good. I booked 4 rooms for 3 nights for 3 of my employees and myself. Check-in was fine, and the next day was as well, but after the 2nd night, none of my 4 rooms had been cleaned. @ of my employees called to get housekeeping to the room, and were promised a quick response. They left for dinner and came back a few hours later, and neither of the rooms were cleaned. They called again and it still took over an hour to get someone to the room. Considering that these were all club level rooms, we should be able to expect more from Sheraton.
June 30, 2014
Rated 4 out of 5 by AZtraveller Happy Customer
The hotel was very clean and nice. I would definitely recommend to others looking for a place to stay.
July 26, 2014
Rated 1 out of 5 by Chuck84 Worst Experience At A Starwood Property
My stay at the Sheraton Suites Dallas was by far the worst stay I have ever experienced at a Starwood property. Upon entering the property, I was underwhelmed by the aesthetics of the hotel. At check in, I was given an incorrect room assignment. At 8:15 am I was awaken by housekeeping entering my room for no apparent reason. Finally, a water leak in my room destroyed my computer bag, computer, and client files. Now I am in a battle with management to remedy the situation. Starwood properties are fantastic hotels, just not this one.
July 7, 2014
Rated 5 out of 5 by Nuttytraveler Suite hotel
Was nice having a separate sleeping and sitting/working area. The hotel is a little worn but very clean. Deborah at check-in was fabulous! Very welcoming and was genuine - not fake/forced.
July 21, 2014
Rated 5 out of 5 by Jules50 Excellent Customer Service
I stay at this particular hotel 2-3 times a year and have always experienced the best in customer service. From front desk to housekeeping to room service, the staff is amazing. They always have a smile! The hotel is in an excellent location if you are doing various activities throughout the Metroplex and I always feel safe when staying here. I will continue to stay at the Sheraton as I know I will not be disappointed.
October 16, 2013
Rated 5 out of 5 by Nancy65 I LOVE this hotel and it's always my home when I'm working in Dallas
This is the BEST hotel I've every stayed at in Dallas. I'm there frequently for work at the Dallas Market Center and it's conveniently located within a 5 minute walk from the hotel. Edin and Allan are great! They always remember me and greet me by name when I walk in the door and both go out of their way to make me feel welcome and comfortable! I love the updated menu and this hotel is clean and inviting.
September 20, 2013
Rated 3 out of 5 by Sandi44 Disappointed
I had high expectations, after all this was Sheraton! However, we were disappointed with the size of the room, only 6" between the foot of the bed and the closet, had to open doors and turn sideways to get to the right side of the bed. (We are not large people). Shower pull broken, towels were not replenished (left w/1 bath & 1 hand, no mat, no washcloths). The refrigerator was not cooling and the a/c was intermittent. The front desk was a good experience, nice and knowledgeable. I wish this could be better but I think you want the truth. Thank you.
June 30, 2014
Rated 1 out of 5 by GJBESQ Horrible Service from Staff and Management
I have stayed at this property twice within the last 12 months and will not book myself or my staff at this property again. I have had experiences of my room not being cleaned until after 7:00 PM and told by the management that this is normal course of hotel operations. Management promised points for inconvenience and points were never rendered. Restaurant is never staffed.
October 21, 2011
Rated 5 out of 5 by JustinT The Staff
When you stay at a Sheraton Suites you know the basics of what you'll be receiving. But the staff can make a stay memorable. The staff at this property was one of the finest this SPG Gold Member has experienced. Special notice to Edin at the FD, who supersedes his duties consistently.
October 16, 2013
Rated 5 out of 5 by Mariah Professional & Courteous Staff
This was our second visit to this location for an annual convention we attend, and I've already booked next year's stay there, as well. The staff at this hotel is exemplary. The front desk personnel greet you each time you pass by, the wait staff in the restaurant is always pleasant and friendly, even the parking valet manages a smile and greeting in the 90 degree heat. The hotel in general is extremely clean, as are the rooms. Although it is close to I-35, there is no discernible freeway noise heard once you step inside. The rooms are quiet and relaxing, and the beds are very comfortable. Returning to this hotel each evening after attending a hectic, over-crowded convention, is such a joy!
June 10, 2014
Rated 5 out of 5 by Toyman Nice property and location
We have booked several rooms at this location the past four years. The only comment is that the layout of our rooms makes it difficult to open the closet doors and the door between the living and sleeping areas. Makes getting ready in the morning a little tricky.
October 4, 2013
Rated 5 out of 5 by wooldog Good staff
Anthony (front desk) should be commended-excellent people skills and extremely helpful.
July 17, 2014
Rated 5 out of 5 by tlmc312 Great Hotel!
The staff was extremely friendly! We called for an early check-in, and were told we could check-in any time morning! That was really helpful for us, as we had a long day ahead of us, and it was nice to be able to go back to the hotel and just go up to rest. We really enjoyed our stay!
July 14, 2014
Rated 5 out of 5 by Rolandontheriver Excellent hotel and staff
Stayed Dec. 23 - 26, 2012
Room was great, food was excellent - nice central location - front desk staff extremely helpful and pleasant
Bill the shuttle driver - above and beyond - made our stay a top notch experience!
Thank you to all!
January 7, 2013
Rated 5 out of 5 by jcesl2 Great experience
Everyone that works at this hotel is incredibly friendly and helpful. Especially Matt at the front desk, who went out of his way to assist me and make me feel at home.
Rooms are large, SPG recognition is good, hotel is clean and new.
August 22, 2012
Rated 5 out of 5 by mouton wexcellent facility.
I was very favorably impressed. The facilitie and service were excellent and the breakfast first rate right down to the terrific coffee. Best of all, it was about the best hotel value I have ever seen. Kudos.
October 7, 2013
Rated 4 out of 5 by Bishop64 Recommendations
You should alert potential guests that you charge for parking. That not inconsiderable expense was not included in the room rate.
Also, the buffet breakfast is quite expensive. I chose to eat elsewhere after the first morning because it saved me money.
July 14, 2014
Rated 5 out of 5 by GinaD Very nice, clean!!!
I've stayed in other hotels in the area and this is the nicest by far. Great, helpful staff, EXCELLENT food, very clean rooms!!! I am a seasoned traveler and I promise you will LOVE this hotel!!!
January 27, 2013
Rated 5 out of 5 by JazzeeJewel1 JAZZEE JEWELS FROM OKC
Great stay! The rooms were a little small but overall very good. Beds are regular size and not queen. There is a refrigerator and microwave. There is an indoor and outdoor pool plus a jacuzzi!
August 26, 2013
Rated 2 out of 5 by IN123 Still needs some work
The hotel was renovated, yet still needs some work on internal items.
Shower wouldn't drain
Shower exhaust fan did not work
Beds were so so
Pricing was okay
Breakfast was good
July 15, 2014
Rated 5 out of 5 by esl2010 great stay
Check in was fast yet efficient. Catherine was very helpful and friendly. The bed was comfortable and the view was amazing! I will differently come back I loved the last check out.
July 19, 2012
Rated 2 out of 5 by AMart Was not taken care of
After a long day of delayed flights I arrived early in the morning after my expected check-in. I was told that I would be charged for the previous night for missing my original check-in because they had to hold my room. I was told the room that I had reserved was no longer available, and was down-graded.
At that point I was given a room key and walked in on already occupied room. After apologizing to the person I just walked in on, I went back and got a new room key. Despite booking a single king bed (and paying a good amount for it) I was giving a double full room. The food was lackluster, and the bar staff didn't seem to know anything about the local beers that were "featured" except that I probably shouldn't order one because they are foamy.
I will not stay at this hotel again.
June 30, 2014
Rated 5 out of 5 by kaTkOoT Excellent hotel
The front disk very very helpful, Thay looked after our comfortable all the time. The suite rooms is excellent. Thank you for the hotal staff & the management.
September 30, 2013
Rated 5 out of 5 by Tara716 Dallas-Fun-Wkend-Getaway
We are from OKC and we always have a great time in Dallas and our stay here at the Sheraton Suites Dallas Market Center. Great service, great price & great time!
August 27, 2013
Rated 2 out of 5 by schnarf78 Poor Quality
Almost everything in the room was broken (and did not get fixed during my stay). The cleaning staff was inconsistent (some things would be replaced on some days).
November 3, 2011
Rated 5 out of 5 by Dgesther Great Hotel with all amenities
Great service and overall friendly staff will stay there again and recommend to friends and business partners.
October 1, 2013