Rated 1 out of 5 by Meichen No dim sum breakfast
The only reason we stayed here is because we were told over the phone that dim sum would be included in our stay. The next morning we went to get breakfast there were no dim sum. We went to the front desk and they were not friendly and denied saying dim sum was included in the breakfast. We will not be staying here in the future.
July 20, 2014
Rated 5 out of 5 by Suzie03 Hotel is great location to NYC
My family just returned from a 3 day trip to NYC and the Sheraton was the perfect hotel. We are gold members and were upgraded to the Club Level, which was perfect for an evening snack and one night even provided our dinner. The women taking care of the Club lounge were amazing and attending to our needs and were friendly as well. I read the comments about the small size of the lounge but it was perfect for our family of 5 and each night there were one or two other individuals; perfect to get out of the room. The front desk staff were friendly as well and met all our needs at check in and out. Unfortunately my children really missed not having a pool; it would have been perfect to have after spending all day in the city. The main factor for picking the Sheraton besides being a Starwood hotel was the proximity to the subway station; perfect location and the express takes you to Times Square or Grand Central, highly recommend.
July 17, 2014
Rated 5 out of 5 by joe69 laguardia east hotel
this hotel had great front desk people
especially Hunee and Fanny.they are very friendly,attentive to your needs,and always there to assist you with any problems or questions you might have.
July 17, 2014
Rated 5 out of 5 by Johnandwife77 Best of all
Great hotel, excellent service. very safe
July 13, 2014
Rated 5 out of 5 by Johnandwife77 Fantastic treated us like Royality
Check in great...room wonderful, sheets were the very best. The loiunge was a super plus...Thank you
July 13, 2014
Rated 3 out of 5 by 52chuck very disappointing WIFI connectivity
had lots of work to get done, and from my room could not get good WIFI connectivity... had to sit in chair right at the room door to only get '1 bar' of signal... would not stay connected and as a result took hours to get the job done... very poor if you are traveling on business and expect to do any work.
July 10, 2014
Rated 3 out of 5 by Elaine46 Overall this hotel was good.
Got exceptional customer service experience with your morning Front Desk Staff. However, the afternoon/evening Front Desk Staff (one in particular) was defensive, rude and NO sense of humor!!! Very disappointing!!! I just wanted to make change for a $100 bill. Instead of directing me to his other peer because he did not have the change. He started being defensive and showing me why he did not have the change! Very sad customrer baggering!!!
July 9, 2014
Rated 4 out of 5 by Elaine46 This hotel is well-situated in Flushing.
The daytime Front Desk representative addressed me by name after my check-in.
July 8, 2014
Rated 5 out of 5 by Nadine67 Great Service
The hotel promptly picked up us at the airport. Check in was immediate even though we were asking for an early check in. Front desk recognized my Gold status with SPG. We were given access to the lounge. I would stay at this hotel on future visits to NYC.
July 3, 2014
Rated 5 out of 5 by 24KKKKK Nice location nice service
VERY GOOD LOCATION, CONVENIENT TO LGA AIRPORT AND CHINESE FOOD. STAFFS WERE NICE.
July 2, 2014
Rated 5 out of 5 by Barb18 Shuttle
Special thanks to desk staff for arranging shuttle pick up at La Guardia on our arrival date. We had just arrived at JFK after 12 hour flight and shuttle to La Guardia. The prompt service made our stay very special and at a perfect time...KUDOS
July 1, 2014
Rated 5 out of 5 by WVStafford Excellent New York Hotel
We stayed here for a week during training. The experience was terrific beginning at check in and continued throughout our entire stay. The staff was courteous, the room clean and comfortable, the club lounge was well stocked and the breakfast fruit was fresh and delecious.
The subway station was right on the corner so travel into the city was easy. The local food was delecious and inexpensive.
June 23, 2014
Rated 3 out of 5 by arwebster Hotel is Fine, Stay away from Restaurant
Stayed at the hotel overnight as my flight back home was cancelled. I was happy to have a quality hotel available, as hotels were booking up quickly due to flight cancellations.
While in the restaurant a staff member was taking food out of the kitchen for room service. She dropped the cover off the plate onto the floor. The staff member picked the cover off the floor and was taking the cover back to the kitchen, when the manager - who was standing nearby and saw everything - told her to put the cover back on the plate. If that is what happens in front of customers, I hate to see what is going on in the kitchen.
The hotel was fine otherwise.
June 23, 2014
Rated 5 out of 5 by ClareJune First Stay
Wow! Wow! Wow! What a hotel. It was peaceful, calming, beautiful. The Executive Club actually had a menu with linguini, meatballs, cucumber sandwiches, etc. I was blown away. The staff on point. It was excellent....just wish my stay had been for several nights, rather than the 1 night stay; no issues with transportation back to the airport. I am beliver again.
June 23, 2014
Rated 5 out of 5 by RK25 Great Expectations Were Met
The only things detracting from the experience was that the sound on the Tvcut out periodically while watching movies especially while watching Sabotage.
June 21, 2014
Rated 5 out of 5 by MCORSW We Always Come Back!
This is our favorite hotel in NYC. All the staff, from van drivers, bell men, front desk, housekeeping to Club hostesses are excellent. A great gym as well, and very convenient access to the subway.
June 20, 2014
Rated 5 out of 5 by HatMan41 Convenient, Quality, Interesting
The shuttle from and to LaGuardia airport was prompt and convenient. The hotel's location is in a predominantly Chinese neighborhood in Flushing, NY was interesting. It is close to a subway station that will get you into Manhattan easily.
June 20, 2014
Rated 3 out of 5 by ll111111 june
i have a few complaints which go a long way.
The elevator has been out for 2 weeks now. Im shocked in such a busy hotel that is not a priority. I had to walk from the 15th floor down to the car because it just took way to long and if it did come upit was over crowded.
The next complaint is the lack of air escecially in the lounge on the 16th floor. it was constantly hot and humid up there from morning tto evening
the onlly reason i continued to return is to meet the platinum challange with spg.
June 20, 2014
Rated 5 out of 5 by ry27 Great Service
Great hotel, very kind staff, upgraded based on status. Not in the greatest part of town, but never felt unsafe. Has a cool Asian flavor. Better than usual club lounge.
June 17, 2014
Rated 5 out of 5 by kirsten63 lovely hotel
Our flight was unexpectedly cancelled, so we stayed at the Sheraton La Guardia hotel in Flushing. We were surprised that it was in Chinatown, but this added to the experience. The food was delicious, the front desk staff warm and helpful to stressed travelers, and the the room was inviting and comfortable and had a superb view of the city. The shuttle was clean and the driver helpful and friendly. I highly recommend this hotel to anyone travelling through LaGuardia!
June 17, 2014
Rated 4 out of 5 by JohnG01 Oops.. Not great this time
I stay at this hotel on a regular basis and usually my stay here is excellent. Not this time though. The room was clearly not up t par with what I have come to expect. It was next to the elevator and noisy and it was a douible bed room not a King. I paid the rate, as usual, for the club floor but should have saved the money and taken a room at a lower level with a King bed and away from the elevator.
June 10, 2014
Rated 4 out of 5 by Tm1000 Lounge
Great location to Laquadia airport
June 5, 2014
Rated 5 out of 5 by Wally55 Staff very friendly, but also very efficient.
Always recognized as a return guest. Staffs at garage , front desk, club room and housekeeping are very friendly and efficient. Excellent access to various highways and subways.
June 4, 2014
Rated 5 out of 5 by Design13 Always a pleasure to stay
I stay at this hotel often for work and right from the first stay the staff makes you feel important. The atmosphere is wonderful.
June 1, 2014
Rated 5 out of 5 by Nadine67 Great Experience
The staff of the hotel went out of the way to make one comfortable. They gave us access to the club lounge and a full breakfast. The lounge itself was under renovation, but an area was opened in the bar area. The hotel is located in an Asian area of the city with lots of local restaurants. It is half block from subway which goes straight to Times Square. There is a free shuttle from LaGuardia. The staff arranged a car service to take us to mid town where we had booked another hotel for a couple of extra nights. Room was immaculate and bed very comfortable.
May 28, 2014
Rated 1 out of 5 by Muhammad Poor hotel
Very poor property in a poor place.
No laundry service during weekend!! Had to figure this out after half an hours of calls to every one in this hotel.
I felt Most if the people have attitude toward dealing with customers!! Weird .
The parking is so expensive and so bad in terms of service quality and staff attitude and also they bad way they treat the cars while driving it in!!
This property is not up to the SPG level by any mean.
The inly positive thing a found so far was the Salmon fish I ordered through room service.
May 19, 2014
Rated 1 out of 5 by Recruiter4 Worst hotel experience of my life!
Last night I ordered a kid's chicken finger meal from room service. I took my first bite and noticed it was gooey. I split the chicken in two and the entire middle was raw. It literally looked like the cook dip it in grease long enough to brown the flour.
After throwing that up, I took a picture of the raw meat and called the front desk to tell them about the food and request the plate would be removed. Someone was sent to remove the raw food and brought up a free desert, which I couldn't eat. The staff said the would inform the manager first thing in the morning. It states in their own menu that "consuming raw or undercooked meats, poultry, seafood, shellfish, eggs or unpasteurized milk may increase you risk of foodborne illness." You would think there would be more attention to this matter, but that was not the case. I waited and when I didn't hear from management, I called SPG directly.
When I finally spoke to the front desk manager, she acknowledged her staff did not inform her of the situation, for which she apologized. I figure though that at this point I would be offered a couple of points and dismissed without any serious investigation of this matter. I order a kids plate and don't want to imagine if my daughter was with me and drown her fingers in ranch dressing like she normally does. What then? To add to the insult, when I informed the manager that I had sought counsel and advise, she told me that I would have to speak to the general manager after he came back from vacation. NEXT WEEK! Given the communication I've experienced, I doubt very seriously any more thought will be given to my situation.
I made it clear I only wanted to be informed so I can protect myself and didn't want this to escalate as long as I felt the hotel and SPG took this matter seriously. Obviously that is not the case since they believe serving a customer raw chicken can be resolved with an apology, a few points, and a desert. Take caution before staying at this location and even more if you decide to eat here.
May 14, 2014
Rated 5 out of 5 by Cookie66 Staff particularly cordial
Although I only stayed one night and encountered no difficulties whatsoever, I found the staff to be particularly cordial and helpful. Each one, to include the wonderful men in the valet garage, made me feel comfortable and welcome. The front desk staff were also most attentive.
May 12, 2014
Rated 5 out of 5 by Smurf14 Great Service
Sheraton LGA did great job with Excellent services.
May 12, 2014
Rated 5 out of 5 by sidney64 50th High School Class Reunion
My wife and I had a wonderful time staying at your hotel and while there we enjoyed my Francis Lewis 50th High School Reunion which was a lot of fun.
May 5, 2014