Rated 5 out of 5 by Kellie9999 This hotel has so much to offer
I stayed at this hotel for business; upon my arrival I was greeted immediately. My check in was fast and the staff was very polite and helpful. On my way to the room the porter explained the layout of the hotel dining times etc. My suite was very comfortable a little out dated but still very comfortable. I have several trips coming up next year and plan to stay at the Four Points Sheraton in Anaheim again.
December 11, 2011
Rated 4 out of 5 by fan2pluto staff is marvelous!!!!
Rooms are huge and the staff is amazing.
Guest services mgr David is very helpful prior to our arrivals. The conceirge staff are all wonderful!! Paval, Freddy, Raphael, Bill, Johnny always treat us like family and great us with hugs everytime we arrive.
Only complaint is Van without air conditioning when it is hot was no fun. PLEASE get the GM to fix it.
March 5, 2012
Rated 5 out of 5 by ruthmore better than expected
Took family of six for a Disneyland vacation and this was the only hotel that offered connecting rooms that would accommodate three adults and three little children. We were told the hotel was old and needed upgrading but we found it to be very nice. We usually stay in 5 star accommodation but this was very acceptable. Would definitely recommend this hotel to anyone.
May 2, 2014
Rated 2 out of 5 by Rainier Outdated
The staff is friendly but the hotel is old and tired. Plus, I was charged 3x $9.95/day for three internet devices even though the terms specifically state the charge is for one or more devices.
August 1, 2014
Rated 4 out of 5 by TexasMojo1 Beautiful grounds!
This Sheraton is definitely one of the best! It has beautiful grounds--landscaping is just gorgeous! The lobby area is ultra nice, and the staff was very friendly and helpful. There is just one drawback to such a wonderful place to stay: the laundry facilities leave a lot to be desired. It is located by the pool, is not enclosed (only has lattice work on two sides with third side coming off the pool house) and has only three washers and four dryers. While this was a bit of a disappointment, I would not let it keep me from staying there again.
August 12, 2013
Rated 5 out of 5 by andyman2 great staff
great service 100 percent satisfied
August 1, 2014
Rated 5 out of 5 by Satori May 25-28 Stay
At first we were disappointed not to get the usual Turret Suite location but realized that rooms 1159 and 1161 are completely isolated and rather quiet. Will consider those rooms for next time. The club room was great for food and beverage but some confusion over it being complimentary per the manager and then charged full price upon check-out. The pool was nice as we hadn't used it before - a little shy on service but not a far walk to get food or drink. The deli was exceptional and shuttle service spot on! Staff were polite, friendly, hard workers and deserve recognition by the management. Thank them for making our stay so pleasant.
May 29, 2014
Rated 1 out of 5 by Hardin11 Absolutely no consideration on the part of the manager
This was a family reunion. I paid for another night at the other Sheraton the same weekend and am paying for my other family members who are at this hotel for 3 nights. I am a Life time gold member and a Platinum member. My husband is ill and I called to ask if I could cancel. Spoke to the manager and he did not care and said I had to pay in full. I have canceled with other SPG hotels on rare occasion. They have always shown consideration because of the level of loyalty I have shown to SPG. I feel very angry and frustrated. Take it for what you will....by the way, this hotel is dated and need renovation.
November 4, 2012
Rated 2 out of 5 by nette58 needs some better maintence
The first room we were sent to smelled real musty and the halls smelled, ceiling panels were missing in hallway. Carpet was dirty and dated. The second room had really hard beds, kids making noise untill 3:30 A.M. Carpet was dirty, windows dirty, carpet wasnt vacumed well still had stuff from previous guest. Toilet had pee and dirt around back ( i have pictures of this ) and shower kept going hot and cold but never really stayed to hot. We didnt get a good nights sleep and there were 4 of us, the sheets are also very ruff not soft at all.
The grounds are very pretty and otherwise it is a great looking hotel they just need to keep up some stuff in rooms better.
May 19, 2013
Rated 5 out of 5 by SHofH Great location, close, yet quiet
This hotel is on the north side (backside) of Disneyland. We have stayed here twice & enjoyed the low-key, quiet atmosphere of this hotel. Complimentary shuttle service to/from Disneyland Resort Area; driver was friendly & informative, just ask. Meals in the dining room were very good. Excellent service & food. When comparing the same food items, to other places nearby, this restaurants food & service staff were much better, priced similar & we truly enjoyed all the meals we ate here. Room was clean, comfortable & we slept well. Loved watching & hearing the Disneyland fireworks from the hotel! We would stay here again.
February 4, 2014
Rated 5 out of 5 by HG123 Always Exceeds Expectations
Hotel staff are amazing and so customer service focused. The facilities are lovely and well kept. Best place to stay anywhere, hands down.
September 2, 2013
Rated 4 out of 5 by rey7 Great location near Disneyland
Overall great hotel.
Excellent shuttle service and very friendly staff.
Only concern for us girls hall windows have no screens and with windows open walking thru a bug covered hall way to our room,Spider also in our room to greet us.
Near freeway to access shopping and restaurants but must have car.
July 29, 2014
Rated 5 out of 5 by Vicki62 Exceeded my expectations
This was our first stay. We have stayed at the Disney Resorts many times, but didn't want to spend the money this time. The lobby is very nice, the courtyard is beautiful. We had the koi pond outside our back door, which is a nice feature. We needed the help of a maintenance engineer for a minor problem with the back door. He fixed the problem quickly and joked and teased with us. The staff were all exceptionally friendly. I went with my two adult daughters and would definitely recommend this hotel.
May 21, 2012
Rated 5 out of 5 by Salpan A Great Disneyland Stay
My husband and I stay at this hotel often and cannot say enough about the attentive staff in all areas from the front desk to the shuttle drivers. They are warm, friendly and very willing to help in any way. The rooms are clean, roomy and the bedding is heavenly. It's a great location, a 5 minute shuttle ride to Disneyland and convenient to come back on the frequently run shuttles to take a dip in the pool or a nap when it gets hot and crowded at the Park.
Anaheim has some really great restaurants, but if you want to stay in the hotel, the Burger and the Asian Chicken Salad are our favorites, but all the Sheraton Anaheim's food is great. They even have a little deli inside the hotel for snacks and sandwiches. If you are going to Disneyland and want good value for a reasonable amount, this is your place!
February 9, 2012
Rated 2 out of 5 by michellen Not Happy
We always stay at Starwood Properties and this time I was not happy. When I booked my reservation I asked for a suite however when I arrived not only did they not have a suite I was then charged for a roll away.
I was aslo not happy that I had to pay for parking. At this been disclosed when making the reservation it would have been ok.
I realize that there was a big race and that is why we where there but the staff was not at all accomidating to our needs and very rude..
September 5, 2012
Rated 2 out of 5 by Tiggerking1 Needs renovation-
Disappointed with overall hotel conditions. Carpets were dirty and needed cleaning. Rooms and furniture are older and need replacing, Split levels between floor 2 and three made it difficult for carrying luggage up and down after exiting the elevator. Staff was friendly.
July 28, 2014
Rated 5 out of 5 Fantastic Experience
Everything about this hotel is impressive & the staff makes it that way. Every single employee I saw had a smile, a welcome greeting & asked if they could be of any assistance. Everyone appeared to love their job & their pride in the property shows. I believe this comes from the "top" & filters throughout the organization. The property is well kept, service is impecable & the food/beverage fantastic. Shuttle drivers were especially friendly & entertaining.
March 19, 2013
Rated 2 out of 5 by Disneylandpassholdergrma The hotel is in need of upkeep
We have stayed at this hotel for years but we are ready to make a change. Anaheim was in a heat waveand tempertures reached 108 and 102 while we were there The room was not air conditioned when we arrived and it took all night to cool down which made it difficult to sleep The hallways were not air conditioned until Friday and the temperature was unbearable. A food tray at the next room was left there 24 hours and we had young children that had to avoid it in our party. The rooms were spacious but the carpet is in need of cleaning and the pillows were all big and uncomfortable. The shuttle to Disneyland is always a nice perk but one of the drivers seemed grumpy when in years past the drivers seemed quite pleasant. The pool was a welcome relieve but pool chairs and tables were in disrepair and the pool area was in need of cleaning.
September 18, 2012
Rated 5 out of 5 by happyaunt We had a great time!
Disneyland shuttles ran on time. After a really hard day at the park, my party of 12 relaxed, had cocktails while the children enjoyed the pool. Great location. Watched the fireworks. Better view than the parks. Package included a great breakfast buffet to start the day. Breakfast staff couldn't have been nicer.
July 27, 2014
Rated 1 out of 5 by disappointed99percent Poor image of Sheraton brand
The hotel staff could use additional training in hospitality and manners. For example when I called the front desk asking if the parking ticket I pulled was the correct procedure upon evening re-entry, they responded condescending - didn't you see the key card swipe? It's right next to it.
At the Garden Court Bistro there were two incidents. The first was the waiter pushing to order from the buffet instead of off the menu. Due to his lack of further waiting on us we figured he wanted us to order off the buffet so it would be less work for him bringing our food out. When we said we wanted 2 types of cereal for our son he said, I'll need to charge you twice. This is why you need to order off the buffet.
The second incident was waiting for someone to offer us water after some time waiting. Since our primary server was never around, I asked another server who said in a bothered voice, would you like some water now? She never said sorry.
When the bill came surprisingly our original server came very quickly to see how much tip I put in and cleared the check before any dishes. But prior to that he never checked on us after slamming down our food on the table since we did not order off the buffet.
The week before we stayed at the Sheraton Park down the street and enjoyed it. We will never again stay at the Sheraton Anaheim after this experience.
Having the Sheraton brand on this hotel is a disgrace.
July 29, 2014
Rated 2 out of 5 by Vicki99 Quickly losing its charm
The Sheraton Anaheim has been part of my family's Disneyland adventure for decades. I've recommended it countless times. However, the hotel's age and the obvious lack of interest by Starwood to adequately maintain the property's appearance is showing. I'm afraid we have spent our last night at this family favorite. Truly, I believe the owners are striving for a Category 1 rating.
June 29, 2014
Rated 5 out of 5 by DisneylandDog1 Another Great Stay...
Hi- I recently completed another stay with my dog at the Sheraton Anaheim. And like my previous stays at the hotel, it was great! I like your hotel so much that I recommended it to my friends, who also made reservations for 3 rooms for their Disneyland vacation. Needless to say they were also very pleased with the hotel.
It is also a bonus that the hotel is very dog friendly and we like the little extra touches such as the pet bed, pet bowls, doggie bags in the room. I also like the extra effort to accommodate us in a courtyard room with the "back" door to the courtyard.
I would like to make a special acknowledgement to the staff of the hotel. During all my stays there, the entire staff (front desk, housekeeping, shuttle drivers, room service, restaurant staff & bell service) have always been very nice and helpful. Other hotels should take lessons from this hotel!
December 7, 2013
Rated 2 out of 5 by Mommy67 Dirty bathroom and shower didn't drain
I took my daughter to Disneyland as a graduation from High School gift and was quite deflated when we viewed and then experienced our accommodations. Stains on bathroom floor, spiders in bathroom and guest room, stains on ceiling in bathroom, stained carpet,unsure if duvet cover changed with every guest as well as down blanket...gross. I felt a little more than embarrassed to use the accommodations provided.
August 12, 2012
Rated 5 out of 5 by Cris724 Great stay
Did not expect it to be as nice as it was. The shuttle to Disney is the best as well as the comfy bed, and pillows. The bath was stocked with plenty of towels. Great shower.
It was over the top better than other places we have stayed before at Disneyland
March 17, 2014
Rated 5 out of 5 by 5357Mari Hotel made my weekend pleasurable
I was celebrating my husband's 60th birthday and we had a wonderful weekend. Since he was labeled as a "Birthday Boy" every place he went, they noticed it and told him HAPPY BIRTHDAY! It was nice. Rooms clean, bed comfortable and facilities good. The only thing that was not OK, it was the hallways were very hot! It seem no air conditioner in the hallways. Besides that, all was good. Thanks
September 3, 2013
Rated 4 out of 5 by TerrySanDiego Great Location Away From Disney
Stayed here to visit mt niece you was at the convention center. I am giving this hotel a 4 star because of the outstanding customer service of Kris at the front desk, in fact he should train your other staff members. I booked via Expedia so was not expecting Starwood points but also odd at check out no one asked me how my stay was. The person that checked me out should be trained by Kris, he was awesome!The shuttle was great even though we did not go to Disneyland. Take the shuttle and you can also walk to Downtown Disney or the Anaheim Garden walk where ther are several great places to eat.
April 28, 2013
Rated 4 out of 5 by Deebow great location
this hotel is a great location to disney. Shuttle service is great. The staff is nice. Ate one day at the breakfast buffet. it was okay. Our room was a little dusty and the bathtub wasn't very clean, a little disappointed. I was charged for water in error, they took care of it when I checked out. I would recommend this location. Disney is down the way, easy walk.
March 19, 2012
Rated 2 out of 5 by Catherine Behind the times
The rooms are dated, but adequate and clean. The housekeeping service is aggressive with their attempts to turn rooms quickly given the guest demand. The front desk is courteous, but woefully inept with the WIFI or anything related to Sheraton "Linked" - I finally went down the street to the Sheraton Park and used their business services.
March 28, 2012
Rated 5 out of 5 by Warren1573 Great stay
The night staff was helpful and patient whe we arrive at 2:00am. The room was comfortable. The breakfast was very tasty as we had the buffet.
February 22, 2014
Rated 5 out of 5 by fan2pluto Another Great Stay
Absolutely love this hotel and do not stay anywhere else! Rooms are huge & the staff is awesome and treats us like family every time we visit. Shuttle to the park is a great perk & deli food is very good.
December 9, 2013