Rated 2 out of 5 by BusinessTravel1113 Room never got warm
Room never got warm. The heater is old and is under the windows (which are also old and freezing to the touch). If you want to close the blinds for privacy, you don't get any heat. One night the heat turned off automatically. When the heat was on, it was very weak.
To add, the beautiful church next door rings its bells every 30 mins throughout the night and can be heard through the old windows.
November 18, 2013
Rated 2 out of 5 by champie Service is marginal for this expensive hotel
Had a difficult time with the staff when I could not get cell phone reception the information desk was brisk and almost rude tried to explain never had this problem before ...but staff would not let me speak......also burger at "burger" restaurant was dry and overcooked waitress ignored us for 20 min when we sat down and we could see our food sitting under the heat lamps for a extended period of time
October 10, 2012
Rated 4 out of 5 by TriplePlatinum great workout, great stay
as a swimmer who stays in hotels for half of the year, i have *never* stayed at a hotel with such a great pool. the workout facility is also quite large (~10 treadmills...extrapolate from there) and never crowded. the staff is friendly and the rooms are comfortable. amazing view from the club lounge and super friendly staff as well. only issue is that i wish there were more power outlets in the room.
November 1, 2012
Rated 2 out of 5 by Darcy2013 Rooms are tired and need of renovation
While starwood properties are generally preferred, the faciliteis in downtown Toronto are tired and in need of renovations. I had to change rooms when I checked in as the mechancial heater was making significant noise. The second room was better but with wall paper loose on the walls and other items, it was evident that a makeover is required.
February 10, 2014
Rated 4 out of 5 by Kevin241 stayed before, will stay again
I have stayed at this hotel before and enjoy its cleanliness and central location. The staff have always been polite and friendly too.
My last visit was an anomaly. I was awoken at 2:30 am by someone knocking at my door, again at 5:30 am by someone knocking at my door and again at 9:30 am by the fire alarm going off due to an issue on the 34th floor.
Needless to say, it was a restless night.
November 25, 2013
Rated 5 out of 5 by BigMike99 Very Comfortable!!
I stayed for two nights March 1-3, 2013 while on my training course and found the Sheraton Centre Hotel very comfortable and relaxing after a long day. Room was clean and the bed was very comfortable for a good nights rest. Although the fire alarm was pull at 3am on March 2 breaking up that sleep. The only other problem was the hot tub, the water temperature is good but the water jets are very weak.
March 4, 2013
Rated 4 out of 5 by Jean10001 Well located, functional hotel
The hotel is well located near Eaton Centre. The rooms of comfortable and clean, although the hotel is huge and impersonal.
March 31, 2014
Rated 4 out of 5 by Sarah1208 Staff
Our request for connecting rooms was not met and Belle at the Registration was not exactly accomodating. However, what started like a disappointing stay turned out to be be very satisfactory, thanks to Jonathan who corrected this issue and gave us connecting rooms and thanks to the housekeeping staff who helped make our stay very comfortable. They made up for Belle's shortcomings.
December 27, 2013
Rated 1 out of 5 by Learsi Poor facility
I stay for long weekend.
1. The hall-way was with dishes on the floor the whole weekend Friday evening till Monday morning, nobody was collecting them. At one point I took few close to my door to the doly of house cleaning and they put them back on the floor.
2. The windows were so dirty from past renovetion, and the muskito mesh was filled with dirt and poader.
Bads and the bathroom were clean.
October 15, 2013
Rated 4 out of 5 by MaryIz Nice room, great staff
We arrrived in Toronto on the hottest day to date, it was 36 degrees for the Enrique Eglisias concert. We went to the hotel early to see if we could get a room, and the Sheraton was able to accomodate us so we wouldn't have to wander around in the heat. The room was great, like the computers in lobby, and staff weregreat. Unfortunately price had just gone up from due to season but otherwise great.
July 22, 2012
Rated 2 out of 5 by Sean99 hotel has gone downhill...
Very disappointed in this Sheraton. Paid $314 PER night and frankly I think all you are paying for is the location. Here is a summary of my 2 night stay
1- it took the reception 15 mins to check me in. That is with just one person in front of me. They don't have and never seem to have enough staff.
2- the "club" level room was dark, old and not clean. The bathtub/shower had hair all over and I found a pair of dirty socks in the closet from a previous guest. The hall ways are dark and I think it really is because if there was more lighting you would see how old and dirty the hallways are.
2- couldn't get thru to room service. Made 3 calls and finally got thru. The room service person said since they just don't have enough staff. I called guest services and they informed me a manager would call me to address my issues with room service...she GUARANTEED me a manager would call.....no call.
October 1, 2012
Rated 2 out of 5 by Valjean24601 Room was NOT up to Sheraton standards.
I have 2 issues. 1) Poor room condition 2) I did not recieve a response from the hotel mgt to the comment card which I personally handed to the front desk. Poor customer service on mgt's part. Room issues incl DUCT TAPE around windows, real dirty windows, heater made loud noises, poor lighting, all-round very 'tired' room. Definitly not up to higher Sheraton standards.
January 12, 2014
Rated 3 out of 5 by SPC25 Fair to middling--at best
The location of the hotel can't be beat; staff were friendly, but not very efficient. I had to ask twice to get a toothbrush and razor because my luggage had not arrived (nobody bothered to offer). Room service never bothered to retrieve the tray with the complimentary cheese. The fridge (not mini bar, none in the room) froze the Perrier. The carpet in the room needs replacing as does the couch.
January 12, 2013
Rated 5 out of 5 by Hackits2 Outstanding customer service
My wife and I were so pleased with the clerk at check-in. She wished us a happy anniversary as we were celebrating our 37th wedding anniversary. She went the extra mile and upgraded our room. Additionally, she sent a bottle of wine and chocolate covered strawberries to our room. The gesture was touching and my wife and I were amazed at the effort taken to ensure that our stay was extra special.
June 9, 2013
Rated 3 out of 5 by Canister21 Opinion Only
I was somewhat dissapointed with the fact this facility still charges for internet access. The internet access was good at times and brutally slow at others. My television service was the same, at times the picture just dissappeared and took 30-60 seconds to come back. I also advised the staff that the ice machine was not working on the 30th floor on monday and by friday it was still not fixed.
December 17, 2012
Rated 3 out of 5 by Rooie This hotel did not meet my expectations
Booked Club Room to be able to use Club facilities - which were non existent! Extremely disappointed as would have stayed in another hotel if had known the facilities were unavailable for the dates we stayed. I realise the hotel was extremely busy with Xmas/New Year and weather problems however the Club Room we stayed in was extremely average and we are assuming the Club Room facilities on the 43rd floor were closed because of staffing over this holiday season. It was open just approx 1 1/2 - 2 days of a 11 day stay. We met a few people in the lift heading up for breakfast on a number of mornings, informing them it wasn't open and reactions were very similar to ours. I don't normally write crits - however of your customers don't give you feedback you never know. We were given breakfast vouchers for the days the Club facilities were not available however the staff at Link were extremely unhelpful and disorganised.
January 3, 2014
Rated 5 out of 5 by Golfer12 Always so friendly
Treated so well when we arrive and during our stay. Staff - Ron, George's, Blesinda etc are the best.
Always recommend this hotel.
March 29, 2014
Rated 5 out of 5 by ConferenceJoel Convention Champions
I work for a large provincial organization that hosts its biennial convention with the Sheraton Centre Toronto Hotel. From a logistical and accommodations point of view, the hotel continues to meet my high expectations. The staff were amazing and quick to respond to last minute changes. My room was comfortable and immaculately maintained. It was a great experience all the way around.
December 2, 2013
Rated 4 out of 5 by greg123 Parking
I just had my car detailed before my stay. When my car was returned it looked like it had been driven through the desert for 3 days. They had to put the wipers on just to see to drive the car. The inside was all dust as well. The temperature had been turned down to 19 degrees. My Son's car had the radio tuned to classical music. To pay $50.00 per day and get this treatment is extremely poor.
July 15, 2013
Rated 3 out of 5 by Nclmartins For Busines people
It is a luxurious hotel, well situated in central Toronto.
But I was there with my family and the hotel does not seem appropriate for family vacations. It is a very big hotel, with many business people coming and going in their suits and overcoats. We do not feel at ease among all the crowd of executives.
We were in another great hotel in Toronto the week before where we feel more "at home".
February 1, 2013
Rated 4 out of 5 by BrendaG Great stay as usual but problems with WiFi
Usual excellent accomodations and service except problems with WiFi connection - kept disappearing (approx. 1-2x/hr each of the 3 evenings of my stay). I would manually reconnect each time and get back on the system without problems but was a hassle to work on webmail. Helpdesk was not much help and no offer of reimbursement for inconvenience and poor service.
January 16, 2014
Rated 2 out of 5 by BoatShowDave Showing its age ...
This hotel has a number of things going for it - its great downtown location within easy walking distance of shopping, nightlife, and restaurants; its great year-round indoor-outdoor pool, and the incredible Toronto Boat Show rate of $98. per night. However, against that is the incredibly bad service in the restaurant, the extra $16.89 per day for Internet access, and an aging decor on the guest floors that is desperately in need of updating.
As for the restaurant service - I was overcharged but did not notice until on my way out. I mentioned it to the maitre'd who said she'd have the waitress care of it. However, when I got back the waitress called me in my room to argue that I was wrong and that the price she charged me was correct despite there being a large sign at the restaurant door advertising the price of the very special I had ordered. In the end she did credit my bill, but did so incorrectly so I was still out money.
January 18, 2014
Rated 3 out of 5 by Yank47 Time to work on staff
Your concierge and bell boys were rude and not forthcoming with information. The only one that cared enough to help me was a old gray haired veteran employee who knew his job. He was undoubtedly trained somewhere else! I requested the phone in my room be fixed and my request was ignored. You are too interested in extracting money from people and not interested enough in providing service.
September 14, 2013
Rated 4 out of 5 by Momdee Enjoyed our stay
Very nice hotel which is very conveniently located to downtown Toronto. Beds were very, very comfortable and plush. We made one mistake...decided to eat at the hotel restaurant for breakfast....very, very pricy....thought we had 15% off and didn't read fine print (no breakfast discount)...cost us $50 for 2 people...Pool was beautiful. We would stay at your hotel for sure on our next visit.
July 12, 2013
Rated 5 out of 5 by Misty prime location
hotel was in prime location within walking distance to all major shows and dining,shopping
March 31, 2014
Rated 3 out of 5 by moscowdrive The hotel is nice but staff I encountered were poor
My room was nice, but the shower was poor, not powerful at all.
The fact that Internet was not available for free in the room is a continued gripe of mine in some sheratons - something that should be addressed in this day and age
I encountered two rude staff members. One on check- in when I went to the SPG line.
2nd the baggage handler clearly had a bad day and snatched my bags from me.
September 2, 2013
Rated 4 out of 5 by TVsportslover Overall a Good Place to Stay in Central Toronto
In general, the hotel met or exceeded my expectations. I had 2 problems with the facilities, however. First was lack of light.
I found the hallways and my room too dark. Second the desk chair was too low to have my laptop computer at proper eye level.
Being on a high protein diet, I was appreciative that the restaurant offered an egg white, spinach omelet with tossed greens for breakfast.
August 3, 2012
Rated 1 out of 5 by CCBB this hotel needs cleaning
The room was dirty, dirty fingerprints and splashes inside bathroom on walls, doors, light switches. Bloody smudge on bathroom light switch. Desk did not inform me at check-in that I was entitled to free internet access. I found this out from my colleague and then when I questioned the desk they gave me the incorrect instructions and I had to get the correct instructions from my colleague.
November 14, 2012
Rated 5 out of 5 by Caspiana Comfortable. central and great customer service
The room was very comfortable. The staff was very friendly and helpful. The hotel is centrally located close to everything we wanted to see from theatres, to great restaurants to the new Ripley's aquarium. The underground pathway makes many places reachable without going outside.
March 2, 2014
Rated 5 out of 5 by TopStarGuest Very Friendly Club Level Staff
Great service.at the Club Level is very friendly, courteous and helpful.
Some suggestions for improvement:
Dialing ZERO takes long time before guest services answer the phone- Once they answer and I explain the issue they transfer me to room service or to front desk - and I have to repeat myself to them to the new person. Please consider one stop service instead of departmental service.
February 13, 2013