Rated 3 out of 5 by Unsatisfactory Hotel needs attention
Customer service needs immediate improvement. Had to call several times for items that were promised to arrive shortly.
March 3, 2013
Rated 3 out of 5 by Milo What was liked
The rooms were nice and roomy. Bed was comfortable. Did not like not having free WiFi, and service in the common areas.
February 11, 2013
Rated 3 out of 5 by Mightychm Food/Beverage
I do not recommend the restaurant. The fried pot roast was very dry and was not very tasty.
The ice tea was not fresh.
December 3, 2012
Rated 5 out of 5 by Beancounter Excellent Service
Even though there were many events at the hotel, parking was easy, the staff was attentive and the room was fantastic.
September 9, 2012
Rated 5 out of 5 by MailToMrBrown Great Experience
The staff was very precise with their advice and accommodating. I would stay again. Best hotel in Downtown Dallas.
April 1, 2013
Rated 5 out of 5 by Michele40 Great customer service!
All the staff went above and beyond to make our stay wonderful. Sheraton will be our first choice for future travel.
September 30, 2012
Rated 5 out of 5 by Scott Excellant Service
I found the staff to be some of the most courteous and kind people I have ever stayed with. Excellent job people!!!
February 1, 2013
Rated 5 out of 5 Thr Best of the Best
The staff and everyone was always more than willing to help make our stay as pleasant as possible.
June 21, 2013
Rated 1 out of 5 by Sasha I was exceedingly disappointed.
Upon arrival it was very difficult to get anyone to understand that I wanted to valet...I was asked three times before being given a ticket and my car getting parked. As I attempted to shower, the washcloth that had been rolled and placed neatly on the shelf had large rips and holes in it. (I took a picture of it for further reference). Upon leaving, I was made aware that although we were quoted a discounted price for valet parking, all of my sisters didn't receive the discounted price. As I was driving home, I remembered that I had left my phone charger in the room and it was very difficult to get a person to talk to and even the, I was told several different things about the method of retrieving it. I was initially told that I would have to wait until the new occupants of the room checked out (whether it was a day or a week.) In the same conversation, I was told that nothing had been turned in but they needed to check with the maintenance staff to see if it was on their cart, although it is the policy of the hotel that everything be turned in on a daily basis. I was later told "call back tomorrow". When I called back I got the same run-around. NOT IMPRESSED AT ALL!!!
February 25, 2013
Rated 2 out of 5 by KathiC Very Disappointed
I recently attended a conference at the Dallas Sheraton in June and was extremely disappointed with the hotel conditions. The suite I was given had a musty & mildew smell; the light bulbs in the sitting area were not working; the bathroom sink was extremely clogged; a/c not working and found a roach in my bathtub. I also found roaches in the fitness center bathroom as well as meeting rooms on the 4th floor. I do want to commend Ally of the front desk as well as Ronald in the concierge lounge, they were both professional, courteous and made sure me as the guest was comfortable and felt welcomed. As a Gold lifetime/platinum SPG and Ambassador, I was truly surprised on the condition if the hotel. Elevators were extremely slow and it was always hard to phone guest relations and receive a response in a timely manner. I did complete a comment card and left same at the front desk and still have not had a response from management regarding my concerns. After using 7,000 pints for one of the six nights, I am discouraged and will prob never recommend the Dallas Sheraton. It's all about customer service and hotel cleanliness, which unfortunately the Dallas Sheraton lacked during my six night stay.
June 25, 2013
Rated 5 out of 5 by SherrellG Upgraded!!!!
I was DELIGHTED to find out that I would be upgraded to an EXECUTIVE SUITE. It really was a treat. Thanks again!!
November 19, 2012
Rated 5 out of 5 by Choosy Bed size change
Requested king size bed after finding 2 queens in room. Very nice about changing and managed to do it - THANKS!!
August 9, 2012
Rated 4 out of 5 by MCNick Great Hotel
A beautiful hotel w. very curteous staff. Beautiful clean room. Only complaint: the bed was worn out and uneven.
May 19, 2012
Rated 2 out of 5 by Disapointed Attention to detail
4 day stay: lights not working, door keys not working, forget to leave wash cloths, forget to replenish sugar.
February 21, 2013
Rated 3 out of 5 by TEH1 Black Tie Weekend
Nice Hotel, great venue for Black Tie Dinnner Event, room was very clean -- my dog and I enjoyed our evening.
November 7, 2012
Rated 5 out of 5 by JavelinaLeon Service
Amazing service! Inspite of the large crowd this weekend, we still felt like we were treated special. Thanks
September 6, 2012
Rated 5 out of 5 by Rock13 This hotel has great ammenities
This hotel had the best fitness center I've ever used. Staff was very friendly and helpful. Excellent stay.
January 31, 2013
Rated 4 out of 5 by peteeye Nice Sheraton!
I stayed 5 nights on business. Overall, it was a comfortable hotel. The fitness center was impressive.
May 2, 2013
Rated 4 out of 5 by DPBOSTON Good - could be great
Would like more options for food in the sports bar. Love the bar set-up. Excellent fitness center.
May 23, 2013
Rated 5 out of 5 by rnmelanieg stayed november 10,2012
stayed for the Margarita ball again. Excellent service and great room. Just wish WI-FI was free to guests.
November 15, 2012
Rated 5 out of 5 by Lyzz Beautiful hotel
Was a quick stay as I had to cut vacation short and head home but will definately stay here in the future.
November 27, 2012
Rated 3 out of 5 by 12hank Maid service
The maids never left enough towels and the bathroom was dirty. The pipes girgled and sink didn't drain.
February 15, 2013
Rated 4 out of 5 by InvestigatorH Pleasant Stay
Nice rooms, great service, quiet, and convenient downtown location, just across from train station.
April 28, 2013
Rated 4 out of 5 by Bubble2007 This hotel has goo services
The services are good. The staffes are friendly and helpful. They provide me useful information.
May 19, 2013
Rated 4 out of 5 by BettyJo1 Housekeeping
Found multiple long black hairs in the bathroom and the garbage had not been emptied in the main room.
March 1, 2013
Rated 4 out of 5 by busiteacher2000 Very friendly staff
This hotel has very friendly staff. The room was nice, although a little warm. I would stay here again.
July 29, 2012
Rated 2 out of 5 by Disappointed20132 Bugs Everywhere
Very disgusting hotel. Had roaches everywhere and the staff acted as if this was normal!
June 14, 2013
Rated 2 out of 5 by Poulin The Hotel Service was terrrible
The food at the bar was not good. The Hotel staff would not honor my email requesting to be upgraded.
January 3, 2013
Rated 2 out of 5 by Sandra123 Nice Facility, Poor Customer Service
I stayed at this hotel October 17-20, 2011. The room and hotel were very nice and a good location. The only downside to the room was the quality of the bathtub. I have stayed at 3 Sheraton hotels this past year and they all have the same tiny bathtub. I have a back injury and rely on warm baths to alleviate the muscle tension and was not really able to do this. For such a nice room it would seem that they should have a nicer tub.
Also, I attempted to eat breakfast in the lobby restaurant. I waited 45 minutes for an order of granola, then walked out. The restaurant wasn't even busy.
I do have an issue with the chain in general. I was told when I checked in that I could submit my receipt to the SPG at any time and get points credit for the stay. I just tried to do this today (Nov 23) and was told that there is a 30-day limit. I now have two stays that would have netted me significant points that I cannot redeem. Had I known there was a 30-day limit I would have done it sooner. Very poor customer service in this respect and the first time I have come across this restriction in a loyalty program. Because of this alone I will try to find more accommodating hotel chains in the future.
November 23, 2011
Rated 5 out of 5 by Crawford20 Beautiful Rooms!
Wonderful rooms, very clean. Staff VERY helpful.
August 5, 2013