Rated 2 out of 5 by J9275 Bad service
We asked for a rollaway bed. Never showed up. Finally got one the following day. One night room service lost our order. Took us an hour and a half to get food. Next night the food was on time but came covered in hair.
February 12, 2013
Rated 4 out of 5 by VictorianMaid This hotel is perfect for the price
I love this hotel for the following reasons:
1) the light rail stops right in front of the hotel!
2) the remodeling is outstanding!
3) this is a lovely get-away right in the middle of the city!
May 1, 2014
Rated 5 out of 5 by doctordm Great People!
From the folks at the front desk to the many others you meet during a hotel stay, this was one of the best experiences we have ever had at any Starwood location. This made our weekend very special. Thanks to everyone.
January 25, 2012
Rated 1 out of 5 by jumbojet won't be coming back
waitstaff in lounge rude, no towels were received when requested. 2 people checking out 5000 customers for convention. This hotel was not prepared for our Rodan+fields Convention at all.
Customer service was very bad
February 11, 2013
Rated 5 out of 5 by GPT5959 Excellent Service
I attended a meeting during the first week of November at the Sheraton Dallas. The service level in the meeting rooms , Wifi Connectivity and the food and beverage all exceeded my expectation. Overall great service.
November 8, 2013
Rated 5 out of 5 by DanielTX Great hotel in a great location!
A great remodeled hotel in a great location in downtown near the Deep Ellum entertainment district. Treated very well as a SPG Corporate member with an executive suite upgrade and Club Lounge access. We will return!
October 24, 2012
Rated 3 out of 5 by Traveler2013 This hotel has awful service
The service at this hotel was poor. I carried my own bags when I arrived. My luggage was carried on the bell mans back when I did finally receive help. I was not asked my room preference. The staff did not greet me.
April 27, 2013
Rated 4 out of 5 by Otis618 GregoryS
We attended a conference and this hotel was enjoyable and the staff was very attentive. Very helpful and courteous. Rooms and facilities were excellent and location to downtown as well. I would recommend this hotel.
August 7, 2012
Rated 4 out of 5 by Er99 Great Conference Center
Came in for a conference and had a great stay! All the amenities you could want and the pool was neat (rooftop on the 4th Floor!) The only complaint was that the beds were hard as a rock, and not really comfortable.
August 19, 2013
Rated 4 out of 5 by preach Enjoyed my stay
Enjoyed the stay. The fire alarm was the only problem. I have sore legs as we tromped down the 22 flight of stairs. Needed to make clearer that it was only a test.
May 31, 2014
Rated 4 out of 5 by Realtygirl Outstanding service
Though absolutely packed to the gills because of a convention, this Sheraton definitely held its own in the service area. Every single person was polite, professional, and accommodating. Recommending on this alone.
February 21, 2013
Rated 4 out of 5 by JP21 Thanks to Alan
I checked in late at night and Alan at the front desk was polite, efficient and offered me a room upgrade because I am a SPG member. I really appreciated that after a long and unexpected day of travel.
April 2, 2014
Rated 5 out of 5 comfortable, large desk work space
If you have lots of paperwork to keep separated, the double desk arrangement gives you lot's of space for it. Bed was comfortable & room arrangement with closet & drawers near the bathroom made getting ready fast.
October 3, 2012
Rated 5 out of 5 by PlexusFreedom Plexus Freedom
Our convention had almost 10k in the City of Dallas and the Sheraton provided excellent service for a big portion of us. Thanks for outstanding accommodations.
June 2, 2014
Rated 4 out of 5 by cavs50 Great stay
Overall a very nice hotel as you can see the upgarding done to an older building. Only dissapointment was paying 21 dollars a day for parking. Seemed a little high and looked like there was plenty of empty spots.
November 1, 2012
Rated 5 out of 5 by Dooley Customer service is great
I love the location and the staff was great. This is my spot from now on
July 7, 2014
Rated 3 out of 5 by Anton63 Behind hotel everage
The hotel feels a bit old and the carpeta a bit dirty.
WiFi never worked for me, as well as the LAN cable that was attached in thye room.
I think you ought to benchmark Hotels internationally, secially in Asia
January 13, 2014
Rated 5 out of 5 by Curtis90 Very nice facilities
My room was extremely hot. I complained twice. Staff checked the room and advised that was the best they could do. There was still no improvement. I chose to tuff in out because I did not want to pack up again.
August 16, 2013
Rated 4 out of 5 by PhillipsHead Great hotel and great service with one exception
Enjoyed our stay. Very clean room, courteous, friendly staff, with the exception of one incident. Needed to borrow a small screwdriver to service my dying laptop. After a couple of request calls (which caused me to miss one of my meeting sessions) a maintenance man knocked on my door and handed me the screw driver. Then, he proceeded into the room and stood about 12 inches away from the desk I was working on. I told him it might take a while and asked he he had to be in the room while I used the screw driver and he said yes "because he needed to use it." When I realized I was going to need to call my company help desk, I closed the laptop back up and told him this was not going to work. I would suggest that the hotel mgt might investigate having a few basic tools on hand for guest that need them which would avoid the need and expense of having employees stand around and supervise the use of a pocket screwdriver that costs less than picking up the phone and dialing a "free" 800 number from the hotel. Otherwise, service was outstanding, however, this incident marred my visit.
May 28, 2012
Rated 3 out of 5 by gjcam Not Impressed
Ask for 2 queens--got one 1 king,
Valet (believe his name was Frank had an attitude.
Parking price rediculously high
No complimentary wifi
PRICES ARE TERRIBLY HIGH FOR WHAT YOU GET--WILL NEVER STAY THERE AGAIN!
February 9, 2013
Rated 2 out of 5 by Docsm Hotel conveniently located!
Room/bathroom were up to expectations. Mattresses comfortable, but pillows too soft.
Would have preferred to have 1 or more suitcase stands!
Peet's Coffee shop excellent for breakfasts/snacks!
April 17, 2014
Rated 4 out of 5 by Don45 Nice Hotel, good staff
Your hotel & staff are very good. Ronald in the club room was exceptional. Check-in was very slow. Lack of draw space in room. NO GIDEON BIBLES in the rooms. That will keep us from staying in a Sheraton again.
July 25, 2012
Rated 5 out of 5 by Sparky071957 This Hotel was perfect for our group
From the moment of check in to breakfast in The Kitchen to the banquet staff that worked on our group. It was a wonderful stay this week.
Also I worked out all three days and the fitness center is awesome!!
November 8, 2013
Rated 4 out of 5 by tbg01 Very bad check-out experince
I stayerd at this hotel a lot over past 2 years.
When I checked out of the hotel I declined a hard copy of the invoive and asked for folio be e-mailed to me as it typically would do when I check out of the Sheraton hotel. I found out that:
- 1)folio was never e-mailed
-2) I was charged for on-line fee for a servcies that would typically be "included" for Gold SPG member.
-3 ) I requsted a e-mail copy of the folio after I realized IT WAS NOT e-mailed to me (It seesm like the person at the Front Desk forgot to send, I chcked all my "delete" and "undelete" folders
4) Never received a e-mailed version of guest folio
5) I needed to make several phone calls and spend qpprox 1 hour on the phone to get a duplicate folio e-mailled to me.
6) Duplicate invoice came in a format of "duplicate "For Authorization Purporses: and totals on this statement did NOT indicate number of nights I was staying or any other info. The $ value was different than what idid see when made reservation
7) I recognize that there may be aux room chanrges but they did not metter as rent was clear- start/end time frame.
7) Duplicate invoice also showed $63.00 in some type of chanrges that I was NOT as of yet able to reconsile, what I they for?
8) Ovreall a DISASTER check-out experience for a guest that in the same week stayed at Sheraton in Houston and Sheraton in Austin. No isues at either Houiston or Austin locations.
All problems are with Sheraton Dallas.
9) Fot Dallas stay I was charged and online fee eventhough as as Gold memeber I'm told online fees are waived.
August 10, 2014
Rated 5 out of 5 by CWRich Excellent staff and rooms!
I just finished my first stay here and will be returning again! The hotel is large, but service and cleanliness was not compromised by it's size. Allen helped me get checked in and was extremely polite and attentive to my needs. The room was a good size and had the coolest views of downtown Dallas. When dinner rolled around, Tami at the concierge desk was extremely helpful. She made me feel as though I was the only guest in the hotel for that brief moment, and I saw her do the same for many guests that night too. She is a definite asset to desk. And lastly, I believe Demetria in room service was the one who delivered breakfast to my room (which was delicious by the way) and had a huge smile on her face. She was so polite and funny at the same time.
Thanks Sheraton Dallas, you put value to the price guests pay. The only negative comment I have is in regards some issues they were having in the parking garage. Gate were only working some of the time, and self parking was a confusing situation because of it. My room key would not work to exit, by they eventually made me a new one.
June 20, 2012
Rated 5 out of 5 by Rachel75 Great Place, Comfy Stay
Sheraton's service is of high quality and the staff members are so cooperative in meeting your needs. They really go the extra mile to see every concern is met and follow up with e review. My stay was great!
July 24, 2012
Rated 4 out of 5 by markns week long stay
The rooms and staff were great. The corridors although were renovated not long ago already look tired and worn.
June 23, 2014
Rated 3 out of 5 by cathyandbill very nice hotel but not when full!
no one even answered the phones I guess because it was full because of cheerleader competition They also charge for internet I hate that But rooms very comfortable and clean and pretty quiet concidering....
March 5, 2013
Rated 1 out of 5 by DallasSheratonReview This hotel needs improvement
I stayed at this hotel for four nights for a work conference. I had many problems with the hotel. I parked a vehicle in their parking garage and paid for parking which was suppose to allow in/out privileges in the parking garage. It did not work the first time in getting out of the garage, so I paid to get out of the garage. I attempted to talk to the concierge about this and was quickly told they could not handle my request and told me to talk to the front desk. The front desk said they reprogrammed my key and that I would then have to talk to the valet personnel to have the parking charge removed. The valet were extremely helpful and courteous and removed the charge. The next day I attempted to leave the parking garage and once again I could not get out with my room key. I used the intercom to contact somebody and after 3 minutes of it dialing I finally reached a person who opened the gate for me. I gave up on getting the key fixed and did this every time I left the parking garage which was very annoying. My room safe one morning would not open and I waited for an hour for maintenance/security to open it at which point I had to leave since I was there for work purposes. I contacted them again later that day, after being deprived of items in the safe such as my wallet and cell phone, and they came to the room and unlocked it in 20 minutes. Also, during my stay the cleaning staff was very hit and miss to the point I just gave up on having my room cleaned. On top of it all, the room was tiny and in need of renovations.
I would highly recommend that you stay at a different hotel or at the very least do not stay in the south tower of this hotel. There are two other towers at this hotel and I believe the north tower was renovated in the last couple of years. I'm just glad my work paid for this hotel stay and that it did not come out of my own pocket.
August 21, 2014
Rated 4 out of 5 by Doni Conference
Great place for conference. We had almost 1000 nurses. The food was fresh and the staff were great and helpful. The rooms were too cold. Turn down the air and save some money.
May 9, 2014