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Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.4 out of 5 by 1203 reviewers.
Rated 5 out of 5 by Good business hotel I was there for a conference and it was well-managed. March 14, 2014
Rated 4 out of 5 by It was a nice stay It was a nice stay, we had a great experience, the accomidations were good. I would have liked not to have had to pay for a refriderator and the tolit broke and took them awhile to come fix it. But it did get fixed before we came back. February 21, 2013
Rated 1 out of 5 by Noisy...Can't sleep Local train is a huge problem. Very noisy in the room until past 1 AM when the train stops running. Then a problem again very early. Would recommend requesting a room as far away from the train as possible if you have to stay here. October 10, 2013
Rated 3 out of 5 by Nice but small You've done a great job improving what appears to be an older section of the hotel. Not sure what else you can do except a wholescale renovation. The finishes were nice, the room was clean, but the bathroom was especially tight. October 31, 2013
Rated 4 out of 5 by Nice hote and facilities Overall had a great experience.Nice rooms and facilities but the menu options at the restaurant are very limited and need more variety. February 21, 2014
Rated 2 out of 5 by Not so good Small room in south tower, no hot water for shower in the morning March 11, 2014
Rated 1 out of 5 by Lacking attention to detail Your front desk operations were under equipped to handle the flow of guests on Sunday afternoon, stairwells were filthy, rooms were "ok", Starbucks coffee was a nice touch, room service was good, overall experience was "so so" October 31, 2013
Rated 4 out of 5 by Nice but probs with access to club lounge Though included in the rate, could not get access to the club lounge to ever work. Stopped by the front desk to rekey and still no luck. Had to knock on the Club Lounge door for entry. January 24, 2014
Rated 5 out of 5 by Dreams of Dallas The staff and location were amazing. We were able to get an upgrade, and the room was incredible and spacious. The staff was very attentive and quite helpful. Being a rewards member, I was able to check in and out with great speed. July 5, 2013
Rated 4 out of 5 by chet66 the hotel was what i have come to expect from the sheraton brand. i thought the restaurant was pricey but the food was very good. had a problem with being able to charge my food items to my room. would stay here when i'm in dallas. March 1, 2013
Rated 2 out of 5 by recent stay Rooms not ready at check in time. Long lines to check in. Not enough help at check in. Procedure to pickup room keys not clear. Meeting rooms not comfortable. Restaurant very slow. Procedure to get out of parking garage needs work. March 23, 2013
Rated 2 out of 5 by SPG = no face cloths/No cell reception Cannot believe a hotel of this stature would assign a room on the preferred guest level that did not have face cloths. Futher, cell reception in this facility is virtually non-existant. Totally unacceptable for a business traveler. March 7, 2013
Rated 5 out of 5 by Total Comfort We attended a conference at the hotel and never regretted staying there. The rooms were very very nice with comfortable beds. The staff in the hotel were very courteous and helpful with all of our needs. Would definitely go back!! December 10, 2012
Rated 2 out of 5 by This hotel has a good location. This hotel has a good location in Downtown Dallas, near the DART trains and within walking distance of the Art District, the Sixth Floor Museum and the Convention Center. I would have liked to be able to buy some fruit, though. March 27, 2013
Rated 3 out of 5 by Poor cleaning My room was not cleaned night one. I called for service, the young man acted as if it were an inconvenience. I had no washcloths, no bath mat. I was brought a bath mat, but still no washcloths. It seemed fruitless to even call. January 20, 2013
Rated 3 out of 5 by Air cond not working correctly The room wasnt cool enough to sleep well. Actually sweated during night and getting ready in am. We rented 8 rooms and all had the same problem. I was very disappointed that even after the sun went down it was uncomfortable. August 16, 2013
Rated 1 out of 5 by Very unhappy We are very unhappy with our stay. Our room was so hot my wife was sick. Our first call to the desk was around 5. After three more calls and finally at 10 we got help with the heat. It still was not cool but it was tolerable. January 2, 2013
Rated 4 out of 5 by Long waits to check in Hotel needs more staff at registration during busy times of check in (3-6 pm). $5 voucher for forgoing maid service is nice, but need larger trash cans in rooms if they're not emptied every day. I like the option to recycle! May 28, 2012
Rated 5 out of 5 by Overall - Excellent The hotel and the propery is excellent. I was there on a busy week and they just did not have enough hotel registration personnel on duty. I waited to get service for an hour and I was the next person in line the whole time! September 28, 2012
Rated 5 out of 5 by check in when I arrived at hotel only one person was working check in and there was a long line waiting to check in. Finally more arrived and was able to get my key to my room but other than that your hotel was top notch thank you September 16, 2013
Rated 3 out of 5 by South Tower Needs Updating The staff was very friendly and helpful and the common spaces were nice. My room in the South Tower, however, was old and tired. The bathroom hasn't been updated in decades as indicated by the peach sink, toilet, tile, etc. November 21, 2011
Rated 4 out of 5 by Hotel has great staff SPG Greeter turned what could have been a poor experience into a great stay. You need employees like this at your Boston hotel. Beyond being your Employee of the Quarter you might consider her as a trainer for new employees January 30, 2013
Rated 5 out of 5 by Excellent Service I attended a meeting during the first week of November at the Sheraton Dallas. The service level in the meeting rooms , Wifi Connectivity and the food and beverage all exceeded my expectation. Overall great service. November 8, 2013
Rated 3 out of 5 by Disappointing Facility for this price level Wifi spotty, restaurant too small to handle large convention. Shut off water to room without notification. Took two days before Housekeeping realized they weren't giving me a bath mat and that I had to use a hand towel October 10, 2013
Rated 4 out of 5 by Disappointed with the Price For $180 plus taxes a night -- I was shocked at the rooms and that there was not a breakfast included as some people got them and some did not. February 10, 2014
Rated 4 out of 5 by Weekend at the Dallas Sheraton Stayed 3 nights over a weekend to attend a conference. Service and staff very good. Parking was a challenge. None of the electronic cards seemed to work correctly in the kiosk at the gate. Food and service was excellent. August 2, 2012
Rated 3 out of 5 by Nice hotel and location but facilities need attention Staff is nice, good location, room is comfortable, but the room cleaniness and maintenance need attention. Rooms are not always clean and I have experienced issues with running toilets and stuck drains more than once. September 20, 2013
Rated 4 out of 5 by Good Value but do not count on the room's WiFi I have stayed at this Sheraton several times and for the value it's pretty solid. The employees are very helpful and willing to do anything for you. I have two complaints though. The wifi in the the rooms is terrible -- this is not just a first time critique. But I've noticed that the wifi in the lobby and bar area are very strong. Whether they want to "encourage" you to eat at the bar or be more visible in the lobby doing work, I don't know. But I will be looking for another hotel because the room's wifi is so bad. Second, there parking lot across the street from hotel is where the valets sometimes park the cars. The exit area of the parking structure has a wicked sidewalk to street transition. If you go any faster coming out than a mules pace, be prepared for your vehicle to bottom out. Watching the valets, they do not typically keep that in mind and several times I thought the transmission of my rental vehicle was left behind after he valet exited the structure. If you want to stay downtown, and park your own car, and don't need wifi, it's a good value though. June 21, 2013
Rated 5 out of 5 by Customer Service is Great! This was my first time in Dallas and (obviously) the first time at this hotel. Was upgraded "just because". That blew me away. Besides that, every staff member I interacted with was extremely helpful and very friendly. November 9, 2012
Rated 3 out of 5 by Mediocre luxury hotel room We were disappointed in several of the specifics that we mention next. It made our stay less than we were hoping for. I do admit I am noise sensitive so the train whistle and doors slamming in the hall were bothersome. February 4, 2013
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