Rated 2 out of 5 by sneeuwaap Good, bad and ugly
Good: in-room wired internet is fantastic. I have never had such high speeds. Best hotel internet ever.
Bad: Hotel didn't know I was Platinum coming in. Did not get good room.
Ugly: Room was an adjoining room with paper-thing walls. On one side were the elevators. On the other was a guest who talked loudly on his cell phone to his girlfriend/wife, who was on speakerphone. To say that I know more than I ever want to know about their relationship is an understatement.
December 16, 2012
Rated 3 out of 5 by NYFallTraveler25 A few problems with staff.
I love almost every SPG hotel I stay in, but this Sheraton was an exception. I needed a late check out, and I understood the hotel's policy that it couldn't be guaranteed until 9am on the day of check out, but the staff was very unfriendly in the way this was communicated. They just seemed exasperated and annoyed. I understand that they must get this request a lot, but the service just didn't rise to the level of courtesy that I've come to expect from SPG hotel staff.
October 30, 2012
Rated 5 out of 5 by Advisor Terrific Staff!
For a hotel in this location and with this degree of competition on all sides, the Sheraton New York is a delightful safe harbor in a turbulent sea. It's rooms are quiet, and the staff is amazing - it has been two years since our last stay here, the hotel has been renovated beautifully, and Muhammad in the Club Lounge recognized us immediately and addressed us by name. How many times will you experience that degree of familiarity in a big-city hotel? Simply the best!
October 10, 2012
Rated 2 out of 5 by Carl123 Disappointed
While the facilities were well designed, the room was not clean, rather than fresh glasses each day, they were just placed back in place. The elevators were more often than not functioning and there were long waits for the freight elevator. The lounge was crowded with a poor selection of appetizers and having to pay for drinks at high prices was not acceptable. In other Club Lounges I have stayed the drinks were complimentary and appetizers were tasty and plentiful.
December 7, 2012
Rated 4 out of 5 by Loulou Great Location
I had a fantastic holiday in NY, and part of the experience was a great hotel. The location is very central, you are within walking distance to many great sights. The rooms are comfortable and clean. The only drawback was the price of international calls, which the guests are not informed about. You expect a bit more, but not such an excessive bill. Thanks to the very understanding and professional Achmed on reception for sorting out this problem before we left.
May 14, 2013
Rated 5 out of 5 by Campos64 Very helpful and courteous
A friend & I visited your hotel the dates of 6/7/12 to 6/11/12. My friend became ill during our stay. Your staff was so quick to help and called an on-call doctor. He was there very quickly and was so very nice and helped my friend. He even called back the next day to see how she was. The hotel is so nice and located in a perfect area. The housekeeping staff were very nice and accomodating. I would definitely recommened your hotel and hopefully I will be back soon.
June 24, 2012
Rated 4 out of 5 by Shana Service
After checking out of hotel, thought I left my credit card in room. Called security........and someone named Sal to the rescue! He immediately had house keeping go to room, then checked express check out box, just in case I threw it in there. I felt so confident that with his professional manner and his real concern that I knew I was in good hands. I actually found (in coat pocket)........however, thanks to Sal for all his help . Will stay again, because of Sal!!!
May 7, 2012
Rated 4 out of 5 by PH51 Stay November 2012
The room renovation was mostly cosmetic but was nice - Since I was almost across from service doors, it could be noisy as rooms are not that soundproofed, but was ok, room was serviced promptly and was clean. Downside is that it is impossible to get club level or club access. Also, the on site restaurant choices are slim. Yes, I know that there are lots of great restaurants in the area, but sometimes work, weather or just a busy day makes you want to stay close
November 19, 2012
Rated 5 out of 5 by StacyeMac Better Than Reviews
I really enjoyed this hotel. Things started out great with check-in. Hopefully, you will get Nicole who has wonderful customer service! The rooms are lovely, and clean. This is the perfect location for 30 Rock, Times Square, Shopping, Drug store access,food and so much more. The internet connection is a little shaky, so get out and have some fun!Be prepared to pay a fee for storing your luggage. I will make the Sheraton my "go-to" hotel for every New York Trip.
June 5, 2012
Rated 2 out of 5 by T75raw2 Disappointed with room and treatment as Gold member
We have sstayed at this hotel for a number of visits to NYC. The reception and facilities this time have considerably deteriorated. The lGold Prefered Guest checkin in was cold, non responsive to my requests, didnt provide access to the Club Floor facilities, and didn't offer a room for about four hours after arrival. The room had a broken mirror taped together, a sink and stool that barely drained, cracked tile in the shower, very crowded conditions. and a brokenm shade pull for the window. This was definately not up to our expectations for Starwood facilities. When we asked for a room chjange we were told thotel was completely full and we were going to have to accepty what we had. Overall, we were treated poorly, charged $14.95 a day for lwhat should have been free WiFi, and not recognised / treated like valued customers.
December 13, 2011
Rated 2 out of 5 by SoCalGuy74 Disappointing Stay
My two biggest issues with this hotel was the rude front desk and the construction noise I heard at night while trying to sleep. They really don't treat Platinum members well here. Didn't get any acknowledgement or upgrade. When I asked if I got a Platinum upgrade from the front desk upon check-in, they responded with "no" without checking if there was anything available or an explanation on why there was no upgrade. There were better rooms available per SPG.com so the hotel being sold out wasn't an issue. I asked if they put me on an SPG preferred floor, they said they didn't have any such floors.
The rooms were decent but the wireless internet was spotty while in the room. The one bright spot of this hotel was the club lounge. It's one of the better club lounges that I've been in with a great food selection and nice view.
May 29, 2012
Rated 4 out of 5 by Zondmove great spot, not much in food at hotel
Great central location for New York sight seeing. Really close to Subway, my first time trying it, and it was great. Concierge was very helpful on teaching me, and also with food recommendations. Club 44 breakfast and snacks were good. Only drawback, Hudson Market. If you want a burger at night it is perfect, but that's it. I was there on business, got out of meetings late, and had to be up at dawn, too tired to even move and the only option was a burger. Otherwise I was going out and I just couldn't walk another step. Didn't want room service and wasn't wanting a burger, but had to eat. Many people also complained about having to pay for the fitness center, which you are kinda trapped if you want to work out. SPG, should stop the fees for fitness especially if you are a club level guest, or gold level or above in SPG points.
December 12, 2012
Rated 2 out of 5 by Hugo Good location, worst sheraton I've stayed
I was lucky to be upgraded to a renewed room. It was an average room, small but with relatively new furniture. Clearly without the upgrade I would have stayed in a crappy room.
Staff was in general responsive.
Services were too expensive. $5 + 18% service fee for room service, which was already very expensive sounded like a theft to me.
No SPG recognition at all. No breakfast included for SPG members, no newspaper, no chocolates in your room, no welcome gift, etc.
The location was awesome. I regret from having stayed there anyway, as I only preferred it over other hotels because what I thought I would get from my SPG status. Bottom line, I got a decent room instead of a very bad one, which I could get for a better price in other hotels.
Value for money it was very deceptive. I hope I don't have to stay in this Sheraton again.
December 26, 2011
Rated 2 out of 5 by rc3820 dirty and unhelpful
Had Requested A Room With A Tub And Didn't Get It Initially. Changed Rooms And The Toilet Was Already Backed UP. Took Over Forty Minutes To Get Someone To Unclog. No ONe Came By To Clean The Toliet Afterwards After It Was Requested. Bathroom Tub Was Also Dirty. Had Some Hairs All Over The Tub And Shower Walls. Comforter On Bed Was Not Cleaned. Would Never Stay At This Or Any Other Sheraton Again. Very Disappointed Since I Used My Starwoods Reward Points.
May 30, 2013
Rated 4 out of 5 by lj93 Good hotel - sans plus
The Sheraton Hotel at Times Square is perfect for people who are staying until - let's say - 7 days in New York City. The location couldn't be better (just next to the hotel there are 3 or 4 subway stations), then you have Starbucks, Subway and many other stores which are located quite close to the hotel.
The room was okay, but could have been better. Under the bed it wasn't cleaned and the blankets were not 100 % clean, too. But everybody gets used to it.
May 2, 2013
Rated 3 out of 5 by Sally22 Recent Stay
Location great, room good size. Staff friendly and accommodating. Comments: cleanliness - my room was not vacuumed, and the bathroom, although product replaced - shower and floors not cleaned. There were hairs all over tub and floor. Used product was not removed from the shower. Additionally, the fitness center has an additional charge which i didnt think fair when spending almost $400. Then for 2 days in the morning, not one pice of equipment was available
February 14, 2013
Rated 5 out of 5 by 96mags This hotel is in a great location
We were within walking distance of everything. Rockefeller Center, Central Park, Times Square, 5th Ave and the Theaters! The hotel is very clean and the staff was very polite and helpful.
October 22, 2013
Rated 5 out of 5 by Rollo1 Stayed for a week..Awesome!
We just stayed at the Sheraton New York July 23-28 2012. The hotel was perfectly situated and our newly renovated room located on the 50th floor was very comfortable coupled with an amazing view. We really enjoyed the club lounge which offered excellent service. The staff was very nice, courteous and went above and beyond to assist us with all of our travel plans. Big thanks to (Chelsea) the Manager for making our anniversary a memorable experience. G & L
July 29, 2012
Rated 5 out of 5 by Uboat Excellent hotel and exceptional service
I have never stayed at a Sheraton property in Manhattan. The overall experience was beyond my expectations. I will certainly book this hotel in the future and recommend it to future business and personal contacts. Thank you for such great service and wonderful accommodations. A 5 star property for sure.
October 7, 2013
Rated 4 out of 5 by Lynn62 Hotel good housing keeping noisy in the halls early in the morning
Overall a big room for NYC, clean and comfortable. Only 2 things that were disappointing - I never understand why hotels use white grout in the shower, because you always see the mold and 2 - it is a big hotel so they are cleaning all day, but really does housekeeping need to talk so loudly in the hall?
October 7, 2013
Rated 3 out of 5 by Brendapk how long do I need to wait to check in?
What a horrible introduction to the hotel--waiting 40 minutes in line to check in. When we had paid in full in advance! One person working the check in counter. Clueless travelers asking advice and directions should have been directed to the concierge. Oh wait, the concierge was off duty for the evening. Get your act together Sheraton. If it weren't the venue for our event, I would not have chosen the hotel. And, I definitely will not stay there again.
June 25, 2012
Rated 5 out of 5 by wtljr5 Great Location
Excellent location for walking to the theatre district, Central Park and Fifth Ave shopping without being in the congestion of the Times Square area.
October 23, 2013
Rated 5 out of 5 by CapitalWarrior Excellent Service in a Complicated City
New York is complicated but during Fashion Week its times 2. Despite high occupancy, from the front desk at check in, thanks Lin, to the room, the upgrade, thanks Chelsea, to the club lounge, thanks Tommy, the stay could not have been better. Maria kept our room spotless even with all our time and work product this stay. The staff at this hotel wants to deliver great service, just ask them if something isn't right, they go above and beyond to deliver!
September 14, 2012
Rated 3 out of 5 by GeoffB Not bad, but...
This hotel fit the bill perfectly for location. The room was clean and well appointed. I am going to assume that all hotel rooms in NYC run small compared to similarly rated hotels in other markets and reserve comment on the spaciousness of the room. We used the gym, and in room dining service and were pleased with both, although $10 to use a treadmill induced sticker shock. All staff was uniformly pleasant and helpful.
The bad - the dead bolt on the door did not appear to work. The toilet would cycle loudly every 60 seconds. The bathroom door would not stay shut. And I was ready to throttle the teenage girls who slammed their doors and kept their intra-room party going until 3 am. Why we were lucky enough to be given a room near this thoughtless herd can only be answered by the hotel. It certainly had a negative impact on our experience.
April 19, 2013
Rated 3 out of 5 by Osven Sheraton as a work base
Sheraton at Times Square is a big hotel with many guests. Therefore this is not the hotel to stay at if you are looking for a personal touch. It is too big for that. The rooms are okay but the lack of noise suppression from the hallway can make it a noisy experience.
The staff in the breakfast restaurant Hudson seems to lack motivation for why they are there. Would change the setup to be certain people serving and some others clearing the tables.
April 15, 2013
Rated 3 out of 5 by MCN1107 Preferred guest recognition
I hav been staying here for 4 years on a regular basis. Was excited about room renovations but have to say that less than a year after renovation, rooms are already showing a lot of wear and tear. And since renovation, I haven't received any of the upgrades that I used to get. Get the feeling that mgt is trying to squeeze every dollar they can get to pay for expensive renovations. Treat your loyal customers well, there are many good hotels nearby.
August 11, 2012
Rated 4 out of 5 by pkirchner Lounge quality is failing
I stay at this hotel on a weekly basis for the past few months and I have felt that the quality of amenities in the lounge is falling at a quick rate. There used to be fresh fruit and hard boiled eggs available at breakfast and also two hot dishes available in the evening. Breakfast has now been relegated to bread, bagels and toast, and in the evening just cheese and crackers. I expect more for Platinum level amenities, and I have to say I am disappointed in the lowering of quality available to the Platinum level customers. The lounge is one of the reason I stay at Sheratons, and I have to admit I am disappointed.
In addition, I am surprised that upgrades have never been available to me at any visit.
In spite of this the rest of hotel is absolutely fantastic, to the upgraded rooms and common area, and the great gym, the hotel is great.
August 5, 2012
Rated 4 out of 5 by JeffTerry Sat Night Theater visit
Hotel location is great-always try to get room here first. Would be nice if more SPG points & Cash nights were available.
Breakfast brunch --though convenient, is overpriced. Need Do Not Disturb sign on door or they bang on the door at 9am--Given 12am checkout--make that 10am Please!!
October 7, 2013
Rated 5 out of 5 by BrendaL Location, Location, Location
This is my hotel of choice when staying in New York. The location is wonderful. My only issue with this trip is that there was road construction outside of our room and it went on all night (i.e.after midnight). I had thought spg generally put up notices when construction was taking place at or near a hotel. I am thinking perhaps it was an emergency repair. In the future, I will be sure to call hotels to inquire about construction before booking.
November 4, 2012
Rated 3 out of 5 by Lizc So noisy at night
The hotel and staff where wonderful. I did however have to complain about the noise level at night, it was like trying to sleep with the door wide open! The kind receptionist ( who gave me compensation) asked me if I called security to complain..I explained that the people where not noisy, it's just that you could hear everything! It was like sleeping with the door open. It's a shame that we had a terrible nights sleep in such a beautiful hotel.
March 17, 2013