Rated 5 out of 5 by Irisheyes Resort away from home
The hotels relaxing atmosphere, exceptional staff, accomodation and the city view from the Club room has for several years made the Sheraton our mini vacation within the cty. The location is outstanding with the underground walkways allowing access to a large area of the city core. The staff is amazing and we look forward to their pleasant greeting for our return stay.
December 19, 2012
Rated 5 out of 5 by pablo63 you have some good people
on the trip before my last, i was in an incredible hurry to check in and get to a meeting, due to a late plane. I have to say that the check in process was one of the best i have had. They got the idea that i was rushing and did the whole thing quickly and professionally in what seemed like less than two minutes. the people at the starwood preferred desk are excellent.
February 7, 2013
Rated 5 out of 5 by John41 Outstanding!!
From check in to check everything was great!
July 28, 2014
Rated 4 out of 5 by Patrick55 Hotel is close to the action
The Sheraton is across the street from Toronto City Hall. You get to see democracy in its most basic form. Eaton's Centre and The Bay for shopping are very close for any shopping needs. The Blue Jays( MLB )can be seen for a short walk to Front Street. Same with the Raptors and Leafs in season but why would you go to those perennial disappointments. Overall a nice stay
May 7, 2012
Rated 4 out of 5 by Zeke A disappointed frugal Scotch accountant.
Design of the conference room annex was ill planned.. Washrooms a mile away unless one found and took the back stairway.... down one floor !!!
Buffet breakfast , tax and tip included at $36 for our group was was quite steep.. Would have expected smoked salmon and OJ with champaigne at that price.. The buffet was maybe worth $20 all inclusive.
Satff were super however.
September 26, 2012
Rated 3 out of 5 by Micden Great Location
Hotel is very nice, our room with king bed was Great but being corner room heat was not steady,felt drafty and no heat in bathroom (but came on day we left).
The shower head not comfortable and water temp went hot to cold not steady.
Pool was nice air could have been warmer and not great when there are no towels.
We would go back to this hotel just not that room.
February 19, 2014
Rated 1 out of 5 by DrLawrence worst night sleep
I usually get the best sleep at a hotel, but there were young folks in the hallways who had clearly been drinking, and security wasn't very efficient about clearing up the matter. Then there was some kind of construction going on in the building that caused a rippling sound effect. Again, staff had the noise stopped, but it would resume. This all occurred until 3 am!
May 27, 2013
Rated 4 out of 5 by Goofy13 Downtown Favorite
This is our favorite hotel in downtown Toronto becasue of the proximity to everything Toronto! We enjoy ice skating in the winter and shows in the summer, and of course shopping. The staff is exceptional, especially the Club Level staff - from the HOSTESS to the servers. They are there to meet your needs and go out of their way to see that everything is "just right".
March 31, 2012
Rated 1 out of 5 by Ts219 Platinum Status has Zero value
This was my fifth stay at this hotel. I always get the room which I have booked. The hotel claims they are sold out everytime :).
I am told to book a lower rate so they can upgrade me to a club level, which is what I book normally.
This visit I checked out a day early and moved to another hotel. I have also asked my staff that travels to Toronto to avoid the hotel.
September 17, 2012
Rated 5 out of 5 by 99bottlesofbeer There were a few glitches here and there but they were immediately taken care of by a very friendly, accommodating and professional staff
All the staff, from the parking valet, front desk staff, room service waiters, & Housekeeping were extremely friendly, accommodating and professional. I had read previous negative reviews about this property prior to my visit but my wife and I didn't encounter anything but a very well trained and congenial staff. We had a wonderful stay and would highly recommend it.
May 1, 2012
Rated 5 out of 5 by Grezbanger Fantastic facility - great experience
Everything you expect - world class facility with access to every amenity you need. The staff was amazing! Even when we had a loud neighboring room, the staff was extremely responsive! We enjoyed our 5 year wedding anniversary celebration with the Sheraton and would recommend this facility to anyone that visits Toronto. Location was central to everything. Thank you.
January 28, 2013
Rated 3 out of 5 by johy This hotel needs upgrading in TV's, plumbing
The TV we had kept cutting in and out all day long with static. While taking a shower in the morning it took a long time to get hot water which I understand could be from others using the shower at the same time. (Look into that please) and the tubs water would not exit fast enough. While taking a shower it took 5 minutes after the shower for the water to disappear.
January 3, 2013
Rated 5 out of 5 by Nick28 Thank you for the memorable stay
We would like to thank you and the crew for the memorable and relaxing stay. From the club lounge to the pool the services was remarkable. Special gratitude to you as you also helped us with information around town and the surprise BnB breakfast. I will certainly recommend this Hotel to my family and friends and would love to come back for another stay.
April 1, 2013
Rated 1 out of 5 by PeterJ2012 Never sent me my folio
Always, always get your folio printed before you leave with this hotel. I have asked them repeatedly to send me my folio but they never do and no one ever calls me back on my messages to the voice box there that is responsible for it. So, months later, I am still out over $600 b/c my company won't reimburse w/o a receipt. Appalling service from a Starwood property.
November 1, 2012
Rated 3 out of 5 by Kendra11 Mediocre
I was less than impressed first of all with the cost of valet parking. Especially when they likely parked it in the city lot anyway. Second, the room was only superficially clean. Dust build-up was evident. Third, for the price I expected a newer room appearance. It had not been updated in multiple years. There was also a significantly high added cost for internet.
October 10, 2012
Rated 2 out of 5 by Amy67 Chilly night
Staff were fantastic. Location can't be beat...the one thing that was missing was heat in our room! Went to a wedding and came back to a freezing cold room despite having called reception 2 times prior to leaving for the evening. At 1:00am with two toddlers fast asleep the last thing we wanted to do was switch rooms. It happens, but very disappointing nonetheless!!
December 19, 2012
Rated 5 out of 5 by Dataminer Great Hotel
As a guest to this hotel more than 200 times I can confidently recommend the Sheraton Centre. The staff seemingly has unusually long tenure making them accountable and proud of their work. The location cannot be beat and the amenities are well above average.
I, like most traveler's, have my choice as to where I stay; I happily choose the Sheraton Centre, Toronto.
April 27, 2012
Rated 1 out of 5 by topdoc2020 Unsatisfactory
There was a lot of unorganization and poor service- it was inexcusable. The lights went out in my room in the morning and it took an hour for someone to come up and fix it. The room itself was not clean and to top it off, it was freezing in there. The airconditioning was on full blast and could not be adjusted. This was one of the worst experiences I've ever had.
October 24, 2012
Rated 1 out of 5 by nosleep Noise and Unruly Guests
The Hotel was not prepared for an influx of a couple of hundred young "Guests" that attended a rave-needless to say the hotel was extremely noisey and the so called guests were out of control. Security of 2 people could not handle them. Sleep that night was not an option even with numerous call to the front desk as security could not handle all of the complaints.
February 26, 2013
Rated 3 out of 5 by Visitor9 Internet services
Overall stay was ok very disappointed with no free internet...well actually you can get free but down in the lobby! Hard to believe in this day and age that is not part of your service especially when visiting as part of a large group for business who uses the Sheraton routinely several times a year. Find having to pay $16 per day get internet in room excessive.
November 4, 2013
Rated 4 out of 5 by BrendaG Great stay as usual but problems with WiFi
Usual excellent accomodations and service except problems with WiFi connection - kept disappearing (approx. 1-2x/hr each of the 3 evenings of my stay). I would manually reconnect each time and get back on the system without problems but was a hassle to work on webmail. Helpdesk was not much help and no offer of reimbursement for inconvenience and poor service.
January 16, 2014
Rated 3 out of 5 by Sambi Hotel was Okay
Overall the trip was okay. There were a couple of things that could have been improved. Firstly, we requested a high floor and a fridge placed in the room, and I was told this would be no problem. Upon check-in I had to re-request a high floor and did not receive the fridge. Also, the room was large and spacious, but the carpets were all lumpy and torn up from what appeared to be water damage. There was also several other notable damages on the ceilings and walls. We liked the size of the room, and the two televisions though, and the bed was quite comfortable. Lastly, at about 8:30 in the morning we were disturbed by a housekeeper knocking and coming into the room, I was rather upset with that event. Other than that, the lobby was beautiful and the service was quick at the front desks (can't say the same for the valet, but there was notices around stating construction). It was an OKAY stay, not sure we will be back though.
January 1, 2013
Rated 3 out of 5 by ESS47 Huge Hotel, But Great Location
I've stayed at the Sheraton Centre several times. It is a big hotel, but in a great location, close to the financial district, entertainment district, theatres, subways, etc. I only have two things I wish the hotel would improve: 1) check in always has long lines and waits; and 2) Sheraton Hotels have one of the only club levels that charge for wine--unheard of!
January 24, 2013
Rated 4 out of 5 by Chitosanling This hotel is convenience
This hotel has a great location - close to many tourist attractions that's within walking distance. Bed was okay but room is somewhat outdated. I was somewhat disappointed that the hotel charged guest for wireless service when it claimed as a conference hotel.
June 23, 2014
Rated 2 out of 5 by Meaghan2014 Very difficult to receive assistance
I organized accommodation for a group to stay at the Sheraton for 3 weeks in the summer 2013 and it was an absolute nightmare to set it up and pay.
Multiple times i called the reception and there was no answer or if i was transferred between departments my call was dropped. I spent 3 hours one day simply trying to speak to someone that would take my credit card info to pay for the rooms. I would think that if i wanted to spend approximately $12,000 at the hotel someone would want to talk to me?!
From my experience the different departments don't communicate effectively because I requested amenities for the rooms, one department said it was taken care of and then i would hear from our guests that it wasn't.
A woman name Jeannette in billing finally made an effort and made this experience bearable. I appreciated her taking care of things, but unfortunately it was too late for me to say i would go back to the Sheraton again.
August 22, 2013
Rated 4 out of 5 by presenter Staff at this hotel are very friendly and helpful.
The staff are what makes this hotel great.
Not impressed with the internet service. Signal strength is low and drops off frequently. It is even worse in the meeting rooms where it is usually needed to present workshops.
Filters on airconditioning units need cleaning.
Nice facility close to Eaton Centre, Bay store and lots of good restaurants and entertainment.
August 19, 2013
Rated 1 out of 5 by jzenp Staff
I would not recommend this particular Sheraton to anyone. The only staff that I was able to get help from was the check in desk. The support staff including the bellman, housekeeping and in particular the staff at the tour desk were rude and unhelpful. The cafe staff short changed me two mornings in a row and refused to correct the situation when called on it.
October 10, 2012
Rated 5 out of 5 by Swag50 The hotel staff are great
Most of my travel takes me to Toronto. When I'm there I always plan to stay at the Sheraton Downtown. It feels like a second home to me. The hotel staff are great (very friendly, always making you feel welcome). Whether its the food, the room or service its always been excellent. Special thanks to those in the club lounge, especially Blesilda. She's the best!!
April 5, 2012
Rated 2 out of 5 by Veronique50 bad experience
I am sorry but this hotel is not to my standard nor to SPG one, I believe
July 24, 2014
Rated 2 out of 5 by BoatShowDave Showing its age ...
This hotel has a number of things going for it - its great downtown location within easy walking distance of shopping, nightlife, and restaurants; its great year-round indoor-outdoor pool, and the incredible Toronto Boat Show rate of $98. per night. However, against that is the incredibly bad service in the restaurant, the extra $16.89 per day for Internet access, and an aging decor on the guest floors that is desperately in need of updating.
As for the restaurant service - I was overcharged but did not notice until on my way out. I mentioned it to the maitre'd who said she'd have the waitress care of it. However, when I got back the waitress called me in my room to argue that I was wrong and that the price she charged me was correct despite there being a large sign at the restaurant door advertising the price of the very special I had ordered. In the end she did credit my bill, but did so incorrectly so I was still out money.
January 18, 2014