Rated 5 out of 5 by Maria Amazing service
The facilities are great, but what really makes this hotel excellent is the staff! On arrival, I was offered a complimentary service; before leaving, I had forgotten something in my room and 3 hours later, went back: the cleaning lady had left it exactly where she had found it. The concierge provided amazing advice. Made such a difference!!! Thank you!!!
April 5, 2013
Rated 4 out of 5 by Blackwood Busy but good location
Nice property, very nice lounge. Very large and busy. Line ups for check in and check out. Long walk to parking. Good SPG Plat treatment. (Except for being wrongly being charged for internet AFTER I departed). Well located in downtown Toronto,with easy access to everything through underground walkway. Hot and cold tap in bath was was reversed in my room.
June 9, 2012
Rated 4 out of 5 by Chathamite Stay during November 2013
Lovely downtown hotel. Close to shopping at the Bay and The Eaton Centre.
Unfortunately our floor was extremely noisy on the second evening of our stay and despite 4 complaints to the Front Desk and direct discussion with the noisy neighbours this issue persisted for over 90 minutes (from 11 pm to 12:30 am) unresolved.
November 25, 2013
Rated 4 out of 5 by Janice40 Great hotel just need to adjust noise
There were lots of noise at night, a banging sound that preventing me sleeping
February 4, 2014
Rated 2 out of 5 by rmc2012 Decenet hotel - but don't expect any service.
Great room - some updating needed. Unfortunately, don't expect a great response if you require anything in your room - or something in your room doesn't work. After 4 phone calls over the course of 2 hours - I gave up.
Calling down to the front desk - you are greeted with unanswered phones (my last call to a "manager" went rining for over 10 minutes).
April 18, 2012
Rated 4 out of 5 by PC11 Great Stay
We had a great stay. Dylan at the front desk was very helpful when we needed to change our room to accommodate an extra child when we arrived.
The view from the Club Lounge both at breakfast and at night was fabulous. The only negative during our stay was the backlog in getting the car out with the valet service.
Great location and definitely return.
November 13, 2012
Rated 3 out of 5 by IronGirl Nice place; Good Service
Nice Hotel, and Front Desk was very helpful. However, did not sleep at all as people were partying all night long in the hallway which made it difficult to enjoy the next day in Toronto with no sleep. Hot tub was very outdated and for a hotel that size should be a lot bigger, squeezing together with strangers, not a great time.
November 11, 2013
Rated 2 out of 5 by SPG85 Not as expected
The room was not clean. There was a fork and dirty towels under the bed. We found some hair in the toilet seat. The rooms were gloomier and less luxurious than the photos on the site. Room service food quality is average.
However the lobby is very nice, spacious with a nice layout and nice Christmas decorations. Located few minutes from Eaton center.
December 27, 2012
Rated 3 out of 5 by Phillyvisitorforconferenc nice hotel but long lines
Had to wait half an hour to check in, 15 minutes to check out, 20 minutes to store my bag on checkout. They also charge for wireless in the room which is ridiculous. Changed my room reservation from two beds to one king after i made my reservation, they said they sent me an email about it. they gave me free access to the lounge to compensate for that.
May 23, 2012
Rated 4 out of 5 by Biztraveler919191 This hotel has excellent workout facilities
I really enjoyed the work out facilities. They exceeded my expectations. However, it did not make up for having to ask each day to have maid service clean my room. Also, my room was COLD. There was no way to turn the heat up, only turn the AC down. I staying in mid-September and I was COLD. Also, the hallways were dark, making them seem dingy.
September 24, 2013
Rated 3 out of 5 by Angler The rooms are very nice
Although the rooms are very nice we didn't get housekeeping on our second day, the restraint is very expensive and is basically roadhouse food, the menu was very limited, we contacted housekeeping on a few occasions and met with just short of a rude response and we had to pay for parking when we were told it was included in our room for the weekend.
June 29, 2013
Rated 5 out of 5 Business and pleasure
Staff is wonderful. From Brian and the all the folks at the front desk to Bless and the staff in the lounge, you are always welcomed and treated like family. Beds are the trademark Sheraton high quality and access to business venues, restaurants, sports and entertainment are all within walking distance. They do everything very well.
October 28, 2013
Rated 5 out of 5 by Flyingtailor Great stay
Very good stay great recognition and valve. This hotel has fast check in and check out right downtown. A pleasure to stay here.
January 28, 2014
Rated 4 out of 5 by johnnyr123 this chain is dependable
can always count on consistency
February 6, 2014
Rated 3 out of 5 by Diggitydog Poor Service
I waited 20 minutes at 10:30 pm for someone from Guest Services to answer the phone, They never did. I had to get dressed and walk down to the lobby to get what I needed. It took me 20 minutes to check in when I arrived at 6pm. I was almost late for my dinner. The hotel seems to have too few staff to accomodate the number of people staying there.
December 16, 2012
Rated 2 out of 5 by Mic62 Toronto
Construction woke me up at 8am. called down and asked for it to stop + was told it was normal to have work being performed in hotel. Phoned down again a half hour later and they said they had no record of work scheduled above my room (sounded like bathroom tile being hammered) but would send security to investigate. Noise stopped 30 mins later.
February 28, 2013
Rated 2 out of 5 by Dissapointed Dissatisfied
We've been staying at this hotel for years, in fact it is our choice hotel when we travel to Toronto, however, we were very dissapointed with our stay on this occasion. The room temperature could not be controlled, there were only plastic glasses in the room, which were not even replenished, and the room and washroom are getting shabby looking.
January 28, 2013
Rated 3 out of 5 by BillTheRegular I like this hotel, but...
Normally this hotel gets 5 stars from me. I stay here every week. They take great care of me. This week though I was given a room that smelled like the prior guest was a smoker. The replacement room has a leaky/noisy toilet. The repair only fixed the toilet for one day. There were other guests on my floor who made noise from idnight until 2:30.
November 27, 2012
Rated 3 out of 5 by Sylver overpriced for what it offers
I was attending/organizing meetings at the hotel. Accessing the front desk by phone was frustrating. I called for information and 3 out of 5 times, they did not answer the phone.
Rooms are outdated but fine. beds very comfortable.
there is no fridge in the room and there is a fee to access wifi in the room.
November 25, 2013
Rated 2 out of 5 by Floyder88 Sheraton Center....Tired
Banging pipes, old tattered furniture and a bed with a big sag highlighted my stay.... need I say more.
January 30, 2014
Rated 1 out of 5 by piacan68 a nightmare stay
Went for a conference for 4 days. I was placed in Richmond Tower where the walls are thin like a sheet of paper. Had to call security twice because some very loud partying was going on at 11:00 at night and then at 3:00 AM. Guests in the next room could be heard talking as if they were in the room and they were not that loud. Avoid this place.
November 13, 2012
Rated 3 out of 5 by Razor not up to par
For a Sheraton I was dissapointed with the overall appearance and how outdated my room was. It smelled like a tent that got wet and was put away for the season. When the staff I spoke to responded it was very fake, the words were there but the tone was I don't care I was shocked that there was no free wi-fi in this hotel...very dissapointed.
March 6, 2013
Rated 5 out of 5 by Golfer12 Awesome Staff
Sheraton Hotel downtown Toronto has been our place of choice for several years. Staff are always more than welcoming and we are always treated well. Rooms are well kept and hotel lobby very welcoming. Attention to detail is very noticeable. Would recommend hotel to anyone who wants a great place to stay - close to all shopping, theater etc.
December 1, 2012
Rated 2 out of 5 by mackin03 Only fair this time around
I stayed for 3 nights this time around. On two of the 3 mornings, my room had no hot water. Staff seemed aware of the problem when I called to inquire but no solution, time to resolution, or alternative was offered, forcing me into uncomfortably cold showers. My fellow travellers, staying in other rooms in the hotel were not affected.
September 7, 2013
Rated 5 out of 5 by Serge16 Its a hotel with perfect location
Great service in the heart of downtown. Near to a mall. Nice people. we liked a lot. Just one failure: the internet service. Its too expensive when others hotels have free internet and unlimited.
January 14, 2014
Rated 2 out of 5 by CanadaVisitor Expensive without the Star Appeal
This hotel was very mediocore. The rooms are a bit old and have an unwelcoming smell to them. I was unaware of the credit policy with not have the staff clean your room. Without signing up for it, they did not clean it which caused me to become very irritated. Apparently, they had signed me up for this program without my knowledge.
September 24, 2013
Rated 5 out of 5 by adalakoudis thank you
I wanted to extend a special thank you to the lost and found / housekeeping team. My wife forgot most of her clothes in a dresser drawer and everyone worked hard to find the items and arrange for us to pick them up. I am a platinum member and spend many nights in Starwood properties. This validated my decision to remain brand loyal to SPG
December 18, 2012
Rated 4 out of 5 by BCGuy Nice hotel, poor restaraunt service
Hotel is central, big, very busy. Longish wait to check in, but not too bad. Room was nice.
Wanted to eat at B n B restaurant. Was shown to a table and after at least 15 minutes, no server had been over to take any sort of order - drinks or food. Doesnt feel good to be ignored like that. I left (after complaining to the staff at the desk)
December 3, 2012
Rated 3 out of 5 by Margaret10 Poor heating system
Common areas were extremely warm and the room had no method to cool down the air. System threw heat the whole time, even with the thermostat turned to the lowest.... Towels were not fresh....Breakfast was over-priced...-paid for next level room; but, was provided a standard room, at check-in
December 5, 2013
Rated 4 out of 5 by tt2444 Nice Stay
We stayed at this hotel Sept 5. The staff were wonderful and the hotel is very clean. The bathrooms need upgrading and the room seemed very hot even though we turned the thermo as low as possible (the air blows into the blackout curtains so we pinned them back with our shoes). Overall the hotel and room were good and we would stay again.
September 9, 2012