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  • Para hospedajes de más de 90 días, llame al 866-539-3446.
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1 habitación 1 habitaciones , 1 adulto 1 adultos , 1 niño 0 niños
Rated 3.4 out of 5 by 1364 reviewers.
Rated 5 out of 5 by Best bed ever! I loved the hotel but the bed was the standout! So clean and comfortable! I wished for a small refrigerator in the room but otherwise---a perfect hotel stay! March 18, 2013
Rated 5 out of 5 by Great Dallas Hotel! Close to arts district. Fantastic staff, beds, restaurant!!! March 17, 2013
Rated 4 out of 5 by Good for conference The Sheraton Dallas offers all the amenities you'd expect in a conference hotel. The room decor was up-to-date with a comfy bed. Food options were pricy but no more so than any other hotel of this size in a major city. I was disappointed to have to pay $9 to receive a package (handling fee). Also, the bellmen tried to direct me to a private taxi as opposed to the city-sanctioned ones. They said, "same price as a taxi." They are not the same price. The bellmen and/or the hotel must get some sort of kickback from these guys. Buyer beware. March 17, 2013
Rated 4 out of 5 by Peets in Sheraton news attention Peets does not offer bagels, a staple breakfast food of runners. Fruit cups at Peets are much too large and would benefit from policing by a Mayor Bloomberg. (I don't want three servings of fruit for my breakfast.) Hotel: Wonderful experience, thanks to your great staff. March 15, 2013
Rated 3 out of 5 by Nice rooms but very underprepared for a convention The rooms were very nice however for the largest convention hotel in Dallas the entire staff seemed overwhelmed and understaffed and underprepared for our competition weekend. The only place to eat when we arrived back at the hotel after 10pm was the bar "Drafts"- and they were overwhelmed. They even told me so! No toilet paper, no wash cloths, one small bottle of shampoo-didn't you know we were coming? March 13, 2013
Rated 5 out of 5 by Club level worth it Wonderful people working there in club level, and the view was amazing from27 th floor March 11, 2013
Rated 5 out of 5 by Dallas Sheraton Great hotel! Staff is great. Has everything you need. March 11, 2013
Rated 3 out of 5 by Less than Group members had to move rooms because of water loss. TVs were not working. No toiletries. Poor oversight by housekeeping. My expectations were higher for a downtown hotel. March 11, 2013
Rated 3 out of 5 by Would not recommend this hotel. The hotel is outdated, and so was very much below my expectations. March 11, 2013
Rated 3 out of 5 by Overall, just ok This was my first time staying in the Sheraton Dallas and I was travelling for business. Overall, my stay was ok. The sheets on the bed were rather itchy and not very comfortable. The day I was checking out, there was no hot water in the room. Its possible this was due to the construction in the area. Otherwise, the stay was great and the staff was very helpful. March 11, 2013
Rated 2 out of 5 by SPG = no face cloths/No cell reception Cannot believe a hotel of this stature would assign a room on the preferred guest level that did not have face cloths. Futher, cell reception in this facility is virtually non-existant. Totally unacceptable for a business traveler. March 7, 2013
Rated 3 out of 5 by Unsatisfactory While booking, I noted that inetrnet was included but it liklely was not. Called staff for direction to fitness center, they moved me around for 25 min when i dropped an idea. Hotel's address is Olive st; however, it shows North Olive st on my itinarary, which I could not find on GPS. I wasted 30 min extra to locate the hotel. March 6, 2013
Rated 3 out of 5 by Dallas Sheraton March 2013 Waited 18 minutes on floor 24 of the North Tower 5 to get an elevator to the main lobby. When I called the front desk they simply said 600 people were trying to check out. Not being able to get to the lobby in a timely manner created my schedule to be very behind. Phone in the room did not work. Had to go to lobby to request a repair. Then I was unable to contact the front desk the rest of the entire weekend due to a busy signal. Basically made the concierge desk useless. March 6, 2013
Rated 2 out of 5 by This hotel was understaffed For the price that I paid to stay at this hotel, I expected ALOT more, the room was great however the hotel was way understaffed and not very accommodating to the volume of guests they had, I waited at their restaurant (Draft) for 1 and half hours to feed my child as there was dance competition in TX for the weekend, I was very disappointed with my stay. Saturday night I tried to call for room service and the phone rang for 30 minutes, I had to go down to another restaurant in the hotel (Kitchen Table)To order food for dinner and was charged An excessive amount of money for a to-go order. ....not happy. March 5, 2013
Rated 2 out of 5 by will not stay again The staff was unable to provide a roll away bed after several times of being assured and room service was unable to provide meals. March 5, 2013
Rated 1 out of 5 by Worst stay! Check-in- 45 min, then all but one restaurant was closed. Thermostat did not work 1st night. Housekeeping picked up dirty (& I mean visibly soiled from my shoes getting something sticky on the bottom) towels off the floor & laid them on the tub & did not replace them. Service @ restaurant was slow. Locked in the parking garage, room key would not let me out. I could go on & on. Most staff were very friendly. The hotel basically could not handle the amount of guest they had & staff was doing the best they could. March 5, 2013
Rated 2 out of 5 by This hotel did not meet my expectations The shower kept backing up badly and needed to be serviced twice during our 3 night stay making us rush to our competition. Our telephone in the room was broken so when we needed more towels we had to go down to lobby to request them. The food was expensive and not good. March 5, 2013
Rated 3 out of 5 by Under staffed We were there for cheer comp the cafe closed to early and waited over 2 hours for food there also yogurt shop and the coffee shop closed at 4 when cheer went until 10 pm the only place to eat was the draft which waited over 2 hours for food and drinks and ran out of everything finally just left without food cause had a flight at 4 am and waited till 12 maybe need to check with company that hosting for so can accommodate longer hours and more staff even room service was 3 hour wait March 5, 2013
Rated 5 out of 5 by Hotel exceeded my Expectations The hotel exceeded my expectations. I will definately be adding the Sheraton family of hotels to my list of must stay at hotels. March 5, 2013
Rated 2 out of 5 by This hotel had a hard time handling large crowds The bed was comfortable. The tissues were like sandpaper. The room had a buzzing noise that made it hard to fall asleep. Liked the green program. Rooms service was terrible. March 5, 2013
Rated 3 out of 5 by very nice hotel but not when full! no one even answered the phones I guess because it was full because of cheerleader competition They also charge for internet I hate that But rooms very comfortable and clean and pretty quiet concidering.... March 5, 2013
Rated 3 out of 5 by Great hotel but was not prepared for a big group I travel quite a bit for business and have always been happy with Sheraton properties. This past weekend I was traveling on a personal trip to my daughter's cheerleading competition. The room was to Sheraton standards: very clean, nice beds and nice size. I was disappointed that a refrigerator was not standard and that internet was not free (even for Starwood preferred members). The hotel also was not prepared for the large group. I called housekeeping and the front desk several times and the phone just rang and then I got a recording and eventually hung up on. I didn't have enough towels and I couldn't get anyone to deliver more. Also, it take several attempts to get room service and it took forever. Finally, on the last day we received no maid service. I even saw housekeeping in the hallway and asked them to clean the room but they never came. Although I still believe in the Sheraton brand, I was disappointed in my stay. I hope that Sheraton increases their staff for large events. March 5, 2013
Rated 1 out of 5 by Guest services was terrible After waiting in line for about 30 minutes to check in, 3 people were put in a king room. Our reservations clearly showed 3 people. We were told at check in we could request a rollaway. We tried calling guest services for over an hour, we were put on hold and disconnected over 10 times. and then went to guest services to speak to a manager. We were told rooms arent guaranteed if booked through a 3rd party and we would get a rollaway. Never received the roll away. We were so tired 3 of us fell asleep in the king bed until the people next door started arguing at 2:30 am. Called guest services and was put through to security - yes I got through at 2:30 am. Dont think they ever did anything. The arguing went on for over 30 minutes. Worst hotel stay ever !! I will never stay at or recommend Sheraton hotels. I guess if you book through a 3rd party you are a 2nd rate customer. March 4, 2013
Rated 3 out of 5 by Some problems My room heater didn't work, shower head sprayed all over the bathroom and I saw the same food tray in the hallway for 2 days... March 4, 2013
Rated 3 out of 5 by Concerns on many levels 1. We were part of a Studer Group conference and were not able to receive the group pricing. 2. The group reservations were to have been billed to a single credit card - this was arranged in advance. At check-in, that did not happen and my team was asked for a credit card - not for the personal items - for the room charge itself. 3. I provided the check-in staff information to fix the group billing issue (all being billed to one card). I checked the night before check-out and it still had not happened. I again took the item to try and explain what we needed and how it had already been approved. The front desk staff was limited in their ability to resolve the issue because the acocunting department had gone for the day. 4. At check-out I was told the issue had been resolved but when I got home, found that my personal card had been charged - so this is a issue that will still need resolution. March 4, 2013
Rated 2 out of 5 by Expectations not met We booked this hotel for location convienience for the NCA Cheer championships this weekend, and after the one night we booked, we are glad we did not book a second. For $139.00 a night, I felt that our $$ would have been better spent elsewhere. Here are our concerns... 1. You were not really setup to handle that type of crowd. Parking took over 30 minutes, check in took 45 minute to an hour. 2. We were told that "we were not eligable" for a cot for our three year old son. For $139.00, I think we were eligable or at least been advised on how to sleep him comfortably. 3. Valet was extremly busy and did their best, but the "we'll have your car in 5-minutes" line did not hold true. The three times I needed my vehicle, the wait time averaged 15 minutes. I will say though that we were recogonized as waiting and were tended to at that point by your valet staff which made it better. We understand that hotels get crowded and being in downtown, traffic can be congested. But your hotel was severely not prepared to handle that type of traffic and we felt that you were just "running people through" and severely lost the connection with the paying customer. Yes, stress levels get high with employees and we understand that. But the most important aspect of a hotel stay, is to "be seen to and taken care of" Not just a "Here is your room, get out of our way, NEXT IN LINE PLEASE." Please note, that we were not met with any rude staff members as I believe they were trying their best but the overall expereince was less than fullfilling. Next year, I will be booking a room father up north where the crowds are smaller and I feel like a patron and not just another numbered guest. March 4, 2013
Rated 5 out of 5 by Hotel check in, valet, concierge & maid service All were excellent and very helpful. Big Thanks to the check in desk-Emma, for going above and beyond during our check in. The hotel was busy with the lobby full and check in was extremely helpful and professional! Also, maid service, women restaurant manager, valet and concierge should be recognized! March 4, 2013
Rated 2 out of 5 by The beds were comfortable Had trouble calling room service, came in room made bed did not clean anything left dirty rags in bathtub only left towels, tv only got maybe 10 channels. had a phone call on my bill did not make. Several people we say also complained food service first night horrible. Overall would have not even should have pd price for this hotel. Will not recommend to anyone. March 4, 2013
Rated 5 out of 5 by Very comfortable! Great experience! My meeting was across the street from the hotel but due to the sky bridge, I never had to leave the building. Excellent work out facility. Food in the resturant was great! March 4, 2013
Rated 3 out of 5 by Hotel needs attention Customer service needs immediate improvement. Had to call several times for items that were promised to arrive shortly. March 3, 2013
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