Rated 3 out of 5 by SYNTS Ok but scratchy sheets
I like this hotel...the location, staff, cleanliness, however, the sheets are scratchy, rough and not soft. This is the second time I've stayed at this hotel and both times I was not able to sleep well because the sheets were not comfortable. The bed is fine but I don't know if they use too much bleach or detergent or what.
September 28, 2013
Rated 4 out of 5 by BigJim12 Great Location
Got upgraded to a good view floor but did not get upgraded to Club Level access - a disappointment. Love the location for theater and restaurants. Morning coffee lounge in bar is a nice plus. Hotel is very busy and crowded. Concierge service was very poor. Quick and efficient laundry service although pricey. Room is very comfortable but shows signs of aging. Complaint about concierge was well and quickly handled.
August 10, 2013
Rated 3 out of 5 by Stella44 Needs better cleaning
I recently stayed at the Sheraton in NYC on 7th and 53 with my husband.
The bathroom was small but the shower was nice. Although the cleaning service was prompt, I cannot say it was good. I could not look at the reflection of the sink in the mirror because I could see all the black mildew below the edge! I cannot possibly stay in a place that is so dirty.
I hope the management reads this review and takes care of this problem in every room.
May 6, 2013
Rated 3 out of 5 by Becky916 Check-in Service Could Be Better
I have stayed at this location twice a year in the last several years. Over the last year, the check-in staff has become very condescending. Per the reservation, my room was to be a king or 2doubles but they always pre-book me into a queen, most likely because I'm a woman (this is done quite often in the hotel industry). I had to ask for the room category change - they also didn't have my SPG# noted, although I entered it on the reservation.
February 6, 2013
Rated 4 out of 5 by Mac40 Much improved
The hotel has been substantially improved since our last stay four years ago. The staff was very friendly and helpful, including everyone from the bellmen, to the houskeeping people to the front desk staff. The breakfast service on the 44th floor was very good and the room is very comfortable. This is a welcome addition. The room we had (king size bed) is quite a bit smaller than we are used to. The remodeled bathroom was nice but small.
May 20, 2013
Rated 2 out of 5 by Dale33 Great Location, Rude Staff
The hotels location is perfect. Close to times square, subways, central park, and shopping. Staff at the front desk are rude and do not care for your needs one bit. Even if you are a Gold or Platinum SPG member. Apparently what I was told was there are no upgrades for us at this hotel. On the bright side the staff in the breakfast buffet are the nicest people in the hotel. They even remember your name each day you come in. Very outstanding.
December 14, 2011
Rated 5 out of 5 by jmconigs We love this hotel
We stay at this hotel whenever we come to New York. The location is perfect, and the staff is professional, friendly and helpful. They always go above and beyond to make our stay comfortable and pleasant. We access most of the services: bag chack, concierge, bar, Hudson's, Security, etc., and have always received outstanding service. We'll be back. We highly recommend the breakfast buffet at Hudson's and the Chocolate Martinis at the bar.
February 20, 2013
Rated 3 out of 5 by July12 current Aug. '12 stay
NYC is a tough place to perfect customer service since there's so much going on, but the staff here is friendly enough. My main suggestion pertains to the TV service - it's one of the worst I've ever seen. There's no channel guide printed in the rooms and the GUIDE through the remote lags in its responsiveness. There are also channels mislabelled and many of them are presented as blown out SD filling a 16:9 set. Reception quality is poor.
July 25, 2012
Rated 2 out of 5 by All4Kids Not so friendly
The person at the counter had an attitude. I checked in but they told me I couldn't go to my room because it was 2:20 not 3:00. Therefor I had to wait on another 20 minute line at 3:00 to get my keys. Which meant I spent a total of 35 minutes waiting on lines. Then I had to pay for them to hold my luggage for me and again when I checked out. I only stayed there because that was where my daughters dance event was held. I will never return.
July 18, 2012
Rated 3 out of 5 by Foxie6558 Great Location, Just So Amenities
The location to Time Square, transportation, shows and eateries is great. The staff is friendly and the amenities just OK. Check your bill, two out of the 3 rooms we booked had an incorrect billing, which the staff resolved. Our room had a coffee stained bedskirt which was never changed and the room was not vacuumed the first day.
September 23, 2013
Rated 5 out of 5 by DianeO Difficult timing
The hotel was wonderful and all you would expect from a upscale hotel. The concierge was not very helpful at all when asked how to get somewhere she acted as though we were interrupting her and gave us incorrect information which took us way out of our way. We were there during hurricane Sandy so they shut down many of the facilities but still charge very large rates - it was out of my budget to stay that many nights but I had no choice.
November 1, 2012
Rated 5 out of 5 by AJB2237 Great location and great experience
I wanted to thank you again for your staff's hospitality and professionalism and to let you know how much we enjoyed our stay at the Sheraton Hotel in New York City. We came to New York hoping to see as much as could of your exciting city and we definitely accomplished that. Now I know what Frank Sinatra was referring to when he said that “I want to wake up in the city that never sleeps”. We look forward to being a part of it again soon.
October 29, 2012
Rated 4 out of 5 by chiefdfc Nice but please ready
All in all, had a good stay in this nice hotel, but must make the following comments
1) My only comment about the $50 per day parking is that for my $50 per day, it should not take 45 minutes to get my car out. I am not exaggerating. I have a picture of the crowd at the parking garage in my phone if you want to see it
2) I would be happy to pay $50 NYC price for room service breakfast, but for my $50 I expected better quality food/coffee
April 30, 2012
Rated 4 out of 5 by Traveller74 In the heart of NYC
Stayed in a newly refurbished room at the Sheraton New York Hotel, which was nicely decorated, very comfortable bed and amazing view down over Times Square. Thankfully the hotel is a couple of blocks north of Times Square, so there is some respite from the crowds, however the hotel itself is enormous, so there is always people coming and going. SPG guest recognition is good, which helps avoid queuing for both check-in and check-out. Breakfast in the hotel restaurant was perfectly adequate, but nothing out of this world. The hotel is also perfectly located for MoMA nearby, and Central Park just a few blocks north. Staff were consistently friendly and efficient, there was an error on my bill at check-out however it was corrected quickly and with a smile. Given how constantly busy they are, I was pleasantly surprised at the level of personal service.
June 8, 2012
Rated 3 out of 5 by FLAchick *shrugs*
The hotel was nice, the bed was comfy and the bathroom was cute. The location of this hotel is perfect, it's right at the heart of everything. I appreciate the front desk guy who was overly patient with me during check-in. The bellhop guys were nice and friendly.
However, the customer service individuals were rude, impatient and hard to understand. Paying extra to use the gym was unexpected and the hotel food was ridiculously expensive.
June 1, 2012
Rated 5 out of 5 by FeeFeeB Ladies Weekend trip-Perfect location
We were in town for a broadway play. This hotel is in the ideal location. We were walking distance to everything we wanted to see and do! The only use of public transportation was to and from the airport. The hotel took care of our ride back to the airport which was great. The rooms were nice. Despite being extremely busy, each guest was treated like they errrr the only guest. Great hotel!
August 26, 2013
Rated 3 out of 5 by CHristian Okay but not great
Rooms are very small with bathrooms being tiny and very old looking. Rooms seem to be updated but NOT bathrooms. Hotel charges for everything....Internet $15 day, fitness center $10 per time, bag storage if checking in early or checking out late is $4 per bag......kinda feel like you get charged extra for everything. I am a gold SPG member and got no benefit for that. Location is good but there re other hotels that I would rather stay.
April 10, 2013
Rated 4 out of 5 by Fancy Sheraton NYC
This hotel is in a perfect location to all the hot spots in NYC. We could walk to Central Park, Time Square, Broadway theaters and even the Apple Store (my kids favorite). It is just far enough away that you don't hear the 'all night' party that seems to go on there. This is beautiful hotel, the staff was kind and helpful and the room was very clean. The only downside is we could hear the people next door talking & parking is expensive.
November 15, 2012
Rated 4 out of 5 by havanashirl Great location
Hotel was very good for location, room/bed, and hospitality room for SPG members. Manager Anna was very friendly when we checked in and treated us to a free bottle of wine, signature spring water and couple of apples that were sent to our room the first night. We ate at local spots so cannot comment on the restaurants. Overall great experience.
September 18, 2013
Rated 4 out of 5 by case22 Great Location
I had asked for adjoining rooms, the staff really worked with us to try and get this. When we got there only one of the rooms was ready. We all piled in 1 room and headed to dinner. When we returned the room was still not ready. Finally at midnight (we had 5 kids with us) we said we just needed a room. The put us in another room. We were disappointed since the kids all wanted to be together. The next day, they moved us all to adjoining rooms. It was a pain for that first 24 hours to be in three different rooms, but the rest of our stay was great. The rooms were small but very clean and comfortable beds. The location of the hotel was perfect. Everyone we dealt with was very nice and professional. We got a great deal through the sheraton website and the hotel was more than worth what we paid. I would definately stay there again if the price was right!
December 4, 2012
Rated 5 out of 5 by Paul2010 An excellent visit
I echo the comments of the last two writers. The location, the facilities, the staff, the service, the cleanliness and the club lounge were all excellent and exceeded our expectations and our experience at other hotels. We come to NY often and this was our first stay at this hotel. We will return to NY next weekend, had reservations in a different hotel and changed them so that we will stay at this hotel again. We enjoyed it very much.
April 30, 2012
Rated 5 out of 5 by trax53 Excellent suite with great view!
We brought my mother to NYC for her Christmas present and to see the Christmas Spectacular at Radio City, Upon arrival was greeted by very helpful bellman, the receptionist at the front desk was very professional and kind. We where upgraded to a Parlor Suite which was fantastic! The beds where very comfortable and the parlor was great with a murphy bed. City views from every angle. 2 bathrooms. We enjoyed our stay very much. Thank-you
December 19, 2012
Rated 5 out of 5 by Happy09212 For business or pleasure
Everyone at this hotel is customer centric - from the front desk to the hamberger joint to the security guy that helped me get back in my room after I locked myself out of my room. The only downside of the experience is the lighting in the bathroom makes it difficult to do makeup. The highside, the lamps they have installed in the room itself are great, each has two outlets for your electronics, no more having to look behind the beds.
September 18, 2012
Rated 2 out of 5 by Aaodao Not worth the money
Next time in NYC will stay in the Westin or W, this hotel is not worth the money. Poor service, rooms smell moldy, and so crowded that you can not get in the elevator for 10 minutes at a time.
The platinum lounge, is opened to too many, and the dress code is none existent. Smelly and sweaty people mix with business people. How can you seat for a snack with stinking neighbors that do not care.
This facility is poorly managed is obvious
June 22, 2012
Rated 4 out of 5 by Sheilae Missed second guest
Inhadva staff member take over my room as I had to leave conference early. We both went to front desk to add her. She showed I'd and we thought was added to register. Until her key didn't work. She went down to get new key. Was told room in my name only. By that time I was traveling and not reachable. Eventually security came and had her I'd luggage and she got in. But missed meeting as result. Very disappointed in staff. Hotl fine .
January 15, 2013
Rated 4 out of 5 by JL2013 Great front desk service
I arrived at the front desk today trying to check in, only to find out that the booking made by my agent didn't come through. The staff at the front desk really went out of the way to help me, making calls, checking records and making arrangements to make sure I have a room to stay for the night.
One of the supervisors, Seher, was especially friendly and helpful throughout the process, turning this into a very pleasant experience.
March 23, 2013
Rated 4 out of 5 by russelh Great Stay
My wife and I just returned from a four night stay in New York, and the Sheraton was ideally located near Times Square and all the theater we went to see. The hotel staff was perfectly helpful and friendly, and the room was clean and comfortable. There were three minor issues with the room that kept this from getting a five star rating: 1) the dead bolt on the door did not work, 2) the shower did not have strong enough water pressure even when trying the various settings on the showerhead. and 3) the room temperature did not appear to be adjustable... We wanted the room to be around 73 degrees, but no matter how high we set the thermostat temperature or fan, the room temperature stayed at 70 or 71 degrees. None of these issues made our stay unpleasant and weren't worth complaining about during our stay; and we will definitely consider staying at the Sheraton again on our next visit to New York.
August 20, 2013
Rated 4 out of 5 by Dlupia Pleasantly Surprised
After reading prior comments, I was a bit nervous about staying here. To my surprise many of the negative comments were not true.
Pros: VERY nice, newly renovated rooms. Comfortable beds. Bathroom met expectations for a midtown Manhattan hotel. Staff was friendly. Location was amazing.
Cons: No parking service when I arrived at 11 pm.
Baggage storage after checkout was a service not OWNED by hotel and we were charged a fee of $3.25/bag. Although not a steep price, very unexpected after we were told there WAS a baggage storage available but NEVER told there was a fee associated with it until we made it to the front of a 20 minute long line.
There were NO alarm clocks in the room.
There were only 2 people at regular registration counter during prime checkin/out times and the wait was a bit more than expected compared to other similar hotels in Manhattan.
July 1, 2012
Rated 5 out of 5 by Bond022 Great location
This was my first trip to New York and I was more than satisfied with my accomodations. The staff were friendly and knowledgeable and the guest room was clean and comfortable. The location of the hotel is perfect for tourists - a close walk to Times Square, Rockefeller Center, Central Park and subway stations. I would recommend this hotel and I look forward to staying at the Sheraton again.
August 18, 2013
Rated 3 out of 5 by BillfromEAMEBrussels Staffing levels
The hotel was in good shape, and the experience was pleasant on an overall basis.
I felt, however, that you were not sufficiently staffed in terms of front desk, concierge, and Guest Services Hotline personnel.
Check-in was totally backed up. And getting responsiveness from the Guest Services hotline was difficult. I know that the hotel was close to 100% occupancy. But the hotel felt unprepared to cope with this level of demand.
December 9, 2011