Rated 4 out of 5 by Denlin Excellent hotel staff and beautiful accomodations.
This is a beautiful hotel with the most comfortable beds and wonderful views of the river and lake. The hotel staff was extremely friendly and courteous. The breakfast buffet at the hotel restaurant was out of this world delicious. We have definitely found our hotel for future stays in Chicago.
November 18, 2013
Rated 5 out of 5 by Hannah28 Great Room-Great Food
I booked our room through Priceline and we had the best time! Awesome view, nice decor, quiet, interesting lobby area to relax and people watch. Right across the street from AMC Theaters which worked out great, we visited the Chicago Film Fest! Close to Navy Pier and other fun! I would stay again :)
October 21, 2013
Rated 4 out of 5 by Judith16 No free Wi-Fi
We were annoyed that we didn't have free Wi-Fi in our room. A charge of $13.95 a day is out of line. I've stayed at much less luxurious hotels that offer this service free. At least there was a hot spot in the Link Cafe, where the business center was located.
Everything else was good. Doormen were great!
March 5, 2013
Rated 5 out of 5 by Danny41 Great Chicago Weekend Hotel
Hotel is in a prime location. Nice Lobby. Club Lounge on top floor with Amazing Views of the City, River, and Lake. Easy access to Navy Pier, Magnificent Mile, Millieum Park etc. Would definitely stay again.
Chicago is one of the best weekend cities and staying here made it that much better.
October 10, 2012
Rated 4 out of 5 by robgra Good Experience
I had reserved a renovated room. At my arrival, I was assigned a dark non renovated room in a low floor. I asked for another one. Then I was assigned another non renovated room, but in the Club Floor, with benefits, so the change was very welcome, and I liked my stay.
The staff was polite and efficient.
September 12, 2012
Rated 3 out of 5 by Rambo44 Good times has gone
The welcome was great: customer friendly and we felt really welcome ! The rooms are a bit outdated and so are the floors in general. Rooms are ok but for this amount of money I would have expected more. The whole feeling and impression you get in the lobby isn't confirmed on the sleeping levels.
October 16, 2013
Rated 5 out of 5 by ConferenceGoer16 Great Business Trip in Hotel
I was in this hotel for a conference for 4 days without leaving the building... and was surprising pleased. The staff is wonderful and super friendly... especially the head bellman. Rooms are wonderful and clean. The conference rooms were great as well. Food was good and catered by hotel.
November 15, 2013
Rated 3 out of 5 by Fab70 Meet expectations but ...
... Perfect location, bus, shuttle and taxi services. Rooms need to be updated for better performance (bathroom needs shower cabin) and air conditioning is very noising. In general, to me, a refresh is mandatory.
Good breakfast, lounge bar and shop service.
Quite long waiting times at the reception.
March 25, 2013
Rated 5 out of 5 by Mark2034 Club Lounge Staff
During my one week stay I was treated like family by Connie and Alex in the club lounge on the 33rd floor. They recognized me from day to day and learned my preferences and saw to them being consistently met. But the best thing was the warmth of their smile and the genuine concern for my well being.
October 23, 2012
Rated 5 out of 5 by Manju Our wonderful weekend!
My wife and I experienced an enjoyful and relaxing stay at the Sheraton Chicago Hotel & Towers this past weekend. The room was gorgeous, the view was spectacular, the amenities were abundant, and the service was impeccable. We eagerly look forward to our next visit.
Our gracious thanks to the staff.
June 12, 2012
Rated 5 out of 5 by Yappaca Great Hotel, Great Comfort
I stayed here for a conference in late January, the weather was cold, but the hotel was warm - I'm not talking about the temperature, but the staff and surroundings. Everything was top notch!
February 4, 2014
Rated 5 out of 5 by 3DSPG A lively, inviting, comfortable and upscale hotel.
Spacious. Perfectly located along the river for a walk adjacent to the hotel.
Excellent front desk staff. Polite and extremely accommodating. Kudos to Nelson M. and Tanya W. for their assistance with my reservation and stay! Great Club Level breakfast and services. Friendly staff in club lounge.
September 2, 2013
Rated 5 out of 5 by Johnny Great Weekend
I planned a weekend with my son at the Chicago Auto Show and staying at the Sheraton Chicago Hotel & Towers was a magical experience for him.
I upgraded our stay to club status and my son thought we were treated like we were "the presidents".
Thank you this was a weekend we will remember forever.
February 11, 2013
Rated 3 out of 5 by 2DVS4me additional credit card fees
unfortunately, my credit card was declined because the additional credit card fees exceeded my limit by a few hundred $$. I had to change from a four night stay to a two night stay and ended up moving to another property that allowed me to prepay up front. Other than that, everything else was fine.
August 3, 2012
Rated 4 out of 5 by KatSRQ Chicago Meeting
I stayed two nights during a recent meeting. Sleeping rooms are a little dated and in need for refreshing. Beds were fabulously comfortable. The public areas of the hotel have been refurbished more recently and were very attractive. Love being close enough to Navy Pier and Michigan Ave. to walk.
August 28, 2013
Rated 4 out of 5 by Jersey1970 Great stay in Chicago
Had a great stay at the Towers this past week, staff was very attentive.
Had a great dinner at Shula's as well.
The comforter was a little stained, the staff was immediately attentive and replaced it quickly. Concierge was great, bell hops were awesome as well, great experience overall will return
September 30, 2012
Rated 5 out of 5 by michael great customer service
Your front desk person, Kemiada, went out of her way to please a frequent, lifetime Platinum guest. Employees in the club lounge were great although the demand was impossible to keep up with. Don't know if too many club lounge passes are given out which diminishes service for your loyal guests?
September 3, 2013
Rated 5 out of 5 by Good1 Location, Location!
My recent stay at the Chicago Sheraton on the Club floor was great. The amenities provided on the Club Level boardered on the terrific with the appetizers in the evening and the breakfast. Staff in the Club lounge were attentive and friendly. Only five blocks from Navy Pier provided a great walk.
August 26, 2012
Rated 5 out of 5 by grandpa70 Great Weekend Stay
We stayrd here for one night and had two rooms. The rooms were terrific with a great view. Our grandson used the pool and we enjoyed both the hotel and the location. We will definitely return as the staff was great as well. Also, my wife thought the bed was the best of any hotel we have been in.
March 9, 2013
Rated 4 out of 5 by Rayter Sheraton Tower Chicago
large and well managed, large volume of conference attendees and everything was smooth and the attendees were were well cared for. Bathrooms were clean and well maintained. Great Conference destination. Easy to walk to area locations of interest for shopping, and transportation easy to navigate.
October 17, 2012
Rated 5 out of 5 by Drsoup great brief stay
In town for one night to attend a conference. Wish I could have stayed a week at this hotel. Staff was friendly and helpful, room was beautiful, clean and very comfortable. Location was great - walking distance to many attractions. If in town again, will definitely make this Sheraton home base.
June 16, 2013
Rated 5 out of 5 by Connie11 Very clean hotel
Lovely hotel with easy access to Navy Pier, bowling, movies and downtown Chicago sites. The bed was comfortable and clean and WARM. it was very cold when we stayed but our room was toasty warm. Easy to get here from Interstate. Staff was kind and accommodating. Would definitely stay here again.
January 26, 2013
Rated 5 out of 5 by Tracy9700 The people are great
Last year Renee took care of us in the Club Lounge and it was great to see him again this year. We had Herman take care of us for both breakfast and lunch during our stay and he was fantastic. I hope to see both of them again next December when I am back again. Thanks.
December 10, 2013
Rated 5 out of 5 by CPSail Great place to stay
This hotel offers awesome views and a very comfortable stay. I highly recommend it. There are many amenities within the hotel in addition to it being in a great city with a lot to offer.
February 3, 2014
Rated 1 out of 5 by Scott Disaster waiting to happen
2nd year in a row that I attended a Convention with my team of 15 people. 2nd year in a row check in was a disaster due to either not enough rooms or rooms not being ready for occupancy at 6pm. I will take my team to another hotel next year. I love SPG properties but this one is a train wreck.
March 5, 2013
Rated 5 out of 5 by Jimbo Annual Holiday family stay at the the Sheraton
This year the stay was all that was expected and more. The Sheraton generously made good on their promise to provide a better experience than last's year's less than acceptable accommodations. Thank You for making us want to return next year to the Sheraton.
December 23, 2013
Rated 5 out of 5 by George2013 Great Views
Our deluxe room had the specific view we asked for. All the staff we encountered did their jobs well and were very friendly. Concierge was great and they can seve you money on tours. Hotel is very close to the hop on hop off trolley and near bike tours and rental and architecture tour boat.
June 20, 2013
Rated 5 out of 5 by Urban915 Saturday night in the city
I booked this hotel on line a couple of months ago. I can say that the Sheraton will now be my preferred hotel! The rooms were so comfortable and clean! The view was amazing and i loved the location. We walked everywhere! Staff was so friendly and helpful. This hotel was great!
November 11, 2013
Rated 5 out of 5 by EddieNC The Perfect Location to Stay in Chicago
The hotel location can't be beat. It was perfect. Located in the heart of the hustle and bustle in Chicago. Very accessible to the shopping centers, tourist attractions, and restaurants. The staff is very friendly , helpful, and accommodating. Overall, the hotel itself is excellent!
October 16, 2013
Rated 5 out of 5 by IndyJoe Great Conference & Great Hotel
The Sheraton Chicago Hotel & Towers exceeded my expectations for the four days I called it home during a recent conference. Kudos to hotel management for a beautiful facility, outstanding staff, and an overall professional operation. I'm looking forward to a return trip in the near future.
August 1, 2012