Rated 5 out of 5 by 3DSPG A lively, inviting, comfortable and upscale hotel.
Spacious. Perfectly located along the river for a walk adjacent to the hotel.
Excellent front desk staff. Polite and extremely accommodating. Kudos to Nelson M. and Tanya W. for their assistance with my reservation and stay! Great Club Level breakfast and services. Friendly staff in club lounge.
September 2, 2013
Rated 5 out of 5 by Good1 Location, Location!
My recent stay at the Chicago Sheraton on the Club floor was great. The amenities provided on the Club Level boardered on the terrific with the appetizers in the evening and the breakfast. Staff in the Club lounge were attentive and friendly. Only five blocks from Navy Pier provided a great walk.
August 26, 2012
Rated 4 out of 5 by DTwo Great Views
Great location in the heart of Chicago. You can't beat the views of downtown. The first impressions on the walk from the the parking garage aren't particularly inviting. Otherwise, we had a wonderful stay.
July 11, 2014
Rated 3 out of 5 by Rambo44 Good times has gone
The welcome was great: customer friendly and we felt really welcome ! The rooms are a bit outdated and so are the floors in general. Rooms are ok but for this amount of money I would have expected more. The whole feeling and impression you get in the lobby isn't confirmed on the sleeping levels.
October 16, 2013
Rated 5 out of 5 by Valy25 Excellent service
All staffs are so courteous, friendly, and helpful from the front door, receptions, restaurants, and even housekeepers! Room is very clean and bed is so comfortable. Great location for meeting and shopping.
Would definitely come back.
June 26, 2014
Rated 5 out of 5 by grandpa70 Great Weekend Stay
We stayrd here for one night and had two rooms. The rooms were terrific with a great view. Our grandson used the pool and we enjoyed both the hotel and the location. We will definitely return as the staff was great as well. Also, my wife thought the bed was the best of any hotel we have been in.
March 9, 2013
Rated 4 out of 5 by Rayter Sheraton Tower Chicago
large and well managed, large volume of conference attendees and everything was smooth and the attendees were were well cared for. Bathrooms were clean and well maintained. Great Conference destination. Easy to walk to area locations of interest for shopping, and transportation easy to navigate.
October 17, 2012
Rated 4 out of 5 by KatSRQ Chicago Meeting
I stayed two nights during a recent meeting. Sleeping rooms are a little dated and in need for refreshing. Beds were fabulously comfortable. The public areas of the hotel have been refurbished more recently and were very attractive. Love being close enough to Navy Pier and Michigan Ave. to walk.
August 28, 2013
Rated 4 out of 5 by 2014trv early checkout penalty excessive
I had to cut a day off a 3 day planned stay for business reasons. When I checked out at mid day, I was told that the cancellation penalty was a full night's charge. Usually hotels accept cancellation prior to 6pm, same day, without any penalty. This charge struck me as excessive.
May 2, 2014
Rated 4 out of 5 by Denlin Excellent hotel staff and beautiful accomodations.
This is a beautiful hotel with the most comfortable beds and wonderful views of the river and lake. The hotel staff was extremely friendly and courteous. The breakfast buffet at the hotel restaurant was out of this world delicious. We have definitely found our hotel for future stays in Chicago.
November 18, 2013
Rated 5 out of 5 by michael great customer service
Your front desk person, Kemiada, went out of her way to please a frequent, lifetime Platinum guest. Employees in the club lounge were great although the demand was impossible to keep up with. Don't know if too many club lounge passes are given out which diminishes service for your loyal guests?
September 3, 2013
Rated 5 out of 5 by Drsoup great brief stay
In town for one night to attend a conference. Wish I could have stayed a week at this hotel. Staff was friendly and helpful, room was beautiful, clean and very comfortable. Location was great - walking distance to many attractions. If in town again, will definitely make this Sheraton home base.
June 16, 2013
Rated 5 out of 5 by Connie11 Very clean hotel
Lovely hotel with easy access to Navy Pier, bowling, movies and downtown Chicago sites. The bed was comfortable and clean and WARM. it was very cold when we stayed but our room was toasty warm. Easy to get here from Interstate. Staff was kind and accommodating. Would definitely stay here again.
January 26, 2013
Rated 4 out of 5 by Jaxz Good value
Good value overall and could be tremendously improved with few changes:
Larger size soap for showers
Better quality towels
Fabric softeners in laundry of bedding and towels
Phone by the bed
July 15, 2014
Rated 1 out of 5 by Scott Disaster waiting to happen
2nd year in a row that I attended a Convention with my team of 15 people. 2nd year in a row check in was a disaster due to either not enough rooms or rooms not being ready for occupancy at 6pm. I will take my team to another hotel next year. I love SPG properties but this one is a train wreck.
March 5, 2013
Rated 4 out of 5 by docsailor location
convenient location for downtown activities
August 12, 2014
Rated 2 out of 5 by qd71 Needs Updating
This hotel needs updating. Our room was comfortable but old. The paint was peeling and the fixtures were outdated,
One of the reasons we stayed here was because of the heated pool mentioned on the website-this pool is NOT heated. It is merely an indoor pool and this was a HUGE disappointment.
December 10, 2013
Rated 5 out of 5 by Kay2014 Great Features
Great features and access to many local options.
August 11, 2014
Rated 5 out of 5 by Kevin1957 Business stay
Second time attending a conference at this hotel and they didn't let me down. Great location, great staff. I would stay here for a personal visit as well.
July 24, 2014
Rated 5 out of 5 by blp78 Very Accommodating
Great location, easy check-in / check-out, clean, comfortable, and friendly. This hotel is within walking distance to almost everything.
July 28, 2014
Rated 4 out of 5 by DJOC Needs better drains
The bathtub drain needed to be cleared. Water drainage was very slow. Engineering was called in to snake the drain, while better, the water still didn't drain properly. I'm not a fan of standing in the undrained water. Please completely clear the drains... especially when asked.
April 20, 2014
Rated 5 out of 5 by George2013 Great Views
Our deluxe room had the specific view we asked for. All the staff we encountered did their jobs well and were very friendly. Concierge was great and they can seve you money on tours. Hotel is very close to the hop on hop off trolley and near bike tours and rental and architecture tour boat.
June 20, 2013
Rated 2 out of 5 by BusinessGirly Very Disappointed
I was very disappointed with my recent visit. I have stayed at this hotel several times previously and this visit was by far the worst experience. I felt that the customer service was lacking. Some of the front desk staff were slow and incompetent. They did not follow through with request.
December 6, 2013
Rated 4 out of 5 by Cubfan Review
1. Rooms average. Stayed in 951.
2. Hallways seem worn.
3. Excellent lobby.
4. Convenient location.
August 3, 2014
Rated 5 out of 5 by IndyJoe Great Conference & Great Hotel
The Sheraton Chicago Hotel & Towers exceeded my expectations for the four days I called it home during a recent conference. Kudos to hotel management for a beautiful facility, outstanding staff, and an overall professional operation. I'm looking forward to a return trip in the near future.
August 1, 2012
Rated 5 out of 5 by ConferenceGoer16 Great Business Trip in Hotel
I was in this hotel for a conference for 4 days without leaving the building... and was surprising pleased. The staff is wonderful and super friendly... especially the head bellman. Rooms are wonderful and clean. The conference rooms were great as well. Food was good and catered by hotel.
November 15, 2013
Rated 5 out of 5 by Surf96814 Staff is outstanding
Hotel has fantastic connections with local restaurants and bars. Used concierge to get into famous deep dish Pizza restaurant with a group of eight and was able to bypass long line of hungry people waiting to get in. Great location, walking distance to almost everything famous in Chicago.
July 25, 2012
Rated 4 out of 5 by jod1234 Very nice hotel and good location
This hotel is nice. I think it may be up for a remodel soon as it seems like its getting dated. Mostly the bathrooms. The bedding was wonderful! Extra comfy! The Cleaning service was excellent and very timely! I appreciate the front desk staff as they were very kind and easy to work with.
August 27, 2012
Rated 5 out of 5 by RADARM HAS GREAT FEATURES
NICE STAY, COMFORTABLE ENJOYED MY STAY
August 11, 2014
Rated 5 out of 5 by Smile1 Great Weekend!
I took my teenage granddaughters to Chicago for the weekend and it was so much fun! The girl at check-in suggested we upgrade to the Club Level and that was great for the girls. Breakfast and snacks were included and well worth the extra investment. We are already planning our next trip.
August 12, 2013