Rated 5 out of 5 by Verified Reviewer Outstanding!
This is my first of three stays this month. The front desk manager goes out of his way to make sure the stay is fantastic! I took my two young neices and parents on this trip. We had three connecting rooms with great views of the lake and river.
The staff exceed every expectation. My seven year old niece had a loose front tooth, and Zach at the front desk let her know he had the tooth fairy on call! While she didn't loose her tooth, she will never forget the experiences here.
August 8, 2013
Rated 5 out of 5 by rrMilwaukee Great location for Navy Pier
Have been to Chicago many times,. This time wanted a convenient hotel for a visit to Navy Pier and walking Michigan Ave. This hotel was a great choice.
August 8, 2013
Rated 5 out of 5 by john527 The Sheraton Does it Right
I was very impressed with the service at the Sheraton Chicago Hotel. They did an outstanding job taking care of me during my 3 day stay. The location is excellent. Just a short walk to the pier, the beaches, and Grant Park. This is also in a very nice area of Chicago. Very safe and comfortable walking around at night. I highly recommend this place.
August 7, 2013
Rated 3 out of 5 by Purple2013 GirlsWeekend
Although the hotel lobby was very well presented, our room had some issues that would deter me from staying here a second time. The bathroom toilet was not flushing appropriately and we actually fixed this ourselves while there. And also, there was extensive mold in the bathroom shower, around tiles and top of tub. It did not feel clean.
August 7, 2013
Rated 3 out of 5 by Kalamazoo Concierge disasters
discounts given to a restaurant that wouldn't accept them because they were out of date
..reservations made at a blues club that doesn't take reservations
..3 rd night discount room charge on a clearly written " free" night room
...discount club coupon given for sat..on reserved night of Sunday
...comment card asked for..they gave out trip advisor!...silly them
August 7, 2013
Rated 4 out of 5 by LetsBeHonest More minibar nonsense
I really hate these new minibars that Starwood is putting in all their rooms. The fridge can't be used because it's full, and if your move anything you get charged for it even if you don't use it. The other "minibar" that sits out next to the TV is even more annoying. Why should I have to stare at alcohol and food when I don't want any? I asked twice to have the thing removed and nobody ever came to take it away. It's nice to see the refurbished rooms, but the minibars are tacky and not helpful!
August 7, 2013
Rated 5 out of 5 by MMoros66 Great Lollapalooza Stay
Overall the stay was excellent. Brian, the Guest Services Supervisor, Rene, Club Level Associate and Kenyada, the early morning Guest Service Agent who heled with my departure. These individuals were all great!
My only constructive criticism is the room temperature never got cooler then 70 degrees. I ended up requesting a fan which thy brought up within 15 minutes
August 6, 2013
Rated 5 out of 5 by BMW19 Great Stay
WE really enjoyed our stay here. We are in Chicago frequently. In fact, we were at another hotel earlier in the week for a conference. We like this Sheraton. It is very busy but they handle it well. All the employees we encountered were excellent.
Chicago has it all and the Sheraton is in a perfect location.
August 6, 2013
Rated 4 out of 5 by renee51 charge for fitness room
no free wi fi in room had to go to lobby after tiring day did not use fitness
room because of fee we have never been charged at hotels in the past
August 5, 2013
Rated 2 out of 5 by Taidoc01 Extremely disappointing
This was the second stay at Sheraton Chicago and the last for me. Valet service misplace my car twice and I still had to pay the $58 fee. Average hotel for premium price.
August 5, 2013
Rated 5 out of 5 by Mendy Club Level Room
We arrived at the Sheraton Hotel and Towers in Chicago at 10AM and our room was ready upon arrival which was nice! Everyone was extremely kind and the manager, Madeline, even spoke with our teens and treated them with respect. They were cleaning the parking garage so there was slight confusion over parking but the parking garage manager immediately took care of everything. He comp'd us valet parking at self parking rates. It was our first time staying in a club room and we found it well worth the extra charge.
August 4, 2013
Rated 5 out of 5 by RustyinRochester Fun stay!
This hotel is situated on the Chicago River...a perfect location. The hotel was bustling but all staff from the front desk to the concierge took time to handle our needs.
The price was great and overall, just a fine stay. We will be back.
August 4, 2013
Rated 4 out of 5 by Athan Pleasant, no surprises
Great location. Very friendly and helpful staff. Only negative comment I would have is the terrible pillows in the room, very uncomfortable.
August 4, 2013
Rated 5 out of 5 by satisfied13 Aiyetoro "Torre" really made us feel welcome!
We went to Chicago in July 2013 to celebrate our daughter's birthday. While checking in, our daughter mentioned to Torre,the hotel receptionist, that it was her birthday. Torre immediately went above and beyond in making our daughter and family feel special. Thank you!
August 3, 2013
Rated 1 out of 5 by KMK19 very disappointing
Hotel check in was smooth and the front desk person was very nice. It went downhill very fast from there. Room carpeting was stained and dirty. False fingernails on floor in front of loveseat. Hair in the bathtub and on bathroom floor. Coffee service the next morning arrived on time but not even hot. The sheets were not changed and clean up and restock was dismal. The hallways were dark, cold and there was a dirty room service tray out in the hallway for two days. The only upside was the location and the bed was very comfortable.
August 2, 2013
Rated 3 out of 5 by Rick49 Frustrated and Disappointed
Different messages each day .
AARP Rate was EXCELLENT Check in SMOOTH AND HELPFUL and early ...very well done...front desk helped me with starwood preferred guest number... organized a late check out for my last (5th) day in the hotel....THEN....... first two days....room service dishes never removed from the hallways until I mentioned it ....they did offer me some points on my account but I just wanted to let them know there cleaning system was not working ... I had two packages sent and tracking said they had arrived.... had to go back and forth 3-4 times between front desk and Fed Ex office to find where they were....always found but with lots of effort and always found where someone said "no there is no package for you ' ....then check out day and I went down to confirm I had the 4pm check out indicated at check in and the front desk agent said no... ??? Different stories from different staff it seemed like each day ...... Very disappointed...would not stay here again and really question staying in sheraton again ???
August 2, 2013
Rated 1 out of 5 by NYCBusiness $200 for a 50min phone call to New York and $50 for 2 eggs and toast
The hotel was average, the staff were mostly helpful, but what I thought was ridiculous was the $200 charge for a phone call I made to a different state. IN addition I ordered 2 poached eggs and 2 slices of brown toast to my room and it ended up costing $50. Extremely overpriced and when I questioned the phone bill the front desk was totally unhelpful, asked me to speak to accounts, then accounts were unable to take my call so I had to leave a voicemail. I can say for sure that I will never stay here again on my business trips.
August 1, 2013
Rated 4 out of 5 by Jeffers617 Great facilities, petty fees
The facilities and staff were great. However, for the price, one would expect that simple amenities like WiFi would be included. Seems petty to me.
July 31, 2013
Rated 5 out of 5 by FqntFLtraveler33 Great Staff and nice room
I have stayed at this hotel several times - however, this was a special occasion. David - the front desk supervisor was very courteous and professional - following up with me a couple of times on my special request. My room and the view were fantastic. I appreciate the SPG platinum recognition from David and the front desk staff. Housekeeping also very courteous and efficient. I will stay at this hotel when I am in Chicago again this August.
July 30, 2013
Rated 5 out of 5 by dgfriend We like to stay in this hotel when we visit Chicago.
This hotel provided us with an especially congenial experience during a recent visit to Chicago. First of all, the location of the hotel was optimal. We were able to walk to our hotel from Union Station after having arrived in the city on Amtrak. (Our luggage as is commonly the case these days, has wheels.) The weather was comfortable for walking in the July late morning, a Saturday. It was a repeat visit for us as guests in the hotel. We checked our bags in the lobby while we went out for lunch, returning thereafter to complete our check in. The hotel lived up to our expectations with regard to cleanliness, prompt, friendly service, and overall quality; our room was spacious and had a great view of the city. We used room service Sunday morning for breakfast. The staff brought us our meal on time-- it elegantly arrived on a table for two on wheels! We were able to watch the British Open golf tournament while we breakfasted in the privacy of our room. That afternoon we were once again able to take advantage of the great location, walking back to our hotel after attending memorial services in Old Town; participation in those services having been the primary purpose of our trip. Early Monday morning we walked to Union Station to catch our train home. The weather cooperated marvelously, and my husband and I were able to enjoy one of the best features of city life, walking to and from our destinations. Aside from pleasures that derive from the people-watching and the spectacle of the Chicago architecture, the walks served the dual purpose of necessary, frugal transportation from "A" to "B" plus needed exercise. Sheraton Chicago Hotel & Towers played a starring role in the high quality of our two-day-visit to Chicago!
July 30, 2013
Rated 5 out of 5 by BigEd1954 Front desk staff - amazing!
I rarely take the time to call out an excellent front desk clerk because I travel all week long and expect good service. When I checked into this hotel, the clerk who helped me went way out of her way to make me feel comfortable and appreciated, and I needed it after a long, long, long day of air travel. Fantastic customer service and I would definitely stay at this property again!
July 30, 2013
Rated 1 out of 5 by Bride0707 Brides - Don't use this hotel!
As a bride-to-be, I was hoping for a great experience which is why I went with a SPG property. I have been a loyal SPG guest for over 5 years. However, the Sheraton Chicago was a disappointment for many reasons: the staff was not nice to my guests or me during booking the rooms, the person assigned to my block was not responsive, different staff members told me different information about costs associated with the rooms, they confused the booking options leaving many of my guests going elsewhere even though my block was NOT full, the staff helping our parents try to host events in their suites was hard to get not responsive, check in was a nightmare (over an hour wait), staff that was unable to answer basic questions (such as if my room was still free the night of the wedding as promised), staff that was extremely rude in the concierge lounge, incorrect charges on my bill that were difficult to get removed... the list goes on and on. Overall, I'm extremely disappointed as it was supposed to be a great experience as a bride. However, more than that, I am embarrassed because I encouraged my guests to stay at your hotel only to be treated rudely.
July 29, 2013
Rated 1 out of 5 by neveragain072513 Arrogant staff, mediocre rooms, overpriced.
This hotel has a beautiful lobby, but somewhat dated and shabby rooms. The staff are pleasant, but not inclined to go out of their way to help much. Our room key didn't work properly -- you'd have to try it over and over, maybe 15 or 20 times before it would work. We replaced the keys twice, same problem. They said they'd get someone right on it, but it never happened.
July 28, 2013
Rated 2 out of 5 by LucyP disappointing
Service level fits a much less expensive hotel. Large, convention hotel yet the 2 restaurants are an overpriced steakhouse and a small hamburger cafeteria. FOX News - yes; MSNBC-no. Always a turn-off. The room was dark and the bathroom lighting was weak as well. My final invoice listed a higher nightly rate than my confirmation. Was anything terrible? No. Just sub-par. Very.
July 27, 2013
Rated 4 out of 5 by snowpipi Great Family Hotel
Overall, this is a GREAT family hotel. We had a little girl who is almost 3 years old, and she loved the swimming pool, and the big lobby. The only downside we ran into is the late check in. Apparently the rooms are ALL sold out previous day, so when we arrived at 2pm, there is no open room available. We were put on the waiting list, and the front desk said he will call when the room becomes available. But we didn't get any phone calls. Eventually, we went to the front desk again at 4pm, we got a room. Wish there is a better way to alert the front desk to notify the guest when the room is available. My daughter got crunky since it is way pass her nap time.
July 25, 2013
Rated 2 out of 5 by MrsN Why make reservations?
My company had booked a conference months ago but yet when I arrived, I was informed that the bed I booked wasn't available. Then, they stated they would call me the next day as they were certain MY request would be available the next day. I never got a phone call and when I inquired again about the bed I requested, they told me it was "first come first served". Why the heck are reservations REQUIRED then? To make up for the bed issue, they stated I was put in the newly renovated side of the hotel. Hardly. The room was straight out of the 70s. The bathroom shower faucet leaked so that when you took a shower you had to make sure you didn't leave anything on the counter or it would get soaked. Then the iron didn't work. Overall, AWFUL experience. Overpriced and DEFINITELY under whelmed with their hotel. Would NOT book there again.
July 23, 2013
Rated 5 out of 5 by Little2010 Hotel and staff were excellent
This was our second visit to this hotel.
I had the opportunity to email and chat with the Front office manager and explain about our special family vacation , she went above and beyond as well as the rest of the staff to make our stay a memorable experience.
July 21, 2013
Rated 5 out of 5 by CALUSC Great Hotel
Hotel is in a great location, lots of places to eat and drink at within minutes. Room was clean and comfortable, was checked in within minutes of arriving. Only downside is drinking wine at the hotel, very expensive but it's expected. I would stay here again.
July 20, 2013
Rated 5 out of 5 by EHammy The people there were so caring and attentive.
Best stay I've had. I felt secure, cared for and important. There was not a single person on staff, from the bell hops to the checkout process, that didn't remember my name after meeting only once! I will stay there again on my next trip to Chicago!
July 18, 2013
Rated 1 out of 5 by badnewsinchicago frequentSGPtraveler
The experience we had at the Chicago Sheraton was not good. I will not likely ever go back.
July 17, 2013