Rated 5 out of 5 by Kathy57 Best bed ever!
I loved the hotel but the bed was the standout! So clean and comfortable!
I wished for a small refrigerator in the room but otherwise---a perfect hotel stay!
March 18, 2013
Rated 4 out of 5 by DH212 Just Average
The staff is excellent, but mold on the tub wall, sends the message about attention to details. Also, bathrooms just show high use and in need of update.
June 12, 2013
Rated 1 out of 5 by slade304 Not worth the money!
This room was way overpriced. There were gnats flying around our room and the tub drain was slow. Front desk was not helpful. Will never stay here again.
January 4, 2013
Rated 4 out of 5 by Conservationist Large Convention
Attended the ASHRAE national convention. Well attended and the conference center and meeting rooms easy to get to. Food at the hotel was also very good.
January 31, 2013
Rated 5 out of 5 by Linda18 This hotel was first class all the way!
Check in was smooth and efficient. The staff was couteous and helpful, the room was really very nice. I would recommend the hotel to friends and family.
September 25, 2012
Rated 4 out of 5 by Bob48 AFPM Conference
Good hotel. Recently I have used other hotels inside/outside USA. By comparison, Sheraton Dallas was a great business hotel.
October 23, 2013
Rated 3 out of 5 by Justices Mitchell-Reed
We did not have wash clothes only one the first night and none the second
December 3, 2013
Rated 5 out of 5 by geeman Exceeded my expectations
a great hotel. wonderful, friendly staff. The gym was amazing - i wish i had more time to workout, as I would have definitely made more use of the gym.
August 26, 2012
Rated 2 out of 5 by TskTsk1974 This hotel needs better service
Person cleaning my room did not properly do so nor did they stock it correctly. The parking attendants were unresponsive when I asked for assistance.
July 10, 2012
Rated 4 out of 5 by Stephen29 Clean, comfortabl hotel
The staff was very courteous, the room was clean and comfortable. I would highly recommend the Executive Suit.
November 4, 2013
Rated 5 out of 5 by Nett38 Great Rooms
The rooms are very comfortable and the hotel staff is super couteous. The front desk staff is well trained and provides excellent customer service.
November 12, 2012
Rated 5 out of 5 by Papasmurf Outstanding for conference
Stayed for a convention and the hotel has everything you could need - no need to have to venture out if don't really want to.
October 12, 2013
Rated 2 out of 5 by swdatam Not uses to stay in a hotel on bussness trips
Not good for what I needed to performed.
- internet server was extra
- parking was extra
- Ref was extra
My work suffer because of the extra fees
December 23, 2012
Rated 4 out of 5 by JJT2 October Stay
Most of the staff here is helpful and friendly. My room smelled like smoke and the front desk representative moved me to another room immediately.
November 14, 2012
Rated 2 out of 5 by Kevin15 Not very helpful
Conceirge staff was not helpful. Gave us wrong directions, told us no restaurants were in walking distance not true. Had to call for room cleaning
January 21, 2013
Rated 5 out of 5 by hawaii2012 Going Green
I think it is great that the hotel is trying to go green. The incentive of receiving a reward for not having your room clean is an excellent idea.
August 20, 2012
Rated 5 out of 5 by Jim53 Easy to get around
Sheraton Dallas Hotel was a great location for my trip to Dallas a number of nice restaurants within walking distance easy access to from Airport
May 3, 2013
Rated 4 out of 5 by mjs1960 Sheraton for TCTELA
I was too warm through out most of the hotel and conference center. the blankets on the bed were too warm as well I kept waking up hot all night.
January 21, 2013
Rated 3 out of 5 by GD13 Service needs improvement
Extremely long lines and lack of recognition of SPG status and fact that my daughter's wedding brought over 25 rooms to the hotel for a weekend.
August 8, 2012
Rated 5 out of 5 by Brian06 Quiet stay
Stayed for girls junior national volleyball tournament. The hotel was very full, but very quiet. Elevator wait was the only noticeable delay.
July 5, 2013
Rated 5 out of 5 by Mark68 Customer Service Success
I attended a major event at the hotel and there were many obstacles and provisions for the hotel staff! My situation was resolved very quickly.
November 7, 2012
Rated 5 out of 5 by Shellcin Friendly staff, clean hotel
The staff was exceptionally friendly and professional in all areas of the hotel. Nice, clean hotel. We were pleased with our stay.
September 19, 2013
Rated 5 out of 5 by Jo777 This hotel has a great staff.
The staff at Sheraton Dallas Hotel are by far the friendliest and most helpful people that I have ever interacted with at any hotel.
September 6, 2013
Rated 5 out of 5 by Beach33 This hotel has great staff TEAM
Checking in, dining in the restaurant and relaxing in the 27th floor lounge is always a great experience.
Friendly TEAM throughout the Hotel.
August 16, 2012
Rated 5 out of 5 by Livingston63 This hotel has great features...
The beds with extra pillows were wonderful. Our room was very clean and fresh. The staff was very helpful with directions and extra friendly!
December 3, 2012
Rated 5 out of 5 by Riley2011 Top Notch!
The hotel was busseling with visitors...but it didn't feel crowded. Room was very clean and the front desk was very fast and accommondating.
April 29, 2013
Rated 5 out of 5 by spgguest49 This hotel, this is a good hotel
Outstanding in every facet. Particularly enjoined the club lounge access. The meeting rooms were also superb. Overall phenomenal experience.
September 12, 2012
Rated 5 out of 5 by DLove30 Will Return
My room was better than what I expected and the hotel staff was courteous.
November 25, 2013
Rated 5 out of 5 by dianar51 Great Stay
One of the most friendliest staff I ever met.
Did not particularly like the Dallas downtown site, but was impressed with the hotel itself.
November 14, 2012
Rated 4 out of 5 by TJ2012 Information - 911
I loved the location of the Dallas Sheraton, it was super easy to leave the rental car parked and use the train, which was accessible right outside the Hotel. Parking was confusing. I didn't find information through my business travel reservation system, or in the room literature. It was learn as you go. The staff was very nice and pleasantly answered any questions. You should expect to pay approx. $20 - $30/day additional to your room rate for parking. Information in the room about the hotel amenities was slightly out of date, and there were no maps of downtown in the room. The TV interface provides some internet, but there was no keyboard to use this option. The room is set up for your own computer, which is a plus. Finally, something as simple as contacting guest services was unnecessarily complicated - the room literature indicated to dial 0, one phone indicated dial 61 and a second phone had a short cut button to call. Only the second phone short cut button worked, dialing 0 or dialing 61 resulted in ringing - but no answer. Of course, once contact was made, the service was great. The room is up to date - but the user interfaces aren't :0).
May 14, 2012