Rated 3 out of 5 by Ann1234 OK but not great
I asked for a room far away from elevators and ice machines when I made the reservation some weeks in advance. I called them the day before to let them know I'd be arriving late at night and that I was concerned that I would get stuck with a room near one of the aforementioned sources of noise. They assured me that it would be no problem. When I finally get to my room, it's four doors away from the elevator. Ding! Ding! Ding! all night long....I was there for a conference and too tired that night to drag my stuff downstairs and too busy the rest of the time to deal with it. Hotel was jammed full b/c of the conference also. Other minor annoyance: not replacing the tea bag every day until I left a note for housekeeping staff.
February 17, 2013
Rated 4 out of 5 by JRP04 Surprisingly Good Stay
I've stayed here a number of times and know it as a "hotel factory" - always busy to the point of not getting any personalized service. But my most recent stay with my family was surprisingly good. The VIP team took very good care of us as we celebrated a family birthday. We'll definitely return.
May 8, 2014
Rated 4 out of 5 by cokavt Great Conference Facilitities
Attended a conference and was surprised that the hotel had wonderful meeting rooms. Elevators very fast and efficient, location great for meal options, and everything is within walking distance or subway during non conference times!
May 12, 2014
Rated 2 out of 5 by Katie11 We were very disappointed
We arrived on Friday night at 6 p.m. after several hours of traveling from a locked down, stressful Boston. We checked in only to find our room was still not made up. We checked out the next day and shortly after realized my son had left a sterling silver cross on the night stand. We called several times to try to retrieve it but was told it wasn't in lost & found and no one had turned it in. Some employees were helpful, others quite rude. We left NYC without the cross, and very upset with this hotel and its staff. I could never recommend this hotel to anyone.
April 22, 2013
Rated 4 out of 5 by Mono Good conference setting
I do not like being told what I have to do in a voluntary review
May 17, 2014
Rated 2 out of 5 by juikly Little details matter
When you pay a significant amount to stay at a respected brand, and especially when you have status with the hotel chain, you expect not to be nickel and dimed.
I simply forgot my toothbrush at home. Every respectable hotel I know sends you a complimentary one in this case. I called guest services. They told me there is one in the minibar. Which I would obviously be charged for.
Now, dear hotel management. Was it really worth saving a few cents on that toothbrush?
It might seem like a little detail, but overall these things separate great hotels from mediocre ones.
Other than that, I was waken up by housekeeping's chatter and noises on Sunday morning. Wasn't pleasant.
The room was really small but ok. Location is great.
May 9, 2012
Rated 5 out of 5 by Junior2 This hotel has great service
Room, restaurant, and other staff services were among the best that I have experienced. Everyone was friendly, and accommodating. Thank you!!
August 13, 2012
Rated 2 out of 5 by STLA Extremely Noisy and Light Infiltrates Door
I had a bad experience at the Sheraton Times Square. Not sure if it was because of spring break, but there were people talking and persistently opening and closing doors in the corridor outside my room until about 4:00 a.m. In addition, there was so much space between the door and the door frame, light poured into the room (not just at the bottom of the door, which can be cured with a towel, but all sides). I also found it concerning that the elevators did not require a room key be used to access the floors. On the upside the gym was great (albeit expensive).
March 29, 2013
Rated 5 out of 5 by Beth999 Amazing hotel but WIFI needs work
We just finished staying in the hotel, and we found the rooms very comfortable. The breakfast and appetizers in the club lounge were tasty. The staff was friendly and helpful. We did find that the wifi both in our room, in the lobby and in the club lounge did not work very well. We would get connected for a few minutes and then lose the connection. We tried with 3 different devices, and even though we called the technical support line, things did not get any better. Overall, I would recommend this hotel as the location is central and the rooms were fantastic.
May 22, 2012
Rated 3 out of 5 by NLB2012 Good overall, but a disappointing incident
The hotel was as I expected for a Sheraton - great bed and pillows for a good night’s sleep.
It was very busy when I checked in, and unfortunately the room I was given was already occupied - an awful situation.
Re-queuing and dealing with check-in staff was a hassle – there was no sincere apology, I was given another room and that was that.
I had a tight turn around before I needed to be collected for dinner – the room mix up caused a 30 minute delay, and meant I was late for my hosts and our dinner reservation, which caused a knock on effect.
June 11, 2012
Rated 4 out of 5 by Terry57 Great hotel, but
front desk/reception staff need to be consistent in the information provided to guests.
May 16, 2014
Rated 1 out of 5 by ladydi12 needs something
The only thing I would like to see is a magnifying mirror in the bathroom! and perhaps a robe, even if upon request
December 1, 2012
Rated 1 out of 5 by Kat21 Terrible
Terrible stay. Construction near hotel could be heard till 3:00am. Room had a plumbing leak. Sheets were rough.
June 17, 2013
Rated 4 out of 5 by Cyn75 Great Location!
I was very happy with our location, close enough to Time Square yet distant enough from the chaos. Hotel is nice, rooms or a decent size but bathrooms were small. Housekeeping was very friendly but I do think that some areas of the room get "skipped" in their rounds and are left dusty. We stayed for 9 nights and those areas never got dusted. I really wish they had laundry facilities in the hotel, I would not stay here again for more than 4 days because of this. Otherwise, I would stay again because of the great location (but would request "extra dusting"!).
January 17, 2013
Rated 3 out of 5 by shell Front Desk needs improvement
I've stayed here many times, usually it's fine but expensive. This last week's visit was very unsatisfactory. The check in line at the front desk was huge and there was only ONE agent!!! I arrived at about 9:30 pm Monday June 4th. I waited about 10 minutes, decided to run across the street and get a soup, came back line was worse. Waited 35 minutes. THe ONE person at the desk got NO help from others, she was repeatedly asked by people in line to go get help. Many other staff were milling about and no one helped her. I then didn't get the room I had asked for, and decided to just forget it, not worth going back down. Really disaapointing., The starwood elite desk had two people and no line and they didn't offer their help either.
June 11, 2012
Rated 2 out of 5 by P3t3rT Great Location with Bad Services
Stayed here 6 nights in conjunction with the IronMan NYC event. Complained about the smelly towels from day 1, did not get better throughout the stay, even the bedsheets smelled.
Was out one day and remembered that i forgot to take the Peace & Quiet tag inside, so called Front Desk to have my room clean but didnt happen.
The worst was there were no shuttle bus to pick up the athletes at the finish line back to the hotel, after over 12 hours, they had to walk to catch a taxi back to the hotel without any cash...
The 2 stars given simply for the LOCATION!
August 20, 2012
Rated 5 out of 5 by Kat24 Great Location & Service
Service was awesome, very nice staff & best location for sightseeing! Hope to return soon.
February 11, 2013
Rated 3 out of 5 by Janene43 Needs to Improvement to Maid Service
I have just returned from staying at your hotel. The maid service was not great, on our third day we ran out of toilet paper late in the night, we were given one roll for the whole trip, our garbage was not removed from the room and we had many water bottles overflowing in our basket. I was also told that if I signed up for SPG I would be waived any internet fees, When I checked out there was a zero balance and it stated I owed nothing but on the day of my check-in I was charged $52.29, I am not sure why and I have contacted the hotel. I am not impressed.
May 21, 2013
Rated 4 out of 5 by Fremont Instructions for Individual Occupants Billing
While on the phone prior to arriving for our stay, I requested that each occupant should receive a separate bill instead of one bill for all. After being assured that this would be done, we were presented with a bill whose total was addressed to only one of the occupants. We successfully corrected this error, but only after asking to speak to a manager. The desk emplyees insisted that they were never instructed on how to individualize a bill, that is to make the change that we were requesting. THe manager was most courteous and totally helpful.
July 30, 2012
Rated 5 out of 5 by Cookie26 Guests are the Number One Priority
I come to New York at least two or three times a year and the Sheraton is always the best in every way possible. This year my husband, 11 year old grandson and I arrived at 8:30 am on New Years Day. My husband had come down with the flu and was feeling very ill. I spoke with Alex, and he immediately was able to get us a room, The next day, the concierge, upon finding out that it was my grandson's birthday, sent a beautifully written note with a nice plate of cookies to our room in honor of his birthday.Then later in the day when my grandson was working on a model and lost a small part, a maintenance man came with a flashlight, got on his hands and knees and found the part. Guests at the Sheraton are always the number one priority.
January 5, 2013
Rated 5 out of 5 by Ruthtoo Friendly
The staff were the most friendly group I have ever experienced.
July 2, 2013
Rated 5 out of 5 by OrwigsburgOwl was very happy
was very happy with stay; clean; club lounge very good
November 30, 2011
Rated 5 out of 5 by paodoce Great Location!!
I used 12,000 SPG points for a 1 night stay at the Sheraton in Times square. This hotel is beautiful and in a perfect location to walk to places. We had tickets to go see The Lion King, on broadway- though a rickshaw ride was tempting we walked 4 or so blocks and were there in minutes. Orginally I had booked a Classic room with a king bed, but upon checking in I requested a room with a city view. 2401 was a Perfect corner room with a beautiful view of 7th avenue. NYC was alot of fun! Breakfast was too expensive, way cheaper to grab food somwehere else.
January 21, 2013
Rated 2 out of 5 by bostontraveler14 Very Disappointing Sherton
This Sheraton does not meet Starwood standards. The lobby is nice, but the rooms are not. They are dated and LOUD. The staff was not the best either.
May 12, 2014
Rated 5 out of 5 by singergina Superior rooms and service!
As a first time visitor to New York, I was met with so much kindness by people working at the Sheraton! Everyone was welcoming and helpful to me! The room was quiet and clean, and I will definitely be staying there again! Thanks so much for the hospitality!
May 7, 2014
Rated 5 out of 5 by VisitorJune2013 Great hotel, location & staff
Thanks for the great customer service!
June 29, 2013
Rated 2 out of 5 by bpfvan very expensive for what it is
Beds were comfortable, but hotel is dated and needs a good reno - for the price paid - I can't believe how mediocre it was. I'd rather stay at a smaller boutique hotel and pay the same.... I only stayed here because of the conference -
we stayed on club floor - and with the price we paid for our room - could not believe that the drinks were not complimentary - selection of food was okay - and hot hors d'oeuvres would have been nice. Breakfast and staff in club lounge were very nice...... although it seemed that "anyone" could get in to the lounge.....
May 2, 2013
Rated 3 out of 5 by jm888 house keeping improvements
I stay here often, the room was a bit dirty, small pieces of hair on the bathroom sink, I wiped it down. The over for the bed comforter was dirty (stains), I asked the front desk to info house keeping, to change sheets. They did not, I called again. They finally changed it. I also replied to the guest relations. They sent a new comforter to the room (not checking records that they were changed). This time, they just left a comforter on the bed.
I like this hotel location and that there's a club room. The club room staff are always friendly.
January 21, 2014
Rated 2 out of 5 by Amit Hotel is well located but not worth 4 stars
We stayed at this hotel for 3 nights. The hotel is well located, walking distance to theater district and Hells kitchen, The hotel gets very crowded. Therefore the service is very slow. The rooms are small, just enough to move around. I do not know if it is specific to the lower level cheaper rooms or throughout the hotel. We stayed on 16th floor and the floors above 20th are more expensive. Danielle at the Tickets & Tours was very helpful in planning our broadway shows. Special thanks to her. Discount coupons to Macys are available at the concierge.
December 16, 2011
Rated 3 out of 5 by Carrie207 we were not given an upgraded room..
When we checked in, we asked if we had been given an upgraded room and were told "yes" by the clerk. However, our room was definitely not any different than any others. The bathroom was small, the door had to be closed in order to get out of the shower.
The clubroom is much too small. Apparently, people who were not platinum were able to pay extra in order to use it. This made the clubroom very uncomfortable - there were not enough seats and the staff was unable to keep up with cleaning when someone left.
We are five-star platinum and expect better.
January 10, 2012