Rated 3 out of 5 by Sambi Hotel was Okay
Overall the trip was okay. There were a couple of things that could have been improved. Firstly, we requested a high floor and a fridge placed in the room, and I was told this would be no problem. Upon check-in I had to re-request a high floor and did not receive the fridge. Also, the room was large and spacious, but the carpets were all lumpy and torn up from what appeared to be water damage. There was also several other notable damages on the ceilings and walls. We liked the size of the room, and the two televisions though, and the bed was quite comfortable. Lastly, at about 8:30 in the morning we were disturbed by a housekeeper knocking and coming into the room, I was rather upset with that event. Other than that, the lobby was beautiful and the service was quick at the front desks (can't say the same for the valet, but there was notices around stating construction). It was an OKAY stay, not sure we will be back though.
January 1, 2013
Rated 4 out of 5 by Mississippi Great Staff
My room was too warm. The maintenance guy helped with a vent. It still could have been better, but it definitely improved after his prompt and courteous visit.
I had issues with the internet and tech support was able to help.
I was tired after a long day. Room Service was good.
The best part was the genuine friendliness of the staff.
April 2, 2014
Rated 2 out of 5 by BoatShowDave Showing its age ...
This hotel has a number of things going for it - its great downtown location within easy walking distance of shopping, nightlife, and restaurants; its great year-round indoor-outdoor pool, and the incredible Toronto Boat Show rate of $98. per night. However, against that is the incredibly bad service in the restaurant, the extra $16.89 per day for Internet access, and an aging decor on the guest floors that is desperately in need of updating.
As for the restaurant service - I was overcharged but did not notice until on my way out. I mentioned it to the maitre'd who said she'd have the waitress care of it. However, when I got back the waitress called me in my room to argue that I was wrong and that the price she charged me was correct despite there being a large sign at the restaurant door advertising the price of the very special I had ordered. In the end she did credit my bill, but did so incorrectly so I was still out money.
January 18, 2014
Rated 4 out of 5 by presenter Staff at this hotel are very friendly and helpful.
The staff are what makes this hotel great.
Not impressed with the internet service. Signal strength is low and drops off frequently. It is even worse in the meeting rooms where it is usually needed to present workshops.
Filters on airconditioning units need cleaning.
Nice facility close to Eaton Centre, Bay store and lots of good restaurants and entertainment.
August 19, 2013
Rated 2 out of 5 by Meaghan2014 Very difficult to receive assistance
I organized accommodation for a group to stay at the Sheraton for 3 weeks in the summer 2013 and it was an absolute nightmare to set it up and pay.
Multiple times i called the reception and there was no answer or if i was transferred between departments my call was dropped. I spent 3 hours one day simply trying to speak to someone that would take my credit card info to pay for the rooms. I would think that if i wanted to spend approximately $12,000 at the hotel someone would want to talk to me?!
From my experience the different departments don't communicate effectively because I requested amenities for the rooms, one department said it was taken care of and then i would hear from our guests that it wasn't.
A woman name Jeannette in billing finally made an effort and made this experience bearable. I appreciated her taking care of things, but unfortunately it was too late for me to say i would go back to the Sheraton again.
August 22, 2013
Rated 5 out of 5 by Swag50 The hotel staff are great
Most of my travel takes me to Toronto. When I'm there I always plan to stay at the Sheraton Downtown. It feels like a second home to me. The hotel staff are great (very friendly, always making you feel welcome). Whether its the food, the room or service its always been excellent. Special thanks to those in the club lounge, especially Blesilda. She's the best!!
April 5, 2012
Rated 1 out of 5 by jzenp Staff
I would not recommend this particular Sheraton to anyone. The only staff that I was able to get help from was the check in desk. The support staff including the bellman, housekeeping and in particular the staff at the tour desk were rude and unhelpful. The cafe staff short changed me two mornings in a row and refused to correct the situation when called on it.
October 10, 2012
Rated 2 out of 5 by Roger06 This hotel needs rules
My wife and I were very disappointed with our stay. The 19th floor was very noisy all night and little was done by the hotel to stop it. At the BnB restaurant we got stuck for $86 (plus tip) for two orders of fish and chips, 3 sliders and two beers. A $96 dinner !!! I have stayed at this Sheraton many times in the past several years but it is slipping badly.
December 8, 2013
Rated 4 out of 5 by cc53 internet
I would not recommend this hotel because there is no free internet in your room
June 24, 2014
Rated 2 out of 5 by picot101 This hotel need a serious renovation
Look behind the doors, and you can see hairs on the floor, and it wasn't mind.. The carpet smelling and durty, I keep my shoes on all the time. The towells was use too much, good for the pool.
I was very desapoint!
June 5, 2014
Rated 3 out of 5 by pvw590 Not a lot of extras for the cost
I stayed at the hotel four nights. The TV reception in the room was very poor. It either lost the signal or the picture/audio would break up. Costly Wi-fi package in room.
Staff was mostly friendly and helpful but the food in the irish bar was just OK and the waitress was not friendly at all.
Club Lounge food was subpar. Little variation in what was offered.
September 24, 2013
Rated 5 out of 5 by Cullie Better Than First Class!
This hotel offers the best of the best! From valet and bellhops when you drive up, through friendly registration desk, to the beautifully decorated and equipped rooms. Everything is so accessible from this hotel, from restaurants, to pubs, to shopping - and it is all via underground passageways.
Stay here for a night and you will come back for two or three!
June 2, 2013
Rated 5 out of 5 by bobo4 Great Memory
excellent staff greeting upon arrival. Front desk service was exceptional. The whole day we stayed at the hotel and interaction with staff was exceptional. Enjoyed the pool and view from the 43rd floor. Will be back and would recommend to family/friends visiting Toronto. Room on 25th floor blew us away when we entered. Thanks for a great memory of Aug 29th.
September 6, 2013
Rated 5 out of 5 by Janice75 Nice Stay...
We had a fantastic time staying at the Sheraton, your staff were nothing but professional and courteous.
As a housekeeper in a past life I look at the small details of every room we stay in. I would mention to your Supervisor to ensure the entire room is vacuumed and not just the walkway space. There was a small picnic of chips and smarties under the table.
April 4, 2013
Rated 3 out of 5 by MRCAL99 Out of the Ordinary
As a frequent guest at this property, I had a poor experience this time through. Not only was my SPG Status not recognized through-out my stay, but repeated requests for simple things such as hangers and a morning paper were summarily ignored. The usual service levels I receive were nowhere near up to the standard set in prior visits, or to my expectations.
December 17, 2012
Rated 1 out of 5 by Cky2909 Bathroom
The water in my room was brown. Also, the toilet was clogged and would not flush all the way. I reported both issues and they came by and cleaned my bathtub and sink but the toilet still would not flush all the way. You basically would have to flush repeadtly for tissue or anything left to go away. I have stayed at other hotels and not had any such issues.
August 19, 2013
Rated 4 out of 5 by Donnydon It's been a while
My mother-in-law fell and broke hip last July so she has had to have basically constant care. This we haven't been able to come down to The Sheraton Centre in Toronto. We have noticed a lot of changes. The main being, Traders, is gone. We really enjoyed the warm atmosphere of its wood and decor. In its place is a cold non-appling, almost cafeteria setting.
July 30, 2012
Rated 4 out of 5 by SFTM Great service and location
Reception was great in meeting our requests. As well the Facilities are first class. The location to all downtown sports and convention event sites as well as attractions is exceptional. Because the hotel is attached to the Toronto underground Path System you can shop and get around without going outside, For some it is something to consider in the winter.
January 6, 2013
Rated 3 out of 5 by Jess10 Lost reservation
Upon arrival the hotel could not find my reservation. This was very frustrating as my flight had been delayed and I was already running late for a meeting. The front desk staff were helpful but the situation is unacceptable.
June 2, 2014
Rated 1 out of 5 by Freedom55 This hotel needs a major renovation
The hotel is tired. The service wasn't good (long waits for check-in; no answer when calling the front desk etc.). One of the beds in our room was broken so my husbsnd's sleep was seriously affected. The food quality was poor. The location is great but I would not recommend this hotel until it is renovated.
April 27, 2014
Rated 4 out of 5 by DDD1971 Club Lounge Staff
I have been staying at the hotel for the past 2 years - and have found the club lounge staff to be excellent, and willing to work hard to make sure of our comfort. All of the staff are great, but I want to call out Blesilda at the front desk. She is very attentive and kind, and greets me by name each time I come to the lounge. Truly an asset to the hotel!
August 28, 2012
Rated 4 out of 5 by Ohdear Beautiful..But...
Was amazed with the hotel and staff the enterance was beautiful and staff could not do enough to help out..but shocked to find nose mucus in two different parts of the room. Also cream of some sort was stuck on the bathroom cupboard for the two days that I stayed.
I would give this hotel another chance and stay again, I am hoping it was just an oversight.
March 1, 2013
Rated 5 out of 5 by Iamdam Club Floor
Staying on the Club floor with lounge access made the difference!
Room decor is really old. Not the nicest in Toronto by any means, but I was on 41st floor with great views. Lounge on 43rd floor was excellent. Hotel gym was excellent - bright, spacious, lots of equipment.
May 17, 2014
Rated 1 out of 5 by Ali71 need a lot of improvement
I am a frequent sheraton customer. I travel a lot and try to stay at sheraton. this is the worst ever. if sheraton care about their reputation they should do something. bathroom sinks and facilities are horrible. they simply do not work and if they work they are so old you are afraid to break them from being old. simply not to a sheraton standards at all
November 11, 2013
Rated 5 out of 5 by Maria Amazing service
The facilities are great, but what really makes this hotel excellent is the staff! On arrival, I was offered a complimentary service; before leaving, I had forgotten something in my room and 3 hours later, went back: the cleaning lady had left it exactly where she had found it. The concierge provided amazing advice. Made such a difference!!! Thank you!!!
April 5, 2013
Rated 4 out of 5 by Blackwood Busy but good location
Nice property, very nice lounge. Very large and busy. Line ups for check in and check out. Long walk to parking. Good SPG Plat treatment. (Except for being wrongly being charged for internet AFTER I departed). Well located in downtown Toronto,with easy access to everything through underground walkway. Hot and cold tap in bath was was reversed in my room.
June 9, 2012
Rated 3 out of 5 by Nan54 Great area
Our room was clean and comfortable. Unfortunately the noise level coming through the room door was very loud. Even average voices were heard but it went on all night long when guests were heading to their room after an evening of socializing. Replacing doors with soundproof ones would go a long way. Otherwise room was great.
April 7, 2014
Rated 3 out of 5 by pguru Standard Business Hotel. In and Out.
Not much to write here. The location is great, connected to the PATH subway system of downtown Toronto. Other than that, facilities are standard. The Club Lounge is beautiful but lacks in food offerings. Breakfast was too basic. Evening hors d'oeuvres were better. Good cheap parking across the street and accessible from the concourse level through PATH.
October 1, 2013
Rated 4 out of 5 by Boston50 issue with second room
The stay was fine and the staff were very friendly - however when i checked in I had advised that I would need a second room for our final night(3 night stay) close to our room. When we received the additional room it was located 3 floors away.
May 26, 2014
Rated 2 out of 5 by rmc2012 Decenet hotel - but don't expect any service.
Great room - some updating needed. Unfortunately, don't expect a great response if you require anything in your room - or something in your room doesn't work. After 4 phone calls over the course of 2 hours - I gave up.
Calling down to the front desk - you are greeted with unanswered phones (my last call to a "manager" went rining for over 10 minutes).
April 18, 2012