Rated 3 out of 5 by pvw590 Not a lot of extras for the cost
I stayed at the hotel four nights. The TV reception in the room was very poor. It either lost the signal or the picture/audio would break up. Costly Wi-fi package in room.
Staff was mostly friendly and helpful but the food in the irish bar was just OK and the waitress was not friendly at all.
Club Lounge food was subpar. Little variation in what was offered.
September 24, 2013
Rated 3 out of 5 by Ohio2000 Good location; amenities are under par
The location of the hotel and the conference facilities are very good. My concern is with the lack of temperature control in the room. No matter the setting at the thermostat the room stayed at 72 deg. The TV system was often not working fully. Many stations had no signal. The portfolio review was available for review only on the morning of checkout.
November 18, 2013
Rated 3 out of 5 by Acelsie Seems to be sliding
Although the check-in experience was very good and my room was up-graded it's hard to believe it was well below expectations. There was no water in the room, no refrigerator and the telephones we're working . As a aresult I had to call long distance from my cell phone to get room service which arrive too late. Needless to say I expected more.
December 11, 2013
Rated 5 out of 5 by Swag50 The hotel staff are great
Most of my travel takes me to Toronto. When I'm there I always plan to stay at the Sheraton Downtown. It feels like a second home to me. The hotel staff are great (very friendly, always making you feel welcome). Whether its the food, the room or service its always been excellent. Special thanks to those in the club lounge, especially Blesilda. She's the best!!
April 5, 2012
Rated 1 out of 5 by jzenp Staff
I would not recommend this particular Sheraton to anyone. The only staff that I was able to get help from was the check in desk. The support staff including the bellman, housekeeping and in particular the staff at the tour desk were rude and unhelpful. The cafe staff short changed me two mornings in a row and refused to correct the situation when called on it.
October 10, 2012
Rated 5 out of 5 by bobo4 Great Memory
excellent staff greeting upon arrival. Front desk service was exceptional. The whole day we stayed at the hotel and interaction with staff was exceptional. Enjoyed the pool and view from the 43rd floor. Will be back and would recommend to family/friends visiting Toronto. Room on 25th floor blew us away when we entered. Thanks for a great memory of Aug 29th.
September 6, 2013
Rated 5 out of 5 by Cullie Better Than First Class!
This hotel offers the best of the best! From valet and bellhops when you drive up, through friendly registration desk, to the beautifully decorated and equipped rooms. Everything is so accessible from this hotel, from restaurants, to pubs, to shopping - and it is all via underground passageways.
Stay here for a night and you will come back for two or three!
June 2, 2013
Rated 1 out of 5 by Cky2909 Bathroom
The water in my room was brown. Also, the toilet was clogged and would not flush all the way. I reported both issues and they came by and cleaned my bathtub and sink but the toilet still would not flush all the way. You basically would have to flush repeadtly for tissue or anything left to go away. I have stayed at other hotels and not had any such issues.
August 19, 2013
Rated 5 out of 5 by Janice75 Nice Stay...
We had a fantastic time staying at the Sheraton, your staff were nothing but professional and courteous.
As a housekeeper in a past life I look at the small details of every room we stay in. I would mention to your Supervisor to ensure the entire room is vacuumed and not just the walkway space. There was a small picnic of chips and smarties under the table.
April 4, 2013
Rated 3 out of 5 by MRCAL99 Out of the Ordinary
As a frequent guest at this property, I had a poor experience this time through. Not only was my SPG Status not recognized through-out my stay, but repeated requests for simple things such as hangers and a morning paper were summarily ignored. The usual service levels I receive were nowhere near up to the standard set in prior visits, or to my expectations.
December 17, 2012
Rated 3 out of 5 by pguru Standard Business Hotel. In and Out.
Not much to write here. The location is great, connected to the PATH subway system of downtown Toronto. Other than that, facilities are standard. The Club Lounge is beautiful but lacks in food offerings. Breakfast was too basic. Evening hors d'oeuvres were better. Good cheap parking across the street and accessible from the concourse level through PATH.
October 1, 2013
Rated 3 out of 5 by Mar4 Service
My r oom was missing a ironboard. I had called down to the desk twice and waitied for 2 hours and was told it would be expidted. I finally went to bed at 11:00 pm never recieved the ironing board. I was in town for meetings.
February 24, 2014
Rated 4 out of 5 by Donnydon It's been a while
My mother-in-law fell and broke hip last July so she has had to have basically constant care. This we haven't been able to come down to The Sheraton Centre in Toronto. We have noticed a lot of changes. The main being, Traders, is gone. We really enjoyed the warm atmosphere of its wood and decor. In its place is a cold non-appling, almost cafeteria setting.
July 30, 2012
Rated 4 out of 5 by SFTM Great service and location
Reception was great in meeting our requests. As well the Facilities are first class. The location to all downtown sports and convention event sites as well as attractions is exceptional. Because the hotel is attached to the Toronto underground Path System you can shop and get around without going outside, For some it is something to consider in the winter.
January 6, 2013
Rated 5 out of 5 by wooly101 I enjoyed it!
I was skeptical about booking this hotel, but I’m glad I did. It’s a large hotel but grand at the same time. Although its constantly buzzing with activity one can take refuge in the recreation facilities this hotel offers.
As a blind guest I was well treated. I was given assistance when asked for and managed to enjoy all the hotel had to offer. The health club was a bit of a hiccup as there was no attendant on duty during my visit but I did manage to get in my work out thanks to Adrian from security who aided me setting up. Then there was the pool; ah the pool. Sheraton does indeed have a very large pool and its so neat swimming about and being able to listen to the noise of the big city at the same time. For me, it felt like I was swimming in the middle of a busy street. I just found the experience very enjoyable. There was even a sauna in the change room for relaxing afterwards.
The change room for me was a trial; its just so convoluted to get around but I did manage with a little help.
My room was very comfortable with two double beds and a nice working bathroom. The desk I’m glad to say had desk level plugs for one's devices. Alas though, the internet was down during my stay so I was not able to log on. Ah well, it save me a few bucks. There was also a safe in the room and plenty of space for one's clothes. The thermostat worked great and the room was quite clean. I’d like to thank April from the check in desk for giving me such a nice room.
I ordered twice from room service and both times the food was delicious. Room service staff was quick to assist when I told them I could not access the room service menu. It would be nice if Sheraton made this available on their web site rather than just on the television screen. Room service was a tad expensive but I enjoyed it.
Service was top notch and I was pleasantly surprised. All my needs were met and in a timely fashion. Everyone I came in contact with was helpful and genuine. I didn’t’ feel rushed or made to feel like a pest but like a valued guest. As a blind traveller I do require a bit more attention and it was given.
Conclusion, I’m booking it again. Its grate to spend the night here and enjoy the pool then go off to the spa which I did upon checking out. Next stop, Fort Lauderdale, where I’ll be staying at the Westin this time; I hope it goes as smoothly as this stay.
April 13, 2014
Rated 4 out of 5 by Ohdear Beautiful..But...
Was amazed with the hotel and staff the enterance was beautiful and staff could not do enough to help out..but shocked to find nose mucus in two different parts of the room. Also cream of some sort was stuck on the bathroom cupboard for the two days that I stayed.
I would give this hotel another chance and stay again, I am hoping it was just an oversight.
March 1, 2013
Rated 4 out of 5 by DDD1971 Club Lounge Staff
I have been staying at the hotel for the past 2 years - and have found the club lounge staff to be excellent, and willing to work hard to make sure of our comfort. All of the staff are great, but I want to call out Blesilda at the front desk. She is very attentive and kind, and greets me by name each time I come to the lounge. Truly an asset to the hotel!
August 28, 2012
Rated 5 out of 5 by Vacation3 Great lounge
Skylounge is great? Fabulous views of the city.
March 19, 2014
Rated 5 out of 5 by Maria Amazing service
The facilities are great, but what really makes this hotel excellent is the staff! On arrival, I was offered a complimentary service; before leaving, I had forgotten something in my room and 3 hours later, went back: the cleaning lady had left it exactly where she had found it. The concierge provided amazing advice. Made such a difference!!! Thank you!!!
April 5, 2013
Rated 4 out of 5 by Blackwood Busy but good location
Nice property, very nice lounge. Very large and busy. Line ups for check in and check out. Long walk to parking. Good SPG Plat treatment. (Except for being wrongly being charged for internet AFTER I departed). Well located in downtown Toronto,with easy access to everything through underground walkway. Hot and cold tap in bath was was reversed in my room.
June 9, 2012
Rated 4 out of 5 by hagridveela October 2013 - Conference Stay at the Sheraton in Toronto
The Sheraton in Toronto hosted an annual Conference, which I attended October 2013. The hotel has updated decor and the rooms were very nice. I always appreciate a robe, which was provided. There are several good restaurants on site, as well as several underground shopping centers and restaurants. Overall, a very good stay at the Sheraton Toronto.
October 28, 2013
Rated 4 out of 5 by PC11 Great Stay
We had a great stay. Dylan at the front desk was very helpful when we needed to change our room to accommodate an extra child when we arrived.
The view from the Club Lounge both at breakfast and at night was fabulous. The only negative during our stay was the backlog in getting the car out with the valet service.
Great location and definitely return.
November 13, 2012
Rated 2 out of 5 by rmc2012 Decenet hotel - but don't expect any service.
Great room - some updating needed. Unfortunately, don't expect a great response if you require anything in your room - or something in your room doesn't work. After 4 phone calls over the course of 2 hours - I gave up.
Calling down to the front desk - you are greeted with unanswered phones (my last call to a "manager" went rining for over 10 minutes).
April 18, 2012
Rated 3 out of 5 by Phillyvisitorforconferenc nice hotel but long lines
Had to wait half an hour to check in, 15 minutes to check out, 20 minutes to store my bag on checkout. They also charge for wireless in the room which is ridiculous. Changed my room reservation from two beds to one king after i made my reservation, they said they sent me an email about it. they gave me free access to the lounge to compensate for that.
May 23, 2012
Rated 2 out of 5 by SPG85 Not as expected
The room was not clean. There was a fork and dirty towels under the bed. We found some hair in the toilet seat. The rooms were gloomier and less luxurious than the photos on the site. Room service food quality is average.
However the lobby is very nice, spacious with a nice layout and nice Christmas decorations. Located few minutes from Eaton center.
December 27, 2012
Rated 3 out of 5 by sga555 Decent but 2 issues
1) plugs were not readily available (outlets for phone plug in or computer) which is a highlight of importance with todays technology.
2) TV was not working properly due to a HD cable that was shut. A technician came and fixed it but it was a temporary fix and I had keep playing with the HD cable to watch a show or the Soccer match.
Service was excellent but investment should be made to have ready made outlets all beds (99% of people have a cell these days and many use it for an alarm clock) and invest in some new TV cables.
3) I also did not like that there was no free wifi (should have been included since I am a starwood member).
Location is great, service is great and wifi for the conference the next day was free and it worked well.
It would be good to get a reminder about the different elevator shafts as well for 5th floor. Ended up going up the wrong one but that is partly due to my own ignorance as this happened last time I was there as well.
Gym facilities are great. Used them at last sta.
January 31, 2014
Rated 3 out of 5 by Angler The rooms are very nice
Although the rooms are very nice we didn't get housekeeping on our second day, the restraint is very expensive and is basically roadhouse food, the menu was very limited, we contacted housekeeping on a few occasions and met with just short of a rude response and we had to pay for parking when we were told it was included in our room for the weekend.
June 29, 2013
Rated 1 out of 5 by Jeff4664 Horrable experience
This has to be the worse hotel in the Sheraton Family. If I was going to Sheraton for this first time and I had stayed at this hotel I would never return. I will never return to this hotel. There were no belhops, no parking had to park down the street. No one helped me get my bags to the room, the food I would feed to the rats.
December 16, 2013
Rated 5 out of 5 by jd21 Great Toronto Hotel
Hotel is centrally located and have always used for business travel as well as for personal travel. Good value for the price. Staff is professional and services are great.
March 3, 2014
Rated 2 out of 5 by TRM1819 Chaos
The check in process and the parking situation was chaos. Long lines to check in and one staff member said it's like that every weekend. Parking situation was unorganized and slightly dangerous with cars coming in every direction.
February 18, 2014