Rated 4 out of 5 by akonji3950 professor
Excellent place to stay. Easy access to the convention center, to shopping and dining.
October 31, 2013
Rated 2 out of 5 by EscapeWinter This hotel needs improvement
I stayed in a room in the tower building on the 8th floor and the room was very dated. First it took more then 30 mintues to check in, because the staff person helping me was new and had no idea what he was doing. At one point he left and got a manager she came and got the information all set-up and then when she left he did not know what to do so he left for a long time to ask her more questions. The heat/ac did not work properly and the TV's did not work. I requested maintenance to come to fix the TV's and then again to fix the heat...which I did not have any heat. Then after they fixed it the heat would not turn off and it was like a sauna. I ate at the restaurant one evening and did not get part of my meal and the service was very slow. I also ate at the Yard House once for lunch and once for dinner and both times the food was great, the service was terrible. I am an SPG Gold member and when I asked for an upgrade I received it. They did not offer me any of my SPG perks only if I asked for them. The bathrooms are tiny in the tower building...there is not enough room to even move around. My room faced an office building so I could not open my drapes since the people in the office builiding could see right into my room.
April 18, 2014
Rated 5 out of 5 by Louis50 This hotel had great staff
Everything in my stay was fantastic. I would recommend this hotel to.everone I know.
October 18, 2012
Rated 4 out of 5 by Singinglight1 Most comfortable rooms
The bed was so soft & nest like I wanted to stay another night. Deep sleep relaxing.
October 31, 2012
Rated 5 out of 5 by CaneGrad93 Great Hotel
Hotel was very clean and the staff was amazing! Service was first class all the way!
March 19, 2012
Rated 5 out of 5 by Jill51 Rooms were wonderful. Great location.
I loved the large bathroom. Loved the comforters and bed.
April 17, 2014
Rated 4 out of 5 by Jon502012 Need wireless access in rooms
When paying this much for a room you should have free wireless access in your room.
November 1, 2012
Rated 2 out of 5 by Unhappy This property is not worthy of its rating - it is outdated and creepy
This facility needs some serious major attention ASAP. The maintenance and up keep has obviously been not meeting the traffic. The hallways and rooms are dingy and outdated, Exhaust vents have an excessive accumulated dust and who knows what else is with it. The tub has some creepy stain or is it rust or something else??? Was afraid to take a bath settled for a quick shower instead, how gross! The bathroom in the suite is super small. It appears not proportional to the rest of the floor space. The buffet does not have an omellet station which I am accustomed to with the other Sheraton I stayed at. The only saving grace is the staff. I had to be transferred twice and there was a confusion on my luggage. The floorplan is confusing and not easy to get to between the two buildings. I was attending a conference with my boss and sadly this was a bad choice which she clearly brought to my attention. "should have booked the four seasons". The pictures in the website show a nice club room. This was not offered so I was not aware that it existed. Would have been nice to have enjoyed this amenity. I sent a request for the Hotel Manager and Corporate Executive to call me so I am still waiting for the two calls.
April 15, 2013
Rated 5 out of 5 by John1958 Your Sheraton was first class -- again!
Thank you again for the class, comfort, customer service and consummate courtesy!!
September 3, 2012
Rated 2 out of 5 This hotel is overrated.
The room was small. The food was mediocre at best. The location was the best part.
September 27, 2012
Rated 4 out of 5 by Bill302 Great loaction
Being on 16th street mall you are in the middle of everything all within walking.
October 11, 2013
Rated 4 out of 5 by Roe2M Great location, right on the 16th Streeet Mall in Denver, CO
Beautiful hotel; friendly staff. Parking was kind of expensive, though.
March 4, 2014
Rated 5 out of 5 by DougDenver Holiday Party
This was the best hotel experience I've had, this hotel in Denver is amazing!
December 16, 2013
Rated 5 out of 5 by major39 Excellent Hotel for a Conference
The large banquet was timed well and the food was excellent as was the service
August 19, 2013
Rated 4 out of 5 by askbill tower rooms need work
Tower rooms very small, floor not level, would not stay in that section again.
September 13, 2012
Rated 1 out of 5 by spgtraveler1 never again
some sheraton's are very good and some are not so good.........this one is bad
March 20, 2013
Rated 2 out of 5 by jeff00001 Shabby Room poor service
Cold brekfast (eggs), twin beds instead of King and screwed-up Billing!!!!!!!!
May 25, 2013
Rated 4 out of 5 by alecia65 The staff was wonderful
wasn't happy with the cleaning of the room, beside that everything was great.
July 18, 2013
Rated 4 out of 5 This hotel has great features
Loved the fitness center. The bar was great. Raul the bartender is excellent!
August 19, 2013
Rated 5 out of 5 by AlexJ Great location
Loved the stay, everyone is really friendly and you can't beat the location.
March 4, 2013
Rated 4 out of 5 by angeltex great location with parking
business no time to check this out
May 6, 2014
Rated 4 out of 5 by JKH21 Sheraton is well located on 16th Street Mall
The hotel is in a great location, convenience to the surrounding amenities.
March 14, 2013
Rated 3 out of 5 by dawnp566 Denver Sheraton
We had to struggle with every request we made. This made it very stressful.
November 7, 2012
Rated 5 out of 5 by Fascinateu Sheraton staff are the best!
Needs anticipated and excellent customer service.
April 14, 2014
Rated 5 out of 5 by TwoPod Great Stay!
Great location and a great hotel. The staff was awesome.
March 1, 2014
Rated 5 out of 5 by doll the staff
the hotel was great however the staff was also great just loved the place
October 23, 2012
Rated 5 out of 5 by Rand13 NADE Comference
Loved the conference discount price. Staff services. Excellent location.
March 5, 2013
Rated 4 out of 5 by ebd94 Very green!
I really enjoy getting the $5 voucher for helping the hotel stay green!
April 21, 2013
Rated 5 out of 5 by JABZ Nice getaway weekend from MIA
Great location and amenities... Room was clean and everything worked..
August 3, 2012
Rated 4 out of 5 by shon Awesome Team
Service-cultured, friendly, and professional, hotel was also inviting.
March 27, 2013