Rated 5 out of 5 by singphoto58 Perfect for a day long meeting
I came in the night before and spent the night for a meeting the next day. The staff was friendly and helpful and I had a delightful stay.
January 27, 2014
Rated 5 out of 5 by Chuck54 Great stay!
Outstanding stay! Only one "below expectation:" It would have been nicer if the itemized bill was delivered to the room for my review before I checked out. Everything else was great!
August 7, 2012
Rated 3 out of 5 by JonathanDC1 Tiny Bathroom (S-2321)
The bathroom was unbelievably small. The toilet seat would not stay up. You cannot turn around in the shower without the shower curtains touching you which personally grosses me out.
February 16, 2013
Rated 2 out of 5 by AndyS Not great at all
Each of the last 12 weeks I've stayed at this hotel it's been getting worse. And it wasn't good to begin with. This last week there were fruit flies in my room and dirty sheets...
October 4, 2013
Rated 3 out of 5 by Grapehead Nice Hotel, Roms need attention
Was a bit disappointed with our last stay. When we first got to our room, we noticed the bathtub was dirty. Hair was on the shower walls and the tub was dirty. There was even hair all over the bathroom floor. Not a very good first impression to not have your room "ready" when you first checked in. The room was small, but since we were there for business we didn't spend a whole lot of time in our room. Housekeeping needs to be improved. The second day of our stay, we were left no washcloths, and our old towels were not taken. On our third day when we returned to our room we noticed that the bed was made, but the bathroom was not touched. Our dirty towels were still there, although I give housekeeping staff credit, they did leave fresh towels. The staff at Draft was not prepared for such a large group of people on the Thursday afternoon we ate lunch there. Took forever to get our food, hence, we were late for an afternoon appointment. The one positive thing with our stay was the check in process. The front desk staff was very friendly and welcoming. Not sure if I would stay here again, but I wouldn't totally rule it out.
December 16, 2013
Rated 4 out of 5 by mikemonte Trip to Dallas
Very nice and very convenient hotel. For business travel, I would recommend it.
February 26, 2014
Rated 5 out of 5 by Sammie00 Best Beds Ever!
This room was very comfortable and clean. The staff were extremely helpful and pleasant (with the exception of the gift shop team). The food was exceptional but so were the prices.
January 28, 2013
Rated 4 out of 5 by barnel shortcomings
1. Walked into a hot room
2. ice bucket had water in it so it was not cleaned when previous customer checked out.
3. Sheets did not fit the bed
4. Bath tub was a little slippery
September 19, 2013
Rated 2 out of 5 by Unsatisfied1 My Dallas Experience
My experience with this hotel was not as pleasant as expected. I arrived expecting to have the basics such as fridge and mircrowave; but was hit with $20 charge for the use of a fridge (which I paid as I needed one). Upon entering the room I was met with dust everywhere. I had to dust the furniture before I could actuallly unpack. My safe did not work; it took 1 day before it was finally fixed; I opted to GO GREEN and not request room service each day as the plackard requested and stated I would receive points. Upon check out I was notified that I had to OPT into this at check-in; however, it was never mentioned to me at check-in. I had to request toilet tissue on my first day as they failed to replace the previous roll. On 2 occassions we stopped at the concierge only to find that they were not available at that time. Then when I went to use the guest laundry that was another unsatisfactory experience. Change machine did not work; the detergent machine was not working; the dryer did not work. I did not have an overall excitement about this hotel. but it served the purpose while I was on official travel.
June 11, 2012
Rated 3 out of 5 by Larry4 Good hotel, but needs a better restaurant
Staff was attentive and helpful.
Room clean and spacious.
Restaurant was sub-par.
Expensive considering quality of food.
Food quality was below average; as was service & portions.
March 24, 2013
Rated 4 out of 5 by Shawn21 Cowboys vs Packers
Great experience at this hotel. It started from our entry to our exit. Very polite and professional. Excellent bar staff.. Next time in Dallas-Sheraton it is!!!!
December 17, 2013
Rated 2 out of 5 by DCN1999 Needs updating/musty and overwhelmed
Sorry, not up to SPG standards. Room wasn't made up even after I called down for service. Bathroom towel bar fell off and wasn't repaired. Entire hotel was musty and old-feeling.
April 29, 2013
Rated 5 out of 5 by Kimo Beyond our expectations
A romantic getaway was helped tremendously by this hotel. Great staff, fantastic room and they were able to accomadate each request we made without any problem. We will be back!
February 15, 2012
Rated 2 out of 5 by Frosty The hotel is set up to handle a large convention
Several people complained their rooms did not have sufficient towells. My room had a varying number. The beds bottom sheet did not cover the mattress. Where is the fitted sheet?
January 31, 2013
Rated 2 out of 5 by Mary20 Rooms
The rooms were small and outdated. The rugs were in need of vacuuming as there was old food and dirt in my room. The mirrored sliding closet door was broken and off track.
October 31, 2013
Rated 5 out of 5 by Lynn47 Wonderful Hotel
This is a great place to stay. I always stay here when I come to Dallas. The staff always goes out of there way to accomodate my needs. Very clean, comfortable, and affordable.
April 11, 2013
Rated 4 out of 5 by florence wonderful location
The bathroom had hair from previous visitors. I reported it to the desk but it was not cleaned for the 4 nights I was there. The carpet looked as if it had not been vacuumned.
August 27, 2012
Rated 3 out of 5 by micaht91 Could have been better.
The entire stay at Sheraton Dallas our air conditioner flashed the needs maintenance symbol and wouldn't get cold. Called maintenance, a man came up, pulled it off the wall to "reset it" and then told us it would cool down. The king size bed was comfy, but the sheets had stains on them and instead of a traditional "bottom" sheet, it was two top sheets, so they moved during your sleep and you ended up sleeping on the dirty mattress. Again, not impressed by this. If you want a drink in the room and don't want to pay the expensive room service charge and the expensive tax/delivery fee on top of that, be sure to bring your own drinks in. There was a "vending machine" for drinks on most floors, but all were broken with the exception of the 4th floor laundry room machine that was a snack machine, not a drink one. There are two bottles of water in your room, but only one is free. The other is $4! For a Dasani* water, the whole case costs $4!! Parking is a nightmare, my suggestion, park in Bryan Tower parking garage, it's managed by platinum, and we got out not spending nearly as much on parking as we originally were told we would-- and you can walk the sky bridge between the two if you park on level 3. It was the best choice we made all weekend. At the end of the stay our room was charged $46 for parking and a bottle of water, but after talking to the front desk and explaining we didn't use their parking and didn't realize that one water was free (it had a sign) and the other was $4, they cleared the charges. Thank goodness. Don't forget to take a credit card. They hold a $50 minimum out of your credit card for "incidentals." The chill was the place I most looked forward to, and it seems if you don't stay during the week you don't get a chance to try it, it stayed closed all weekend---Very sad about that. All in all, really it wasn't a horrible place to stay, I just expected a little more class for my money. We likely won't be staying next year (my husband wasn't a fan) but I wouldn't tell people to stay away, either.
April 27, 2014
Rated 5 out of 5 by Travelllller Great Stay
My stay at the Sheraton Dallas was Awesome from start to finish. I am a very seasoned traveler and the Sheraton Dallas stood out amongst other Dallas hotels I have stayed at.
July 2, 2012
Rated 1 out of 5 by DissatisfiedTimes2 Will never stay at a Sheraton again
We had a horrible Sheraton experience a few years ago but tried the Sheraton in downtown Dallas anyway. Huge mistake...rude staff. We will never stay at a Sheraton again.
October 13, 2013
Rated 2 out of 5 by Ebog 4-star price, 1-star room
Rooms are small and bathrooms are tiny. Showers were outdated 10 yrs. Charged for wi-fi, fridge, which is a shocker. Little changes could help the stay there more favorable!
July 27, 2013
Rated 3 out of 5 by etbubba Less than
Group members had to move rooms because of water loss. TVs were not working. No toiletries. Poor oversight by housekeeping. My expectations were higher for a downtown hotel.
March 11, 2013
Rated 3 out of 5 by Mel2012 Getaway Weekend
This was a nice stay and the staff is eager to accomodate all needs. I would recommend this hotel to anyone staying in Dallas. The pool and fitness facility is incredible!
September 3, 2012
Rated 2 out of 5 by Kitkat22 Not impressive for Platinum Amenities
No upgrade. Wasn't even put on a club level. Club lounge had no bottled water or diet coke. Breakfast was not impressive compared to club lounges at other Sheratons
October 30, 2013
Rated 2 out of 5 by SteveO This hotel is a little dated
Elevators were slow, rooms noisy, bathrooms and rooms in general old. It would help if you had slow closing, quiet room doors so they weren't slamming shut at all hours.
June 10, 2013
Rated 5 out of 5 by Me12 The best stay
My experience at the Sheraton. I really enjoyed the customer service. The representatives routinely checked on my needs and provided service immediately upon request.
June 29, 2013
Rated 5 out of 5 by Cheryl902 Great room, Great location
I stay in hotels frequently, and this room was one of the most comfortable I have stayed in. Everything I needed was in the hotel complex and my room was wonderful.
September 16, 2013
Rated 3 out of 5 by JMFNS Short but not complete check in
When I checked in, I was not given any information about my room such as internet, the 'Green' option, check out, etc.
Just given my keys, charged and that was it.
September 23, 2013
Rated 4 out of 5 by Shorti Outdoor space
This hotel is located in a warm climate but has verylittle out door space except for the small pool area. It would be nice to be able to eat and have drinks outside.
November 7, 2012
Rated 5 out of 5 by Sadhin2013A1 Great Experience as 1st time bussiness traveller
I enjoyed fitness center , swiming. friendly hotel staff, cleanliness, restaurents and the servers, excelent FOOD. This is my one & Only place for business stay.
October 1, 2013