Rated 3 out of 5 by LindaAnd3LittleGirls SPG Reservation Trouble
We have had our SPG membership for about 4 years, and it has always been in my husband's name, but uses my email etc. At the Disney Dolphin I had about a 45 minute hassle that the reservation was in my husband's name. I had to get a hold of him and have him call, and then email to get me added, despite all of the printed paperwork I had clearly showing I made the reservation. VERY FRUSTRATING!!!
April 7, 2013
Rated 2 out of 5 by VINCE54 NEW YEARS EVE AT THE DOLFIN HOTEL
MY HOTEL EXPERIENCE AT THE DOLFIN HOTEL WAS DISSAPPOINTING AND A PLACE THAT I WILL NEVER RETURN TO AGAIN, THE AGGRESSIVE VALET STAFF AND RUDE FRONT DESK PERSONAL ARE WHY I WILL NEVER RETURN HERE AGAIN EVEN IF THE ROOMS ARE FREE. I COULD NOT WAIT TO LEAVE AND THAT IS WHY I ONLY STAYED ONE NIGHT. I WENT TO A $90/NIGHT HOTEL THAT WAS MUCH WARMER AND ENJOYABLE TO STAY AT FOR THE REST OF MY VACATION.
January 5, 2013
Rated 5 out of 5 by karjoe1 Best Disney Hotel Ever!!!
Stayed at the Dolphin Hotel for my son's 25th birthday. From the moment we walked into the lobby we knew this hotel would be wonderful. Our room had been upgraded since we were celebrating a birthaday and we were spg members. The price was right...the restaurants were alittle pricey but worth it and our room was just perfect. I recommend this hotel to anyone who enjoys FIRST CLASS accomodations.
November 24, 2012
Rated 5 out of 5 by Bob3948 Wonderful Location
We stayed at the Dolphin and found the location next to the Boardwalk and Epcot to be ideal. The hotel facilities are first rate and the staff was always responsive.
April 13, 2014
Rated 4 out of 5 by Suefr Food and Wine
We found it impossible to get any food. The lines were at least 50 people deep. No organization at all. Some never took any tickets at all. The wine pours were terrible for 2 or 3 tickets. We were very disappointed. The Wine Seminars on the other hand were great. Great info and great speakers. The pull out couch in the Dolphin is awefull maybe 3 inches will coils that you can feel . Very bad.
October 21, 2013
Rated 4 out of 5 by Jimby Very pleasant stay
We had a very pleasant 5-night stay. The room was comfortable though a bit cramped (could hardly get to the mini-fridge next to the bed, and could hardly get out the sliding door to the patio due to the couch in front of most of the door). The room was very clean, though daily housecleaning was spotty (dirty glasses not replaced, amenities such as coffee and coffee cups not replaced).
December 19, 2013
Rated 3 out of 5 by Holiday1 This hotel is convenient for EPCOT/Disney Vacation
Rooms were not very clean, large cobwebs hung from the ceiling, bathroom sink and tub drain both needed to be cleared and in room refrigerator did not keep things cold, not even cool. The ice machine on our floor was out of order and when reported was never repaired and no sign placed on it to acknowlege that it wasn't operating properly. For the money, low value other than location for Disney.
December 15, 2012
Rated 2 out of 5 by Tucker3 Very disappointed
Nothing as the pictures portrayed rooms were very run down and in need of renovation was given a total price on phone and charged to our card and when we arrived there was a $15. Per day parking charge and $15 per day mandatory charge for the wifi that did not work so that was $30 dollar per day charge not included in room rate and it was not disclosed at the time of booking. Would not return!
December 30, 2012
Rated 5 out of 5 by Jenni88 Perfect for fun and business
Beautiful heated pools for year round vacationing. Wonderful conference rooms. Exciting events for kids (we attended a glow in the dark Easter egg hunt/dance party!) Good food at the restaurants (especially the flatbread at poolside Cabana). Shuttles to Disney parks every 20 minutes. Unique shops in the lobby along with a picturesque fountain. Good service from staff. Clean comfortable rooms.
March 31, 2013
Rated 4 out of 5 by cm4you A-Ok but refrigerator
Nice hotel with attentive staff. Excellent location and transportation options. You can buy park tickets at this location. This was very convenient. Room refrigerator was not cooling properly. Told the staff and they tried to fix it the same day. No significant improvement noticed. I would have been concerned if I needed medications or food items that needed good and consistent refrigeration.
February 23, 2013
Rated 5 out of 5 by rbarbourfl Took care of my mistake
Upon check-in, it was discovered that I reserved the wrong dates for our weekend. The front desk assured me that "it happens," and promptly took care of finding us a room for the two nights I thought i reserved. We have stayed at the resort before, and found it just as pleasant this time around. The location to Hollywood Studios, Epcot an the Boardwalk is excellent and the pool area is great.
September 27, 2012
Rated 4 out of 5 by TC2014 Great Experience
This was my second stay at this hotel for a business conference. The facility, staff, and overall experience was great. The rooms could be a bit more updated with modern design.
Sheila, at check in, was awesome. After a long travel day, she was extremely helpful with getting me a very nice room and her cheerful attitude made my day better. The upgrade was very appreciated.
January 15, 2014
Rated 5 out of 5 by Scatts77 Dolphin
Beautifully landscaped and pristine facility. Friendly staff, excellent food and accommodations for our conference
April 17, 2014
Rated 2 out of 5 by spbengals97 Disappointed about last stay
The Walt Disney Dolphin Hotel is my favorite on Disney property, however, this last time did not live up to expectation. Several items were missing in the hotel room bathroom (soap and lotion) and our room was very close to the elevator. Our room also seemed to be a little "dated" as all of our other rooms that we have stayed in at this hotel had an extra sink and updated bathrooms.
December 16, 2013
Rated 2 out of 5 by Coolie12 not happy with recent stay
We have been traveling to Disney last 10 years always stayed at another leading hotel , was booked and they recommneded the Dolphin - total disapointment - Daily room service took place at 5-6:00 - not well kept - rude staff, Loud guests who were smoking in their rooms, just not a " Magical experience " compared to our last experiences - it is night and day, shame this years trip was wasted,
February 21, 2013
Rated 5 out of 5 by Justine27 World Dophin Review
I have stayed at the World Dolphin numerous times. I have found the staff to be extremely friendly, helpful, courteous and professional. I ended up needing an extra room for my parents and the staff was able to accommodate my request for an adjoining room. The rooms were clean, comfortable and quiet. I would always consider a future stay at the Dolphin. The restaurants are excellent as well.
March 17, 2013
Rated 2 out of 5 by Craig40 Room was loud and room did not get serviced
The hotel was great. The room was spacious. However, we were placed in a room that must have been up against a mechanical room. It was difficult at best to sleep (not good for getting ready to run a marathon). We actually had 2 rooms (one for our parents). Both rooms were skipped for cleaning 1 day out of our 3 days in the room. The room cleaning seemed very unorganized.
January 16, 2014
Rated 4 out of 5 by Al72 April 26-28 Stay at the Dolphin Hotel
We stayed two days at the Dolphin Hotel. Very nice hotel super clean and spacious rooms. Close to all the parks and main avenues of traffic.
I will say this stay away from the Picaboo Cafeteria, the food is aweful. I purchased breakfast there the first morning of our stay, the food was worse the hospital food. I ended up spending $ 75.00 on liquid eggs, super greasy bacon, and dried toast.
April 30, 2013
Rated 3 out of 5 by Viajero Needs a good scrubbing
I love almost everything Disney and I was looking forward to staying on property and visiting the parks. I checked into the Dolphin and was pleasantly greeted. I arrived in the room and noticed that there was hair and bloody cotton balls in one of the garbage cans. The bathroom needed a good scrubbing. The floors were dingy, there was caked-on dirt in the corners, and the wall behind the door was filthy. I don't know what was covering the wall but it was not pleasant. I arrived late and just wanted to take a hot shower, order some room service and get ready for the next day. There was no room service menu in the room and I called to ask if a menu could be sent up. Twenty minutes later I was still waiting. I figured out that there was a 24 hour restaurant located 2 levels below the lobby floor. The menu did not appear until the next day when I returned to the room. The rest of the stay was fine.
September 20, 2012
Rated 5 out of 5 by Amy76 Wonderful Accommodations and Food, Close to Disney Parks
This place is wonderful whether you partake in the Disney experiences or not. You feel worlds away in the paradise-like settings, yet are a walk or boat ride away from Epcot and Hollywood studios (a bus away from Magic Kingdom). Perfect for families OR those without children, and the ammenities and facilities are impeccable.
March 3, 2014
Rated 5 out of 5 by Mickey2014 Great Room - Great Space
We had an executive suite with a great view. We traveled with 2 teenagers and my wife and I took the room with the wet-bar. We enjoyed waking up with space to drink coffee, sit and watch TV, and not feel like we were in a "basic" hotel room. The teens were able to sleep late and keep a different schedule from us.
March 9, 2014
Rated 2 out of 5 by Sbos Cleanliness
I'm disappointed with the dolphin's cleanliness. Our room had mold on the wall and smelled musty. We were moved into another room and the same problem occurred again, but in the second room we found leftover trash and wrappers from the guest before us. The conference facilities were great for the large scale event that we were attending. However, our personal room left a lot to be desired.
July 7, 2013
Rated 2 out of 5 by speedyjess Great employees/dirty rooms
I stayed at the dolphin for a conference and was excited as it was my first time there. The room was flithy however, as if it didn't have regular/proper cleaning. There was paint and other black marks all over the tile floor, the shower was not fully cleaned and there were tiny ants in the bathroom. The balcony chairs have never been cleaned, they were full of bugs. Not sure I will return.
April 26, 2013
Rated 5 out of 5 by Carol24 Enjoyable Family Stay
We arrived in Orlando at 6:00 AM and figured we would leave our bags at the front desk and venture to the park. We were surprised to find our room ready and coffee available. It was an unexpected surprise.
Our family enjoyed the character breakfast at the Swan next door with small crowds and a lot of attention by the Disney characters. The food was also excellent.
We love the Dolphin!!!!!!
March 27, 2013
Rated 4 out of 5 by Norm41 Not as expected
My wife and I have stayed in SPG accomodations before.This stay was not what we had expected.Our rooms are normally in a section for SPG on this stay our room was on ground level and our only view was the courtyard. No recognition anywhere in regard to SPG.Our stay at a different time at the Swan was what we had expected and in our opinion met SPG standards.Our stay at the Dolphin did not.
November 17, 2012
Rated 4 out of 5 by ETBphd Conference Hotel
The room was comfortable, but we did have a few problems. The radio would not work at all, and the two telephones were confusing. When we tried to answer a ringing phone, we could not connect with the caller. I reported both of these problems, but the radio was never fixed or replaced. Also, the curtain was partially detached from the rod. I attempted to fix this myself, but was unable to.
November 21, 2012
Rated 4 out of 5 by angiemwill Access to Disney
I enjoyed the access to all the Disney Resorts.
April 21, 2014
Rated 4 out of 5 by jmortman Maid Service
Overall stay was nice. The maid service was horrible. We can back to our room after a long day around 3pm and our room was not clean. We called down to guest service and lady response was they clean rooms until 5pm. How about saying..sorry we will have someone come up and clean the room now. I always stay at the Dolphin and Swan hotel and it always seems that the maid service is horrible.
December 29, 2012
Rated 4 out of 5 by CJ52 Disney Dolphin
My family had a wonderful stay here,during the Marathon weekend! We were very happy to have a great ,clean,comfy stay while participating in the races that weekend. The bus service to and from race expo and races was so convenient. We loved being so close to the parks and different forms of transportationn. We could even go to Boardwalk ! The staff were the best,very friendly and helpful.
January 27, 2013
Rated 4 out of 5 by chris7 Never get a surprise view anymore without paying for the upgrade
The only issue I have is everytime I reserve with SPG you can guarantee not getting a premium view without paying extra points. What ever happened to the days where you checked into a hotel and you didn't know what view you had until you opened the shades on the window or balcony?? They need to bring the surprise back in to play. The world is a business and I hate that!!!!!
December 29, 2013