Rated 4 out of 5 by Shona Great Location
Good location and only negative I can say was I think that every hotel now has king sized beds and we got 4ft 6 beds in our room a bit of a let down since we were staying 15 nights - I regret I didnt ask to be relocated to another room. Also I think the Wi Fi should be extended to the bedrooms as so many business persons use the hotel
April 16, 2013
Rated 2 out of 5 by CanadaVisitor Expensive without the Star Appeal
This hotel was very mediocore. The rooms are a bit old and have an unwelcoming smell to them. I was unaware of the credit policy with not have the staff clean your room. Without signing up for it, they did not clean it which caused me to become very irritated. Apparently, they had signed me up for this program without my knowledge.
September 24, 2013
Rated 3 out of 5 by Coady Mr
I was not impressed when I checked into the hotel as they didnt have my room ready of two queen size beds that I requested. Then the guy on the front desk decided to up sell me on another room for $50.00 more rather than offering me that for the same price because of the hotels mistake.
January 20, 2014
Rated 1 out of 5 by nytotoronto Not what we expected.
A/C barely worked, there was no information in the room, on the TV or given by staff regarding the amenities.Food was terrible.. best meal was from the hot dog cart out front. Access was frustrating and unmarked due to construction, valet parking was a 30 minute wait and way over priced. Left after only one night of our 3 night stay.
July 7, 2013
Rated 1 out of 5 by Businesstraveller888 Unsatisfactory for SPG Gold members
The entire Staff did not look at the SPG gold line and processed the whole long regular line. It happened many times before. Unfortunately, I have to come to this city for business often but I can look for another SPG hotel or another brand I guess. Quite disappointing. There were also no welcome gift. The room was without amenities.
March 6, 2012
Rated 5 out of 5 by Scotty Home Again
This hotel is like home to my wife and I. We travel twice a year from Scotland and are always greeted as friends by all staff. To mention Steve and particularly Brian on the front desk and Blesilda in the Club Lounge take good care of our needs. The hotel is perfectly situated for shopping and transport. We will be back again in May.
October 28, 2012
Rated 4 out of 5 by relaxbreak22 great location, unique pool, helpful staff
Was very pleased with our two night stay.
It was a much needed break for us.
We were pleased with the options available to us in the immediate area.
It was a great experience to swim outdoors in the frigid weather and the new sauna was nice as well.
Unfortunately unable to reach staff easily by phone on a few attempts.
March 16, 2013
Rated 4 out of 5 by ScottC February 8th Stay
I want to thank the Sheraton Centre for making a reduced rate available because of the snowstorm. I had stayed at the Sheraton the previous two nights and was scheduled to fly out the night of the 8th. However, I was delayed a day because of the snow. I marked two stars for room comfort because the heating was inadequate (room 821).
February 10, 2013
Rated 5 out of 5 by Vacation3 Great lounge
Skylounge is great? Fabulous views of the city.
March 19, 2014
Rated 5 out of 5 by Anne Great Amenities
Staff was very friendly and helpful. Room was very clean and comfortable. The one thing that I dislike is I understand that parking is limited while checking in however, if I'm paying $200 per night, I don't like being hurried to get my car out of the way plus having to pay $45 per night for parking (using the hotel's parking lot).
March 26, 2013
Rated 3 out of 5 by elizabeth96 No heat
I stay here often and I do enjoy this hotel. Just a warning if you are staying the end of September, the heat is not turned on. I was freezing. I played with the heat a few times thinking it would eventually kick in. I later found out from the hotel the heat was not even on. I had my 5 month old baby with me so I was not too happy.
September 27, 2012
Rated 5 out of 5 by jd21 Great Toronto Hotel
Hotel is centrally located and have always used for business travel as well as for personal travel. Good value for the price. Staff is professional and services are great.
March 3, 2014
Rated 4 out of 5 by Chathamite Stay during November 2013
Lovely downtown hotel. Close to shopping at the Bay and The Eaton Centre.
Unfortunately our floor was extremely noisy on the second evening of our stay and despite 4 complaints to the Front Desk and direct discussion with the noisy neighbours this issue persisted for over 90 minutes (from 11 pm to 12:30 am) unresolved.
November 25, 2013
Rated 5 out of 5 by boatshow14 Great Stay
We attended the Toronto International Boat Show 2014 and had great accomodations. We booked less than a week prior to the event because for hectic hockey/playoff schedule. We were able to use the boat show special and had a great rate and a nice stay close to the venue!
January 20, 2014
Rated 3 out of 5 by Andies27 This hotel is too busy!
This hotel is clearly under-staffed or mis-managed. The check-in & concierges lines are always packed and the lobby simply has too much foot traffic from all direction. The rooms need some update & TLC. Also, I lined up at the SPG counter and was told it's for higher level members only, but this was not clearly indicated anywhere.
May 13, 2013
Rated 5 out of 5 by NorthAmerican70 Winnie Sinn
Winnie Sinn is an absolute rock star on the Toronto Sheraton Centre team. She "get's it". As a hard core business traveller and regular guest at this property, I often need to make last minute changes. Winnie has bailed me out of tough situations on a continuous basis. She deserves to be recognised as a star employee on the team.
November 21, 2012
Rated 5 out of 5 by Angelx25 Sheraton is a first class hotel and centrally located for all amenities
Absolutely wonderful hotel, spent 2 very happy weeks, 1st week was very good but 2nd was excellent, all the staff extremely kind and couldnt do enough for me, made my stay so very special. Intend going back to stay again soon, highly recommended. Only one thing in the room I missed was a cup of ordinary tea, that would be a bonus
October 4, 2012
Rated 2 out of 5 by Mort12 This Hotel has excellent Staff
Brian at the check-in Desk is a first class Ambassador for your Hotel.
Delay in room availability was lengthy but understandable - Brian handled with excellent customer relations skills.
Room had no Mirror in main area, tap in washroom bath was leaking badly, no extraction fan in bathroom &, despite a space heater, room was cold.
October 20, 2012
Rated 5 out of 5 by Tina23 Amazing Staff
I'm a regular at the Sheraton Centre and the staff treats me like gold! Blesilda in the Club Lounge & Rocco in Guest Services along with all the staff at front desk and club lounge always make my stay special!! Even recognizing my birthday & wedding anniversary. Wouldn't stay anywhere else when I'm in Toronto.
November 18, 2012
Rated 3 out of 5 by Stephy86 Dirty pool area
Very thin walls. My family was kept up by partiers. The pool area was quite dirty. My kids found 5 band aids floating in the pool. The hot tub had a sign not for children under 16 yet it was filled with toddlers. There were no staff to monitor this. We expected much more. We will be back to Toronto, but we won't be staying here.
July 8, 2013
Rated 3 out of 5 by TVNoWorkie Out of room better than in room.
Enjoyed underground walkway the best. The hotel staff hadn't all been informed on parking choices and internet services. We had internet services from check in until 10:PM - and then it required payment which seemed steep. After numerous questions to staff (didn't know) and then front desk told us that at as members we received internet free only during the month of February (March came in at 12 PM) This must be confusing to many and there are plenty of other areas where we found it free. We disdain getting charged on top of the rates we paid for the rooms anyway. We had a fridge, the only problem was it wasn't plugged in. We rectified that by unplugging a floor lamp. Watching TV was hard because the picture would go pixalated and the sound was gone for 5 seconds or more every 10 minutesor so. Again one knew what the problem was because it wasn't raining or storming - it was clear out side. Staff had some problem outside our door but we didn't investigate.
March 2, 2013
Rated 5 out of 5 by millionm In town for a concert
We have stayed at this property 2 times previously and have enjoyed the location and the service. From the valet parking to check-in have never experienced a problem. Unfortunately the concert was cancelled but rescheduled for December and have already booked my stay again. A great job by all. A special thank you to Stanton!!!!!
September 25, 2012
Rated 5 out of 5 by Doddy Fantastic stay
I stayed at the Sheraton Toronto while attending a conferece at the University of Toronto. The location is great, rooms very comfortable and the staff excellent. Quick check- in and out, close to subway and tram stops and within walking distance of many attractions. Thank you, I will be back and can highly recommend this hotel.
April 13, 2013
Rated 2 out of 5 by pg11 Left message for general manager did'nt call me back
I left my room at 7:30 am need to go up to the club level for a coffee and a peice of toast. I wasnt back down to the lobby until 8:00am. It took 30 minutes only 2 of the 6 elevators worked. This hotel needs alot of help, its tired, the staff didnt care when I first approached the staff in the lobby. Poor show Sheraton Centre.
May 31, 2013
Rated 3 out of 5 by David13 OK
The Sheraton Toronto Centre is a massive place - be prepared for lots of people. But as a Sheraton it was fine but not exceptional. Room service was terrible. I don't like the hotel information being on the television. Broken ice machine on our floor was a small inconvenience but still annoying for a large, established chain.
February 19, 2013
Rated 4 out of 5 by None207 Bedroom Carpet
The bedroom carpet had stains/ tar on it in front the desk.
Also one of the toilet cover fastners was broken.
Not the usual high quality we expect from this hotel
March 2, 2014
Rated 1 out of 5 by JulieC Horrible experience - don't leave without your bill
I stayed in Sheraton Center on Jan 10 for one night. The hotel is generally average for the price but the worst part is that they promised to send the bill by email....and never did. I am at my 6th call in 4 days and still did not get it. This is just absurd. DON'T go there on business if you intend to do an expense account.
January 17, 2013
Rated 5 out of 5 by Albert2011 A great hotel with dream location
We arrived from UK to enter the room with lovely welcoming facilities. Then opened the curtains to find an excellent view of main city centre square, plenty of activities to watch generally minimal traffic noise. All that we wanted from Staff and surroundings were on hand. Our time was enjoyable and we hope to return again.
October 1, 2012
Rated 4 out of 5 by JanJan67 Great location, poor pool area
The easy access to all Toronto locations using The Path was great esp for skating. Would rather have 2 queen beds than small doubles but rooms were clean + comfortable. Only complaint was the pool area as it was too cold as there is too much open area to the outside. The hot tub was cloudy and jets were barely functioning.
February 19, 2013
Rated 5 out of 5 by Applegundam quick visit , impressive
I was there for a small conference; upon arrival; checking in is easy and friendly; but my room is not ready due to my early arrival; which is fine; so I went direct to my meeting; and come back two hours later; and the lady recognized me right away and apologize for the inconvenience that they had caused; very impressive.
September 4, 2012