Sheraton Dallas Hotel

  • 400 North Olive Street
  • Dallas,
  • Texas
  • 75201
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.4 out of 5 by 1121 reviewers.
Rated 5 out of 5 by Quality Hotel Very Quality Hotel - Perfect for Conventions - Room was comfortable, with exceptional ammenities. November 22, 2012
Rated 2 out of 5 by Very Disappointed I recently attended a conference at the Dallas Sheraton in June and was extremely disappointed with the hotel conditions. The suite I was given had a musty & mildew smell; the light bulbs in the sitting area were not working; the bathroom sink was extremely clogged; a/c not working and found a roach in my bathtub. I also found roaches in the fitness center bathroom as well as meeting rooms on the 4th floor. I do want to commend Ally of the front desk as well as Ronald in the concierge lounge, they were both professional, courteous and made sure me as the guest was comfortable and felt welcomed. As a Gold lifetime/platinum SPG and Ambassador, I was truly surprised on the condition if the hotel. Elevators were extremely slow and it was always hard to phone guest relations and receive a response in a timely manner. I did complete a comment card and left same at the front desk and still have not had a response from management regarding my concerns. After using 7,000 pints for one of the six nights, I am discouraged and will prob never recommend the Dallas Sheraton. It's all about customer service and hotel cleanliness, which unfortunately the Dallas Sheraton lacked during my six night stay. June 25, 2013
Rated 5 out of 5 by This hotel has great features The restaurants were great as well as the fitness centers. October 30, 2013
Rated 4 out of 5 by This hotel has goo services The services are good. The staffes are friendly and helpful. They provide me useful information. May 19, 2013
Rated 5 out of 5 by Met my needs This hotel was great for my family reunion. My family members enjoyed the hotel and the amenties August 6, 2012
Rated 5 out of 5 by Sheraton Dallas All was great, good service and great time. November 11, 2013
Rated 5 out of 5 by Well managed & run hotel We enjoyed our convention at this hotel. Staff was very responsive and helpful. Great facility! July 25, 2012
Rated 5 out of 5 by Excellent experience. They definitely recognized and rewarded my SPG Platinum status. Excellent overall experience. December 5, 2012
Rated 3 out of 5 by Not What I Expected I highly recommend that the hotel invest in pillow covers that are changed after each guest has left. As a person with severe allergies, I found myself itching constantly and had to invest in anti-itching lotion. I assume to sleep on the floor. In addition, I was severely disappointed in the concierge at the Sheraton Dallas. Not only I, but also a number of individuals that attended our conference were disappointed at the lack of knowledge the concierge had about recommended dining and cultural activities. Taking out a listing of restaurant locations without having a map to give a sense as to where these locations were located would have been an asset. It is what I have experienced from other hotels. I also find that the hotel business is dumbing down their interest in providing sound and responsive customer service due to turning over areas of shipping, handling and the business center to a third party as to remove the hotel from any sense of responsibility to their hotel guests as an aside. I predict that many consumers will complain about their treatment from the new in-house service that Penfield’s seem to have control. Overall, if I can help it, I do not plant o ever stay in the Sheraton Dallas again. September 23, 2013
Rated 5 out of 5 by Great Stay Great room, Great staff, Great location... I only stay at Dallas Sheraton when I'm in town. January 22, 2013
Rated 3 out of 5 by Some parts clean, some not. Helpful staff, but poor attention to detail when it comes to the cleanliness of the rooms. May 7, 2013
Rated 5 out of 5 by Great Location I work for Starwood and just wanted a staycation with the wife--Perfect and close to work. August 4, 2012
Rated 2 out of 5 by Bugs Everywhere Very disgusting hotel. Had roaches everywhere and the staff acted as if this was normal! June 14, 2013
Rated 1 out of 5 by Is this what the Sheraton brand has come to ? This is an example of how a once well-thought-of brand can degenerate without investment. January 19, 2013
Rated 3 out of 5 by Dallas Sheraton This location is convient downtown but the room and bathroom was small and needs updating January 23, 2013
Rated 4 out of 5 by food and beverage the food and beverages were extremely high in cost for the size/portions that were given May 27, 2013
Rated 5 out of 5 by Great Hotel Staff and Service top notch, everyone I encountered was extremely friendly and engaging. March 29, 2013
Rated 5 out of 5 by Good for weary business person The hotel provided a respite from long days of business meeting. October 7, 2013
Rated 5 out of 5 by Club level worth it Wonderful people working there in club level, and the view was amazing from27 th floor March 11, 2013
Rated 5 out of 5 by Great hotel The Sheraton in downtown Dallas is better than home away from home. Superb facility! October 15, 2012
Rated 5 out of 5 by SandpaperJoe The hotel and staff made it a pleasure for the the three day conference I attended. May 23, 2013
Rated 4 out of 5 by This hotel has competent staff. The staff was very friendly and accomodating. October 28, 2013
Rated 4 out of 5 by Great Downtown Dallas Hotel Exceeds all your travel needs and close to everything downtown Dallas has to offer. January 2, 2013
Rated 4 out of 5 by Great work out room One of the best I have stayed at. Very good. Will stay there for the work out room. September 21, 2012
Rated 4 out of 5 by Hotel was very efficient I was pleasantly surpirsed as to the efficiency of the hotel staff. Very freindly. January 21, 2013
Rated 5 out of 5 by Veterans Service Officer Good clean rooms, staff very professional, very enjoyable visit. September 26, 2013
Rated 3 out of 5 by Hotel Attended conference so hotel fine but area lacked facilities for any other stay. July 26, 2012
Rated 4 out of 5 by Great stay for conference Accommodations and staff very pleasant. Eat out of the hotel. Food not so good. July 30, 2012
Rated 3 out of 5 by xx poor restaurant service, elevators very poor elevator landings very poorly kept October 31, 2012
Rated 3 out of 5 by MIssed Clean-mlm47 For our two night stay, the room was not cleaned between the 1st and 2nd night. November 26, 2012
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