Sheraton Dallas Hotel

  • 400 North Olive Street
  • Dallas,
  • Texas
  • 75201
  • États-Unis
  • Carte

Chambres et tarifs

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  • Pour des séjours de plus de 90 jours, veuillez appeler le +(1) 866 539 3446.
  • Vous pouvez réserver un séjour uniquement jusqu'à 550 jours à l'avance.
  • Veuillez vérifier les dates.
1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 3.4 out of 5 by 1296 reviewers.
Rated 2 out of 5 by Dissapointed As a frequent traveler I have learned what to expect from a quality hotel chain like Sheraton. This hotel was very diassapointing. To start with there was no parking available for club level patrons, no valet to carry bags to room. placed in a none club floor originally and had to move, the entry hall light and TV did not in our room. AFter dealing with this the rest of the night was ruined. The hotel is very outdated also and the fact that club level members have to literally walk to another building chnages elevators multiply time to get to the lounge is unacceptable. Plus when we went to have breakfast on a Sunday morning they shut it down at 9:00 am, who does that on Sunday. November 14, 2012
Rated 2 out of 5 by So...So Hotel This hotel is a bit dated. The initial room I was given was not cleaned. I was given a room at the top level and still had issues. The toilet had to hold the handle to flush completely. A couple of more positive points is that the bed was comfortable and the staff was very nice. November 14, 2012
Rated 5 out of 5 by Great location and features. Flight was delayed and arrived around mindnight on my check-in date. Staff was very friendly and upgraded me to an executive suite; which was beautiful with a great view. November 13, 2012
Rated 4 out of 5 by great stay The hotel was great, room was clean and comfortable. November 13, 2012
Rated 5 out of 5 by Great Rooms The rooms are very comfortable and the hotel staff is super couteous. The front desk staff is well trained and provides excellent customer service. November 12, 2012
Rated 5 out of 5 by BUSINESS TRIP MADE PLEASURABLE BY SHERATON The staff were courteous and helpful, the accomodations exceeded my expectations for such a large hotel. All of the necessary ammenities such as the pool, restaurants, lounge with "karoke" were excellent! Not to mentioned the meeting rooms were large and spacious with excellent audio visual aids. And for such a large conference facility, signs with directions are crtical and this hotel showed more than the usual attention to detail. There was only one disappointment that I noted. One of the Bell men was actively soliciting business for the limos and inflated the quoted rates for the shuttle and taxis when I asked for assistance with transportation. I had already preivously called and was given rates by phone ffor both modes of transportation. A wonderful experience with the entire hotel could be marred by "one" bad experience with any associated staff. But overall it was a wonderful stay! I would definitely use your hotel again! Give my kudos to the chef at the restaurant The food was visually beautiful and exceptionally tasty! November 12, 2012
Rated 4 out of 5 by Good hotel Hotel room has amazing views of downtown, my room had gnats in it and I wished I would have been able to turn the air down more but other than that I was very pleased with the hotel. LOVED breakfast every morning. The fitness center was amazing, never had to wait for anything! November 12, 2012
Rated 4 out of 5 by Missing some basics The phone in rm 1234 Central has a problem. At the end of my stay I did discover that the desk phone does work IF you push a line button, but the bed phone has a real problem. The problem was reported, but there was no evidence that any service action occurred. I do not understand why hotels use bottom sheets which do not cover the mattress so that all 4 sides get adequately tucked under. I find that uncomfortable for sleeping because a) I am tall & my feet go past the edge of he sheet and b)I move around which bunches up the sheet because it is not secured under the mattress. Thank you for working with TACRAO on the "green" initiative. November 9, 2012
Rated 5 out of 5 by Customer Service is Great! This was my first time in Dallas and (obviously) the first time at this hotel. Was upgraded "just because". That blew me away. Besides that, every staff member I interacted with was extremely helpful and very friendly. November 9, 2012
Rated 5 out of 5 by Customer Service Success I attended a major event at the hotel and there were many obstacles and provisions for the hotel staff! My situation was resolved very quickly. November 7, 2012
Rated 4 out of 5 by Outdoor space This hotel is located in a warm climate but has verylittle out door space except for the small pool area. It would be nice to be able to eat and have drinks outside. November 7, 2012
Rated 3 out of 5 by Overall pretty good I came for a meeting and the facilities overall were good and staff very professional. The room was comfortable and inside was clean. However, the room windows were pretty filthy so our great upper floor view was really diminished by this - to the point that we kept the curtains drawn because it was so dirty. I know it's not that big of a deal but it just made the whole room feel dirty. On a completely different note, i prepaid my full balance online prior to my trip. I checked in and was told i owed nothing. When i checked out, i was told i owed additional room taxes and was charged for these. I did not order any room service or use additional services while there. I was told the website must have had some error but they really couldnt explain it. I caution that even if you think you paid, they might get you for extra money once you are there. November 7, 2012
Rated 3 out of 5 by Black Tie Weekend Nice Hotel, great venue for Black Tie Dinnner Event, room was very clean -- my dog and I enjoyed our evening. November 7, 2012
Rated 2 out of 5 by Sheraton Dallas The room was recently updated and done well. Room was small but organized. The bathroom was tiny-claustrophobic. Two compliants:1) no soundproofing between rooms. Heard conversations of couples in adjacent rooms. Was awaken by LOUD commode flushing at 5:45A from their bathroom, 2)All food service stops at 11P November 7, 2012
Rated 2 out of 5 by Needs some improvement I felt that I needed to write and give an overview of my stay. First, the AC in our room was not working and was not repaired until the next day. Our first night was not a good night, and very uncomfortable. Our room was never cleaned by housekeeping in our entire stay. However, my check in experience was stellar the young lady that checked us in was very helpful, but was met with some challenges. I hope this is received with an open mind. November 7, 2012
Rated 3 out of 5 by The room was average and no insolation from hallway noise. Bed and pillows comfortable. Woken several times every night because the doors slam close very loudly. Small bathroom. Very large hotel - no handout when you check in or in room to assist with locating facilities such as pool. Never found a spa. November 7, 2012
Rated 3 out of 5 by Average Event staff do not communicate. AV service is poor at best! November 7, 2012
Rated 3 out of 5 by Not worth the money The room did not match up to my expectations considering the amount you pay. There wasnt any microwave or small refrigerator. Also, water wouldnt drain from the bath tub and leak from the wash basin. November 5, 2012
Rated 1 out of 5 by Tired Old Hotel This hotel is in serious need of being shut down and upgraded. When I first got to my room the "clothes line" over the bath tub was stretched out, and appeared to not be retractable. The waste basket in the bathroom had not been emptied. There was an unwrapped/used? glass on the bathroom counter. The furniture in the public areas was beaten and battered, with veneer peeling off of it. What can be said about water pouring down inside elevators and shutting them down for hours? Never stay there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! November 3, 2012
Rated 4 out of 5 by Great stay Overall a very nice hotel as you can see the upgarding done to an older building. Only dissapointment was paying 21 dollars a day for parking. Seemed a little high and looked like there was plenty of empty spots. November 1, 2012
Rated 3 out of 5 by xx poor restaurant service, elevators very poor elevator landings very poorly kept October 31, 2012
Rated 4 out of 5 by Master Gift show was annoying. Prices varied with employees. October 30, 2012
Rated 5 out of 5 by Very convienient and comfortable Had a litle something for everyone. Sports Bar, comfort food restaurant, quiet rooms, pleasant and helpul conceriege services, very nice concierige floor services and personnel. Some negatives, beyond their control, like dearth of restaurants and things to do in downtown Dallas. Some within their control like needing real drawers in rooms for clothes, and the doormen trying to steer people to expensive limos instead of summoning a cab as requested. October 30, 2012
Rated 3 out of 5 by Room dirty, staff not that friendly When we checked in, our bathroom was dirty and the phones didn't work. Front office staff was friendly, but the DRAFT staff and the KITCHEN TABLE staff was not friendly or attentive. The woman who ran the business center was terribly rude! We had received a shipment on Wednesday evening, but had not been notified. When we inquired, she confirmed that it had been received, but that it would take 20 mins to pick up from the loading dock. I expressed that we were in a hurry, and asked if there was a faster way. She said "no" and that I would have to wait until all of the people in front of me were helped first. There was a significant line of people. The problem with that is the fact that I was the second person to walk into the business center to inquire. While she was looking for my package in the computer, several others had walked in. Again, she was truly rude. We had to leave one of our party behind to pick up the package while we went to the convention. She finally went to pick up the package, and charged us $16.00. Pretty bad. October 29, 2012
Rated 2 out of 5 by Ordinary Hotel Bad food in the Draft bar No Wifi or connection weak October 29, 2012
Rated 2 out of 5 by Overrated Phones were not set up in my room, and the closet door was off the tracks. I made 2 requests to fix, but they were not addressed. Elevators were very slow, and one was out service in the south(?) tower. Business center charges are laughable - practically fraudulent. It is one thing to make a profit on the conference business, but what you are doing is at the very least excessive. The fitness cetner was great. October 29, 2012
Rated 4 out of 5 by The executive suite layout is very nice! The executive suite was spacios, clean and comfortable. A nice quiet room. October 29, 2012
Rated 4 out of 5 by hot room My room was so hot- could not get it to cool down October 28, 2012
Rated 1 out of 5 by Outdated rooms Rooms are out dated and maintenance requests go unanswered. October 28, 2012
Rated 4 out of 5 by very comfortable suite/wonderful staff Usually don't stay downtown, but did we were in Dallas for a wedding. The executive suite was perfect for our family. Very spacious and comfortable. The staff acknowledged us by name throughout our stay. We will absolutely stay here next time we are in Dallas! A full service spa would really be a plus--please consider adding one. October 25, 2012
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