Rated 5 out of 5 by Goneagain2013 2nd Home
We found the experience very pleasant. Staff were courteous and knowledgeable, location was great. The hotel was very clean, exercise room was well-equipped compared to a lot of hotels I've stayed at. The location was within walking distance to entertainment and shopping. I wouldn't hesitate staying there again.
October 8, 2013
Rated 4 out of 5 by manitoulin12 good staff
Staff very courteous and always quick to help
April 18, 2014
Rated 4 out of 5 by William222 Construction Made for Noisy Enviroment
My wife had a migraine so we asked to move our room. We were told we could not be accommodated becasue they could not guarantee that the new location would be any quieter. The person said they could not determine where the construction would move to the next day. So we stayed in our room with drilling nearby.
November 12, 2013
Rated 5 out of 5 by PJAY1 Good Place
The hotel is well located within walking distance to many shops and restaurants.
April 14, 2014
Rated 2 out of 5 by charlesferfwefefefefwef horrible stay
at 945 went outside for a smoke in the pool area. to come back to the door to see that the pool attendent had locked all the doors. Very frustrating. Finally security came and unlocked the doors. Didnt reall care or had no intensions of fixing it.
In my hotel room the pillows were stained. The phone did not work!
August 1, 2012
Rated 5 out of 5 by Tina23 This hotel has exceptional staff
I stay at this hotel weekly and cannot say enough about the amazing customer service provided by the staff. From the front desk, to guest services to club lounge, they are all very professional and eager to make my stay as comfortable as possible. The location cannot be beat and the services always meet my needs.
October 31, 2012
Rated 4 out of 5 by enel3635 The staff were very responsive
While the fabric of this hotel has some deficiencies because of its age, the staff were very efficient and cordial when responding to the needs of our group. Many of us could be
considered seniors or "golden agers."
Therefore, some found it difficult to
raise themselves up from the low toilet seats
without the presence of a grab bar. The
staff responded with the suggestion of
installing a temporary seat riser. And, maintenance person arrived almost immediately to install it. We also had a problem with the room chair being too low.
The staff very quickly provided conference room chair. Someone always followed up to insure that our needs had been met.
The breakfast buffet provided a wonderful selection of food, and the wait staff were, for
the most part, very cordial and observant of
our needs,such as coffee and water refills without our having to flag them down.
The banked elevator service was excellent, and the direct access to underground shopping was certainly a plus.
November 14, 2012
Rated 5 out of 5 by mcthibeault Exceptionnal service
I want to let you know that I received an exceptionnal service at you hotel.
I want to say a special thank you to Brian who's working at the front desk on Saturday moring, April 13.
I have a problem and he was there for me... He helped me to resolve my problem.
So, Brian, thank you and keep going!!!
April 13, 2013
Rated 4 out of 5 by KITKAT Had a great time and great location.
The hotel was wonderful. Great location and wonderful staff. The only thing wrong was the noise level at inappropriate time. Five a.m. Friday morning constant banging that sounded like dumpsters being dropped and we had a fire alarm at 3 a.m. Saturday morning. Maybe not the hotels fault but still broke our sleep.
January 28, 2013
Rated 2 out of 5 by Michael Dissapointing
The location of the hotel was the best part of staying there.
Upon arrival I had to wait in a 30 min line to check in.
The room is extremely dated and badly needs renos.
The blow dryer was faulty and damaged my girlfriend's hair.
I would not stay there again for the price it did not come close to my expectations.
February 17, 2013
Rated 3 out of 5 by sga555 Decent but 2 issues
1) plugs were not readily available (outlets for phone plug in or computer) which is a highlight of importance with todays technology.
2) TV was not working properly due to a HD cable that was shut. A technician came and fixed it but it was a temporary fix and I had keep playing with the HD cable to watch a show or the Soccer match.
Service was excellent but investment should be made to have ready made outlets all beds (99% of people have a cell these days and many use it for an alarm clock) and invest in some new TV cables.
3) I also did not like that there was no free wifi (should have been included since I am a starwood member).
Location is great, service is great and wifi for the conference the next day was free and it worked well.
It would be good to get a reminder about the different elevator shafts as well for 5th floor. Ended up going up the wrong one but that is partly due to my own ignorance as this happened last time I was there as well.
Gym facilities are great. Used them at last sta.
January 31, 2014
Rated 4 out of 5 by Coco2011 Good stay
When I arrived, I received very good attention. Unbeknownst to me my gold membership had expired so when I went back to check out, I was actually met with a rude response that I shouldn't have stood in the gold line etc.
It was very rude and it was an honest mistake that I didn't see it had expired in February.
September 11, 2012
Rated 3 out of 5 by MadMart On screen hotel information is terrible
On screen hotel info is very frustrating, your front desk admits to many complaints about this when books were removed from the room
No written info at all. TV info is not interactive so if you miss the fine print, you have to wait ages for the info again. Also TV reception of this screen was often poor quality.
January 21, 2013
Rated 4 out of 5 by jeffmac would stay here again
pros - great staff, excellent bed. club room and club lounge a must, easy parking, great location eaton center, underground shopping, entertainment district and restuarants and hot tub/pool area. cons starwood desk was closed at 7:30 pm when arrived. frig not in room. had to order, then 2nd tech to turn it on.
May 16, 2013
Rated 3 out of 5 by Coady Mr
I was not impressed when I checked into the hotel as they didnt have my room ready of two queen size beds that I requested. Then the guy on the front desk decided to up sell me on another room for $50.00 more rather than offering me that for the same price because of the hotels mistake.
January 20, 2014
Rated 3 out of 5 by Skipper876 Wake-up call was late
My wife and I stayed three nights. On the last evening I phoned down and asked to be woken up the next morning at 8 am. The wake-up call came at 8:57 am. This is really unacceptable - it could have resulted in a big problem for me.
March 8, 2014
Rated 4 out of 5 by Bel53 Value for Money
Great location, well-appointed room. Bed was super comfy. Staff service was good. Downside: check-in took too long, 1 coffee cup not clean (had lipstick smudge), rowdy party 2 doors down woke me up at 2AM.
March 17, 2014
Rated 5 out of 5 by Mohit2013 Awesome Customer Service
I have been in to Sheraton Toronto many times and I am very pleased that the staff there (especially in the club lounge) make sincere effort to get to know you. They know me by name there and it is this personalized service and other great things that Starwood offers that keeps me a loyal SPG member.
October 11, 2013
Rated 4 out of 5 by Dojn March Break
The room that I thought I had booked was not what I got when I arrived at the room. I contact customer service and indicate to them my expectation. My room was immediately upgraded to what I would have wanted with the kids and we were given free breakfast to compensate for any inconvenience we experienced.
March 17, 2013
Rated 5 out of 5 by boatshow14 Great Stay
We attended the Toronto International Boat Show 2014 and had great accomodations. We booked less than a week prior to the event because for hectic hockey/playoff schedule. We were able to use the boat show special and had a great rate and a nice stay close to the venue!
January 20, 2014
Rated 2 out of 5 by Traveller2020 No heat!
Staying in room 271. No heat or ventilation even with the thermostat set at 26 degrees and at high ventilation. Called front desk to fix this while out for supper. Upon return, temperature set at 18.5, ventilation at low, but actually none was working! Went to bed - too tired to argue with the front desk.
October 8, 2012
Rated 4 out of 5 by Ozie Parking
When I arrived I was informed by the bellhop near the enterance that there was no parking left. He said I could find a spot in one of the lots nearby. I was not informed ahead of time parking might be a problem and was not given any directions about which lot to go to and ended up paying over $30 to park.
March 7, 2013
Rated 4 out of 5 by MrCrow Ensured a restful evening for families even while large conference was taking place.
This hotel is often home to large corporate events. Such was the case when I brought my daughter on a road trip to this great city. Despite the hotel having hundreds in attendance for a conference (and its requisite nighttime social networking), my daughter and I had a quiet and comfortable evening.
The staff at check-in (Ronnie) was fast and efficient and helped with directions for the concourse-level access to the city-hall parking garage (conveniently accessible).
Two things could have been better:
1) No room service menu was to be found in the room (though I assume it is available?), so I left my daughter asleep upstairs while I went to the lobby restaurant to order take-out. (Don't worry - my daughter is old enough to watch herself for a short while.)
2) While the pillows are luxurious, they are way too soft for my taste. It would be helpful to have the option of selecting either firm or soft pillow types when booking.
Thank you for the excellent customer service, otherwise.
March 13, 2013
Rated 2 out of 5 by Pete Too Busy
Upon arriving, it took 10 minutes to get parked. After that, we waited over 20 minutes to get checked in. The noise from the elevators was loud and the room was not dark (curtains allowed too much light). The TV stations did not work in the evening. For this level of hotel and the price, we expected more.
February 28, 2013
Rated 4 out of 5 by Pedroboy Great hospitality
Our recent stay at the downtown Sheraton in Toronto was probably our best ever. We got treated exceptionally well as SPG gold members although we were using a free night and a cash+points night - we were given access to the Club lounge. What a treat! Every staff member we ran into greeted us with a smile.
April 1, 2013
Rated 4 out of 5 by Gingy123 Toronto Sheridan
Great hotel in the city of Toronto. Heads up though, there is a lot of construction on the roads around the hotel making parking, navigating more challenging. Richmond Tower rooms are older and outdated so stay in the main towers if possible. Great reception in the lobby. Lots of staff to help you out.
October 20, 2013
Rated 5 out of 5 by bobj619 Great Stay
We stayed at this hotel at the end of a three week tour of Alaska and Canada and it didn't disappoint. Lovely, courteous and friendly staff, efficient and helpful. Excellent location near to the centre of Toronto. Clean well appointed rooms and very comfortable beds. We will definitely stay there again.
September 26, 2013
Rated 3 out of 5 by Phil01 Large hotel with good services in very good location in Toronto
Hotel staff are very helpful and accommodating. The hotel has several restaurants, if you need something at any time of the day. The lobby restaurant offers great breakfast choices. The rooms need a little loving care but are very accommodating for business or pleasure. Nice location in downtown Toronto.
October 28, 2012
Rated 2 out of 5 by RobG37 Party place with lots of driking
Got there and University had taken over and over run the place. They were drinking in the elevator, lobby and ouside the main entrance. They were also very loud and yelling. The staff at the hotel didnt address any of my issues and didnt think it was that big of a big deal. They did not show any empathy.
January 21, 2013
Rated 3 out of 5 by tli66 Needs some Updating
Our room wasn't ready when we checked in at 3:30. We were advised that our room was upgraded when infact instead of a king we had a double...some upgrade! Eventually we received a small credit for the mess up. The hotel rooms are in need of a good cleaning and the windows too. Pool and fitness room good.
November 22, 2012