Rated 2 out of 5 by tohib Disappointing... at best
I came to this place for the 6th or 7th time.
As I checked in, I was told: first stay with us, right? Not a big deal, but why bother asking, really, if you ignore my SPG number on file and my history with you. I've come here 3 or 4 times in the last couple of months.
Not a fan of the place, which looks a bit dated and does not compare to recent hotels in the area. But I'm hooked to SPG, and I've kept coming back for the location... and points. This was however my last stay.
On my previous visit, I had lined up in the SPG line for check in (I'm a gold member). Once I reached the counter, I was asked twice if I was aware that this was an SPG line... Twice I answered yes, but I guess the employee could not tell by my look...
On another recent stays, there was a party on my floor that went on until late in the night. I had tried to call reception but no one had picked up. Several customers complained about it the next morning at check out.
The same happened when I tried to order food after 10pm. It took me 10-15 minutes to reach someone, and I had to call reception, then the concierge to finally be able to talk to a human being. When I did, my call was transferred back to room service, who did not pick up. After a while, I was finally able to place my order and explained the situation. I did not even get a "Sorry". Sadly, I had had a very similar experience on a previous stay.
Finally, one evening, wifi was very patchy, and I could not make skype calls to my family for a long while. This can happen anywhere, but I guess it was just too much for one stay.
I like SPG and I have been a loyal guest for years, but I've often been disappointed by Sheraton in general, and by the Sheraton Toronto Center in particular. I have canceled my upcoming stay for next week and will be booking a room at another, more recent hotel nearby. It will cost me extra, but I feel that I've had enough.
Please get things in order (and renovate the place) and I'll come back.
August 9, 2014
Rated 5 out of 5 by Mohit2013 Awesome Customer Service
I have been in to Sheraton Toronto many times and I am very pleased that the staff there (especially in the club lounge) make sincere effort to get to know you. They know me by name there and it is this personalized service and other great things that Starwood offers that keeps me a loyal SPG member.
October 11, 2013
Rated 3 out of 5 by Phil01 Large hotel with good services in very good location in Toronto
Hotel staff are very helpful and accommodating. The hotel has several restaurants, if you need something at any time of the day. The lobby restaurant offers great breakfast choices. The rooms need a little loving care but are very accommodating for business or pleasure. Nice location in downtown Toronto.
October 28, 2012
Rated 3 out of 5 by tli66 Needs some Updating
Our room wasn't ready when we checked in at 3:30. We were advised that our room was upgraded when infact instead of a king we had a double...some upgrade! Eventually we received a small credit for the mess up. The hotel rooms are in need of a good cleaning and the windows too. Pool and fitness room good.
November 22, 2012
Rated 2 out of 5 by RobG37 Party place with lots of driking
Got there and University had taken over and over run the place. They were drinking in the elevator, lobby and ouside the main entrance. They were also very loud and yelling. The staff at the hotel didnt address any of my issues and didnt think it was that big of a big deal. They did not show any empathy.
January 21, 2013
Rated 1 out of 5 by Siouxper1 Sheraton Centre Toronto Hotel Review
This is one of the worst hotels that I have ever stayed at for the price, or even cheaper. The hotel did not fix my room temperature after five calls during my stay. It never got below 71F in my room and was very muggy. The AC unit ran continuously and the only thing they did was to prop the curtain away from the unit with a book, and close the curtains. On checking in to the hotel they did not have my room available, as they gave it away. After 18+ hours of traveling, through delayed flights, this was unacceptable and than got put into a room that was this pitiful. The elevator broke down locking out the lobby connection one evening. They only way you got up was by someone else coming down with another elevator or walking up or down to catch one at a different floor than the lobby. The billing was also wrong as I was quoted 185 CAD, and was charged 185 US even though I had the documentation to show that was the correct billing. The only positive I would have about this hotel is that the internet was fairly fast and the connectivity was good. That would not be enough for me to stay there again without hearing that they fixed the problems.
June 29, 2014
Rated 4 out of 5 by Boston50 issue with second room
The stay was fine and the staff were very friendly - however when i checked in I had advised that I would need a second room for our final night(3 night stay) close to our room. When we received the additional room it was located 3 floors away.
May 26, 2014
Rated 5 out of 5 by bobj619 Great Stay
We stayed at this hotel at the end of a three week tour of Alaska and Canada and it didn't disappoint. Lovely, courteous and friendly staff, efficient and helpful. Excellent location near to the centre of Toronto. Clean well appointed rooms and very comfortable beds. We will definitely stay there again.
September 26, 2013
Rated 5 out of 5 by Nita22 Excellent location
Lovely hotel, close to everything. We had a beautiful view of the CN tower from our window. Went to excellent restaurant 2 minutes away, The Gabardine. Enjoyed the pool and sauna. All the staff were most helpful. We ended our trip with a great referral from Concierge for Dim Sum in Chinatown. Thank you.
March 4, 2013
Rated 4 out of 5 by Brandy Bar Fridge
The only thing that we had an issue with was that there wasn't a fridge/bar in the room to keep our drinks and lunch cool for the train ride home the next day. The train to Ottawa only serves snacks. We did use ice in the small bucket for the drinks but had to keep our lunch sitting on the air register.
July 26, 2012
Rated 4 out of 5 by nishin1 met expectations
Always looking for a clean, reasonable priced hotel for family when trips are made to Toronto. I think we found our hotel. Located centrally downtown, everything in walking distance, perfect. Was treated execptionally well, first impression was good for the whole family, thanks.
April 20, 2014
Rated 3 out of 5 by millie40 Efficient online booking through Starworld chat room
We did not encounter any problems in making changes to our booking. Service from your chat room representatives was fast and accurate.
July 1, 2014
Rated 4 out of 5 by Gingy123 Toronto Sheridan
Great hotel in the city of Toronto. Heads up though, there is a lot of construction on the roads around the hotel making parking, navigating more challenging. Richmond Tower rooms are older and outdated so stay in the main towers if possible. Great reception in the lobby. Lots of staff to help you out.
October 20, 2013
Rated 3 out of 5 by dozer2015 dave hewitt
A/C not adjustable
No free internet in Room
TV slow to respond
Good shower .
July 9, 2014
Rated 3 out of 5 by McOncea An OK experience
The location of the Sheridan is excellent however this hotel may be relying on that too heavily. Our room was an ok size and the bed was comfortable but the room did smell like a hockey locker room - not the greatest when celebrating an anniversary. We will probably be staying somewhere else next time.
February 2, 2013
Rated 2 out of 5 by Andyf1235 Not great
Lost reservation but Sheraton Corp had it
July 11, 2014
Rated 4 out of 5 by harry a better stay this time
This time round my stay was very good. During the previous stays we've encoundered broken AC, soggy carpenting and musty odours ?! Front Dest service was excellent and valet parking though slow due to congestion was always courteous. I am hoping that future stays will be more like our most recent one!
November 24, 2011
Rated 5 out of 5 by patsy55 excellent holiday
We also stayed Labour Day Weekend when there was a water leakage but staff kept us well informed. Excellent location. Staff at front desk go out of their way to help you and make you welcome especially Sean and Steven. Quick check-in and check-out. Rooms clean with comfortable beds. Lovelly pool area.
September 18, 2012
Rated 2 out of 5 by aloha Over Charging
Your hotel was nice but when you charge close to $50.00 for parking and almost $50.00 for breakfast which consisted of 2 omlettes , hash browns and coffee, well thats just ridiculous also having to pay extra for wireless internet in our room was just another reason We will not come back to your hotel.
February 21, 2013
Rated 4 out of 5 by DivaGG Great hotel but starting to show its age
I used to stay here often but haven't in quite awhile. Location is great and Marilyn at the front desk was an absolute rock star. Super helpful and went above and beyond. Big kudos!! Considering there were a couple of elevators down due to the technician's strike, I never had to wait long which was great. Also a special thank you to Housekeeping who found the shirt I had left there. Excellent excellent service.
The only issues I had were the following:
* The AC unit in the room was behind the drapes so I had to choose open window with AC which didn't cool the room down or closed drapes with bottles of water holding the drapes away from the unit.
*I had requested a fan in the mid afternoon but only received it after a second call that evening. Room never was cooler than 24.5
Staff was very pleasant as they have always been but the hotel is starting to show its age. I just can't help but feel that it's past its prime. Not sure if any renos to the rooms are being considered but hope so.
July 2, 2013
Rated 4 out of 5 by Lisa40 Room too hot to be comfortable.
Everything was great except we couldn't stand being in our room. It was hot and stuffy and unbearable. My children slept while completely drenched in sweat. Luckily they slept though! Never experienced that before and I've stayed in this hotel many many times. First time in the Richmond tower though.
March 12, 2013
Rated 2 out of 5 by Traveller2020 Inconsistent
Check in was great..
TV did not work properly the entire week with no apologies. I was forwarded once to the duty manager but no answer.
The "Guest Services" line is poorly staffed and goes unanswered sometimes or long holds at other times.. Very frustrating.
Needs to rebook at their customer focus..
May 4, 2013
Rated 3 out of 5 by naaz Club lounge
I like the club lounge most. The staff in the morning breakfast is awesome. Smiling , greeting and helpful. Blesilda is awesome in greeting that makes the begining of your day awesome when some one talk to you smilingly in the morning. The staff during the breakfat dont remember the name is so good.
June 14, 2013
Rated 3 out of 5 by Charlie Great Location
This hotel is in a great location but the rooms are getting quite dated. The bathroom counters are very small and some sinks in the suites are very tiny. The towels need to be updated as they are getting flimsy and worn. The beds and pillow for the most part are very good. Very good fitness facility
February 17, 2013
Rated 3 out of 5 by Jess10 Lost reservation
Upon arrival the hotel could not find my reservation. This was very frustrating as my flight had been delayed and I was already running late for a meeting. The front desk staff were helpful but the situation is unacceptable.
June 2, 2014
Rated 4 out of 5 by Holly24 hotel was good
great facility, however, there were several small things that should have been taken care of that were not. long lines in the lobby for check-in and questions. staff was not informed and made up answers rather than just saying they didn't know, but would get me an answer. service was disappointing.
August 22, 2013
Rated 2 out of 5 by Sweete54 Sheraton Center
I have been coming to this hotel for a few years now. Staff are friendly and room are comfortable however this past stay really disappointed. Internet is slow and wi fi drops every ten minutes or so. Also no water in my room. Perhaps benefits for platinum members have changed. Otherwise an ok stay.
August 21, 2013
Rated 2 out of 5 by mds52 staff need retraining in basic customer service
a few of the staff are excellent, some are quite good, but too many have an attitude, are oblivious to how to talk to a guest, and they want to be right as opposed to listening to what the guest is asking for. The hotel has a communication breakdown between departments and lack of proper follow up.
January 3, 2013
Rated 5 out of 5 by Doon Sheraton is always like coming home for us!
We stay at the sheraton everytime we visit Toronto, we are always welcomed with a friendly staff member.
The Club Lounge is my favorite place to relax,
Bless, the guest host is especially helpful and extraordinary, she is exceptional in what she does. Truly a great example for others.
March 25, 2014
Rated 4 out of 5 by DonnaB14 Great Location, nice rooms for price
Rooms are quite nice, very clean and comfortable. Great location for a conference. Did not find bar service to be that friendly and prices of drinks/food quite high.
June 22, 2014