シェラトン・ダラスホテル

  • アメリカ合衆国
  • 75201
  • テキサス,
  • ダラス
  • 400 North Olive Street
  • マップ

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ファミリープランポリシー

17歳以下のお子様には、お部屋に備え付けのベッドでお休みになる限り、無料でご宿泊いただけます。 折り畳み式ベッド、お子様用折り畳みベッド、ベビーベッドのご利用には、追加料金が発生する場合がございます。

年齢条件ポリシー

お部屋のご予約は、写真入りの身分証明書をお持ちの18歳以上のお客様に限定させていただきます。

Rated 3.4 out of 5 by 1202 reviewers.
Rated 3 out of 5 by Maid service The maids never left enough towels and the bathroom was dirty. The pipes girgled and sink didn't drain. February 15, 2013
Rated 4 out of 5 by Nice Sheraton! I stayed 5 nights on business. Overall, it was a comfortable hotel. The fitness center was impressive. May 2, 2013
Rated 4 out of 5 by Housekeeping Found multiple long black hairs in the bathroom and the garbage had not been emptied in the main room. March 1, 2013
Rated 2 out of 5 by Nice Facility, Poor Customer Service I stayed at this hotel October 17-20, 2011. The room and hotel were very nice and a good location. The only downside to the room was the quality of the bathtub. I have stayed at 3 Sheraton hotels this past year and they all have the same tiny bathtub. I have a back injury and rely on warm baths to alleviate the muscle tension and was not really able to do this. For such a nice room it would seem that they should have a nicer tub. Also, I attempted to eat breakfast in the lobby restaurant. I waited 45 minutes for an order of granola, then walked out. The restaurant wasn't even busy. I do have an issue with the chain in general. I was told when I checked in that I could submit my receipt to the SPG at any time and get points credit for the stay. I just tried to do this today (Nov 23) and was told that there is a 30-day limit. I now have two stays that would have netted me significant points that I cannot redeem. Had I known there was a 30-day limit I would have done it sooner. Very poor customer service in this respect and the first time I have come across this restriction in a loyalty program. Because of this alone I will try to find more accommodating hotel chains in the future. November 23, 2011
Rated 2 out of 5 by The Hotel Service was terrrible The food at the bar was not good. The Hotel staff would not honor my email requesting to be upgraded. January 3, 2013
Rated 4 out of 5 by Pleasant Stay Nice rooms, great service, quiet, and convenient downtown location, just across from train station. April 28, 2013
Rated 5 out of 5 Thr Best of the Best The staff and everyone was always more than willing to help make our stay as pleasant as possible. June 21, 2013
Rated 4 out of 5 by Good - could be great Would like more options for food in the sports bar. Love the bar set-up. Excellent fitness center. May 23, 2013
Rated 4 out of 5 by Great Staff The staff was helpful from the front desk to security. Cleaning staff was always willing to help. July 26, 2012
Rated 5 out of 5 by Quality Hotel Very Quality Hotel - Perfect for Conventions - Room was comfortable, with exceptional ammenities. November 22, 2012
Rated 3 out of 5 by Mitchell-Reed We did not have wash clothes only one the first night and none the second December 3, 2013
Rated 4 out of 5 by This hotel has goo services The services are good. The staffes are friendly and helpful. They provide me useful information. May 19, 2013
Rated 5 out of 5 by Met my needs This hotel was great for my family reunion. My family members enjoyed the hotel and the amenties August 6, 2012
Rated 2 out of 5 by Very Disappointed I recently attended a conference at the Dallas Sheraton in June and was extremely disappointed with the hotel conditions. The suite I was given had a musty & mildew smell; the light bulbs in the sitting area were not working; the bathroom sink was extremely clogged; a/c not working and found a roach in my bathtub. I also found roaches in the fitness center bathroom as well as meeting rooms on the 4th floor. I do want to commend Ally of the front desk as well as Ronald in the concierge lounge, they were both professional, courteous and made sure me as the guest was comfortable and felt welcomed. As a Gold lifetime/platinum SPG and Ambassador, I was truly surprised on the condition if the hotel. Elevators were extremely slow and it was always hard to phone guest relations and receive a response in a timely manner. I did complete a comment card and left same at the front desk and still have not had a response from management regarding my concerns. After using 7,000 pints for one of the six nights, I am discouraged and will prob never recommend the Dallas Sheraton. It's all about customer service and hotel cleanliness, which unfortunately the Dallas Sheraton lacked during my six night stay. June 25, 2013
Rated 5 out of 5 by Well managed & run hotel We enjoyed our convention at this hotel. Staff was very responsive and helpful. Great facility! July 25, 2012
Rated 2 out of 5 by Bathrooms Need Improvement!! First room had bugs coming out of toilet. Second room had no hot water and mold in shower. September 27, 2013
Rated 5 out of 5 by great experience Staff was fantastic, and the room was great. We had a wonderful staycation weekend. November 4, 2013
Rated 4 out of 5 by It was a nice stay I wish you would have had a fridge in the room. I have meds that need to be refrigerated. September 30, 2013
Rated 5 out of 5 by Will Return My room was better than what I expected and the hotel staff was courteous. November 25, 2013
Rated 5 out of 5 by Excellent experience. They definitely recognized and rewarded my SPG Platinum status. Excellent overall experience. December 5, 2012
Rated 4 out of 5 by Conference Facilities This hotel has excellent conference and common space facilities and very helpful staff. September 21, 2013
Rated 5 out of 5 by Great Stay Great room, Great staff, Great location... I only stay at Dallas Sheraton when I'm in town. January 22, 2013
Rated 3 out of 5 by Some parts clean, some not. Helpful staff, but poor attention to detail when it comes to the cleanliness of the rooms. May 7, 2013
Rated 5 out of 5 by Great Location I work for Starwood and just wanted a staycation with the wife--Perfect and close to work. August 4, 2012
Rated 1 out of 5 by Is this what the Sheraton brand has come to ? This is an example of how a once well-thought-of brand can degenerate without investment. January 19, 2013
Rated 3 out of 5 by Dallas Sheraton This location is convient downtown but the room and bathroom was small and needs updating January 23, 2013
Rated 2 out of 5 by Bugs Everywhere Very disgusting hotel. Had roaches everywhere and the staff acted as if this was normal! June 14, 2013
Rated 4 out of 5 by food and beverage the food and beverages were extremely high in cost for the size/portions that were given May 27, 2013
Rated 5 out of 5 by Great Hotel Staff and Service top notch, everyone I encountered was extremely friendly and engaging. March 29, 2013
Rated 5 out of 5 by Great hotel. Appreciae the facilities and the sports bar for the traveling sports fanatic. October 25, 2013
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