Rated 3 out of 5 by naaz Club lounge
I like the club lounge most. The staff in the morning breakfast is awesome. Smiling , greeting and helpful. Blesilda is awesome in greeting that makes the begining of your day awesome when some one talk to you smilingly in the morning. The staff during the breakfat dont remember the name is so good.
June 14, 2013
Rated 3 out of 5 by Charlie Great Location
This hotel is in a great location but the rooms are getting quite dated. The bathroom counters are very small and some sinks in the suites are very tiny. The towels need to be updated as they are getting flimsy and worn. The beds and pillow for the most part are very good. Very good fitness facility
February 17, 2013
Rated 2 out of 5 by Ringerboy Service
I was most disappointed with the staff responsiveness. I had room key problems and called to arrange to get it fixed. The agent said he would send someone up right away. By the time I checked out no one showed up to fix the card reader. I was locked out of my room twice during the stay.
November 19, 2013
Rated 2 out of 5 by mds52 staff need retraining in basic customer service
a few of the staff are excellent, some are quite good, but too many have an attitude, are oblivious to how to talk to a guest, and they want to be right as opposed to listening to what the guest is asking for. The hotel has a communication breakdown between departments and lack of proper follow up.
January 3, 2013
Rated 4 out of 5 by LindsayB Excellent stay at the Sheraton Centre Toronto
My friend and I stayed at the Sheraton Centre Toronto for two nights during the Royal Agricultural Winter Fair. The hotel was clean, staff was nice and it was in a convenient location. Our only complaint would be that there was no fridge in the room. Otherwise a highly recommended hotel!
November 10, 2013
Rated 3 out of 5 by tim347 room value not up to parr
Although my room was clean, my view of richmond st and dirty construction site from rm 850 was not as spectacular as my friend in rm 755. In fact for the same price I was issued a closet in comparison. I was told upon initial reservation I would be receiving a larger room. It was adaquate at best.
December 3, 2012
Rated 5 out of 5 by dollaroff Excellent service
Hotel provided excellent service during my stay over Labour Day. There was an issue with the phones/internet during the weekend (water flooding the server room) and the hotel kept all of the guests informed and provided them with an added bonus after the end of the stay which was above and beyond.
September 12, 2012
Rated 5 out of 5 by Noble1 January getaway
The Sheraton Centre again was a great weekend getaway choice. Brian on the Front Desk provided excellent service as did Joanna in the Club Lounge. The Shuttle Bus to the Boat Show was a convenient service to guests. Overall a great stay, thank you.
January 13, 2014
Rated 3 out of 5 by Jackie333 Hotel is too busy.
The alarm clock in the room went off in the middle of the night. The staff should check in advance to make sure that the alarm is not on. I left my blackberry charger behind. I called right away, but no effort was made to find it.
WhenI arrived I had to wait quite some time for the valet parking.
January 30, 2013
Rated 3 out of 5 by TAS16 Cold in the Spring
Our room was 64 degrees F and the thermostat did not generate heat. We were told by maintenance that the heat was turned off for the Summer and they brought us a space heater that did not help. Also the circuit blew and bathroom power went off while I was drying my hair with THEIR hair dryer.
May 8, 2013
Rated 5 out of 5 by JoeyR7 Customer Service is great
My 1st choice hotel for everyone time I travel to Toronto. Friendly customer service from reception to the hospitality staff.
Especially the Club level staff is friendly and most of all Blesida remembers my name everytime I visit!
Thanks for making it always a great stay. See you next week!
August 27, 2012
Rated 2 out of 5 by mmmm20131219 Nice hotel - but disappointed
Nice hotel and clean, comfortable room, but key cards failed twice and had to be replaced. First time I called Guest Services, who said they would send Security to let me in. 10 minutes later I gave up and went back down to front desk.
Also TV reception was poor.
December 20, 2013
Rated 3 out of 5 by Maitland70 Questionable
This is my second time at this hotel and again I found this hotel not meeting my needs.
Escalators not working, getting stuck in elevators with no A/C, long lines for check in and front desk service. Charges to my bill after check out are really the icing on the cake at the Sheraton Centre.
June 24, 2013
Rated 4 out of 5 by TOvacat Great hotel in great location
We stayed for 5 days, check in was quick and efficient. Found the hotel to be clean, staff very friendly, location ideal. Near Eaton Centre, Entertainment district, Rogers Centre, etc. ... all places we planned to go to. Didn't use the pool, but our room overlooked it and it looked amazing.
August 20, 2012
Rated 2 out of 5 by Guinness ROOM 1044
As frequent guests at Sheraton, Queen St. West, we were extremely disappointed with the standard of Room 1044. A vent located close to the ceiling was partly covered with masking tape. The surrounding wall and ceiling areas were black. A substandard room and not at all worthy of price paid.
November 9, 2012
Rated 5 out of 5 by Theluck Excellent stay !!
At stayed at this hotel for a week-end gateway, everyone I dealt with was really courteous and friendly (front desk, valet, staff at the Bistro and everyone at the Club lounge). One good note to Housekeeping staff, they were greeting when met in the hallway instead of ignoring us, Great !!!
December 19, 2012
Rated 5 out of 5 by crobertsca Great customer appreciation
I stayed here early January with my family and the hotel staff went well above and beyond anything I could have asked for. Special thanks to Maridel Perez for her continued attention to customer satisfaction making our stay very comfortable.
January 12, 2014
Rated 5 out of 5 by Rick61 Next best thing to home
We returned to Ottawa yesterday following a two-night stay at the Sheraton Centre.
This was our third stay at the hotel within the past six months.
When we stayed at the Sheraton Centre in February, we arrived to discover that the booking we had made through SPG had not been recorded. Nevertheless, the front-desk staff found a room for us on what appeared to be a very busy day.
During our most recent stay, the front-desk staff amended our booking so that we could stay in a self-contained suite, rather than a junior suite, after we inadvertently booked the wrong type of room.
Being early risers, we have, on several occasions, shown up at the Club Lounge at least 30 minutes before the scheduled opening in the hope of grabbing coffee and tea. Despite the hour, we have always been welcomed and were able to get takeaway tea and coffee..
We have been staying at the Sheraton Centre for more years than we can recall. We will continue to do so and we look forward with anticipation to our next visit.
April 10, 2012
Rated 4 out of 5 by Tamstaff Very Expensive
From the gift shop to the coffee bar, the prices are outrageous! The restaurant, BnB, is also pricey and the choices on their menu is limited.
I was very impressed with a phone message from a manager on duty the morning after having to call the customer service do to very noisy neighbours.
October 31, 2012
Rated 3 out of 5 by SusanJones Subpar rooms
The south tower rooms are in need of an overhaul. The wallpaper is dingy, fixtures are showing wear and tear and the heating unit was very old and rattled loudly. When the heating was off the windows were running with condensation.
January 19, 2014
Rated 3 out of 5 by Mokaman Old Hotel that Looks New
The hotel lobby facilities and Sheraton Club lounge were first class and so was the service. However, I was disappointed with my room. It was old and worn out, and included a blocked sink. Food and beverage were below expectations.Not what you would expect to get as a SPG Platinum Member.
October 22, 2011
Rated 5 out of 5 by MAC99 First Class
From the check in to check out, what a wonderful experience. Dylan the check in agent was superb, both friendly and effective. The food service to the pool was outstanding. The two ladies at the fitness centre were most helpful and courteous. This is why I remain a loyal Starwood member!
July 18, 2012
Rated 1 out of 5 by ColdUpset Freezing Room
I arrived late to my room and it was cold. I turned up the heat and hoped it would warm up. There was a space heater in my room, that should have been my clue. I froze all night. I will not stay with you again even though I come to Toronto every couple of weeks. Nor will I recommend you.
November 29, 2012
Rated 2 out of 5 by Tanner Room is not as advertised online
The room was not as advertised. Our room was supposed to be a $300. a night room but what they gave us certainly was not. Parking and WiFi was not even included until we complained and gave us one night free of the WiFi. Very expensive place to stay and we were very disappointed with it.
March 10, 2013
Rated 3 out of 5 by moby123 Room 3036
The room is extremely noisy probably due to it's proximity to some sort of mechanical room. Banging and clanging occurred every 2-5 minutes throughout the entire day which made for sleepless nights.
February 3, 2014
Rated 4 out of 5 by Bob18 Central location
Nice location on the subway and in the center of town. Great view from the club lounge. Upgraded provided, although it had to take convincing that it was available. Parking cost is reasonable for location (self park in city garage). Suites are simple for a business hotel, but good size.
April 12, 2012
Rated 5 out of 5 by Michael459 Weekend Getaway
We booked a suite for ourselves and a king room for my daughter. We wanted to give them some alone time so we had my grandchild stay in our room. The rooms where perfect and the staff in the club lounge where great with the little toddler. Shopping on Sunday was a bonus.
November 25, 2013
Rated 2 out of 5 by sm01 Located in the dungeon
I booked my room (a king size room) over a month in advance of my stay and arrived at the hotel at 4PM on the date of my confirmed arrival. I was then told that the only king bed rooms they had were ones without a view (which I was not very happy about but I preferred the king bed to the alternative double beds). I was not told that the available rooms were also extremely cold (64F) and that the building heat was not yet turned on. When I complained about the temperature, I was provided with a space heater (which after 12 hours had raised the room temperature to 65F) - not very acceptable. I also encountered two additional problems, there was no TV remote (which I later found under the covers in a corner of the bed), then in the AM, a breaker in the bathroom blew when I turned on the hair dryer (it was on a different circuit to the space heater which fortunately continued to run). Two other problems were rips in the carpet and black stains on the dust ruffle of the bed. Certainly not a great experience.
September 27, 2013
Rated 3 out of 5 by DundeeVP Rare disappointment
I stay often at the Sheraton Centre Toronto, and this time I was very disappointed. The hotel was grossly understaffed, as only one person was checking in guests. I waited for the valet, and the guest servies phone went unanswered. The room service meal that i was served was inedible.
January 24, 2013
Rated 5 out of 5 by Frenchy28 GREAT LOCATION! CLOSE TO EVERYTHING!
We had a fabulous time! What a great vibrant hotel! Beautiful and luxurious room with great city views! Friendly staff, good restaurant on site
Easy access to shopping right from the hotel.Just a hint: Park in the parking lot right across the street from the hotel. Much Cheaper!
October 8, 2013