Rated 5 out of 5 by Flowers627 This hotel has helpful employees who are friendly and helpful!
Upon arrival I was greeted at registration by Lily who was extremely helpful!!! Gracious manner and friendly personality!
Rooms were very clean and staff made you feel welcomed.
I would highly recommend staying at the Toronto Sheraton.
September 18, 2012
Rated 2 out of 5 by mrl2012 Needs more attention to detail
My room had a cup on the floor right by the door, a used Starbucks cup in the coffee/tea machine (with the used tea bag still in it), and the TV remote would not interact with the TV (in other words, would not actually control the TV).
August 23, 2012
Rated 3 out of 5 by SFOSuperElite Great location
Atmosphere is very convention like, but it is a big property well located in downtown Toronto. Rooms are what you would expect, even suites (i.e. nothing special). Good value for money. Lounge not bad, but packed whenever I was there.
March 4, 2013
Rated 1 out of 5 by Runfromthishotel Worst Starwood experience
Rooms in dire need of updating. Would guess its been 25 years. Wireless useless in rooms and lobby area. Cleanliness of rooms horrible. A/C wont bring temp below 77. Outside of windows so dirty could hardly see across street
September 4, 2013
Rated 4 out of 5 by Grandam This hotel staff was excellent
I have recommended this hotel to family and friends. The hotel staff was excellent; they went out of their way to make me comfortable.
When I had questions, they answered honestly and was ready to help in anyway possible.
September 14, 2013
Rated 4 out of 5 by ANIK Good.
A lot of good things to say. Some concerns but this review format does not allow to express them in a fair manner.
Much much thanks to one of the managers who helped my family have a most wonderful meal at the hotel Saturday night.
March 12, 2013
Rated 4 out of 5 by MAH2 Beautiful Facility
Visiting the property exceeded my expectations. Working in the industry, and getting that time to relax yourself is important. The hotel was beautiful and allowed me to feel like I was on vacation, even if it was only for one night!
February 26, 2013
Rated 4 out of 5 by Kismis Birthday Weekend
A group of us stayed at the hotel, making a weekend event out of my daughter's birthday. The Location is perfect for anyone who wants to enjoy Toronto, everything is just walking distance. We are planning to come back in the summer.
December 19, 2012
Rated 3 out of 5 by BLR53 Wasn't made aware of construction
There was construction noise form the hotel.
Loud banging and sawing.
I wasn't informed of this when I booked my room or when I checked in.
December 8, 2013
Rated 5 out of 5 by Gianni13 this hotel is always clean, quiet,comfortable,and the staff are always very polite and helpful. plus it is central
cleanliness, polite and helpful staff,centrally located, the Sheraton remains my go-to Hotel in downtown Toronto!
December 17, 2013
Rated 5 out of 5 by Dewsweeper perfect, except...
Loved EVERYTHING about the hotel, conditions, lobby, location...
seems minor but the TV didn't work very well. Picture was getting pixelated every few minutes... seemed to be on most channels, so it wasnt the individual broadcast.
March 1, 2013
Rated 4 out of 5 by Bets Room comfort
Although the control in my room was adjustable, when I went to decrease the heat, it didnt seem to work. I turned off the control and it still was extremely warm in the room even with just a fan running. The control was set for 18.
February 25, 2013
Rated 1 out of 5 by markae49 Elevators didn't work
I know their is a elevators workers strike but you can't run a hotel with 2 out of 6 elevators working and charge what you do for a room - it was incredibly inconvenient as never wanted to go back to the room - very unsatisfactory
June 1, 2013
Rated 3 out of 5 by Hemmy33 comfortable hotel however room was tired
The biggest problem that i had with this hotel and I have stayed there many times is that the bathrooms need some work. The heat register was falling apart, the wallpaper was peeling and the cleaning in the room was sub-standard.
June 27, 2013
Rated 2 out of 5 by cruiser Christmas Eve get away stay
We stayed for one night on the 24th for a Christmas get away at the Sheraton Center. The hotel was heavily occupied by displaced families due to the ice storm. There were two problems. The first was the Hot Tub. This has been our second stay at this hotel since Early August. At that time the Hot tub was not working correctly, and was not hot. On this occasion it still has the same problem. For a hotel of this calibre this is not nearly good enough. It was a cold night and we needed to warm up, what better place than a nice hot tub. No such luck. I would put it down to a one of experience except we have the previous stay to compare it to with the same problem.
The second issue was the room. It was 3946 in the corner. There is an apparent equipment room behind the wall beside the bed. NOISE..all night. The noise was not noticeable until we turned off the TV and settled in for the night. This is on the Club floor for which we paid extra. For the extra we had free wifi and free breakfast and all the noise we could handle. The free breakfast was in lieu of the club lounge which was not available. If you check my records you will see we make a habit of staying at Sheraton properties. This stay was well below standard.
December 27, 2013
Rated 2 out of 5 by JK47 Poor Stay
I have stayed at this hotel on many occasions. The location is excellent for my needs but I have always felt it to be more of a large convention style hotel - maybe a little too large for my tastes. My past stays were okay. However on my last stay - I booked a junior suite. I received a junior suite but in a dump of a location on the third floor. I had no idea they had such a dumpy section of the hotel. If you have mobility issues or large luggage, be prepared to navigate some stairs. The hallways and rooms had the distinct odor of cooking grease (maybe from the restaurant vents), the carpets were very dirty in the hallways, there was water damage, walls were filthy, etc. Though the room was fairly clean. I do appreciate that the hotel was pretty much sold out when I advised the front desk at check - out. The FD clerk just advised that they do not usually place Plat guests in that section and apologized. Ultimately, it is no big deal, but as there are many other options in Toronto, I think I had enough of this hotel and I will not likely stay here again.
August 29, 2012
Rated 2 out of 5 by petergir Bad Bed, Bad TV signal
The bed was uncomfortable, rails loose, very uncomfortable sleep. the TV kept losing signal which was inconvenient. The washroom was not very nice looking, stains.
Location was perfect close to shopping, venues, and restaurants.
February 27, 2013
Rated 3 out of 5 by Bob20000 Could not check me in
I arrived after the proper check in down and was told that the systems were down and I'd just have to come back in 1/2 hr or so. No offer to makeup for my lost time. I had to scramble afer checkin to prepare for a client meeting.
February 19, 2013
Rated 1 out of 5 by Hurley44 Hotel under construction led to noisy and irritating stay
I was very disappointed with my stay as I constantly was bothered by the sounds of construction all evening. Also, both at check-in and check-out we had to wait a very long time as the front desk was understaffed at 3pm and 12pm.
January 6, 2013
Rated 4 out of 5 by 2ne1 Fire alarm
I stayed 4 nights and the alarm went off twice, There should immediately send a staff to check the alarm while fire engines arrive. Before there is any major issue, maybe there is no need to panic the guests at wee hours of 1am.
August 20, 2012
Rated 5 out of 5 by Inese2 Fitness Facility
When I travel the fitness facility is important to me. The Sheraton has an awesome facility.
The links cafe is a sweet place for coffe and
breakfast - the staff is very friendly. The B&B has a great selection of menu items.
August 10, 2013
Rated 5 out of 5 by Jersey25 Great hotel
We have been to Toronto five times and this is by far the best hotel we have stayed in. Staff are very professional and the hotel is placed in a great location for a visit to the city. We certainly intend to return.
September 16, 2013
Rated 5 out of 5 by mailman quality hotel
This hotel met all our needs. Front desk staff were excellent.
One minor problem. The menu on the TV did not work. I wanted to review my folio and was unable to do so. The front desk printed out a copy for me upon my departure.
November 6, 2012
Rated 3 out of 5 by hotflashes No Air Conditioning - TOO HOT
The room was excrutiatingly hot. The staff brought a fan but it just moved around the hot air. If you're sensitive to heat, do not book this hotel.
December 2, 2013
Rated 3 out of 5 by WOLFMAN MR GERRY WOLFE
I WAS A BIT TAKEN BACK WITH THE VALET PARKING RATES AT $48....WOW!
WE COME IN FROM OAKVILLE, BUT WILL THINK TWICE NEXT TIME.
CAN'T YOU REDUCE THIS WITH NO IN AND OUT PRIVILEGES...OR FOR LIFETIME PLATINUM SPG MEMBERS...LIKE ME?
September 4, 2012
Rated 2 out of 5 by ew17 Unhappy Visit
Let me begin with the fact that I have stayed here before and have not had any issues. However, this time has changed my desire to return.
For starters, the hotel was packed and there was garbage everywhere. The entry way had half eaten sandwiches, cigarette butts and just garbage all over. Next because of the fully booked hotel, the elevators were tough to get. I found out that only two elevators were in service for a fully booked hotel of 43 floors. It took on average 15 min to get a fully packed elevator. I understand there is a strike with the elevator mechanics, but something needs to be done.
Next, the air conditioning was clearly on the fritz. I like my room cold and purposely left if down as the hallways were humid and poorly circulated. When I returned to my room, my air had been turned off and it was 80 in my room! I called to talk to a manager who of course had no idea how this happened. My room never got below 77 even with air on fully.
Needless to say being hot, waiting on elevators and not getting any assistance on either was too much for me.
May 31, 2013
Rated 4 out of 5 by Steve1958 Unruley Guests
Once again, excessive noise on the floor at 3 AM and it seamed that there was no hotel security to quiet these people down.
This is not the first time that this has happened.
Guess it goes with the territory and time of year.
December 24, 2012
Rated 4 out of 5 by 3xwheathen Three night stay
The location was great, nice looking hotel. The room was decent, the use of caulk in place of grout signals it may be time to re-grout. That was a big downer for me. Also, if you were up early the water was cold for a shower.
February 1, 2013
Rated 3 out of 5 by Meeting36 Expected More
Room was clean but needed some upkeep i.e. stains on wall, Room safe was back in hard to access corner of closet. No fridge in room. TV was very poor, picture frozen and lost signal several times. Furniture and bedding nice.
February 9, 2013
Rated 5 out of 5 by giggle Excellent stay
The hotel was very comfortable and inviting. The cleaning staff did a greart job in my room everyday. Ever staff was very friendly from housecleaning, valet, front desk. Thank you for a great stay
October 21, 2013