Rated 5 out of 5 by Rick61 Next best thing to home
We returned to Ottawa yesterday following a two-night stay at the Sheraton Centre.
This was our third stay at the hotel within the past six months.
When we stayed at the Sheraton Centre in February, we arrived to discover that the booking we had made through SPG had not been recorded. Nevertheless, the front-desk staff found a room for us on what appeared to be a very busy day.
During our most recent stay, the front-desk staff amended our booking so that we could stay in a self-contained suite, rather than a junior suite, after we inadvertently booked the wrong type of room.
Being early risers, we have, on several occasions, shown up at the Club Lounge at least 30 minutes before the scheduled opening in the hope of grabbing coffee and tea. Despite the hour, we have always been welcomed and were able to get takeaway tea and coffee..
We have been staying at the Sheraton Centre for more years than we can recall. We will continue to do so and we look forward with anticipation to our next visit.
April 10, 2012
Rated 5 out of 5 by GS14 Great Hotel
Our stay at the Sheraton Centre Toronto was fabulous. Friendly staff, great service, excellent room.
June 23, 2014
Rated 4 out of 5 by Jerome19 Great room but...
The room was great, staff nice and pleasant.
But I can't believe that internet access cost 17$ a day. It is the year 2014, most public places provide free high speed internet access, so it is very disappointing that a. Rand like Sheraton charges for this kind of service.
March 27, 2014
Rated 3 out of 5 by Mokaman Old Hotel that Looks New
The hotel lobby facilities and Sheraton Club lounge were first class and so was the service. However, I was disappointed with my room. It was old and worn out, and included a blocked sink. Food and beverage were below expectations.Not what you would expect to get as a SPG Platinum Member.
October 22, 2011
Rated 4 out of 5 by LindsayB Excellent stay at the Sheraton Centre Toronto
My friend and I stayed at the Sheraton Centre Toronto for two nights during the Royal Agricultural Winter Fair. The hotel was clean, staff was nice and it was in a convenient location. Our only complaint would be that there was no fridge in the room. Otherwise a highly recommended hotel!
November 10, 2013
Rated 3 out of 5 by Chanelle Disappointed
Having stayed at this property several times before, I was disappointed with this stay. The room was immediately beside the elevator which was quite noisy all night long and disrupted our sleep repeatedly.
May 26, 2014
Rated 3 out of 5 by thebutlers Good conference hotel
Large hotel that provided many amenities
July 1, 2014
Rated 2 out of 5 by Tanner Room is not as advertised online
The room was not as advertised. Our room was supposed to be a $300. a night room but what they gave us certainly was not. Parking and WiFi was not even included until we complained and gave us one night free of the WiFi. Very expensive place to stay and we were very disappointed with it.
March 10, 2013
Rated 5 out of 5 by MAC99 First Class
From the check in to check out, what a wonderful experience. Dylan the check in agent was superb, both friendly and effective. The food service to the pool was outstanding. The two ladies at the fitness centre were most helpful and courteous. This is why I remain a loyal Starwood member!
July 18, 2012
Rated 1 out of 5 by ColdUpset Freezing Room
I arrived late to my room and it was cold. I turned up the heat and hoped it would warm up. There was a space heater in my room, that should have been my clue. I froze all night. I will not stay with you again even though I come to Toronto every couple of weeks. Nor will I recommend you.
November 29, 2012
Rated 3 out of 5 by sga555 Decent but 2 issues
1) plugs were not readily available (outlets for phone plug in or computer) which is a highlight of importance with todays technology.
2) TV was not working properly due to a HD cable that was shut. A technician came and fixed it but it was a temporary fix and I had keep playing with the HD cable to watch a show or the Soccer match.
Service was excellent but investment should be made to have ready made outlets all beds (99% of people have a cell these days and many use it for an alarm clock) and invest in some new TV cables.
3) I also did not like that there was no free wifi (should have been included since I am a starwood member).
Location is great, service is great and wifi for the conference the next day was free and it worked well.
It would be good to get a reminder about the different elevator shafts as well for 5th floor. Ended up going up the wrong one but that is partly due to my own ignorance as this happened last time I was there as well.
Gym facilities are great. Used them at last sta.
January 31, 2014
Rated 2 out of 5 by Ringerboy Service
I was most disappointed with the staff responsiveness. I had room key problems and called to arrange to get it fixed. The agent said he would send someone up right away. By the time I checked out no one showed up to fix the card reader. I was locked out of my room twice during the stay.
November 19, 2013
Rated 5 out of 5 by Swag50 Staff are the best
I always make a point of staying at the Sheraton Centre. Staff go out of their way to take care of you. From reception, to cleaning, to the Club Lounge staff, they all make you feel welcome. Blesilda, Club Lounge Receptionist is the best. How she remembers everyone by name is amazing.
January 6, 2014
Rated 1 out of 5 by Badexperience22 Poor experience
Due to a "mix up" by the hotel we did not get the confirmed junior suite we were hoping to stay in over Xmas and instead we're put In a pokey ground floor standard room complete with cigarette buts on the outside patio. I note the review I wrote last week hasn't made it onto the site.
January 4, 2014
Rated 4 out of 5 by Bob18 Central location
Nice location on the subway and in the center of town. Great view from the club lounge. Upgraded provided, although it had to take convincing that it was available. Parking cost is reasonable for location (self park in city garage). Suites are simple for a business hotel, but good size.
April 12, 2012
Rated 5 out of 5 by boatshow14 Great Stay
We attended the Toronto International Boat Show 2014 and had great accomodations. We booked less than a week prior to the event because for hectic hockey/playoff schedule. We were able to use the boat show special and had a great rate and a nice stay close to the venue!
January 20, 2014
Rated 3 out of 5 by DundeeVP Rare disappointment
I stay often at the Sheraton Centre Toronto, and this time I was very disappointed. The hotel was grossly understaffed, as only one person was checking in guests. I waited for the valet, and the guest servies phone went unanswered. The room service meal that i was served was inedible.
January 24, 2013
Rated 4 out of 5 by daboss Almost perfect
-Front desk staff excellent
- door staff excellent
- hotel was very clean and temp. was good in all areas.
- facility ammenanties good
- We had 5 couples registered all was good
- One issue, our toilet seat was loose I asked the front desk to have someone fix it ,it never did happen.
January 15, 2013
Rated 4 out of 5 by ejaz12 great locatio
I enjoyed my I-day stay specially the Sheraton club, nice view of Skyline of Toronto. I must mention that Aravind Murthy VIP & Sheraton Club Manager is doing a great job and making guest feel valuable!
May 25, 2014
Rated 5 out of 5 by handon1234 Ice Storm 2013 - Meeting the need
The Sheraton Centre stepped upto the task of a very difficult situation for the city. The staff went above and beyond during a very tough time for the residents of Toronto. You should be proud of the staff who put an extra effort forward to make us feel at home during the holidays
January 2, 2014
Rated 5 out of 5 by Toh273 Executive District Director
Love to have very goog quality of sleep.
Have swimming pool.
Wifi at the lobby.
Wifi for SPG Gold member in the room.
June 18, 2014
Rated 3 out of 5 by Bob20000 HVAC Noise issues
There was an odd noise (like a ball bouncing through the HVAC system). I called and they said the hotel is sold out and I can't change rooms but they will send someone to fix. Nothing was ever done and the noise was ongoing through my whole stay (day and night). Very bad experience.
July 15, 2013
Rated 5 out of 5 by Blackwood Nice facilities and location
After having previous service issues, we had a very nice, glitch-free stay. Great SPG elite recognition. Pool facilities very nice. As is the lounge, although the evening offerings were a bit meagre this time. A bit of a wait for check-in, as this property caters to a lot of groups.
July 16, 2012
Rated 4 out of 5 by fhanover Customer service reminder
After a guess receives their key card, kindly direct them to the correct elevator. We were simply handed our card and told to have a nice day. I hate feeling like an idiot when I find myself stepping off the wrong elevator and wrong part of the hotel.
Everything else was fantastic.
March 21, 2013
Rated 2 out of 5 by sm01 Located in the dungeon
I booked my room (a king size room) over a month in advance of my stay and arrived at the hotel at 4PM on the date of my confirmed arrival. I was then told that the only king bed rooms they had were ones without a view (which I was not very happy about but I preferred the king bed to the alternative double beds). I was not told that the available rooms were also extremely cold (64F) and that the building heat was not yet turned on. When I complained about the temperature, I was provided with a space heater (which after 12 hours had raised the room temperature to 65F) - not very acceptable. I also encountered two additional problems, there was no TV remote (which I later found under the covers in a corner of the bed), then in the AM, a breaker in the bathroom blew when I turned on the hair dryer (it was on a different circuit to the space heater which fortunately continued to run). Two other problems were rips in the carpet and black stains on the dust ruffle of the bed. Certainly not a great experience.
September 27, 2013
Rated 4 out of 5 by DougtheKing Sheraton Toronto a Great Place to Stay
I've stayed at the Sheraton Toronto many times for conferences, and it's always a great place to stay. If you're travelling to Toronto, the location downtown is ideal. And this was the first time I used their fitness facilities, and they had everything I needed for a great workout.
August 19, 2013
Rated 4 out of 5 by Bob18 average on this trip
Stayed here 10+ times. Decent hotel, good location. Lounge is large and nice view, but minimal services and assistance, especially at breakfast. No upgrade provided because they were 'sold out', but didnt seem that full. Minimal outlets in room, and 2 lamps didnt work between beds.
June 26, 2012
Rated 4 out of 5 by cc53 internet
I would not recommend this hotel because there is no free internet in your room
June 24, 2014
Rated 3 out of 5 by Chris1313 My Stay
As an SPG Member having to book a room at a cost of $400 for one night is not acceptable. Then to have a lesser rate quoted the day of arrival (on the phone) only to not have that rate honored when I arrived was inappropriate. I will ensure I do not recommend this hotel to others.
December 9, 2012
Rated 5 out of 5 by Frenchy28 GREAT LOCATION! CLOSE TO EVERYTHING!
We had a fabulous time! What a great vibrant hotel! Beautiful and luxurious room with great city views! Friendly staff, good restaurant on site
Easy access to shopping right from the hotel.Just a hint: Park in the parking lot right across the street from the hotel. Much Cheaper!
October 8, 2013