Rated 4 out of 5 by lisa101 Business Travel
I like the hotel and its in a great location. Unfortunately my room was right next to the ice room and near all of the elevators and it was very noisy. Also I happened to have a noisy neighbor who came back one night with his family at 1:30 am in the morning; door was slammed multiple times and made my sleep challenging. Overall the hotel is great; it was the room I stayed.
June 26, 2014
Rated 4 out of 5 by Fancy Sheraton NYC
This hotel is in a perfect location to all the hot spots in NYC. We could walk to Central Park, Time Square, Broadway theaters and even the Apple Store (my kids favorite). It is just far enough away that you don't hear the 'all night' party that seems to go on there. This is beautiful hotel, the staff was kind and helpful and the room was very clean. The only downside is we could hear the people next door talking & parking is expensive.
November 15, 2012
Rated 3 out of 5 by JP5611 Poor service and no recovery
At hotel for 4 nights and a corporate event. Based on event timing was told late check out was arranged. Upon going back to room to gather my bags was treated rudely multiple times by housekeeping mgr. She barged into room as I was using RR. Then threatened to call security after I requested a minute to gather my things, even after knowing I was leaving and had a late check out. When reported to GM there was not even an apology. Awful!
August 23, 2013
Rated 5 out of 5 by Paul2010 An excellent visit
I echo the comments of the last two writers. The location, the facilities, the staff, the service, the cleanliness and the club lounge were all excellent and exceeded our expectations and our experience at other hotels. We come to NY often and this was our first stay at this hotel. We will return to NY next weekend, had reservations in a different hotel and changed them so that we will stay at this hotel again. We enjoyed it very much.
April 30, 2012
Rated 4 out of 5 by case22 Great Location
I had asked for adjoining rooms, the staff really worked with us to try and get this. When we got there only one of the rooms was ready. We all piled in 1 room and headed to dinner. When we returned the room was still not ready. Finally at midnight (we had 5 kids with us) we said we just needed a room. The put us in another room. We were disappointed since the kids all wanted to be together. The next day, they moved us all to adjoining rooms. It was a pain for that first 24 hours to be in three different rooms, but the rest of our stay was great. The rooms were small but very clean and comfortable beds. The location of the hotel was perfect. Everyone we dealt with was very nice and professional. We got a great deal through the sheraton website and the hotel was more than worth what we paid. I would definately stay there again if the price was right!
December 4, 2012
Rated 3 out of 5 by CHristian Okay but not great
Rooms are very small with bathrooms being tiny and very old looking. Rooms seem to be updated but NOT bathrooms. Hotel charges for everything....Internet $15 day, fitness center $10 per time, bag storage if checking in early or checking out late is $4 per bag......kinda feel like you get charged extra for everything. I am a gold SPG member and got no benefit for that. Location is good but there re other hotels that I would rather stay.
April 10, 2013
Rated 2 out of 5 by Aaodao Not worth the money
Next time in NYC will stay in the Westin or W, this hotel is not worth the money. Poor service, rooms smell moldy, and so crowded that you can not get in the elevator for 10 minutes at a time.
The platinum lounge, is opened to too many, and the dress code is none existent. Smelly and sweaty people mix with business people. How can you seat for a snack with stinking neighbors that do not care.
This facility is poorly managed is obvious
June 22, 2012
Rated 5 out of 5 by trax53 Excellent suite with great view!
We brought my mother to NYC for her Christmas present and to see the Christmas Spectacular at Radio City, Upon arrival was greeted by very helpful bellman, the receptionist at the front desk was very professional and kind. We where upgraded to a Parlor Suite which was fantastic! The beds where very comfortable and the parlor was great with a murphy bed. City views from every angle. 2 bathrooms. We enjoyed our stay very much. Thank-you
December 19, 2012
Rated 5 out of 5 by Happy09212 For business or pleasure
Everyone at this hotel is customer centric - from the front desk to the hamberger joint to the security guy that helped me get back in my room after I locked myself out of my room. The only downside of the experience is the lighting in the bathroom makes it difficult to do makeup. The highside, the lamps they have installed in the room itself are great, each has two outlets for your electronics, no more having to look behind the beds.
September 18, 2012
Rated 4 out of 5 by BRP4747 Great staff but slow service
We stayed during the first weekend in December and while I realize it is a very busy time the service was very slow. It took close to 2 hours to receive a bottle of wine that was ordered. I called down 2 different times to check on the status. For any question that I called about I had to wait on hold for several minutes to get my questions answered. Other than the pace the hotel experience was great and I will be sure to stay again!
December 9, 2013
Rated 4 out of 5 by Travel711 Very convenient location, but very busy hotel
I stayed at the Sheraton Times Square when the Children's dance awards were in town. It was very chaotic in the lobby and trying to get timely elevator service with all of the little ones and their families running around. Other than that the location and convenience of the hotel is great and so is the staff.
July 18, 2014
Rated 3 out of 5 by MaxTheSteeler Disappointment
Though the hotel is conveniently located in Midtown with a quick access to several subway lines, I would not stay with Sheraton a second time and here is why.
- old, aluminium-frame windows that let the street noise get in. Hotel needs renovation.
- tiny beds. You cannot expect an upgrade.
- slow response from the staff. Calls to get room done have to be repeated.
- breakfast location can accomodate only a hundred or so guests at max while the hotel claims 1750-room capacity. Expect 15 min wait to get to your breakfast to be charged twice as much as a nearby 24/7 dinery does.
I cannot help saying the front desk tried to resolve the matter of not cleaning the room for 3 days in a row, however, sending a bottle of NY sparkling wine with a screw-top (non-corked) bottle is a clumsily pathetic move.
In a nutshell, I stayed at Sheraton because of the conference, next time will search for any other but this one.
June 20, 2014
Rated 3 out of 5 by Sue1957 Rude Front Desk Staff
While the concierge service was excellent, two different members of the front desk staff were not only rude, they were also not helpful at all. One woman acted completely disinterested at check in and an older man was just down right rude when I asked for assistance with a business center question. He basically pointed to some computers in the lobby and told me to figure it out on my own.
June 13, 2014
Rated 4 out of 5 by Sheilae Missed second guest
Inhadva staff member take over my room as I had to leave conference early. We both went to front desk to add her. She showed I'd and we thought was added to register. Until her key didn't work. She went down to get new key. Was told room in my name only. By that time I was traveling and not reachable. Eventually security came and had her I'd luggage and she got in. But missed meeting as result. Very disappointed in staff. Hotl fine .
January 15, 2013
Rated 5 out of 5 by Nikki51 Exellent service
From stepping out of the taxi, this hotel and its staff have given us an excellent service.The bell boy gave us great eatery tips, the concierge found and booked the best seats for our choice of shows,the starbucks gents always had the biggest smiles (even at 5:30 am, flipping time difference). Our room was spotless on arrival and every day thereafter for the next 6 days. I cannot praise this hotel enough. Cannot wait to rebook.
March 9, 2014
Rated 4 out of 5 by OLB033 This hotel is comfortable, well situated and has knowledgeable and courteous staff.
We thoroughly enjoyed our stay. The reception desk and Concierge were helpful and very informative. They were very efficient in providing assistance. The room was very comfortable and clean. The proximity of the hotel to Times Square, bus tours, restaurants, delis and Central Park makes me want to come back and spend more time. Courteous staff and the general friendliness were very much a part of a very enjoyable stay at this hotel.
August 26, 2013
Rated 4 out of 5 by liz91 excellent location, great staff
We stayed four days in March for our anniversary. Stayed on 49th floor with Club Lounge access. From the moment we arrived, the staff was excellent. We left for a few hours and returned to find a signed card, strawberries, cheesecake, and a bottle of champagne. A+. Pillows and bed were so comfortable. Breakfast was so-so, but it filled us up. Only complaint, the elevators. The seemed to constantly breakdown. Would stay again.
March 24, 2014
Rated 4 out of 5 by JL2013 Great front desk service
I arrived at the front desk today trying to check in, only to find out that the booking made by my agent didn't come through. The staff at the front desk really went out of the way to help me, making calls, checking records and making arrangements to make sure I have a room to stay for the night.
One of the supervisors, Seher, was especially friendly and helpful throughout the process, turning this into a very pleasant experience.
March 23, 2013
Rated 4 out of 5 by Dlupia Pleasantly Surprised
After reading prior comments, I was a bit nervous about staying here. To my surprise many of the negative comments were not true.
Pros: VERY nice, newly renovated rooms. Comfortable beds. Bathroom met expectations for a midtown Manhattan hotel. Staff was friendly. Location was amazing.
Cons: No parking service when I arrived at 11 pm.
Baggage storage after checkout was a service not OWNED by hotel and we were charged a fee of $3.25/bag. Although not a steep price, very unexpected after we were told there WAS a baggage storage available but NEVER told there was a fee associated with it until we made it to the front of a 20 minute long line.
There were NO alarm clocks in the room.
There were only 2 people at regular registration counter during prime checkin/out times and the wait was a bit more than expected compared to other similar hotels in Manhattan.
July 1, 2012
Rated 3 out of 5 by BillfromEAMEBrussels Staffing levels
The hotel was in good shape, and the experience was pleasant on an overall basis.
I felt, however, that you were not sufficiently staffed in terms of front desk, concierge, and Guest Services Hotline personnel.
Check-in was totally backed up. And getting responsiveness from the Guest Services hotline was difficult. I know that the hotel was close to 100% occupancy. But the hotel felt unprepared to cope with this level of demand.
December 9, 2011
Rated 5 out of 5 by Dennis23 Cynthia Munoz
Great hotel and location. The only glitch was check in. We arrived early, and checked our bags. We understood that 3:00 pm is check in but we ased if we could check in as soon as a room became available. When 3:00 rolled around we tried to check in and still no room. However other guest who were just walking in were getting their rooms. We saw Cynthia Munoz greeting guests who were waiting in the SPG preferred line. We are Gold members so we approached her and told her what was happening. Not only did she apologize she immediately went to the reservation desk and located a great room for us. We really appreciated her personal care, what a fantastic employee. From that point on the stay was fantastic. All staff that we encountered were very friendly and helpfull. The hotel is at a great location. Subway to World Trade Center is around the corner. This was a great stay at a great hotel.
May 27, 2014
Rated 3 out of 5 by BILL21212121212121 Just OK
Rooms were fine...Great location to Tiems Square..Had two complaints--First, If i am going to spend $6 on a can of Dt. Coke from the mini-bar(which is stupid to begin with), I would expect that its not 8 months out of date. Is that too much to ask for??
Also it would be nice if someone had the authority or nohow to change the ink cartridge on the ONE printer/computer they have availible for printing off airplane boarding passes..
December 10, 2012
Rated 4 out of 5 by osubildo Family Stay 2/14-2/17
For the most our stay was as expected. Early checkin was permitted and greatly appreciated. Debbie was very friendly and the process was smooth.
Rooms were small, but that was expected, however the cleanliness (dust/dirt) in many corners was less than desirable. We also had 1 room in which the coffee maker required 4 pushes of the start button before it would completely fill the cup.
Location is great and I would stay again.
February 18, 2014
Rated 2 out of 5 by Okling Disappearance of Sheraton's Quality Standards
Hotel is like a marketplace with overcrowded lobby and overcrowded elevators causing longer waiting time. Groups converge on hallways creating so much noise. Early morning wake up calls for other rooms can be heard in our room thus interrupting sleep during our entire stay.
Four/Five star rating no longer applies.
July 14, 2014
Rated 2 out of 5 by Pk4367 Construction at all hours
Didnt enjoy my stay this time. Construction at the hotels runs from 700am until 930pm. They put me on the floor right below. Answers from the staff ranged from "there's no construction" to the standard "it's a third party contractor that we don't control". To add insult, the tub was clogged so by the time my shower was done, I was ankle deep in soapy swamp water.
Far from my normal SPG experience. I won't be staying here again.
December 17, 2011
Rated 5 out of 5 by RDK42 Convenient
Convenient to theaters, shopping, and dining.
August 14, 2014
Rated 3 out of 5 by dvs2013 Don't eat at this Sharaton
The front desk staff & maid service was excellent. Hotel does not have any formal dining and tried to pull it off for New Years.
The food was horrible (tasted like some sort of frozen packaged warmed up)
couldn't even make a vodka tonic correctly. The food service staff was rude and had the nerve to build in a 15% gratuity for a table of 4. Unbelievable a hotel in midtown Manhatten doesn't have a decent restaurant. Thumbs down.
January 4, 2013
Rated 3 out of 5 by SC33 Rude staff
I had a reservation for three nights, The system did not have me down for the third night. The staff were rude and not appologetic over their hotel system error. Talking to me as if it was my problem and not theirs. The head of the cleaning crew and the manager should know better how to talk to the hotel guests at a time like this. Very dissappointed. The staff did not accomodate us. We are not staying at this hotel ever again.
April 3, 2013
Rated 3 out of 5 by em73 basics and wifi
Other hotels I have been to wifi is free in the rooms. I had to pay $15 a day...why??? Only reason I got it was because of my 2 year old daughter who needed it to watch her favorite tv shows on our ipad. Room service prices way too expensive. I ate out each night as it was much cheaper for the same quality food. also the hotel didn't provide basics like toothpaste....had to pay for when it was provided for free in other hotels.
April 10, 2013
Rated 2 out of 5 by AndreaC just a big confusione
I was there during the New York Marathon period.
Hotel is still under renovation, got an upgrade because of my platinum spg status, the suite was just a big room, not at all a suite...small bathroom...basic amenities, no minibar...no service at all...every time you dial 0, they tell you to call somebody else...even at the lounge, such a small one for a big hotel, and totally unprofessional and unfriendly staff! so disappointed!
December 16, 2011