Rated 5 out of 5 by Holytoledo7 Most accommodating hotel ever!!
I thoroughly enjoyed my stay. Everything was designed for my comfort. Although I had tons of work to do, the hotel staff met every request with a pleasant attitude. I am easy to please but I am the queen of complaining...I had ZERO complaints. Job well done SHERATON CRESCENT!!!
July 1, 2013
Rated 5 out of 5 by Sheree Great for Families
We chose this hotel because it has a terrific water slide for the kids, breakfast was included and it was relatively close to Sky Harbor Airport. Also, if you are a swimmer it's a rectangular size pool which makes it easy to do laps AND it's open at 5am!
Rooms were very spacious.
April 1, 2013
Rated 5 out of 5 by BaylorFan Really comfortable rooms
Beautiful hotel on inside. Rooms appear to have been upgraded recently for appearance and comfort. Best convenience was multiple outlets on nightstands and desk for plugging in all our electronics.
January 3, 2014
Rated 4 out of 5 by Cfinley Always Satisfired
They treat their SPG members very well with an updated room or Junior Suite that has a deck much larger than your room. Your pad now has a hollywood Style make up station so that you can really see what you are doling. the Club Lounge is also very accommodating.
November 29, 2011
Rated 1 out of 5 by Lola Dirty, Filthy, Noisy
While the employees at this property were all very nice, as was the hotel lobby, we were completely disgusted by our room. There were random stains and scuffmarks on the walls, the upholstered armchair had holes in the fabric and the other furniture was in dire need of fresh paint. There were also sticky mystery stains on the closet doors. Perhaps one of the grossest parts of the room was the room phone. It was completely black with dirt and when I punched the key for the front desk (with my knuckle) it made a "crunch" noise. I don't ever want to know what made it that sticky. Probably the stuff of nightmares. We also found the pool to be very dirty, with used dental flossers left on tables, pieces of fruit on the ground (and covered in ants) and at least 2 non-working gates. Finally, our room was pretty much on the freeway and the road noise was incredibly loud. (Yay motorcycles at 2am!) We all slept with earplugs, even the kids. Overall, we were very disappointed in this hotel because we don't expect a Sheraton to be this rundown and gross. We've stayed in nicer campgrounds.
March 18, 2013
Rated 5 out of 5 by Andy972 Positioned well to downtown
The hotel was positioned well to get on the expressway and get downtown within 25-30 minutes, especially with the HOV lane. Great accommodations and coffee shop for a quick get-a-way with a bite to eat.
October 6, 2012
Rated 5 out of 5 by Vaino friendliness of staff
I want to thank the Corporation and the Sheraton Crescent for the way I am being
treated, and if I come back to Phoenix, the
Sheraton Crescent will be my choice.
Thank you for all.
November 7, 2012
Rated 5 out of 5 by lawfox Great Stay
Everyone was attentive and informative. We were there for a 60th birthday party. The venue was perfect for mingling and renewing acquaintances. The staff was great.
A great stay!
January 9, 2013
Rated 5 out of 5 by Rae63 Sales Executive
Comfortable with a great atmosphere. My only disappointment was the slow internet speed and the fact it kicked me off several times. Other than that- great hotel!
April 5, 2013
Rated 4 out of 5 by FakeName Description of room was a little off.
Overall room was comfortable and staff was friendly. Room door closed loudly and would echo throughout the hallway. The room was not listed as handicapped but the bathroom was described as wheelchair accessible, which was true, but the shower was not. A little misleading if someone needed the shower to be as well.
December 29, 2013
Rated 5 out of 5 by Sabetha Very nice!
What a onderful hotel. We stayed club level and it was great. Spent an evening at the bar with guests and we were treated like royalty! Thanks!!
January 7, 2013
Rated 5 out of 5 by Gail711 Great hotel
Have stayed here a number of times and always feel comfortable and welcome. Good location for business needs. Would highly recommend.
January 29, 2013
Rated 5 out of 5 by Campos64 Awesome features
Go Green services, great parking, water slide for kids was great. Starbucks in house! Wonderful holiday decorating.
December 10, 2012
Rated 5 out of 5 by LandShark Appreciate the Great Service
Thanks for all the wonderful and cheerful service. Great location and enjoyed the food.
June 3, 2013
Rated 5 out of 5 by easybob Repeat Customer
We are in Phoenix quite often - this is our hotel of choice
November 27, 2012
Rated 5 out of 5 by ZooMan Accomodating Staff
I stayed at your hotel November 10 - 14 ,2013. Tuesday (12th) I came down with the flu. Wednesday morning when I asked your manager for the nearest place for me to get some chicken noodle soup and otc flu medicine he called the chef only to find out the soup was on the menu for the next day but volunteered that he would send someone after these items and then sent them to my room. By Thursday morning I was better.That's taking care of your guests. Great job and thank you.If I make it back to Phoenix I would stay there again.
December 12, 2013
Rated 5 out of 5 by mickeym excellent visit
we will definately be staying at this location again
September 25, 2012
Rated 5 out of 5 by Lobovilla Worth the stay.
Great location and amenities. We'll be back.
December 31, 2012
Rated 5 out of 5 by simmons This hotel has great service.
Excellent service, food and rooms.
October 28, 2012
Rated 4 out of 5 by AngieD Pleasantly Surprised
Our family ,which includes 3 children, stayed at the Crescent at the beginning of our week long trip to The Grand Canyon, and the end of our trip. We flew in and out of Sky Harbor Airport in Phoenix so this location made sense. I saw the function of this hotel primarily to be a place to lay our heads during our vacation, but it turned out to be much more.
My family was pleasantly surprised by the amenities this hotel offered.
The kids were well entertained by the pool and the big slide. My daughter took great delight in the little playground and was amazed by the fragrant orange trees that surrounded the property. My 2 boys spent energy release time at the basketball court, fitness room and squash/racquetball courts.
The hotel rooms are a little outdated but very clean and comfortable. Our room faced the pool area overlooking the slide, which tickled the kids. It also faced the mountains away from the traffic side which made my husband and me happy.
The most pleasant surprise was Indigo Restaurant. My family voted the breakfast we had here the best of our entire vacation. The lunch was also very good. I would like to recognize our waiter, Garrett, who's service was exceptional during both visits.
The hotel lobby, lounge, restaurant, computer corrals and meeting areas all appeared recently updated and more modern. The front desk employees were always helpful, friendly and professional.
We would stay at this hotel again if our future travels bring us back to the Phoenix area.
March 2, 2012
Rated 2 out of 5 by NealZ This hotel has gone downhill
I have stayed at the Sheraton Crescent about a half dozen times over the past couple of years. My room has always been on the Club Level, which I have found to be nice and somewhat typical for a Sheraton Club Level in a hotel built in the 1980s. Unfortunately, while this information was not disclosed as part of the reservation process under "special conditions," the Club Level was apparently closed. While the hotel did attempt to compensate by providing me and my guests (I had a second room for my parents) with vouchers for complimentary buffet breakfasts in the restaurant and a compliment appetizer in the lounge at Happy Hour, this still fell below the usual amenities which one would expect from a Club Level experience.
The regular rooms are quite worn and in need of repair. The furnishings are old, and there are not enough outlets for a laptop and iPhone at the desk. (Club level rooms have special L-shaped desks with extra built-in outlets.) The only outlet near the desk was controlled by the light switch, so the only way to charge a phone or laptop was to leave the light on! Epic fail.
Regular rooms have fewer bathroom amenities (no body wash, loofah sponge, mouthwash, shaving cream, or bathroom). I have grown accustomed to having these creature comforts, and was sorely disappointed when they failed to materialize. Since the hotel obviously knew that they weren't going to be able to accommodate me in a Club Level room (and knew enough to pre-block 2 rooms on the 3rd floor next to each other), it would have made sense for them to pre-stock the rooms with those items.
The high speed internet is abysmally slow. This is an ongoing problem, and I have experienced it before. While I get high speed for free as a Platinum guest, I would have been even more disappointed had I actually paid the $10/day for service which really isn't much faster than dial-up.
Food in the breakfast buffet is mediocre at best. Perhaps this is because they've had to put together something on a shoestring to compensate for the lack of a club floor. But they couldn't even keep an available stock of clean plates. (I wound up putting my dried out scrambled eggs in a cereal bowl.) There is also no indication anywhere telling guests that they can order toast/bread from the waiter. It was only because my father ordered some toast that we learned that it was included and complimentary. If they aren't going to include a bread and toaster station at the buffet, there should be a sign indicating that bread/toast is available from the waiter.
There were torrential rains over the weekend, and the balconies took on a significant amount of water. Drainage is poorly designed, so the balconies were unusable throughout the stay. I worry about mosquitoes and West Nile when I see that much standing water for a period of time.
There were 2 family reunions over the weekend, and both seemed to have guests who were a but louder and more rambunctious than typical guests, and their revelry seemed to last well past midnight. While I certainly don't begrudge people the opportunity to enjoy joyously spending time with their families, I must draw the line at screaming drunks running down the hallway well after midnight. Where was hotel security, and why was this allowed to happen? If this was happening on my floor, it was likely happening on other floors as well. And it wasn't a single isolated incident - it was systematic and ongoing. (Yet another reason why I like the Club Level and why I was disappointed to learn that it was closed for renovation; it tends to weed out some of the more rambunctious element, and tends to be reserved for business and frequent travelers.)
The entrance to the hotel from the parking garage remains a problem. There are a couple of steep steps without a center handrail (making it difficult for my elderly parents to ascend), and the door handle is directly in the afternoon sun, so the metal handle is usually too hot to the touch. I've actually burned my hand on that door handle.
I'm not sure whether I will return to this hotel. I've had reasonably good experiences in the past, but this stay was pretty awful.
July 22, 2013
Rated 4 out of 5 by RonM Great Value, nice property
I checked in somewhat early as my business meeting was rescheduled to the afternoon from morning. The front desk was more than welcoming and allowed me to check in about noon and offered me a suite upgrade which I accepted (I'm SPG Platinum). I didn't use any of the facilities as I was there only one night but in general, the property and staff were more than adequate. I don't understand why on some of the travel websites this hotel gets less than average reviews, in my opinion, this property is nice and more than par to the standards of a typical nice Sheraton. No complaints on anything. I have to be back in the area in two weeks and I will book this hotel.
July 4, 2012
Rated 1 out of 5 by MadDawg Heat?
When I arrived I was informed that I had been upgraded to a suite. I was impressed with the size of the suite, it was clean and appeared fine. It wasn't until I tried to turn the heat on in my room that I had a problem. It blew cold air all night. I called and reported it before leaving the next morning and also informed someone at the front desk my bedroom TV did not get good reception. The TV was fixed but I never did have heat in room #258.
December 9, 2013
Rated 4 out of 5 by RachelleG Enjoyed the stay but....
The evening was very noisy where a young child from across the hall consistently ran from his room to another slamming doors or knocking on doors to get in. It was very disruptive. And as I left my room at 8 am for a business meeting, I found that the routine had now continued however this time, it was a young woman running between two rooms. If it were not for that experience, I would have ranked the stay higher
December 8, 2013
Rated 2 out of 5 by Eliza7 4th floor smells like Las Vegas cassino.
I was confused if you can or cannot smoke in the facility. The 4th floor, room, sheets, everything smells like smoke.
Room is not exactly clean. Room service takes the trash out, change a few towels and barely makes the bed.
The gym was greasy and dusty. No towels available.
My sink was clogged, room #450. The shower water doesn't get hot - just a little worm and I felt cold.
I was working, leaving early and arriving late and didn't want to pack and change rooms in the middle of the night - and I figurede new room iouldn't be very different.
November 15, 2013
Rated 2 out of 5 by SPGGuest91 Subpar
The hotel had signs that it was going through renovations, but I didn't actually see any work being done. It was just old and frankly worn down.
The front desk was never staffed with more than 1 person, which made checking in about 30 minutes to get through the line. Any minor question took forever because there was always someone in line.
The room was never cleaned by housekeeping. I was there 2 nights.
The only saving grace was what appearred to be a maintenance employee who was very helpful when I asked for directions to a group lunch out on the patio.
November 7, 2013
Rated 3 out of 5 by Scottomatic Decent, but Missing Business Traveler Basics
Nice enough decor and cleanliness, but missing prompt attention and structure for biz traveller (i.e business kiosk is in the bar area w no wall and 20 feet away, low staffing level, no free breakfast, not even continental. Nothing like what I've experienced at all levels of the other brand I stay at. They appear focussed on wedding events and have several large conference rooms.
December 9, 2013
Rated 5 out of 5 by ACSheraton This hotel was closer to our relatives in Phoenix.
I was upgraded to the club lounge, however, at check-in there was plumbing problem with the room. I was on the 5th floor with access to the Club Lounge. The Club Lounge was convenient for my morning continental breakfast with cereal. The service overall was excellent. My husband used the restaurant for breakfast, and he enjoyed his meals.
December 9, 2013
Rated 3 out of 5 by Jackie68 VERY DISAPPOINTED WITH OUR STAY!!!
when we booked this hotel, the selling point was the water slide and the pool side bar! The slide wasn't connected to the main pool, you had to go to a totally different part of the outside area, and then it wasn't open the entire time they would close it part of the day...WHY? As far as the pool side bar goes, it wasn't open at all!! They shouldn't advertise it if they are not going to have it open..I was very dissatisfied with this whole stay!! We had two rooms for three nights... The prices for their room service and on site food was way way to high as well..We will not bee returning to this hotel...
May 28, 2013
Rated 2 out of 5 by zked This hotel needs upgrades
The WIFI service was inconsistent in the meeting room (Crescent) area and continuously dropped - causing me to lose client information in mid transaction. The first staff person I asked about the issue said he "would take care of that" and I never saw him again. The remainder of the staff was extremely helpful and friendly.
The hot water in the shower never became hot and the surface of the shower/tub is slippery to the point of danger.
Those plastic/rubber sheets are in no way comfortable.
November 15, 2013