Rated 4 out of 5 by Handlers pleasant stay- close to airport
The hotel rooms were clean and spacious . I had reserved two rooms and they were side-by-side . One of the rooms was available for an early check-in.
April 21, 2014
Rated 4 out of 5 by trip111 Fl trip
pillow to soft, other wise we have stayed her for many years now.Plam on comming back for many more years. Great staff, food is great and perfect location
April 20, 2014
Rated 3 out of 5 by Annem Service needs some work
Stayed at this hotel for business while hosting a training event there. The experience was average. We had issues in our training room with extreme temperatures and also minor set-up glitches. Breakfast was ok except that we were shorted on the last day - ordered full breakfast and received continental. Lunches were not good. My sleeping room was clean and comfortable except for mildew on the grout in the tub/shower - this needs to be cleaned. The toilet malfunctioned everyday and I had to call guest services - annoying. I also received a call on the first night to bring an amenity from the restaurant - because I was hosting the event - at 11:00 at night. I asked them not to bring it then but then never received it for the remainder of the stay. I would stay here as a guest again if needed but would not host another event here.
April 5, 2014
Rated 5 out of 5 by LisaFree Great place to be!
I love this hotel because what I find the most inviting, is the staff. ALL of the staff, from the front desk to the resuraunt folks to the cleaning service to the maintanance staff. Everyone in this particular Sheraton, actually greet you with a smile and something nice to say. That tells me that these are happy people and when you have a happy staff, you have a great hotel experience! I would put this staff up against 'any' I have dealt with in any hotel I have stayed in. This is one of the key reasons we continue to hold our events at the Sheraton Suites in Tampa. Expereince is always positive!
January 21, 2014
Rated 5 out of 5 by VeteranTraveler Very good hotel at a great value
Even though the architecture is a little unusual for a Sheraton, this all-suite property exemplifies the best of the brand.
The folks at the front desk are personable and genuinely interested. They put the hospitality in the hospitality industry.The servers in the restaurant are similarly engaging. My room was spotless and there is nothing that could be criticized.
This was my fifth visit, and I look forward to more.
April 6, 2014
Rated 4 out of 5 by Rosco14 Good SPG Award Option
Great location for the business traveler. Rooms are all suites and kept clean. I've stayed here off and on about once a year for the past 5-8 years and it seemed to me that one of the elevators by the front desk is ALWAYS broken. Very frustrating. Road work on I-275 can wake you up early (5am) in the morning with vehicle back-up alarms beeping. Staff is very friendly.
April 9, 2014
Rated 5 out of 5 by Michigan Great Hotel For Any Tampa Stay
Our first impression of the hotel held true throughtout our 3 night stay. The lobby and atruim were very pleasant to look at and relax in. We were at this hotel from 12/31/11until 1/3/12. The rooms were clean, comfortable and updated. The beds were comfortable and we slept very well. Considering one of the nights was New Year's Eve and we had many band students in the hotel, it was still quiet and comfortable. Kudos to the Band kids. Very well behaved young people!! Eat in St. James Restuarant, the food is very good and the prices are not typical of hotel of this caliber. Smoked Salmon Egss Benedict YUM!!!!!!
January 3, 2012
Rated 4 out of 5 by Jimbo1411 Great service from the staff
We stayed here at both ends as of a 10-day trip across Florida and were delighted. The kids liked the pool and there were a number of restaurants nearby. They were great to us with airport shuttle pick up at 1AM after both of our flights were delayed and also back in the morning to pick up our rental car.
April 11, 2014
Rated 2 out of 5 by Gil1945 This hotel 's service was not up to standards
We could not get a handicapped room because they had none available and they did not put us on the floor with the SPG accommodations. The room cleaning personnel were not careful pin cleaning the room and renewing the room supplies. The first day they did not renew the coffee and cream and sugars. They did not leave towels and washcloths on day two. Each day we had to call the desk to get supplies that should have been provided. The service for room cleaning did not include sweeping the floor as several areas were not swept. I found paper wrappers on the floor that were left by previous guests that should have been picked up but were not? The cleaning was not up to our expectations.
July 3, 2013
Rated 4 out of 5 by RedMan Great hotel for business
I stayed at the Westshore Sheraton Suites no less than 10 times during 2010-11. The staff was always very accommodating and and the room was above expectation. As a Platinum guest I was given a breakfast coupon daily to attend a very nice buffet in the restaurant. I was very satisfied with meals in the restaurant for both lunch and dinner. During one stay, they had a serious roof leak in the atrium. I mention this because they did not let it effect guests and upon my next stay it was completely repaired and indistinguishable. Finally, easy freeway access, free parking, close to airport and the best shops and restaurants in Tampa make this a great choice for anyone visiting the area.
October 23, 2011
Rated 2 out of 5 by Dangerous Ac no good. 1st night staff not very helpful
Ac had problems no one could fix it after 4 phone calls and 3 hours I went down stairs and instead of them going to check another room they sent me. The 2nd day the lady manager of housekeeping should some real concern and that made me feel more at ease.
April 9, 2014
Rated 4 out of 5 by KC442 Ice Bucket Utensil
The room was pretty clean and comfortable but when I went to use the utensil for the ice box it was totally disgusting:(
My daughter stayed at a different Sheraton who told me about the go green so we put our card on the room door and they did not except it as we were checking out that day. My daughter stayed the same amount of time at the other sheraton and she was able to use it. Why put it in the room?
March 31, 2014
Rated 5 out of 5 by JimLetsGoMets Great stay in Tampa
What a beautiful atrium......the shuttle service to nearby places is fantastic. Don't underestimate the restaurant and bar. The food is fantastic and the prices fair for a great hotel. Easy access via shuttle to Bucaneers football at Ray Jay stadium. The staff, including Brian at the front desk, shuttle drivers, and other staff were very helpful in providing local area tips
December 23, 2013
Rated 4 out of 5 by SusanAB Great Place
I checked in and had two rooms. (I had to ask if my SPG number was listed). One of the rooms (536) smelled horribly of smoke and the person that was sent up accused us of having done something. If he was joking, it did not come across that way. All that was done was a little air freshener. My room door (537) was ill fitting and had to be slammed to shut it and was very hard to open. Your evening staff of Michelle and Mohammed are great and very personable. I give them high marks. Your restaurant is way over priced and $2.00 for a can of soda - really??? Your parking is also a bit of a problem.
June 13, 2012
Rated 2 out of 5 by Hello50 Front desk staff and front elevators
The staff at the front desk need attention . Your first impression is not good . It's all about the greeting which was very poor. Front elevators are ales unexceptable, they are slow and the maid services keeps the guest waiting be using them verses the back elevators.
April 6, 2014
Rated 5 out of 5 by Craige46 CUSTOMER SERVICE
The Sheraton Suites Tampa Airport West shore is a 'customer-centric' hotel with a team of hoteliers who genuinely deliver on the promise of 'customer' service. Their attention to detail is thorough and their follow-up is exemplary. The experience overall was one of friendliness and personal warmth.
April 4, 2014
Rated 3 out of 5 by NicholC Cleanliness needs improvement
The hotel was in a great central location, although the road noise was more than expected, making it difficult to sleep. The bed was comfortable and suite spacious, although the cleanliness left room for improvement. The trash can in my room was not changed, which wouldn't really be a bother except for the pack of cigarettes that was left by the previous tenant. The next morning I realized the bottom of the shower curtain had mold spots on it., which really sealed the deal for me personally. Maybe some rooms are better than others, I just wish I had gotten one that was in better condition.
March 25, 2013
Rated 5 out of 5 by TJ2014 Spring Training Stay
Stayed during Spring Training trip … excellent staff … they really go out of their way to make sure you have what you want .. from the desk folks, shuttle drivers, and St James staff, they all do a great job … The hotel has a great ambiance with a tropical landscape within the hotel. I will definitely stay here again.
April 1, 2014
Rated 4 out of 5 by mlm14 Office Manager
Rooms were great, shuttle service was not always available. Food for our conference was not top quallity.
April 9, 2014
Rated 2 out of 5 by StarshipCapt Below Starwood Standards
Let me begin by stating that the staff was outstanding. Always friendly and smiling. Also, the location is excellent.
But, below are some of the items that detracted from our recent stay.
1. The mixing valve for the shower probably needs to be replaced. For two days in a row the hot water feed has suddenly dropped out and only cold water comes through. The hot water still works in the bathroom and wet bar sinks.
2. Too many problems with the internet connection. The routers for the internet need to be updated. Microsoft IE shows that you are using outdated 802.11a,b, and g routers. 802.11n routers would provide more reliable performance.
3. Remove rust and touch up the paint at bottom of metal door frames in the bathrooms.
4. Ice Machines on floors 4 & 5 are not working.
5. Elevators. At least one of the north end elevators was out of service on Friday, Saturday, and Sunday. In fact, both north end elevators were down Sunday evening.
March 30, 2014
Rated 5 out of 5 by penny71 stay here
my one complaint is. my daughter had a upsetting experience at this hotel,because i had made the reservation using my points. when she arrived,they said there was no reservation and they had no way of checking or calling the starwood reservation department. of course i received a call from my daughter saying there was no reservation and it was my job to find it. i called reservations and the woman could see the reservation,but then i had to be transferred to a manager so that person could call and email the hotel in tampa very poor customer service.
February 6, 2014
Rated 4 out of 5 by Derek456 Conveniently located Tampa suite hotel
Wonderful, large rooms, clean and nicely decorated. My stay at this Sheraton Suite Hotel was very nice. Breakfast and happy hour offerings were good and the staff was friendly and helpful.
April 3, 2014
Rated 4 out of 5 by 4Us2 Hotel close to airport
The hotel has a great indoor pool.
April 5, 2014
Rated 4 out of 5 by ScottyF Good Stay
This is my second stay here. Is a very good place to stay. Although the elevators on one end of the building was not working most of my stay.
April 2, 2014
Rated 5 out of 5 by rogped1991 Cleanliness and great staff
Only dealt with check-in, check-out and the server at happy hour and it was all extremely friendly and helpful.
December 22, 2013
Rated 3 out of 5 by geniuskaka Overall a OK Sheraton hotel
Overall the stay, especially the sleep was nice. The beds are as comfortable as expected. The dining is good too.
However the check-in process was very painful for us. We booked 2 rooms and could only check in 1 of them upon arrival. And we could not check in the other room until 5 pm. It was a 3-hour wait.... And the front staff never apologized regarding to that situation... Also the elevators situation(2 of 4 were working) was also a pain...
And on the first folio I got there were 7 internet charges totaling 70 dollars, in one night, for one room. Seriously?... Although I talked to the front desk and they removed that charge, it still is a mistake that could have been easily fixed before sending it to me, right?
December 31, 2012
Rated 3 out of 5 by Seattle6819 Not so clean
The housekeeping staff could benefit from additional training
April 3, 2014
Rated 2 out of 5 by chefen Tampa west shore sheraton
As a member and a regular visitor to this hotel when traveling into and out of the country for work I stay here. I found the front desk to be completely rude and without a smile. Over charged for room and internet which I had to bring to there attention. The Dining room staff was great ( Brad had waited on us twice and a perfect rep for your hotel. The room the ceiling by vent was peeling off, and had bubbles in the paint. The drain was stopped up in the restroom. I will continue to stay here on my travels, but surely work on front desk for they are first impression.
July 3, 2013
Rated 3 out of 5 by KateS Director
Rooms need updated. my room had an unpleasant smell. I was located on a corner. The security light shown in my room and buzzed all night long.
food was average at best.
Need to understand why you would not have an outdoor space not to mention a pool being located in Florida. Regarding customer service, when asked the front desk for transportation information, the person gave us a card to call. Really??
March 14, 2014
Rated 4 out of 5 by JandF Excellent hotel and location to airport
We were very pleased with this hotel. The location and shuttle to the airport was excellent, staff were very friendly and accommodating and the buffet breakfast was wonderful. Would have no problem staying there again and highly recommend it to anyone.
March 26, 2014