Rated 3 out of 5 by Flyingtailor In need of serious Reno
I love hate this hotel I really like the hotel but the hotel really needs a reno. Had to change rooms they upgraded to a nice room but when I got there the smell of the disinfectant was so strong Icould not handle it.
The other room was not bad but the heat was not on so they gave me a small heater.
I really like this hotel great location good service and like I and love the palm court.
PS one of the best high tea in London
October 9, 2012
Rated 1 out of 5 by PaulFitz Birthday Weekend
We stayed in room 533 with a view overlooking the park and the main road. As the hotel is old the air conditioning is a free standing unit in the room which is ducted through the glazed window, this means the acoustic secondary glazing does not close and is useless, it does not keep out road traffic noise (or any noise for that matter).
The air conditioning unit was noisy and would not go below 24 degrees centigrade.
As a consequence the room was noisy, hot and stuffy and when reported to the reception desk the next morning we were given a bland 'sorry'.
Also, no tea or coffee making facilities in the room.
We have stayed at many hotels throughout the UK and this falls way below standard, if I could give less than 1 star I would.
May 18, 2014
Rated 5 out of 5 by FrequentTraveller59 Fantastic stay
The Hotel is rich in atmosphere, spacious and comfortable suites and helpful staff.
Our stay has been wonderful and I any persons of Hotel staff that have taken care of us with kindness, cordiality and competence.
Mr Roman ( Reception & Guest Relation Manager) Miss Giovanna (Front Desk & Reception) and Mrs Pot (Restaurant Bracewells ,had a part in making our stay unforgettable.
. Thank you very much!
August 26, 2013
Rated 4 out of 5 by Brryman Great Position
Hotel well placed, staff are excellent, rooms a bit dated
April 26, 2014
Rated 1 out of 5 by sswan Worst SPG Experience I have ever had
After putting me in the smallest room I have ever seen I asked to move to a different hotel. They would not allow me to move without a penalty even though I was going to another SPG location. Instead, they gave me a larger room with a "King Bed"; a king bed is two beds pushed together. Whoever rated this hotel as category 5 is really at fault. Housekeeping slammed every door they opened.
October 9, 2012
Rated 5 out of 5 by Cr11 Very nice Hotel
We stayed at the Hotel the first time and it will not be the last.
We had a nice room for three guests and it was big and nice.
Some guest say it is old but I guess it depends how you look at it. I think it is old English Charme.
We loved the Hotel and would especialy like to thank Richard, Ricky and Antonio for their extensive help.
We had a great vacation and will be back.
May 8, 2013
Rated 1 out of 5 by LLIRE Not a good stay
I stayed with you on Monday night and the guests in the room beside me had a crying baby who cried solid from 9pm until 1pm and then intermittedly through the nigth and then again in the morning. I spoke t your guest services and initially they told me to wait to see if the crying would stop. When it didn't I called back to see if they could move me and they said the hotel was full and there was no way to move me which was pretty disappointing given that I could not sleep. Also I have stayed with your hotel twcie before and the first time, when i arrived you had no room for me despite the fact that I had a confirmed booking and at midnight moved me to a different hotel which was a 15/20 minute drive away with little apology and little other option. I wanted to flag both these issues as I always stay SPG but your hotel has fell very short of my expectations and I would not like to experience either of those experiences again. Thanks Olivia
October 2, 2013
Rated 4 out of 5 by Jon1 Fantastic location
The hotel was easy to find, just a 5 minute walk from the tube station. The location within London was perfect, just a 5 minute walk through the park to Buckingham Palace. Every member of staff were extremely polite. The room was a decent size and very clean. Good selection within the mini bar and the room service selection. Breakfast was delicious and was served within a fantastic time window. All in all we had a lovely time. If we had to be critical in any way then it would be the lack of communal areas within the hotel for a family with a small child to go. The bar and afternoon tea area wasn't very welcoming.
February 16, 2012
Rated 4 out of 5 by Matt519293 A perfect spot in London...
I recently spent a week @ The Park Lane Hotel in London on leisure. I was traveling with my spouse and another couple. We found the property to be delightful in almost every way. The service was outstanding in all areas. We found the front desk to be fantastic and the concierge outstanding. This IS a historic property and it IS in need of some renovation but it did not detract from our stay. We had some issues with temperature control when we checked in but it was repaired immediately. The lifts experienced problems throughout our stay but were repaired, etc. The rooms were very generous in size for a major European city. Although the rooms are a bit dated it truly didn't bother us or impact our stay in any way. I can't imagine how beautiful this property would be with a full-scale renovation. The location is absolute perfection. We enjoyed runs in the park directly across the street and an extremely easy commute to any shopping/dining on and around Piccadilly and easy access by foot to Soho and the West End Theatres. There is also a delightful little area located just steps from the hotel behind the property with proper pubs and dining. In all - a delightful experience and one worth repeating. Special thank you to Roman Husock for making the stay a stand out.
May 28, 2014
Rated 5 out of 5 by JoeNYC Beautiful location, excellent facilities
My fiancée and I stayed at the Park Lane following a long week of travels throughout Central Europe and it was PERFECT for 24 hours in London. The hotel is centrally located so we could easily walk to shops, restaurants, Buckingham Palace, parks, etc.
Terrific experience, I would highly recommend.
May 23, 2013
Rated 5 out of 5 by Polgraph London for the New Year
Our experience with the staff and the facility were met and beyond our expectations. There were some minor glitches but all in all the experience was great.
January 2, 2014
Rated 3 out of 5 by MKBUK Could have been a great stay...
Great upgrade to a studio suite overlooking Green Park and very pleasant staff at check-in. We took advantage of a special offer of 50% off food and beverages on in-room dining and the food was delicious.
This stay was all set to get a five-star review, but then... the a/c didn't work and, because the walls lean inwards, the curtains do not hang flush against the windows resulting in lots of light coming in as soon as the sun was up. And when I complained that it was misleading that some of the food and beverages costs were not discounted by 50% -- no exclusions were listed on the offer -- I was told simply that it was not misleading. Clearly I must be stupid to be so misled!
April 18, 2012
Rated 2 out of 5 by Ronitli22 Not 5***** not even 4****
Shabby, old and far, no internet for free. Checkin was too long, although very friendly.
No coffee or tea availability in the room
Will not recommend it,
December 11, 2013
Rated 2 out of 5 by Chrispie Good front of house, poor standard rooms
Although this was a five star hotel, and the facilities and front of house is excellent. The quality and standard of the room and bathroom was poor, I have stayed in local bed and breakfast with much better standards of room
October 7, 2012
Rated 5 out of 5 by Makeuptiffy Perfect location and feels like London should
The hotel is charming and beautiful. It's close to everything but not crowded or over stimulating. I loved it. I would and will go back as soon as possible!
November 22, 2013
Rated 5 out of 5 by LAGal Great customer service
I got myself in a pickle and the front desk manager Kia was fantastic. She went beyond the call of duty to help me and for that this hotel has my loyalty. Overall, this is a wonderful place to stay while in London.
June 21, 2013
Rated 2 out of 5 by Rennie Room needs an overhaul
The room I stayed in was very tired and needed a refurbishment and overhaul. The bathroom looked like it was something straight out of the 50's. The free standing airconditioning unit also cheapened the experience.
October 7, 2012
Rated 5 out of 5 by FTL2k Great experience
I'm a regular at Sheraton Park Lane (over 20 stays so far) and I've decided to write a review that would summarize my experiences here.
As mentioned in many reviews here it is true that the hotel is in a perfect location - just few minutes walk from Picadilly Circus, Westminster, Hyde Park, Oxford Street etc. It is placed in an almost 100-year old building, which has both advantages and drawbacks. It is great if you want to experience the old-school London, because all the interiors and rooms in the hotel are arranged to match the 1920's style which makes it pretty unique. On the drawback side - it probably affects things such as heating / air conditioning effectiveness and sound-proofing of the rooms (some of which can get a bit noisy, especially when close to elevator shafts). That said, I have to admit that I've never had any issue if I've found a room not suiting my needs and asked the reception staff to change it.
Overall I've had a great experience staying there, with good facilities, attentive and helpful staff (especially front desk) and very good Platinum recognition.
April 26, 2013
Rated 3 out of 5 by Kirk1844 Tired and ready for the pension.
This is Hotel was a fine hotel in its day. Its Sad to Say that despite the horrible staff(50% of the time I stayed here) are less then helpful. You have a great location for London...W1(not George Bush,,,he did win twice too.) and that is why I stay here when "the Price is Right". I've dropped my gold SPG and traded for another chain(those mormon folk) as I have not been overly impressed with SPG through the many years I have been a member....sorry to say this.
March 30, 2014
Rated 5 out of 5 by ErickWa Great stay at the Park Lane London
Ideal location in central London and on the Tube from Heathrow, great prices, wonderful service - will definitely visit again
November 14, 2013
Rated 2 out of 5 by Jones71 Bathroom
The bathroom in room 417 wasn't big enough to swing a cat. Anybody slightly overweight would have massive difficulties to get the plug into the plughole as the toilet was situated so closely beside the bath. We would compare this hotel to an "old well worn" hotel in Torquay, not a major hotel in a Capital city. We expected better for the price paid.
May 23, 2014
Rated 5 out of 5 by OMJ59 Great location, great hotel.
I was a bit concerned reading previous reviews of the hotel. The concern was completely uncalled for as the hotel and our rooms were excellent. The hotel is an older hotel and the rooms have the flavor of the era in which it was constructed, with many modern updates.
The location was fantastic as we were walking distance from the Green Park underground station which connects one anywhere in London. Buckingham Palace was a short (5 minute) walk through Green Park, and we were fortunate to be in London for the birth of Prince George Alexander Louis. Needless to say, being so close to the palace was a plus.
The shops of Oxford Street and Bond street were also a short 5 minute walk, as well as Piccadilly Square and Trafalgar Square-10 minutes away. Harrods was also a quick 10 minute walk. Everything was basically at our doorstep.
The staff was extremely attentive to our needs, and Stuart at the concierge desk assisted us in a number of tours during our stay and is to be commended for his efforts.
To sum up, my family and I were very pleased with our stay and look forward to staying at the Sheraton Park Lane when we next visit London.
July 29, 2013
Rated 3 out of 5 by Lupin52 Could do better
We were impressed by the location - a good central position. We liked:
positive check-in experience
very comfortable bed
we didn't like
the aged decor and furniture ( we had 2
large tables in our small room)
the large air-conditioning unit taking
up even more space
no complimentary water in the room
expensive wi-fi charges
no tea and coffee-making equipment
in the room
breakfast hot buffet - leathery bacon,
pale sausages, tasteless mushrooms
and soggy hash browns and why
doesn't the hotel have an egg chef?
We had a good weekend but aren't sure that we would choose to stay in the Park Lane Hotel again unless improvements
January 25, 2012
Rated 4 out of 5 by Juan Well located and nice staff
This hotel is one of my favourites when travelling for doing business in the area
October 4, 2013
Rated 3 out of 5 by salah Great location need renovation
needs heavy renovation
needs better ventilation
Great staff, very helpful
October 8, 2012
Rated 2 out of 5 by Gpsarros Great location, but hotel is a dump
The location is awesome. The hotel not so much. Definitely needs a major overhaul.
October 21, 2012
Rated 3 out of 5 by PWR2013 Great Hotel - Except if you are SPG Platinum
I keep coming back to this hotel, as I love the location / neighborhood, bar and restaurant, and generally the hotel itself. However, I'm going to have to find another Starwood hotel in London, as I've reached my limit with the "selective" upgrade policy at the hotel. Every time that I've checked in, I've had issues with them being able to find anything but a standard room. I understand this can happen and don't expect an upgrade at every check-in, but this has never gone smoothly here. They have claimed that my Platinum number wasn't listed ("sorry, we would have saved you a room"), they have been oversold, all the upgraded rooms were being cleaned/renovated, etc... In this case, as has almost always been the case, after a couple attempts at giving me a standard room, the manager was able to "switch some bookings around" to find something. Again, I don't expect to be upgraded every time (or even most of the time). But this is the ONLY hotel around the world where it seems the focus is on trying to prevent an upgrade from happening and they will only provide to you if you really insist. Not switching from SPG and in fact have converted most of my fellow travelers in our company. But can't recommend this hotel anymore.
February 8, 2013
Rated 4 out of 5 by PinEdmonton Heart of London
My wife and I enjoyed our recent stay here for our anniversary. The location of the hotel cannot be beat and we walked to Buckingham Palace, Westminster, Leistcer Square, Piccadilly, Regent Str. etc all within minutes. The Hotel has an old world charm - updated. The floors and elevators lovingly creak a little and there are other quirks but these add to the charm of staying in the center of London and made the hotel memorable.
The room was clean and comfortable. The bathroom was big and the fixtures were all updated.
The breakfast buffet was very good with fresh fruit, bread, cheese, hot items and soy milk for me. I went early, worked and stayed late and the staff was always attentive.
August 25, 2012
Rated 2 out of 5 by Const Our one night stay in Park Lane Hotel
Staff very friendly and helpful...can't fault them but I would say, generally, there's a sense of 'meanness' about the whole experience at this hotel.
The humblest bed and breakfast would offer a free bottle of water in your room and maybe a couple of biscuits for your tea? Your three teabags....
The kettle lead is so short you have to find a place where the lead will reach the socket...
The hotel is clean and quiet but it's the details that are important, the sense you are valued for that is missing.
Many people go there on a one night city break, often a special treat, and this hotel does not leave you feeling very treated....
And microwaved scrambled eggs!...and the cold breakfast....
February 4, 2013
Rated 4 out of 5 by Travel2013 The Green Initiative
I agree with not replacing towels everyday. Most of us don't need that, and it's nice to have to option to keep the hotel and think we are doing something good for the planet. But even after we read the flyer twice, we didn't realize that by going green, no staff would enter our room....not to make the bed, not to get rid of the trash. That experience took away our enjoyment of the beautiful room, as we would have had to take our own trash out in order to keep our towels for the day. It made us feel like they used people's environmental awareness to cut back on the most basic service of a hotel.
April 30, 2013