Sheraton Suites Fort Lauderdale at Cypress Creek

  • 555 N.W. 62nd Street
  • Fort Lauderdale,
  • Florida
  • 33309
  • Stati Uniti
  • Mappa

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Rated 3 out of 5 by 408 reviewers.
Rated 3 out of 5 by Under construction but trying Hotel is under construction/renovation but we were warned. Wasn't much of an inconvenience and the front desk/hospitality staff went out of there way to please. New fitness center is nice as is Platinum Lounge. Housekeeping is surly, one bar of soap in the room doesn't cut it nor does two shower towels and no water. Struggled to get soap and towels and attitude in return saved me a few dollars in tips. Give the property a chance to finish renovation and then worth a try. February 10, 2014
Rated 2 out of 5 by TIME TO CLEAN UP YOUR ACT The room I got had dirty carpets and stained chairs at the table. The table and counter were sticky.....we ended up cleaning them and the bathtub looked so dirty that we had housekeeping come and clean up again. The tub still looked dingy and unappealing. The mattress was extremely soft and in general the rooms need a facelift. The hotel itself looks quite nice and the pool area is not bad at all. Excellent staff at the front desk.......always a smile and a good morning or evening whenever they saw you. February 8, 2012
Rated 5 out of 5 by Pleasant surprise! The Sheraton at Cypress Creek has a beautiful atrium and foyer. Once the renovations are completed, it will return to its initial grandeur. Special thanks for our cheese tray and invitation to the newly renovated club lounge. Definitely a worthwhile place to stay with many restaurants, a 16 screen movie theatre and shops. February 17, 2014
Rated 3 out of 5 by Great value - a few problems Beautiful hotel. A few inconveniences: We found our door ajar when returning at the end of the day. The housekeeper never closed it. We were also missing adequate hangers when we checked in. The maid also did not replace the coffee we drank.Last month's HBO Guide was never replaced with the current one. Finally, the drinks and food at the bar were tasty, but VERY pricey Eleven dollars for a small bourbon and coke is very high. August 9, 2013
Rated 2 out of 5 by Disappointed This was my second visit, The first one was in March and had a good room I guess, This time I was put in 717, The bed was high in middle and I was falling off bed all nite, the air was noisy and did not cool properly. The bed pillows got switched to soft pillows the second nite do not know why. We were really disappointed this time. This lobby was nice and parking free. They need to redo the hotel and get new beds. May 29, 2012
Rated 5 out of 5 by Supremely Comfortable Upon arrival, we were not expecting such a beautiful and serene atmosphere on the interior of the building. An indoor atrium with a waterfall and lush foliage, wow! The suite was roomy and modern with all the comforts of home. The bed was supreme! I had the best 2 nights of sleep ever. Annie at the desk was very professional. Monique at the Bar was very friendly and knowledgeable about the area. Chef Mark was extremely hospitable and friendly. April 29, 2014
Rated 5 out of 5 by You get more than you pay for This hotel is conveniently located by major Fort Lauderdale arteries. The rooms are large and well-maintained. The courtyard approach is inviting, the staff is on top of things, and the price is a total steal! December 30, 2011
Rated 2 out of 5 by I dislike staying here If it wasnt for the fact that my office is right down the street and my regular hotel is not always available...I would not stay here. The only positive thing that has happened is that they removed the annoying water savers off the faucets. This place is in desperate need of a complete make over...the carpet is stained...and the overall room looks tired. The elevators are painfully slow... March 1, 2013
Rated 2 out of 5 by Hotel is dated Our room was filthy inclusive of the bathroom. The drapes are nice until you open them, then you see the filth on the sheer. Don't attempt to open the patio door since the muck there would crawl your skin. If you have allergies stay away because the vents have plenty dust. Air conditioner is noisier than the train and when the toilet flushes even worst. The standards at this hotel leaves one amazed since this not what one expect from a Sheraton. Definitely not value for money!! April 26, 2014
Rated 1 out of 5 by This should not be called a Sheraton 1- first room reserved for me still had trash in the trash can, dirty bathroom floor and very nasty carpet. 2- moved to room 535 that had a hugh stain on the carpet by the end of the bed. 3- the lights went out in the entire hotel leaving us with non-working elevators. 4- I took my children to the heated pools to wait out the black out only to step on compiled hair on the filter. April 12, 2013
Rated 4 out of 5 by DISAPPOINTED First, charging $10 a day for Wi-Fi is ludicrous. And it's not even a decent high speed!! Second, we were not informed housekeeping came at 9am and were woken up. Maybe had we been given a "do not disturb" sign we might have used it. But our room didn't have one. Third, a pair of shoes from a previous guest were found under the bed. I guess the staff doesn't clean very well. September 3, 2013
Rated 3 out of 5 by ms This hotel has train tracks beside it . The train runs all night long .The train woke me up every night . Light didn't work on the elevators , so i was never sure if the elevator was on its way or not. I had a melt down at the front desk when the only day I was planing on using the pool and it was closed , but I did walk to your other hotel that was on the beach (from the convention center) and had a great time. April 30, 2014
Rated 1 out of 5 by The Worst Experience I came to the hotel to relax and work for the day from Orlando. I checked into the hotel and was there about an hour and notice that my AC was not working and the toilet in the bathroom appeared to have urine in it, so I called downstairs to move rooms because I was exhausted and wanted to rest. They moved me to another room in which the same issues were occurring. I tried my best to rest, but by about 8 pm I couldn't take it anymore I was goign to just check out, but I call down to have a maintenance tech come up to the room to repair the air and look at the internet which was not working either before I checkout. When I spoke to the agent at the desk, she said that the air was out in the entire hotel, which made me even more frustrated, because they should have told me that when I checked in. There were other things wrong with my stay, but these were just the major ones. This was the worst experience and I am upset I had to pay money to stay in a sauna. November 11, 2013
Rated 5 out of 5 by beautiful hotel its a beautiful hotel i felt welcome since day one when i called the hotel to get information there was an agent that answered lonia bent i mean the customer service she gave was so great i felt great that im staying in the property. she was excellent.the room was very clean .fst check in .again lonia make the hotel shine . June 1, 2012
Rated 1 out of 5 by the WORST This was the worst hotel I have ever stayed in. I had issue after issue! 1. Keys did nit wor 2. Sheets were dirty 3. Moved to new room that had dirty sticky table tops 4. Tub did not drain 5. Breakfast area was filthy Im calling the manager tomorrow because I want my points back this was such a gross place. ..so unclean! April 14, 2013
Rated 4 out of 5 by The team really looks after you... ...and your every need. Linda was most helpful and kind, went out of her way to make our stay a success. Have been going to this hotel for years and it maintains a good comfort - location- price ratio. Could do with a bit of updating of the rooms. December 11, 2013
Rated 1 out of 5 by I am requesting a refund of my SPG points for this stay. I am requesting a refund of my 4,000 SPG points used for this stay. The air conditioning system did not work and it was very hot and muggy. The room was filthy (hair all in the tub and all over the bathroom, gum in the trashcan with hair stuck to it). The coffee maker did not work. June 11, 2013
Rated 4 out of 5 by Nice Hotel, Noisy Location This Sheraton has nice rooms, and a beautiful and well maintained pool and restaurant area. However, it has a major road on one side and train tracks on the other which makes peaceful nights challenging. Certain members of the staff were excellent, others not so much February 2, 2012
Rated 5 out of 5 by Customer Service is King Again HERE wow thanks,Sherrie Ashley,and Doug,,You guys went out of your way to make sure my family had every need or problem resovled..What happen here this place went from 0 to hero overnight...A/C works in hallway...I look forward to comimg back to this hotel.You guys act like one extended family who like and enjoy one another.You truely love what you do and it shines ..wow what a gem of a hotel.Doug you rock my friend !!!!wow....Standing Ovation i wish i could give all you guys.Im giving you one in my head clap clap clap roses being thrown at you.. the crowd is on their feet ..lol.. Congrats to front desk Ceri i think having baby girl...Say good bye to sleep for the next 2 years lol...I wanted again to say thank you to my new extented family in Fort Lauderdale Sheraton Cypress Creek......GOD BLESS YOU GUYS ..REV.Matt Overton April 23, 2014
Rated 2 out of 5 by Bad first Impression I expected better for the rate I paid and it being a Sheraton property. Room was dusty, TV did not work, missing remote, shower clogged, noisy, to much light comint in with window curtains completely closed, elevators extremely closed and all being used by cleaning staff delaying guest use. I would not stay at this property again, could have gotten much better with rate I paid. April 28, 2014
Rated 5 out of 5 by FRIENDLY STAFF GREAT ACCOMODATIONS I booked through Jet Blue and had no concept as what to expect. My family and I were more than surprised by the spacious and very well appointed suite. We would recommend you to our friends. Keep up the good work. September 28, 2013
Rated 4 out of 5 by Saved By Front Desk Staff and Management Manager Sandos did more than expected to resolve the problems we experienced noted below. Front Desk Staff Shantik always peasant and willing to help. The Club manger was great and went above and beyond to help us out. The pool was closed without prior notice to arriving guests. Issues with the pool didn't allow anyone on the deck of the pool area for sunbathing. The pool was on the last day of our stay. No robes, no slippers, and only two hangers in the closet when we arrived in our suite. But the request for additional items was managed quickly by Shantik. The toilet wasn't working properly, and was finally fixed on the second evening of our stay. The printer in the Club Room didn't work during our entire stay (and no one appeared to know how to operate it or why it was not working) and we needed it for business while looking at real estate. The Club coffee machine didn't work the second day we were there for a three day stay, but it did get repaired during our last day. Our suite wasn't cleaned one the first day, I returned after being gone from 11:30am - 4:30pm and the housekeeping hadn't come by. But a phone call to the front desk quickly remedied the situation. May 3, 2014
Rated 3 out of 5 by Pool Too Cold This hotel seems to be cutting costs by limiting the air conditioning. Thus, if you are assigned a room on the Starwood Guest floor at the very top of the hotel, the rooms can be too warm to be comfortable. On the other hand, the pool does not seem to be heated, I never saw anyone swim in it, just sit on the sides dangling their feet in the water. My spouse reported that it felt like ice water. I saw quite a few young people who appeared to be very disappointed. It's also annoying that , even if you are a disabled person, and are not feeling well, you still have to personally check in at the front desk. The rooms have pull out sofas, but the hotel doesn't put sheets or blankets on them, you have to call to get sheets delivered to your room. We got a 2 p.m. checkout, they would not give us 4 pm, and even then the maid kept pestering us, even with the "do not disturb" sign on the door. The hotel does a great job keeping the lobby clean and bright and we liked the coy fish and turtles in the indoor pond. I would try to find another Starwood property in the area on my next visit. March 17, 2012
Rated 3 out of 5 by My Review The stay was pleasant. The room fridge was not very cold. The breakfast for the $20 additional dollars was not really worth the extra money. The juices were not cold and there was no ice available. Our children tried to call our cell phone and we were charged for 2 phone calls that had not even 10 seconds of lapse time. A little disappointed this year. April 28, 2014
Rated 2 out of 5 by Great staff, horrible matresses I literally sank 5 inches into the bed when I laid down. No Sweet Sleeper beds here. The staff was apologetic and hte manager reached out to me. They say they are renovating, as it is a new management staff. July 23, 2012
Rated 3 out of 5 by Nothing to brag about The ice machine did not have a bottom to sit your bucket. The refrigerator did not get cold. Not enough light in the bedroom and had to pay $9.95 a night for internet whcih did not work half of the time. December 24, 2012
Rated 5 out of 5 by Really enjoyed my stay at the Sheraton Loved my stay. I was at the hotel from October 24 to the 26 and enjoyed each day at the hotel. The suite was nice and the staff was pleasant. November 5, 2013
Rated 1 out of 5 by terrible hotel this hoter was terrible. It needs a complete overhaul Room was in awful condition Carpet dirty ,lamped cracked furniture disgusting Id never recommend this hotel October 12, 2013
Rated 4 out of 5 by Good place for a good price The hotel is a good choice for everyone that need stay in a Fort Lauderdale or near to Miami for a good price, with a very good staff always asking to help you. I do recommend! March 18, 2013
Rated 4 out of 5 by hotel was nice but too noisy This location was too noisy with the train. May 3, 2014
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