Rated 2 out of 5 by Tara39 This hotel did not meet my expectations of a sheraton
The room to me was hot and the air condition was not cooling. I called the desk and they sent up a engineer who did nothing but say he would have to go and turn up the main control. I was not happy because I can't sleep when I am hot. I also had a problem getting towels. Housekeeping never had towels. I would have to go down to desk and get towels. I will think twice before staying at sheraton next time.
August 11, 2014
Rated 2 out of 5 by Localtraveler68 Would recommend but I wont stay here again
Very pretty nice hotel. Stayed one night for a local get away without the kids. The king size bed was horrible. The kind where we both rolled into the center and it wasn't even. It was very lumpy.The air conditioner although was cold at the vent would not circulate and we were very hot. It also kicks on and off all night long and is the loudest air conditioner. We really hardly slept. We were miserable. We were even given a 1pm checkout. We slept maybe 4 hours and just got up and left.
Also had to run out right after a typical South Florida thunderstorm and the parking lot was so flooded we had to go through a huge lake like puddle to get to our car. Room was nice and clean and nicely decorated, awesome shower and water pressure but personally I would never stay there again. There are too many other hotels around.
August 10, 2014
Rated 2 out of 5 by MrJaiBell Needs Improvement
Im in the hotel business and visiting the Sheraton hotel, I expected better service. The room did not have a iron, was not stocked with towels, the phone either didn't work or there was no one available to answer my call at the front desk.
August 8, 2014
Rated 4 out of 5 by Time4more Great staff, big rooms, excellent food!
We stayed for six nights, the staff (Shatik in particular) was extremely friendly and welcoming and were quick to make suggestions or accommodate our needs.
The hotel could definitely use some updates and a little TLC (pool area in particular) but the suites were a great size, although with all that space you would expect the bathroom to be bigger.
The parking lot got flooded a few times, but we did see some changes and renovations going on, so it does look like they are looking to improve on things.
The food was excellent! Most of the waiters were super (especially Roberto who always served with a smile)! Seating was in the atrium which was very pretty and bright, meal portions were generous and their soups were hearty and delicious. Definitely worth eating at the hotel, especially if you have food vouchers!
Suggestion: request the rooms on the pool side rather than the front as the main road is busy and there is also a railroad crossing at the corner, but it was just a short walk to a strip mall with large movie theater, which was great!
Overall, a very enjoyable stay!
August 7, 2014
Rated 1 out of 5 by SWEETC16 not happy
needs to be upgraded and exterminated from the bugs. There were too many dirty dishes left in front of my door in the hall way from evening to the next morning. this is what brings bugs to the rooms.
August 6, 2014
Rated 1 out of 5 by SWEETC16 Unhappy Client
I was very unhappy with this hotel. There were bugs and mosquitoes flying around the room. There were 8 empty plates and forks piled ontop of one another outside of our room door ( Ihave pictures to prove it) with flies around it. Sunday evening it rained when we went outside to the parking lot our car was sitting in water up to the doors of the car.The entire parking lot was under 1 foot of water. My husband shoes were soaked from the flood he had to go back to the room and change it. There was construction going on in the parking lot and obviously no drainage for the water. OMG!! I will never ever stay there again
August 6, 2014
Rated 3 out of 5 by Maddie777 Going "green" doesn't mean ignore our trash.
The first 2 days of our stay was ok. The 3rd day the staff forgot to get our trashbins outside of the room. We called 3 times only to be ignored. Called twice to get a microwave plate that was missing..........never received. Upon checkout didn't receive our $5.00 off food voucher. Unsat.
August 4, 2014
Rated 2 out of 5 by Ginger777 A Way to Go
For a hotel trying to recapture a time of success it may have had in the past, it is doing some things right.
*Excellent staff at the front desk and at the breakfast buffet.
*New furniture and bedding in the room
*Quick, friendly help when I couldn't connect to the internet on my computer.
*Nice atmosphere in the atrium
*Beautiful marble floors.
*Quiet room on the opposite side from the train.
*Pop machine worked and prices were good.
The details is where attention is needed:
*The bottom of the bathroom door stuck on the floor and caused potential injury as it got stuck part way open/closed. Just needs sanding.
*There were bugs in the bathroom and possibly the furniture.
*The bed was made and towels replace each day, but nothing replenished-water, soap, toilet paper. Had to go to the front desk to get these. A checklist would help here.
*Room did not appear to have been vacuumed during our stay.
*The ice machine on 7 did not work. The note referred the guest to floor 3, but there wasn't a machine at all on 3. So-no ice.
* There was a foot of water surrounding the hotel on Thursday when we returned to the hotel. It was at least a foot deep and we had to take off our shoes to walk through the lot to get to the hotel. This seems to occur frequently (according to someone in the hotel) and is being addressed, along with other parking lot issues. However, couldn't a pump be used to divert the water? The beautiful marble floors were then very wet inside and slippery.
August 2, 2014
Rated 3 out of 5 by FromAtlanta Stayed for vacation
I stay at various Sheraton Suites for getaways and vacations 5-6 times a year because of the ambience and amenities most offer. While this might be an older hotel it is still really nice. This was my first stay at Ft. Lauderdale and it started off really bad. Upon check in and arriving in my room I found a rotted full eaten corn on the cob under the bed along with used paper towel on floor. I took picture and informed staff and they changed my rooms the next room was nice but the guy who changed it only rekeyed my card key for one night when I was staying for four. He was really unapologetic. After heading out shopping the next day and returning during a busy check in time we found we couldn't get in our room due to this. So, we had to wait in the long line for that. The young lady over the weekend of July 25-27 took care of everything though and made the stay much better! The trip started disappointing in terms of stay but she made it much better getting us taken care of.
August 1, 2014
Rated 5 out of 5 by ds40 Hotel Staff
The hotel staff is great. Christina and Amie are wonderful people who have taken care of all of my needs the past 8 weeks!!!Great hotel, quiet and very friendly staff from top to bottom...
July 31, 2014
Rated 4 out of 5 by RayeL Would recommend this hotel
The location and appearance of this hotel is very good. The suite was large, clean, quite and up to date. However, check in did not go well as the room on the sixth floor that we were given had earlier been used by heavy smokers and was totally unacceptable. We had asked when making our reservation for a lower floor, and that it had to be a non-smoking room! The bell man was kind enough to go to the front desk and have our room switched, as we waited in the hall way on the sixth floor with our luggage cart. The next day, I decided to speak with the GM. He was busy and we asked that he call us. To our surprise he called within the hour, which in its self was very impressive. The GM of this hotel is a true professional and assured us that he would look into what happened regarding check in, and did his best to make things right for us. Consequently, although things started out a little shaky; we will definitely return to this hotel on our next trip, which would not have been the case, had the GM not been responsive.
July 31, 2014
Rated 2 out of 5 by isay Disappointed
I reported the bath tub was clogged after taking a shower and yet nothing was done. I saw a roach in the bathroom. I got a couple of insect bites on my legs. And i cannot control the room temperature from my room, it was too warm.
July 29, 2014
Rated 5 out of 5 by sg12 Nice atmosphere
Very nice rooms nice a large very clean. The downstairs was nice and relaxing watching the water falls and the way the place is decorated.
July 29, 2014
Rated 5 out of 5 by Jill9 Amazing relaxing experience with affordable prices!
I've been bringing my family to this hotel, every 2-3 months, for many many years and have always been very pleased with this property! With the newer renovations this property has gotten even better! The staff is AMAZING! From the hotel "Ambassador" Arthur, to Ralph & Ashli @ Front desk & Mgrs Annie & Sandos, everyone treats my family like royalty! :) Prices are affordable, location is great, center courtyard is amazing and the new Club Lounge is terrific! :)
July 28, 2014
Rated 3 out of 5 by BigDaddy27 Did the job
We used this hotel for location convenience, reasonable cost and a bed, the restaurant was adequate to get breakfast and a meal when needed. The Saturday night Prime Rib was fantastic.
July 26, 2014
Rated 3 out of 5 by NHNative Lobby area is impressive
Rooms are looking a little tired, but the bed was just heaven. TV in the living room didn't get a signal, there was a handle missing off one of the drawers and there was no blow dryer in the room. After calling twice to get a blow dryer, I finally got one. Also, I had to change my reservation and stay an extra day, but they couldn't link the two reservations - I had to go to the front desk and reactivate my keys. Odd!
July 24, 2014
Rated 2 out of 5 by ATravelConciergeServices Lead??
Stayed 2 nights and both nights I woke up a 3am with a massive headache. I went home and had a good nights sleep without any headache. I do not drink alcohol so it was not that. I spent the previous 4 nights at a Suite hotel with no problems, checked in here and massive headache. Went away when I left the hotel. I am feeling that there is lead based paint on the walls or there is asbestos in the air as it is a very old hotel. The hotel itself is beautiful in a historical aspect, but definitely needs attention.
July 21, 2014
Rated 1 out of 5 by Artiman Poor Customer Service, attitude and utter disregard of attention to detail
I'm a platinum member at SPG. I ordered a veggie pasta with extra vegetables and the menu listed broccoli, bell peppers and other vegetables etc as ingredients. However, I got my pasta with nothing except spinach in it. No one bothered to check with me if it was OK if it came with only spinach assuming they were out of vegetables and they didn't bother to apologize - neither did they do anything about adjustment in the check. They just didn't care about how you felt. Housekeeping was poor as well - they didn't bother to stock up on water (complimentary for Platinum) or laundry bags or lotion etc. If you asked for a bottle of water, you wait and wait before you get tired of it and go down yourself to fetch it and I'm a platinum preferred customer. I can only imagine the fate of other guests having no status at this property.
July 17, 2014
Rated 4 out of 5 by nvhonour Comfy beds
I loved the beds! Very comfortable. Shower was great. Robes in closet a nice touch. Had to wait longer than I expected for an evening room service order, but other than that pleasant stay.
July 16, 2014
Rated 2 out of 5 by ajb1 Bad Customer Service
Twice I booked a client at this hotel and both times when the client arrived they were told the hotel was sold out.
I then had to call the hotel work it out. But i already looked like a fool to my client.
July 11, 2014
Rated 4 out of 5 by haidee77 First Impression
My family and I were greeted by Ashley and I'd say it set the standard for our visit. Although there was some staff that were not great, Ashley's service was so exceptional that I overlooked some of the shortfalls that the hotel had.
July 10, 2014
Rated 4 out of 5 by William999 Great staff
The staff makes me feel very welcome and always offers to help with anything I may need
July 7, 2014
Rated 5 out of 5 by dovpix Exceptional customer service
Had a great stay at this property. Customer service was above and beyond the call of duty! Kudos to Annie.
July 6, 2014
Rated 5 out of 5 by Nilynn Home away from home
I absolutely love this hotel. The staff is so friendly and accommodating. I cant wait to come back
July 6, 2014
Rated 2 out of 5 by RBCanes Trying Hard
Sheraton @ Cypress Creek is trying at least but they just can't seem to get all the holes fixed. After a poor stay three months ago, a gave it another try as this property is very much rate driven considering there is a full service Westin with many more amenitites less than a mile away on the same road. Always greeted very cordially by Annie, concierge and hospitality chief. Monique at the main bar very welcoming too. Housekeeping never came to my room the first day. They got close however, one room away but never made it to my room. The answer I received from staff the next morning was almost humorous-- in essence we apologize and will make sure they come in today. Duh- isn't that what's supposed to happen? Has for over 50 years that I've been staying at hotels.~ Annie was extremely apologetic and felt bad. She sent a very nice fruit, chocolate and snack plate to my room. Very nice. However, in the continuing 'we just can't get it right saga' by the time I got back to my room, a stray fly had camped in the plate. got stuck and couldn't get free again. Oh well, it was a nice gesture. They will get one more chance from me if the rate is right.
July 5, 2014
Rated 5 out of 5 by Garyz The best hotel in area, by far....
Everything, was the best, hotel staff responsiveness was the best of any, and I travel 200 plus days a year. I will return.
July 3, 2014
Rated 3 out of 5 by Ann72 Good hotel
Hotel was older than expected based on pistures however it was well kept inside. Unfortunately, there is not enough parking space. On our first afternoon I came back to the hotel about 5:30 and had to circle around for over 15 minutes before i found a parking spot that contined recycling bins. Thank God both the car I rented and I were small because I could barely squeeze the car in and squeeze myself out. There were at least 10 other persons looking for parking spots as well, as apparently there was an event in one of the conference rooms.
Otherwise rooms were clean and spacious and staff was prompt.
June 30, 2014
Rated 4 out of 5 by MsKym Nice Stay
This is my second time staying at this hotel and I will return in the future. The Club Lounge was a nice treat and the staff was very accomodating. We really enjoyed our stay here.
June 30, 2014
Rated 4 out of 5 by t8jh Nice for an in transit stop
We stayed here since our flight arrived late on a Saturday to Ft. Lauderdale and we couldn't check in to resort 1.5 hours away until Sunday. Nice place to stay overnight. We weren't there very long, so that's all I can really comment on.
June 24, 2014
Rated 5 out of 5 by Garyz Great accomidations
more like an upscale resort, then a hotel....
June 23, 2014