Rated 2 out of 5 by StLouis45 Disappointed
My experience was not horrible, just disappointing. First off: the hotel immediately hit one of the things that really annoy me; namely, charging for parking when I am a guest at the hotel. To me, that is akin to charging me for towels and toilet paper.
Second: in this day and age telling me they are generously giving me free Wi-Fi that would normally cost me $9.99. Really? I can get free Wi-Fi every day at most fast food places.
The bathroom was run down. The toilet seat was cracked and peeling.
I could hear my neighbors next door. Of course, the fact that neither one obviously couldn’t talk below a shriek probably had something to do with it. Still it was very annoying. Fortunately, they shut up around 11 p.m.
July 10, 2014
Rated 5 out of 5 by Kappy63 Extremely Convenient
Clean, comfortable. Convenient shuttle to/from airport. Friendly Staff
July 9, 2014
Rated 3 out of 5 by crb425 Comfrotable for a weekend but with a few issues.
The hotel was comfortable and provided for my basic needs over my 3 day stay. The staff was friendly and the food at the restaurant was good.
However, I had a few issues:
1. It was difficult getting from the car park to the hotel lobby in the pouring rain.
2. The room service was inconsistent
3. There was only 1 complimentary bottle of water in the room that was booked for 2 people.
4. There was no-one waiting at the curbside to help with bags upon arrival.
July 7, 2014
Rated 4 out of 5 by SRWCV Stay over
Great job in meeting our needs
July 6, 2014
Rated 2 out of 5 by slywala Rooms are not clean
I checked in. My first room smelled like wet dog and vomit. I went downstairs and was given another room. This room had an unmade bed and a dirty towel. I went back downstairs again and was given a third room. This room's lights weren't working. An electrician came to fix it. That night, I took my makeup off and wiped my face with a towel. The towel became dirty so I threw it on the floor. Next day, that same towel was hung up rather than replaced. So gross. The only good thing about this hotel was that its staff was helpful.
July 1, 2014
Rated 4 out of 5 by RayRay0830 work out center
There was no cable signal on the 2 treadmills and the touchscreen were not working properly. You had to push the number or item percisely to get what you wanted. It just needs to be serviced.
June 28, 2014
Rated 1 out of 5 by Tina18 Disappointment
The hotel was nothing like the pictures. The pool and work out room were not in very good condition. The equipment in the work out room was not in working order. The pool was not clean or even neat. The staff had to come change my bed before I ever slept in it as it had not been changed. The room did not look clean even after the cleaning crew was in. Lamps not dusted, carpet not vacuumed. I stay at many Sheratons and this was a disappointment.
June 24, 2014
Rated 3 out of 5 by JJF58 No water at night and no TV menu access
At night we had just a dribble of water from the sink faucet and were not able to flush the toilet. We had also wanted to watch a movie, but had no access to the TV menu. Staff was very nice, but said it was their system provider who had to fix the issue which was never resolved.
June 23, 2014
Rated 4 out of 5 by ed1945 My room had some problems that should have been caught by the staff.
The hotel is excellent and the personnel were all attentive and very pleasant to deal with. We had a problem with room 604. The lighting in the bathroom was not adequate to shave with. One of the bulbs was out on the light over the sink and the single other light in the bathroom was too far from the sink to give significant light and the wattage of the bulb was to low. Also the toilet seat was loose on the base and would flop side to side when you sat on it. That should have been caught by the cleaning crew as part of their daily room check.
June 21, 2014
Rated 5 out of 5 by gr8law Excellent Stay
This hotel is perfect for people going on or coming from cruises or who want to spend a few days in Lauderdale. While it can't compete with a big resort, the facilities are very nice, clean and the staff is great and friendly.
June 18, 2014
Rated 3 out of 5 by Hotelprof Tired and slow
This property is not up to brand standard from a physical plant perspective. Our room was definitely in need of a soft goods renovation. The room had a connecting room and the connecting doors enabled the bleeding of noise from the room next door after the kids in that room woke up.
What was absolutely appalling, though, was that when I called for the hotel shuttle the employee at the transportation desk told me the shuttle would arrive at FLL in 15 minutes. Three phone calls and 44 minutes later we were finally aboard the shuttle. After stopping for several minutes at the other terminal, we departed; the driver then received instruction to go back to the terminal we just left and pick up someone who erroneously claimed we had not stopped for her. By the time we finally arrived at the hotel it was an hour and 10 minutes after my first phone call. My 11 year old son wound up going to bed at 12:45 AM as a result. Thankfully, the manager on duty (Paul Collins) , with whom i asked to speak, was apologetic and responsive.
June 9, 2014
Rated 4 out of 5 by jpflygirl Hotel was comfortable
The bedding at this hotel was wonderful. The food was yummy!
June 4, 2014
Rated 1 out of 5 by FtLaudFlyer Very disappointing
We booked our reservation through a third-party site which could explain the room assignment. Directly out our window was a tarred roof - so absolute zero view. Aside from that however, ice was supposed to be available on another floor (none on our floor) but the ice machine was empty. After showering, the tub still had standing water up to my ankles. I had to move the coffee pot to a night stand in order to find an outlet to plug it into, and only one coffee cup was provided - and there were 2 of us. (We were leaving at 5:00 a.m. for the airport so I was not taking time to call down to the service desk at that point.) There was a constant ringing sound coming from the air vent that was only muffled when the air conditioner was running. My husband fashioned earplugs out of Kleenex so that he could block out the noise. And finally, we had to pay for parking which I did not expect. Do I need to go on??? To be fair, the front lobby and bar area did appear to be very nice.
June 3, 2014
Rated 4 out of 5 by Cruise062014 Post Cruise
Great pool! Allowed us to check in early after cruise!
June 3, 2014
Rated 5 out of 5 by oscsret Nice place
We stayed here to start our cruise because it's close to the airport and cruise ship terminal. The staff was very helpful food was great. Good way to start a cruise.
May 27, 2014
Rated 3 out of 5 by CRUISE2014 OVERNIGHT BEFORE CRUISE
CONCIERGE DESK WAS VERY EFFICIENT. HOWEVER, WE LEFT A COAT AND SWEATER IN CLOSET IN ROOM, WE CALLED 4 TIMES AND THEY DID NOT FIND IT. IT WAS MOST DEFINITELY LEFT THERE. ROOMS IN NEED OF REDECORATING. WE DID GET FREE WI FI AND THE COST OF GETTING US TO THE SHIP WAS $10 EACH WHICH WAS NOT EXPLAINED TO US, i THINK A TAXI WOULD HAVE BEEN CHEAPER. FOOD WAS PASSABLE, SERVER WAS COLD AND I FELT WE WERE AN ANNOYANCE TO HIM.
May 24, 2014
Rated 5 out of 5 by Jolsef Highly Recommend
I always stay here when I'm in town.
May 22, 2014
Rated 5 out of 5 by Gen50Bil Great place to stay for a pre- & post-cruise
Great pick-up at the Airport for the FREE transfers from the Airport to the Hotel. They offer a transfer from the Hotel to the Cruise Port for $10 each. Cab ride would be less if more than 1-person - - - but the Hotel's transfers and great and convenient. Usually travel in a mini-bus instead of a 'cramped' taxi cab !!!
May 20, 2014
Rated 5 out of 5 by Travelingduo The perfect pre and/or post cruise hotel choice
We have been staying at this property for the past few years before and after our cruises from Ft. Lauderdale. The rooms are comfortable, the services are great, the location is perfect for pre and post cruise and for proximity to the airport, and the staff are excellent. It is everything you would expect from a Sheraton. When we did have a minor issue on one stay, the general manager was quick to respond and resolve it. And we noticed an improvement on our next stay. We highly recommend this hotel.
May 17, 2014
Rated 3 out of 5 by Todd9 Average
Hotel lobby was appealing. Room lamps all had damaged shades, bulb out, clock flashing wrong time. Iron had no settings on it due to heavy use, all writing, #'s were worn off.
May 16, 2014
Rated 3 out of 5 by Karen40 Management of Housekeeping Staff
I was trying to talk to manager of the housekeeping staff to request 5 bottles of the hotel shampoo for Homeless Veterans Thank You packages my 13 year old daughter does for our community. I had picture of the bags as well as pictures of my daughter distributing the bags. The manager would not talk to me said they had no extra shampoo and if I would give my card he would call me when they did. I have never stayed at a Hotel that was not willing to donate a minimal amount to help our Veterans. I have stayed at this hotel many times for conferences.
May 16, 2014
Rated 2 out of 5 by frustrated14 Non-working key cards
We were very pleased with the room, but very unhappy about the keys not working both for the room and the parking gate. Very frustrating.
May 13, 2014
Rated 2 out of 5 by CrackerLV Can't pick us up
We landed in Fort Lauderdale the night prior to leaving on a cruise. Chose to stay at this hotel because it was close to the airport and the cruise terminal. When our plane landed, we called the hotel for a pick up. The man who answered told us to call back when we had our luggage. Confusing, but he said it was how they did it. Five minutes later, with luggage in hand we called back. At that point he told us that the shuttle would take about 20 minutes to arrive. So, we stood at the appointed place and waited.....and waited.....and waited. After 30 minutes at the shuttle stop we called the hotel again. The person who answered seemed to be confused and he tried to call the shuttle operator, then he tried to connect us with the shuttle operator. None of this was working and time is passing by. Finally, after about 45 minutes, someone is able to tell me that the shuttle is coming and it will be another 10-15 minutes. We gave up waiting since it was going to be an hour of waiting time for a five minute trip to the hotel. We called a cab and upon our arrival the shuttle was sitting in the portico of the hotel. After travelling all day and cross country, it would have been nice if they could have picked us up in a timely manner. Or, if they couldn't do it, they could have at least told us and we would have made other arrangements immediately rather than wait for almost an hour. Needless to say this wasn't a good start for our vacation. While we were standing at the shuttle stop the shuttles of every other hotel in the area passed us by 2-3 times. But not once did the Sheraton shuttle come by.
May 11, 2014
Rated 3 out of 5 by Will724 Thin Walls, falling apart room, bad nights sleep
The review title pretty much says it all. The hotel has very thin walls and I could hear "partying" going on in the room right next door . The bathroom fixtures were old and the door looked like cracks and chips were just painted over. I chose the Green Choice points and they were never credited to my account. This was definitely a big let down.
May 10, 2014
Rated 4 out of 5 by MCC1 MCC1
Great location, good consistent product and service.
May 4, 2014
Rated 2 out of 5 by Flychick The rooms are getting old and run down
The hotel has a good location, airport shuttle and pool area are great.
The rooms (or at least the one we had) was in need of a face lift. It was run down. The only thing that was Sheraton standard was the great bed and the shampoo! Other than that the room was more of a 2* look and feel. The bathroom door on both sides was marked up, cracked shower tile, grout cracked, silicon sealing around vanity was a different color etc......it just wasn't Sheraton standard, or even close to a 4* rating!
The staff from check in to check out were miserable. No one seemed to enjoy being there or helping their guests! I asked about food options or transportation to nearby malls, they pretty much said there was nothing around there, and shuttle to mall after 5pm. But when I looked on google maps I found lots of other options within walking distance etc. Staff seemed to be very disconnected and un-Sheraton like!
May 4, 2014
Rated 5 out of 5 by Mamooji Excellent Staff Superb hotel
Super excellent front desk staff always willing to help. Though I took my cruise from MIAMI, but I preferred to stay at this hotel because of extremely friendly staff special thanks to hotel managers James Garcia, Paul Collins and Front Desk Supervisor Robert Hernandez for being extremely kind in making my arrangements. Bravo to all staff.
May 3, 2014
Rated 2 out of 5 by pat01 older hotel needs improvements
Hotel is beginning too look used. Needs refreshing.
May 1, 2014
Rated 5 out of 5 by anderd03 Pleasant Surprise
I read the reviews for this hotel and was expecting a delapidated unmaintained facility. I was pleasantly surprised to find an updated facility with a staff that is genuinely pleasant and helpful. The shuttle driver handles your luggage without being asked. The front desk staff was pleasant and helpful. The room was very neat and comfortable. The only reason the room gets four stars is because of the sheraton tub. That 4 foot sherarton tub just does not cut it.
April 30, 2014
Rated 2 out of 5 by karjoe1 Not what I expected:(
Not a good first impression. My check in was at 5pm instead of 3pm. The front desk clerk was sarcastic and I had to wait 30 minutes for 2 coffees....not what I expected at all!!
April 29, 2014