Rated 1 out of 5 by MTZ63 Awful stay
I've stayed at this hotel several times. I actually got married at this hotel in 1995. However, my most recent stay was awful. The room was clean, updated, and comfortable, but these were not the issues. During my stay, there was obviously a large soccer tournament in town, and there were unruly kids running all over the hotel -- inside and out. There was no sleep to be had as the sound echoed throughout the hotel. The TV in the room didn't work -- no signal. The coffee maker in the room didn't work -- simply wouldn't power on no matter where I plugged it in. The water pressure in the room (Club Level) was non-existent. And to top it off, housekeeping knocked on my door at 7am on Saturday to deliver my towels -- I didn't order extra towels. I will likely stay somewhere else on my next trip to Columbia, MD.
May 25, 2014
Rated 5 out of 5 by fatherofbride great staff and room
We were in town for our daughters wedding. At check in the employee was very friendly and suggested that we may want to move up to the club floor. We did and was well worth it.The morning breakfast was very good. On our last day, the club floor employee asked about the wedding and congratulated my daughter.
The van driver was extremely nice and took us to and from the rehearsal dinner.
The hotel staff made this a great weekend.
May 22, 2014
Rated 5 out of 5 by Doe56 Clean hotel great location
Enjoy my stay and site seeking with family. So much to do and see.
May 19, 2014
Rated 2 out of 5 by Al05 Bad experience compared to other Sheratons
On check in I was told I was staying in the "lodge". Proceeded down the corridor, down six steps and continue down the corridor. With luggage, computer and suit bag, this "hike" was not what I was planning on. Got lost twice. TV and clock radio not plugged in - called twice for repair, no response. Vending/ice areas have no vending. Lamp shade fell into bathroom sink - broke. Complimentary water not left in room last night. Overall this was a bad experience.
May 16, 2014
Rated 1 out of 5 by CMM1 Disappointed
I was in town for a conference. The two rooms for me were for two nights but I was to pay for the first night and the conference the second. This was completely screwed up at check in. I was assured it was fixed until I checked out. It took 45 minutes to sort out for some reason. Hopefully it is straight.
The property has several out buildings that leave a lot to be desired. There was debris in front of the entry way to our building that was unappealing and the door handle appeared loose/broken.
The food was ok but nothing special compared to other Starwood properties I've stayed in.
As stated above, checkout was a fiasco that took 45 minutes instead of 5. Once I finally checked out I realized I forgot a package of gourmet chocolate in the fridge. I drove back to our building and the housekeeper let me in. My chocolate was gone with the bag they were in sitting in the trash empty. Very unsatisfactory! I left ticked off and betrayed. As a loyal SPG member this has left a very bad impression and I question my loyalty.
Here is my disclaimer. I don't normally complain due to not wanting to cause confrontation or to get peoole in trouble. I was so upset thinking about this over my four hour drive I decided something needs to be done.
May 14, 2014
Rated 1 out of 5 by Krabs13 NOT a good experience
The hotel was over booked and we were FORCED to another hotel 15 minutes away form all of our family and friends and then promises made for the next night were not met. Overall was a horrible experience and we had 30 or 40 people staying at this hotel, very sad
May 10, 2014
Rated 5 out of 5 by LentenRose great complimentary breakfast
The complimentary breakfast was excellent.
Had not expected the many choices and was
pleasantly pleased with them.
May 9, 2014
Rated 1 out of 5 by SPG59 Worst Sheraton experience ever
I stayed one night at Sheraton Columbia MD for a business trip. After I got to the room, I heard some weird noise near the window. I found a dead bug near the window and another one alive on the window appears to make the noise. Then I killed it. The bed is not very comfortable. And the bathroom is very small, which remind me some budget hotels I stayed at San Francisco. On the next day, I reserved a shuttle to a nearby business office. According to my host this service should be complimentary. After I checked out, I asked where I should wait for the shuttle. She told me that the driver was there right at the lobby. So I met the driver at the lobby and told him where I go. He sent me to my destination. After the ride, he asked me for the fare. I was surprised and told him that I thought it should be complimentary with reservation. He said he did not know that, but he can find it out later. So I paid the fare. After the trip (next day or so), I called the front desk about whether I should be charged for the fare. I was told the shuttle should be complimentary but the taxi is not. Then I asked her why I was pointed to a taxi driver if I asked for the shuttle service. She said she did not know. Then I asked to be transferred to one her supervisor. At that time, the supervisor did not answer the phone, so I left a voicemail for her to ask her to call me back. I have not yet received any reply from the supervisor.
I have stayed in Sheraton for different locations. Most of my stay were very good experiences, except for this hotel. Worst ever.
May 8, 2014
Rated 3 out of 5 by Clap1 Room service
Requested hot water and tea bag in 5/4 I was given a pot of hot water and a filthy cup with dirty rings in it. I was charged $9.00 for a pot of coffee. I returned the cup to front desk w a note. No response I have a picture of the cup
You need to do better!
May 8, 2014
Rated 5 out of 5 by debee best value
This hotel exceeded my expectation. the location the staff and the ease of travel to and from the maryland sheep festival , was perfect. i look forward to next year
May 7, 2014
Rated 5 out of 5 by clay52 hotel stay
Sandy, Michele & Tyrone gave exceptional service on my recent stay at your hotel.
You have a very nice staff.
May 5, 2014
Rated 1 out of 5 by Jerome357 Bad experience
My experience at the hotel on Saturday was very uncomfortable after being evacuated.......
May 5, 2014
Rated 5 out of 5 by metalmike had a blast
loved the staff and there rock n roll attitudes. cant wait to come back next year.
April 28, 2014
Rated 5 out of 5 by metalmike rock n roll weekend.
This is the 3rd year we have stayed at the Sheraton for m3 weekend, this year was THE BEST! The staff ( family ) was friendly and on there game the entire weekend. I loved the way they dressed like rockers and made us all feel welcome. cant wait to see you next year . only issue as I want to be honest was the price of rooms was increased quite a bit more than they would normally charge.
April 28, 2014
Rated 4 out of 5 by c51673 Location Is Excellent
This was our first time staying here, the staff was great, The Location is excellent If your going to the merriweather I just wished they had more than one shuttle going to and from. The rooms were nice, and the food in the Club Lounge was very good. I def. recommend this hotel and would love to stay there next year.
April 28, 2014
Rated 5 out of 5 by NoVAMetal M3 Festival Say
As usual this is our go-to for the M3 festival and everything worked out great. Room service was very good, fast and delicious.
April 28, 2014
Rated 5 out of 5 by Alisu Awesome staff that really takes care of you!
I stay at the Columbia Sheraton a lot for work. The hotel is comfortable, very clean, has free internet. But what makes its stand out is the staff! I checked out in the morning and by evening I first realized that I forgot my iPad in the room. I called the front desk and the evening manager, Shirlyne, quickly and efficiently contacted houskeeping, located my iPad, and asked for my address to fedex it to me!! What a relief! Another great staff member is Tyrone, the bellhop, who took me in the shuttle to the office where I work, always accommodating with schedule, always with a smile. Thanks, Shirlyne and Tyrone!
April 26, 2014
Rated 5 out of 5 by Fabian55 Features
The hotel has the most wonderful staff. They cater to all you needs in a curteous and pleasent way.
I really liked Tyrone who took me to the mall and had a super conversation.
Michele at the front desk was great and Free at the restaurant was wonderful.
April 22, 2014
Rated 2 out of 5 by Squad97 Hotel showing wear
I recently stayed in room 313 for 4 days. The room must have been a smoking room in years past because there was an acrid faint odor of cigarettes. The carpet was torn in front of the bed and had stains in that area. Two of the lamps had broken bulb receptacles and the lamp shades sat at a cocked angle. In the bathroom, the wood underneath the sink showed water damage. Overall, the room showed significant wear and tear that needs addressed. It wasn't up to the standards that a Sheraton should be.
April 11, 2014
Rated 4 out of 5 by sunshinejp Staff
The staff at this hotel are a little hit and miss Michelle at the front desk beyond words awesome, room service one lady fabulous the other not so much! I was concerned that I stayed back to back weeks and the first week no problem with my starwood rewards, email of of bill everything was taken care of. The second week I had to call for my bill to be emailed and it reflected no starwood rewards when I did get it but yet when I logged in here the stay was noted??
April 3, 2014
Rated 4 out of 5 by MrFM Weird stay (this time)
While I have stayed at this hotel before and had wonderful experiences, this time was different. My room had a poignant, mildewy smell. I arrived too late and too tired to change rooms so I dealt with it. The cable TV didn't work properly either. Both issues management seems unaware of when I checked out in the morning. Disappointed.
March 23, 2014
Rated 1 out of 5 by Perk20 Dead bugs on window sill
I attended a retreat at the sheraton in Columbia, the weekend of the Columbia Mall shooting. The first room I checked into had a strong ordor and the carpet and the arm chair were heavily stained. The young lady at the front desk moved me to the room directly below the first room and it too had the same wretched ordor but cleaner carpets and no soiled chairs. Next morning I went to open the curtain and discovered at least three dead bugs on the window sill, on their backs with their little legs straight up in the air. I reported the ordor issue, the soiled chair and carpet issue and the dead bugs to the manager on duty before I checked out and the hotel still charged me full price for the room. The manager gave me the impression that he was going to see what could be done and get back to me. When I checked out I misread my reciept and thought that he had decided to not charge me for the room so I thanked him for being sensitive to how gross it was to see dead bugs in your window before that first cup of coffee. Upon check out the manager on duty received my thanks and gratitude but never let on that he had done nothing to address the bug issue in the form of compensation. I recently disputed the charge because my thought was that the charge was expensed to my card in error but I soon found out after my credit card company and I contacted the hotel that the manager had not logged the issue nor had he. taken any steps to secure my future business. I am currently waiting to hear from hotel management.
March 12, 2014
Rated 1 out of 5 by Stats Dropped the ball at every opportunity
This particular stay has convinced me to break any ties with the SPG brand. At check in, the clerk had some sort of attitude and bizarrely refused to input my SPG number or my husbands, because we didn't have the actual card, just the number. There were no luggage trolleys, and the clerk ignored me when I asked if there was a bell hop or valet available.
As we had already had a long trip to the hotel, we used the room service order for breakfast and hung it on the door. At 2:00 am, I was awakened by loud music and light spilling under the door of the connecting room which was immediately next to the head of the bed. In the morning, I pressed the button on the phone to call the front desk, but it instead connected to a central reservation center, who told me to call the hotel directly. When I reached the desk, I requested to move to a non-connecting room. The clerk asked when I would like to move and I told her that breakfast was ordered to arrive just before 7, so anytime after that. At 7:30 am, starving and jet-lagged, I opened the door to see if the tray had been left at the door only to find that the order had never been picked up. My husband went down to get the new room assignment and make sure we got breakfast, and the clerks at the front desk began to have a conversation with each other, apparently astonished that there was such a thing as a breakfast order that should be picked up the evening before. We moved quickly to the new room, as my husband had an overseas meeting to call into, only to find that we had been given a room that was not only shabbier -- but was another connecting room! I went down to ask again for a non connecting room, and the clerk demanded that I return to my room to get ID, at which point I spoke to the manager to let her know that this stay so far had been unacceptable and that because of the ineptitude of the staff I had not been able to eat or sleep. She was very professional and understanding, and did even send up a note with some wine and fruit that evening apoligising again. After retrieving my ID, and narrowly avoiding tripping on the pulled up carpet in front of the 5th floor elevator, we were given the third room on the fifth floor. It was not a connecting room, but had a queen bed, stained furniture, ripped wall paper, and a leaking toilet. We made the mistake of ordering room service for dinner, being too exhausted from the previous night without sleep. Crabcakes were a regional specialty and were fine. The Cesar salad was a watery mayonnaise disaster made with just stalk end ribs of lettuce that were inedible, Bourbon salmon was ok, but the potatoes tasted like sweetened paste, as if they had been made with sugar in place of any salt and then whipped into a gluey glob. To his credit, I did get an email from the chef, as the tray was returned with most of the food untouched and a note about the salad.
Overall, the staff was uneven, the room service unacceptable, and the condition of the hotel itself shabby.
March 5, 2014
Rated 5 out of 5 by ladydor Snowed In
I was snowed in at the sheraton for a couple days. Wht a delight ! The restaurant had a special buffet dinner which was reasonably priced and the food was great. I opted to stay in one of the PURE rooms because I didn't have my CPAP machine, it really helped with my breathing and I slept really well in the comfy bed!. The staff is AMAZING and went out of their way to give special care to were stranded due to bad weather. Management should proud!
February 16, 2014
Rated 3 out of 5 by jewels813 Comfy bed but terrible food
I only spent one night here. I arrived starving and tired and ordered room service, the food was so terrible that I did not eat it. I travel a lot and do am not a picky eater so for me to prefer going to sleep hungry instead of eating, i tell you it tasted terrible. On the bright hand side the bed was extremely comfy.
February 12, 2014
Rated 2 out of 5 by JZ168 Hotel needs training
Prior to my arrival, my company had reserved a "Deluxe 1 King Bed" room for me at this hotel. This was stated in my itinerary however when I checked into the room, I discovered 2 double beds instead. I left my luggage in the room and went back to the lobby to inquire about the reservation. Unfortunately to my disappointment, there were no King beds available that night. The receptionist however did find a Queen bed in an Accessible type room and switched the rooms for me. So I went back to the first room to retrieve my entire luggage and drag them across the hotel to the second room. To my dismay, the room was also a double bed. Frustrated, I call them to let them that both rooms were double beds and that I will just settle for the first room since I preferred the layout of the non-Accessible type room.
During my stay, I noticed that Housekeeping kept forgetting to replace my towels so I had to call Guest Services several times to inquire. On the first day, I called to ask for hand towels and body towels. The front desk informed me that they will bring them up. I left the room for a business meeting but when I got back I noticed that only the hand towels were provided. I called the front desk again and informed them that I still need body towels and a floor towel which was also discovered to be missing. Twenty minutes goes by and I received a call from the front desk asking whether I received my towels. I did not so the receptionist went to check on that. Minutes later, Housekeeping did arrive with a stack of towels. The floor towel was still missing but I made do by using one of the hand towels. On the second day, Housekeeping removed the stack of towels I received the day before and left me with one body towel. I was annoyed but again, I made do with what I had.
The last and final day, I was woken up early by Housekeeping entering my room. You would think they have some kind of system in place to know who has checked out of the hotel and who hasn’t. Out of frustration, I called the front desk to leave a voice message with the General Manager. Minutes later, I got a call back from a manager on duty. Unfortunately I had a really long day the day before and I was emotionally drained so I was not able to explain my situation very well and it did not help when the manager asked me whether I had placed the “Do not Disturb” sign outside the door after I asked her why she doesn’t have a better system in place to inform Housekeeping who has and has not checked out of the hotel. Nothing was resolved and I was just left frustrated by the experience I had during my stay at this Sheraton Columbia hotel.
February 8, 2014
Rated 5 out of 5 by york2000 sheraton
We were travelling during Christmas day. No other restaurants in the vicinity were open. It was good they had breakfast available for the tower guests. Place was very clean and luxurious. Staff were accomodating.
February 2, 2014
Rated 5 out of 5 by Jamee72 Home away from home
The staff and service really make a difference! I am sure there are those that stay more than I but when I walk in I am often greeted by my first name?! They remember you and I think that makes for a big difference!
January 31, 2014
Rated 2 out of 5 by pleasenotagain tired, cold and slightly dirty
Stayed at the hotel for a work conference. Was in what I would call the "old part." No elevator, hairs in my tub and towels, TV didn't work (sound, no picture), shotty paint job (closet and bathroom door were painted but not completely so it was part brown, part primer, the lightswitch didn't work so I had to get it just right for the light to go off and the window was so poorly sealed there was a steady stream of cold air coming in. The bed was comfy and clean... that's about my only positive. Until they do some upgrades, I wouldn't recommend staying here to anyone if you are put in this part of the hotel.
January 30, 2014
Rated 1 out of 5 by dimka99 Stay away from those guys!!!
I would NEVER recommend to anybody to spend even a day at that place!!!
1. Charged my credit card , they not suppose to (company paid for all stay)
2. Room, was not ready..shower/Tab was not clean..
3. IF you see a mini bar in the room what you expect? noop..was nothing there..
4. One (small bottle of water 4$ )( gaz price 4$ per GALON!!!!
5. Clean room was done ones !!! first day , never changed anything for next 3 days, even i ask front desk rep to clean my room ..what i get? sorry clean services done for today..:) can you believe it?
6. Breakfast was in low selection..of food and fruits..
7 Extra charge everywhere...:)
and much more..
So NEVER book your trip at this place!!! stay away if you need at least a better services!!!
January 27, 2014