Rated 5 out of 5 by zerolife Great staff and newly renovated
Had a number of stays in 2013 and the hotel staff were very friendly. Recently returned to the hotel after around five months in hiatus and the lady managing the restaurant still remembered me! The hotel was also recently renovated and a new club lounge added.
8 aprile 2014
Rated 5 out of 5 by TinaLou Interesting
Found it interesting that your lobby team offered little to no help but your bell captain, shuttle team and waiters provided some of the highest customer service ever.
Upon check in I asked the front desk if the hotel provided shuttle service to the Astros games. The front desk had no idea who or what the Astros are. My husband mentioned Minute Maid Park and then a light came on. We had a certificate that the front desk indicated had expired but they would honor anyway. I tried to tell them that it was not expired and twice the young man told me yes it was, he told me a third time that it expired June 4th and it was already June 5th. I had to explain that we were only in April. We later asked if a shuttle would pick us up from the Galleria if the weather became bad and were told as long as we ere back by 11 p.m. No offer to take us over to the Galleria. Upon exiting the hotel I asked which direction would be the best and your shuttle person told me oh no problem let me drive you over and I'll be more than happy to come back and pick you up and gave us his card. His name was Moazzam. While waiting for him to come to the front of the hotel with the van we must have been asked by three or four of your team members if they could help. That is the type of service we have always received from a Starwood or Westin property. The front desk was a little behind on training in my opinion.
7 aprile 2014
Rated 5 out of 5 by LaraLB My favorite HOU hotel!
This was just my 3rd stay at the Sheraton Galleria and I was so impressed that both the valet and desk staff recognized me. A friendly staff compliments the wonderful renovations and easy freeway access. Also, the fitness room is one of the largest I've seen! And there is a shuttle ready to take you anywhere in a 3 mile radius (so many shops & restaurants nearby!).
3 marzo 2014
Rated 5 out of 5 by katkatg One Great Hotel
Great Location, Easy to find from the airport. The entire staff was excellent and the restaurant menu was great.
20 febbraio 2014
Rated 5 out of 5 by Jerry53 Great Experience!
Had a suite with a King Size bed. The layout of the room was wonderful. Sitting area with separate TV and french doors to separate from the Bedroom Area. Starbucks coffee in room. Spacious dressing area with lots of amenities. I will definitely stay here again when in Houston. Staff were very accomodating.
17 febbraio 2014
Rated 5 out of 5 by Cilia This Hotel is wonderful
This our favorite hotel we love the new look the furniture is beautiful the rooms look great the staff was great especially the bartender and santiago in the restaurant speaking on the restaurant they should've kept the old menu maybe thats why its always empty the room service charges were a bit high but overall we had a good time
31 dicembre 2013
Rated 5 out of 5 by tokematt Great staff, especially in the Wild Plum.
We checked-in late in the evening and the front desk was very helpful. All six rooms were ready for us and provided in a timely manner. Rooms were clean and well appointed.
In the Wild Plum, Julio R. was probably ready to call it a night, as the bar was empty. He quickly excepted are group as it continued to grow larger. He was polite and professional. Beverages and food just the way we expected them. Julio was an important element to our experience and the main reason for me taking the time to complete this review. Thank you, Julio.
23 dicembre 2013
Rated 5 out of 5 by PaulGQ Modern hotel with spacious rooms
This hotel is situated in a great location - just a 5 minute walk to the Galleria Mall. The shuttle service drivers are very friendly, punctual, and happy to make recommendations along the way - this is by far the best shuttle service I have experienced of a hotel.
Stephanie, the front desk representative, is a gem. She is helpful, pleasant, professional, and very proactive; her presence made our stay very comfortable. I've travelled to many hotels across the world and have stayed at 5 star and what would be considered 7 star hotels, and the reality is that it doesn't matter how nice a hotel looks, if the service isn't there nothing else matters. Well rest assured if you stay here and are fortunate to have Stephanie take care of you, you will be in great hands.
Facilities are modern. Room is very spacious with a large washroom. Plenty of closet space and a kitchenette. The gym is very nice and has nice extras like cold towels, water bottles, and headphones.
All in all, I would not hesitate to recommend this property.
8 dicembre 2013