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Rated 4.1 out of 5 by 729 reviewers.
Rated 5 out of 5 by Comfortable and convenient A good hotel, very good staff, good location to the downtown. June 21, 2014
Rated 5 out of 5 by Staff Outstanding During my stay at the Sheraton in Atlanta I had the pleasure to meet many staff and all were very helpful and so pleasant!! Hats off to whom ever does the training and holds staff accountable! June 20, 2014
Rated 4 out of 5 by This hotel rooms are great I enjoyed my stay and would recommend my friends and family to stay there June 20, 2014
Rated 5 out of 5 by Southern Hospitality at Its Finest At a conference hosted by the hotel, we were delighted by the friendly, helpful, and attentive staff from check in until departure. The guest rooms were very clean and well-appointed. Meeting rooms were laid out in a number of sizes with comfortable chairs, water, and better candy than the standard peppermints. The courtyard area around the pool is particularly beautiful, but all the gathering spaces and meeting areas are very nice. Fandangles, the hotel restaurant, has a surprisingly creative menu. As for hotel catering services, the food was delicious every time and the staff was extremely helpful in keeping the serving lines moving as well as the tables stocked. No request posed a problem to the staff. June 5, 2014
Rated 5 out of 5 by Excellent Customer Service!!! Most of all - the staff was exceptional in their customer service, from the front desk, to the concierge services, to maid service to the dining staff. Many were very quick to ask how they could assist you. We had a great stay. Room was much larger than most hotels, it was very comfortable. Convention areas were nice as well. The ONLY complaint I had was our room must have been too close to the parking deck and we could hear every car leaving as they went over the speed humps (sometimes would actually feel a small shaking sensation), so would wake often during the night. I would stay there again just in a different area of the hotel. May 2, 2012
Rated 5 out of 5 by Great Staff Been comimg to Atlanta a few times per year for 20 years. There are taller, newer, and maybe "better location" properties downtown but you will not find a better staff---from the valet parking attendant, to the front desk, housekeeping, gift shop, maintenance (yes, even the guys in maintenance stop to say good morning!) and Club Lounge staff. All indications of a well managed property. My expectations for this Sheraton are always high and they are always met. July 24, 2013
Rated 4 out of 5 by Very, Very loud The first 2 nights here were marred by the sounds of hundreds of teenagers in the hallways until 1 am. The hotel made amends by giving me free breakfast for 2 mornings. (Though it should have been for my entire stay.) Wi-Fi was not available in the conference room. We had a group of 15 people or so and though the hotel provided a conference room for us they didn't give us a passcode for the wifi. Even those of us who were guests of the hotel couldn't get the passcode. Kind of cheap if you ask me. Food and beverage prices were outrageously expensive. The staff were all very kind and helpful and they appeared to genuinely care for the guests. May 14, 2014
Rated 5 out of 5 by Buffalo76 The room was clean and comfortable. Meeting rooms were conveniently located. June 16, 2014
Rated 2 out of 5 by Not Impressed With Atlanta being a hub with many people traveling through my expectations of a Sheraton were not met. The hotel is dirty. Everything from the elevators, floors, garage and rooms. The hotel bar and restaurant was its only saving grace and it was due to the outstanding wait staff. The management of the bar missed the mark on their own and had to be convinced to do the right thing, which was more than obvious. July 15, 2013
Rated 5 out of 5 by Great Hote. Overall service was excellent. Friendly staff. Enjoyed my stay. June 16, 2014
Rated 5 out of 5 by Bellman - Jerome He was extremely helpful throughout my stay June 13, 2014
Rated 5 out of 5 by Great Hotel This hotel is very nice and the staff is incredible. IT was a very enjoyable stay. October 3, 2013
Rated 5 out of 5 by Great staff throughout stay! I stayed for 3 nights during a conference I was attending at the hotel. The staff was exceptional throughout my stay. Olivia helped check me in and she was outstanding.! Very sincere and friendly throughout the process. She remembered me and always had such a pleasantness which felt very welcoming. The concierges and other staff members could not have been friendlier. I travel 3 to 4 days a week and I have to say that this was one of the best staff's I have encountered in my numerous stays throughout the country. Thank you for making my stay one of the best experiences I have had in a long time. September 23, 2013
Rated 5 out of 5 by Outstanding Service and Accommodations I travel all over the world, but my experience at the Sheraton was best-in-class. The staff was exceptional. From the over-the-top help from the doorman and bellman to the friendly support from the housekeeping staff to the exceptional service from the wait staff, they really surpassed the level of service from most hotel staff. The concierge was unbelievable with great recommendations and the personal touch of walking us to our car. I was very impressed with the food -- quality, choice and presentation. June 1, 2014
Rated 5 out of 5 by Hotel was great The hotel was clean and the staff was always friendly and helpful. I will recommend the Sheraton Atlanta to anyone I know traveling to Atlanta. June 9, 2014
Rated 4 out of 5 by Business Trip 101 A nice hotel in the area of Atlanta. Accessible to freeways and very close enough to the airport. The hotel staff was professional, courtesy, and helpful on arrival. Check in was easy without any problems or challenges. As for the hotel room, somewhat small especially the bathroom area. Putting a sink adjacent to the toilet on the corner of a wall does not make sense, especially if you need to shave every morning with limited counter space. The sleep was adequate if you can ignore the outside noise and your neighbors. Overall the layout of the room is somewhat cramp and cumbersome. But you get use to it after the first night. The bathroom area is an oversight and should be reevaluated. May 16, 2014
Rated 3 out of 5 by Conferencestay The hotel was ok, lacked detail in housekeeping. Napkin left on floor entire stay. never straightened restroom. Concierge not well versed on where things were. June 8, 2014
Rated 5 out of 5 by Excellent Service As Platinum members we appreciate those hotels that go above and beyond. Before our arrival the Front Office Supervisor , Raeshonna, contacted us and asked us if we had any special requests. That is the first time a hotel has ever done that for us! We ended up having to change the dates at the last minute and the hotel accommodated us without any issues. We received a lovely amenity that was customized just for us- it was a wonderful surprise. The club team in the morning were very welcoming and friendly. We will stay there anytime we are in Atlanta again. January 29, 2014
Rated 4 out of 5 by This hotel was in a good location The hotel met all our needs including food, beverage and a very nice room. The rooms did not include a refrigerator or microwave. Wine tasting at Fandangles was excellent . Tanya was exceptional with her knowledge of wines and food service. Hotel about 10 minutes from the airport. June 4, 2014
Rated 1 out of 5 by Disappointed The prices for food were outrageous. The food did not taste fresh and they were short staffed so took a long time to get my food or just pay for a quick item. Better off going to the local restaurants and pay around the same amount for fresh quality food. As for the rooms, thin walls, you could hear guest conversations as you walk the hallway. I left my "Do not disturb" sign on the door, however the cleaning staff totally ignored it and went in my room anyway. The parking garage was a bit scary. You'll have to walk through an underground tunnel to get to it, and there is only a small narrow path to walk while cars are passing you going to park. Very dangerous, especially for those that have small children. Not to mention there are no security guards to ensure personal safety. May 26, 2014
Rated 1 out of 5 by AC did not work and room did not get cleaned My room only got cleaned one time, after I fussed. We got clean towels and beds made each day and that was all. My stale coffee stayed in a cup for three days, and our bathroom was not touched, trash was not removed, even empty coffee packaging. We had to ask for everything. Our ac only worked one night after I called repeatedly for it to be fixed. We were on a business trip and missed out on sleep due to a hot room. The maintenance man came and it was due to a 'dirty' filter. All staff were good and helpful especially the restaurant and food was good. July 15, 2013
Rated 5 out of 5 by ARIS conference They were vary good to meet my needs June 6, 2014
Rated 4 out of 5 by Pleasant Stay This was my first time at the downtown Atlanta Sheraton on Courtland St, and I am very pleased with the hotel. The facility is nice and the management is excellent. The rank and file staff was also generally good and attentive, and the hotel is in an excellent location. I look forward to staying here again. June 2, 2014
Rated 5 out of 5 by Perfect for business Business stay for several days. The staff are courteous and helpful. Food and facilities are excellent. June 5, 2014
Rated 4 out of 5 by As Expected The staff was amazingly friendly and helpful. Some rooms overlook the pool and the noise can be distracting. Evening social events are also held in this pool area. The trek from the elevator was quite long. But, I suppose it has to be for a hotel of this immense size. June 3, 2014
Rated 5 out of 5 by Wonderful Staff and Hotel We were upgraded straight away to a large beautiful corner room with Club access. The whole staff in the hotel were amazing. Everyone who worked in the hotel were exceptional, especially the ladies in the Lounge Club, the breakfast and hors douvres were fabulous. All in all wonderful enjoyable stay. We had one disaster, where all our black clothes were ruined in the guest laundry, we don't know how but it looked as though there was bleach in the washer and there were large orange spots on our clothes. We think it may have been the 'Tide' laundry detergent we bought in the shop. May 14, 2014
Rated 5 out of 5 by Beautiful Spacious Room We got a room here for our wedding night and it was spacious and beautiful! The view was nice but we were unable to control the room temperature as we would like because they have a range setting on, so we was a little hot. Besides that the staff was good and very helpful. June 2, 2014
Rated 5 out of 5 by DragonCon2013--Great Stay! This was our second year staying at the Sheraton for D *Con and we came back because our stay was so amazing last year. The people are really genuine and friendly. The entire staff really handles what must be a very difficult weekend so well! I'm always impressed by their great attitude! I also love the music in the lobby! Everyone, from the valets to the front desk managers to the people handling our luggage to the people managing the breakfast in the lounge, are all so wonderful and nice. Thank you all for another wonderful year!! September 11, 2013
Rated 5 out of 5 by Very comfortable hotel and friendly staff I stayed at the Sheraton for a conference and loved it. The pool was great, very clean and surrounded by tropical trees. The conference rooms beautiful and encouraging learning. Meeting spaces, including for lunch, poster sessions, etc. were great. Location of the hotel convenient - only 3 blocks away from MARTA entrance, lots of restaurants within walking distance. Staff of the hotel was especially friendly and helpful to me and others. I would gladly stay again and would recommend to others without any reservations. Thank you! August 19, 2013
Rated 5 out of 5 by I felt I was a real VIP This hotel far exceeded my expectations. First, the SPG employee at check-in had already upgraded me to club level before I asked for it. The room was very comfortable and clean. The food and service in the restaurant couldn't have been any better. Every employee I saw during my stay (whether they were helping me, or just in the area) were very helpful, friendly and happy. This was not my first visit, and it will not be my last. All employees really made me feel like I was important and valued. January 24, 2014
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