Rated 3 out of 5 by MikeG Not as my expected...
Before I first time entered the room, there were some glasses with garbage just in front of my door, I think someone lived there before left. I stopped by the front desk and asked them to clean it up. They told me someone would take care of it. But even when I leave the next morning they were still there. The room is not that new and clean, I can tell someone just used it from the bed. The swimming pool said was maintained. Then sauna room looks good but not work at that time.
January 28, 2013
Rated 4 out of 5 by RegularGuest 4th week in a row I have stayed here
I am a Starwood Platinum. That barely matters at this hotel. Even after the hotel's Director of Operations told me personally a USA Today would be delivered to my room each morning, it did not happen. Apparently the night Bellman takes the night off. And, I seemingly always have to remind the front desk clerks that i am supposed to receive free breakfast coupons (business arangement). Since this hotel has no concierge or executive club, I believe I will stay at another chain's hotel which is closer to my client's office. The long walk from parking to my room and lack of platinum privileges isn't worht the extra commute.
April 1, 2012
Rated 3 out of 5 by SteveH53 Details
My sink drained very slow; also the toilet seat was broken. Both issues that housekeeping should have noticed over 4 days. Bed was not changed out entirely; just made with the existing sheets. Here for the deer expo helping a friend. Been in the hotel industry for 36 years. Needs improvement. Menu selection in Casey's very limited. Service there very good; bartenders excellent. Beer tower is ridiculous, You are wasting money there like mad. fix it.
July 23, 2013
Rated 3 out of 5 by AYBT Rooms good, but...
The rooms were great and the beds were very good. I was disappointed that the Green option did not work. The room was cleaned even though we had the green tag on the door. The bar and grill was not very clean and especially when you could look into the kitchen from the lobby. The food was very good, even though I killed a cockroach on the wall. There needed to be a quiet place to sit and have a drink. Parking was hard to find and hard to get into and out of.
January 28, 2013
Rated 4 out of 5 by rae379 No surprises - good or bad.
This is a pretty typical Sheraton. I was disappointed to find that there is no SPG club lounge, like there is in most Sheratons. But otherwise, the hotel is pretty standard.
The carpets could use a deep clean in the communal areas, but the carpet in the rooms is new/clean. The front desk staff was kind, helpful, and made a good first impression. However the breakfast staff was slow and let me sit there so long without my requested to-go coffee that I eventually had to leave without it. But overall, service was ok.
Be ready to walk what seems like a mile to the parking garage and back. That got annoying by the end of a week long stay. But generally, the facilities are pretty good for Birmingham (remember, you need to bring your expectations down for this city... it is just not the travel destination you might find elsewhere!)
December 9, 2012
Rated 3 out of 5 by Falltraveler Good for business travel
Close to convention center and interstate. Not the best option for leisure travel since there are not restaurants open at night anywhere within walking distance. Also safety at night beyond the hotel due to its location.
Rooms and baths very clean but dated hotel (wallpaper and layout). Restaurant pricing okay for business travelers but not necessarily for leisure traveler.
Parking valet needs re-worked. I drove to the front door and around the block 4 times and still no one to park the car. No there was no large meeting group checking in at that time.
The front desk was friendly on check-in and check-out. I was told more coffee packets would be sent to my room
when asked but this was never completed.
As a Starwood preferred guest, I was put on a floor for this, but given a room furthest from the elevator accessing the lobby.
October 29, 2012
Rated 3 out of 5 by Algal Overpriced for the quality
I was attending a conference & was disappointed in the quality with regards to the price I paid. The staff I interacted with were nice. I did not however like the fact they lied to my colleague. I booked a room last minute because one of our presenters dropped out. When we talked to admin about getting conference rate due to the nature of the booking, they claimed I booked through Orbitz or something like that. I had my print out where I booked through the Sheraton website that was linked to the conference website. Just say no but don't lie about it. There were also problems with hot water, air conditioning, & the keys working. I was also appalled at the lack of reasonably priced food around such a large hotel. When you're on a budget & a tight schedule you may want to pack your own food. Needless to say, the hotel is overrated & overpriced.
April 16, 2013
Rated 3 out of 5 by LongKat Limited food choices
The main cafe' was extremely expensive. The breakfast buffet was $15 and nothing more than what you can get for free at many hotels. But coffee alone without the buffet was $5, so the buffet was the best option. The grill prices were a little more reasonable but the menu is very limited. The only other eating establishment close by was Subway. The breakfast buffet provided to our conference only included dry biscuits and muffins.
July 13, 2013
Rated 4 out of 5 by Willieb51 Too hot for comfort
The teperature in my room was unbearable on the 17th floor. It was too hot to sleep at night. I informed the staff and they moved me to a better room on the third floor. The staff was excellent in trying to accomodate my needs.
January 13, 2014
Rated 5 out of 5 by Travel44 Overall review
When staying in a hotel, our first 2 priorities are how are we treated from the time we walk in the doors, get checked in, and the attitude of the entire staff. Your team "rocked"! Cleaning staff the absolute friendliest. 2nd, or maybe a tie, cleanliness in our room and entire facility. Again, was very good. We were there for a conference, and had no choice where to stay. But very pleased we stayed with you.
August 5, 2013
Rated 5 out of 5 by JudoSensei Time to relax in Birmingham
I came to Birmingham via Amtrak and was picked up at the train station by the hotel's shuttle service. The room was very nice and had a balcony that overlooked the atrium. I met with friends in the sports bar and had breakfast served in the room the next day. The hotel was close to the Fish House restaurant as well as downtown Birmingham. The next day, the shuttle service dropped me back off at the train station for my return trip.
November 7, 2012
Rated 3 out of 5 by EPT334 2012 Conference
I liked the updated rooms despite no minifridge or microwave in the room. Error at main desk initiated unnecessary/unwanted knocks on the door and phone calls for two days prior to departure. Requested wheelchair for my mother when we were misdirected and it never came. Room service delivered runny eggs on breakfast cart. Rooms were clean but dusty. Carpet has stains and wobbly leg on chair in room which could have posed a hazard.
November 21, 2012
Rated 3 out of 5 by Debater2013 Housekeeping was terrible
Housekeeping was subpar-main reson for poor review. That, and the staff at Casey's. They, 1- tacked on 22% tip-that's a catering tip, not a group tip. And, when a huge bug was on the wall, right behind us, they were less than responsive and totally unapologetic. Food was very average. Front desk staff also varied tremendously for incredibly helpful (Shelby) to rude.
Concierge lounge, in contrast, was awesome.
June 24, 2013
Rated 3 out of 5 by TxPlat Excellent staff
The staff here is some of the best I have had the pleasure of interacting with in a long time. Everyone is friendly, helpful, and willing to go the extra mile to ensure you get what you need. Location is good, not great.
My major issue is no wireless in the rooms. I find it hard to believe that a major hotel does not provide wireless access.
If wireless is not an issue, stay here and enjoy the friendly staff.
May 21, 2012
Rated 2 out of 5 by Darren1969 Staff not helpful, room smelled of smoke!
This hotel looked nice on the inside, but I was a little confused on where to go for Check-in. My room smelled terribly of cigarette smoke and the staff did not listen to my request of wanting to pay cash for my room and they charged my credit card! Also the staff was slow to find my reservation and slow when I checked out, blaming the computer system for the delay. I would not stay at this hotel again.
March 4, 2013
Rated 5 out of 5 by RunGirl Great Experience
I was here for the Mercedes Benz Marathon. The hotel was so relaxing I slept like I was in my bed at home. It was clean, fresh and comfortable. The staff was excellent. I called for extra towels and was shocked at how quickly they arrived. It was a very busy weekend in Birmingham, AL but the service didn't suffer at all, from check in to help from the concierge to shuttle service it was wonderful.
February 19, 2013
Rated 2 out of 5 by MM14 Not For Business Travelers
This hotel is well located near the convention center; however, it appeared to me that the management takes its guests for granted due to this location.
I certainly did not feel my Platinum status mattered upon checkin, given I had over 100 nights already this year. Upon getting to my room my Internet did not work. I brought it to the attention of the staff the next morning and was told it would be fixed right away. After waiting a call finally came to check on the issue, but nobody had showed up to fix the problem and I had to leave for work. Zero follow-up after i left so I returned with no internet access for the second day.
The bright side is the airport shuttle driver not only asked about my stay, but he actively wrote down my room number to report the issue. He was fantastic. Perhaps the rest of the staff could learn from him. I should say the restaurant staff were also very good.
November 2, 2012
Rated 3 out of 5 by tonto Not up to par
First, being at the hotel for a convention, with many folks checking in at one time, there was only one staff member at the check in counters, despite the long lines.
Second, I asked to get the convention rate, and was told there was a cut-off so I couldn't have it. I told the lady that I had registered long before the cut-off, but she told me that I had to be the one to prove to them when I registered - no how am I supposed to do that? You have the records. Any confirmation I had was on my computer at home. So, I paid $60 more than everyone else in my group.
Finally, I found the carpets in the hallway in need of replacement, and the room though mostly clean, was cluttered as far as wiring, etc. Had to unplug the bedside clock in order to recharge my phone as the multi-plug at the desk was covered by my wife's gadgets.
I was disappointed at the hotel, and will avoid it in the future, if possible.
February 3, 2013
Rated 3 out of 5 by Smith8450 This Hotel Needs Some Improvement
I was shocked to find that there was no refrigerator or Microwave in the room. My tub had an issue that the staff fixed immediately. So your staff was very good.
Our organization was considering the Sheraton Birmingham for a future convention, but I don't believe that's going to happen. No mints on the tables in the meeting rooms. There's got to be some complimentary services.
April 24, 2013
Rated 3 out of 5 by Dub60 Lackluster Experience
The hotel itself is nice, and seems like a nice showcase hotel for a midsize city. However, we were disappointed in a number of things. First, we were hounded by the valet to use valet parking when we arrived. I made it clear that I was going to self park (this was a city I lived in for years), and we didn't need a valet. Then the hot water didn't work well in the showers. While the rooms were comfortable, these two experiences left a sour taste in our mouth.
January 2, 2014
Rated 3 out of 5 Nice Hotel-Expensive Food
This hotel was very nice but the food prices in the restaurants were very high. I travel alot and this was by far the most expensive I have come across. The area around the hotel is not very safe(according to security) so walking to other restaurants is not possible. The room was comfortable and the staff was very nice. The pool was not in service so I was disappointed by that.
September 14, 2012
Rated 3 out of 5 by Lesa terrible customer service
Staff at check in very unhelpful. We arrived at 8:00 pm and our room was still not ready. NO apologies given. We finally got our room at 9:00 pm. Check out another disaster. Waited in line for 30 minutes. 2 people working the desk. Again no apologies. Lots of noise on first night due to a high school FBLA conference. We were placed on the hall with mostly teenagers.
April 15, 2013
Rated 4 out of 5 by Brimav Friendly Staff
Overall, great experience. Staff was friendly and took care of most of my needs. There were one or two bumps in the road during the stay but I am sure were not usual practices or the fault of the hotel (busy, unavailable front desk; difficult to get a cab from hotel; was not serviced quickly at the Atrium Buffet one morning).
Otherwise, great stay. Thanks
March 8, 2012
Rated 5 out of 5 by Bear752 My stay at Sheraton Birmingham
The staff were great...always a smile and greeting and they were patient as well as competent. They provided directions (I overheard this) to visitors from out of town and repeated directions often. The room I had was clean with enough towels and stuff. I was near the ice machine and elevators but the sound proofing was excellent so I slept peacefully.
September 5, 2012
Rated 3 out of 5 by Carolj Hotel has pluses and minuses
Hotel has excellent location - convenient to concert center, museum, catholic cathedral, interstates for access to excellent shopping.
The room was probably excellent for traveling busness persons but was sadly lacking for we who wanted a romantic getaway. The bed was excellent with great linens but that was the end of the comfort. Chairs were uncomfortable and ill placed for relaxing with TV or reading. One lamp never worked adequately even though a workman came to the room, giggled the controls for access, it never worked again. He did say the lamps needed replacement and we agreed.
The bathroom was adequate but showing real wear including discoloration (either mildew or rust) around the tub.
For whatever reason we had to pay daily for valet services instead of those being automatically added to our bill.
Overall we expected a higher level of comfort for our long weekend and a more finished facility.
Staff was absolutely excellent.
October 18, 2012
Rated 3 out of 5 by PapaGeorgiou Average stay
Hotel was ok. The room was nice; bed was amazingly comfortable. The plumbing in the hotel definitely needs some work. In the PM, the sink faucet only produced warm water and in the AM it took a while for the warm water to heat up in the shower. The coffee machine in our room didn't work but at least the hotel provided free coffee in the lobby.
May 6, 2013
Rated 3 out of 5 by Stephie43 This hotel is average
The service and room were good. Anything we needed arrived very quickly.
The Atrium Cafe was probably the worst food I have ever had and paying $12.95 pp was outrageous for a terrible buffet. This was very disappointing after a long day of convention.
Room service was prompt but again the food was awful.
The server was very nice and attentive.
January 28, 2013
Rated 3 out of 5 by sv1000 OK for Business stays
I stay 4-5 nights at the Birmingham Sheraton every month. I use the hotel shuttle every morning to work. The shuttle is often too busy and unable to take me to my office, and I end up taking the cab. The shuttle service needs improving.
The room service menu is too limited (especially for vegetarians). The menu can certainly do with an upgrade.
October 29, 2012
Rated 3 out of 5 by Billy57 Dissappointed
Went to a cancelled Elton John concert
and stayed anyway. TV did not work. It took 2
hours to get it fixed, then discovered door would not close. Finally after 3 hours we were put in another room. It was ok after all
that but i will not go to Birmingham to another
concert. Nashville is just as close and they do better in Nashville.
March 17, 2013
Rated 4 out of 5 by CH99 Location is best perk
Hotel staff was friendly and helpful upon arrival, even though they had to fix problems encountered by pre-registration staff doubling up a few reservations in our room block. Rooms were clean and nicely appointed; however, there were unfortunately no refrigerators in the rooms. Location of hotel is best perk, right next to conference center and close to downtown events. Limited restaurant choices on-site or close by were also disappointing for those traveling on per diem rates and adhering to a conference lunchtime schedule. While not an overall 5-star experience, it did adequately meet my business travel needs.
November 22, 2013